Complaint Rating:

Company information:
Sam's Club
United States

I bought a laptop in 2006. I use it for business, so I got the extended warranty. Sure enough, it failed. And I sent it in. When I sent in the laptop I asked the "Help Desk" how long it would take. I was told no longer than a month.

Two months later, I have sent my laptop back to the repair place three times now and it is still not fixed. The laptop is still there and the technicians told me that it could still take another 5-10 days to fix it.

When I called to complain that I had been without my laptop for 2 months and counting and that I was losing business. The Help Desk representative told me I would have to wait for the computer to be returned. Then have it fail again (as it will, since I've gone through this three times). Then I would have to have customer service submit a claim for a boy out. All of which could take up to another month.

When I expressed that this was unacceptable. I am losing time, business and money. And that I got the warranty so I wouldn't HAVE to lose time, business and money due to a laptop. The only solution the customer service representative could offer was to submit a buyout claim, which he told me would be rejected and then it would just go back to the repair place. Meaning, their only solution is just another waste of time and money.

They are unhelpful. Rude and simply waste my time. If you purchase something at sam's do yourself a favor and don't buy the warranty, all you are paying for is a headache.