The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (10 mins ago)
US Financial Resources/ grant
Wont return money
3. (58 mins ago)
Brokerage Services
4. (1 hr 4 mins ago)
Casteel Heating & Cooling
Poor Customer Service, High prices
5. (1 hr 12 mins ago)
24 Hour Fitness
Rate increase

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Express Scripts, St. Louis, Missouri Complaints & Reviews - No Returns or Refunds

Express Scripts Contacts & Informations

Express Scripts

Posted: 2011-12-13 by    Ex-Unhappy Customer

No Returns or Refunds

Complaint Rating:  100 % with 6 votes
Contact information:
Express Scripts
One Express Way
St. Louis, Missouri
United States
Phone: 314-996-0900
My doctor's office accidentally faxed Express Scripts a prescription instead of mailing it to me. Express Scripts took $347.31 from my checking account without my authorization even though I had told them I no longer wanted automatic prescription shipments. When I noticed they had taken the money, my doctor's office called them to cancel the prescription. One man said the order would be cancelled and my money would be refunded. The next day a woman said the order would not be cancelled because the order had already shipped. It was not shipped until 4 days later. They refused to take the shipment back. Visa refused to get involved saying the issue was too complicated. Medicare Part D and CMS said Express Scripts had to take the order back. They said not to open the package, they would call me back and tell me what to do. Neither called back, returned my calls nor answered my letter. The California State Attorney General said they would investigate the issue if more people complained. Someone needs to do something to get this company in line as they are harming people and putting people's lives in jeopardy. The complaints on the internet about this company are serious.
Comments United States Pharmaceutical Companies
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Bank Cards Scam

RSS Feed
Login close

Forgot your password?