express paid surveys Complaints & Reviews - Took out $140

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Posted: 2009-12-17 by

ShaleeRae02

Took out $140

Complaint Rating:

Company information:
Express Paid Surveys/Click Money
United States

I signed up for Express Paid Surveys then realising when i signed up and paid that it was an all american website and none of the surveys applied to me living in Australia. So i emailed them and they refunded my money. I thought that was over until yesturday they took out $140!!! It is pending so i cant touch it and i cant file a complaint through my bank. I have been emailing them and click money (click money was the only name my bank could give me for whom had taken money out). A week ago they had taken out $2.15 which i haden noticed they must have been testing if i would notice. If anyone has a phone number please let me know!! Cheers

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United States

Online Surveys

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5th of Jan, 2010 by

Online Customer Service

0 Votes

Our company provides customer service for some Click Money programs, but as there are several companies out there that teach Search Engine Marketing, it is difficult to determine if the program you ordered is one that we represent based on the limited information provided in the complaint.

If this is one of our programs, we certainly would like to assist you with your concerns as it is not our desire to bill clients who do not want the membership after the free trial offer.

Our Customer Service for Click Money can be reached in the U.S. by calling: 1-888-651-9818, and for our International Customers in Australia: 800-443-881, and there an agent will be happy to assist you in trying to locate an account and addressing your concerns.

If you have already contacted customer service above and feel you were not treated fairly, or would like to discuss any additional issues, please call me directly at 435-773-1795 or you may email me at customerservice@cshelp.org and I will promptly assist you.

If you are another Click Money customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please contact me directly and the phone number or customer service email address above and I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support