Express Flooring
reviews and complaints

I had laminate wood and a rolled product placed in my entire home, while the sales person stated there would be thresholds placed between the doors and divided living room from the kitchen, it was not written and therefore not done, shame on me, but they then acted as though myself and wife were liars.

The flooring is buckling everywhere, they sent the installers out again to make some efforts at fixing it, they did some work and told my wife that's as good as they can get it, still buckling.

To top this whole experience off, this house was completely empty, because we are remodeling it, i had two of the closet doors off and stored in the master bedroom closet, they were moved by the installers into the kitchen when it was complete, i know this because i went there for lunch with a colleague to see the progress, after which i returned with my wife at approximately 5PM, the floor was nearly complete and the doors were no longer in the kitchen.

The following Saturday, my wife an i went to continue to put the house back together, my job was to hang the last two closet doors, they are no where to be found, again, shame on me for believing the sales person when he told me their employees were trust worthy and we didn't need to be there.

I just spoke to them on Friday...the Manager at [protected] anwered the phone while on speaker phone what professionalism! They wanted my husband there to discuss the estimate and choice selection. What joke...they made me feel like I was unable to make sound business decision without my husband's say so or approval. I work just as hard as my husband our incomes are equal...I make equipment purchases and discuss tenant satisfaction regards to building repairs and alteration everyday as part of my job. Tenant respect my options given to them. I should not have to ...get permission from my husband or to be present during a pre-estimation efforts towarding improvements to my own home - a house I selected before moving to Phoenix and my husband and family following me later. What kind of company is this? Seems like management is "stuck in the late 1940's and 1950's " as what I said to the manager on call - get with the times "Express Flooring" your niche should be targeting all customers! I know they will remember me. Sadly, this company has my information...be aware of giving personal information until a "firm-fixed" comfirmation of an appointment is made... I remain, greatly dissappointed. from, "Working gal"

agree I did not get the product I ordered and they broke an antique dresser when moving it.

I am a x installer for express. Stay away this is a terible company
They do the switch and bate thing. Most every job I did for them
The matrial was in quistion. So when quite the kept my last two checks. They don't give a crap about there customers or there installers stay away they are really bad people

installer burned seam, carpet discoloration

I worked for Express Flooring. I can confirm everything this customer is saying. In all my years I have never worked for a more scummy company. They seriously DO NOT CARE about ripping off their customers. In our sales meetings we were explicitly told to lie to the customer.

The materials are pitched as "commercial overstock", when in fact they are literally the cheapest products on the market. We were instructed to tell the customer about our "Lifetime Warranty", even though it is understood that they do not stand behind it. They will always find an excuse to negate the warranty. I once saw a repeat customer who had bought carpet from us not FOUR MONTHS prior, and their hallway was completely worn bald. The company called this "normal wear and tear".
The double wammy is that their prices are nothing short of con-artist level. I watched a fellow salesman rip-off an old widow to the tune of TEN THOUSAND DOLLARS for 2 bedrooms of garbage carpet. They are absolute crooks.
The owners of this company really should be arrested for fraud. They've been fined $100, 000 by the state of Arizona for deceptive practices, and I can only imagine that eventually they will be shut down entirely. Until then, AVOID THIS COMPANY LIKE THE PLAGUE!

My wife and I just had a salesman stop by and give us an estimate for a small tile job (around 340 sq/feet). The salesman (Don) was nice enough early on, and I explained to him that I wanted to get an estimate and then if it was 'reasonable, ' we were prepared to go with them for the job. Well, it took a while before I could even get Don to bring in the tile sample we were interested in (he was 45 minutes late, claiming he had to go back to the warehouse to get our sample). The sample matched our current tile, so I said lets do it. He went off to measure the area (I asked him how many sq. feet it was, and he said he couldn't tell me that -- he just plugged in his dimensions into a program and it spit out the results). At any rate, he comes back with a quote of $5200! That's over $15/sq foot. I immediately said no way -- that is way out of line. He asked me what I thought was reasonable, and I said around $2200 or so. I told him I can get the tile at Home Depot for 1.70/sq foot, and installation for around 2.50/sq foot. I had a small area (about 200 sq feet on a second floor, so it would need some backer board). They were charging me $1100 for that (about $135 from HD for the board). When I told him my price was around $2200, it didn't seem to phase him, he just said he needed to talk to his boss. After a while, he said they could not match that price, and said he wished I had told him my price before he wasted his time. I told him that is not the way it works -- I am the consumer, he is providing a product/service, and if he is not competitive, I am not obligated at all. He seemed miffed at the whole affair, but left under cordial terms. I would NOT use Express Flooring ever after this experience.

Just as an aside, their business model is very flawed. As the salesman was measuring our hallway, I asked some questions about the best way to integrate the tile in with our current tile. He was not knowledgeable at all about laying tile (not really his fault), but I had to tell him how I wanted things done. Even if their prices had been reasonable, I would not feel comfortable that any 'special' requests would ever make it from the salesman to the installer.

I just had a sales rep from Express Flooring leave my home, and not too happy with me. He was trying to strong arm me into agreeing to purchase today. I told him I only wanted an estimate, as I was also going to get an estimate from a local company, and go w/ the best deal. He told me that he could NOT give me the promised estimate, as the company did not work that way. He told me that the retail part of the company, was only selling leftover commercial carpet from commercial accounts. He said that the carpet he has today, might not be available tomorrow. So, to get the carpet, i would have to agree to the purchase today. He also tried telling me that one of my 2 rooms was huge, measuring 30' x 35'. Ha! I had recently measured that room, and it was only 18' x 22'! I had another room, close in size, and he was thinking that the 2 rooms together would be $5500! But, if I wanted to go w/ a cheap carpet, could probably do $3500. Wow, that much for 2 rooms! He also told me that no-one was going to come out to do an estimate. Not true. Other companies do in-home estimates. And, I am sure that they are actually legitimate. I most definitely am going to spread the word about this company! Gee, here I am w/ 7 children, on my own, and this guy has the gall to try to strong arm me! Shame on this company!

August 9 2011
I just recently bought my condo and I want get the carpet n laminate floor for my living room. Anyway the sales man arrive so nice and start talking about how this company work and all the crap he said and I was so annoyed by him . He bought 2 sample of the cheapest carpet and ugly and approach me saying was great carpet and I said no. He said will save you some money and he also bring some sample of fiberglass laminate an was awful. First option totally bad and he went o his car get another sets of carpet and laminate, first things he said to me was this going to more expensive will over your budget, in my mind how he know how much $$ I have and I wanna spends? I reject all his second option very low quality and thin carpet less than 35 thickness . After all I told him forget it about the wood all his choice was thin laminate and look old fashion. So I ask him just show me the good quality carpet and he did bring the better quality . I said okay just tell me how much for 2 bedroom and stair over 75 yard carpet I need . After he measured and he said it's $4000 . In my mind you must be ###ing kidding me? I have 3 company give me an estimate expresss flooring was the worst company and sell person wanna rip me off the biggest money he charge the biggest commission he got. Anyway 2 other company was below $2000 for my 2 bedroom and stair . Lowe got the cheapest price over all with 58 thick carpet and installation only $97. Anyway folks in my experience please never call for express flooring. The worst ever, , , , , , , ,

we just had carpet install with this company was told our install would be on thursday never got a call to confrim everything was a go, started calling the day of our instal was told would be called at 9am with a ETA at 920 we called them again being told some would call us at 945 called again now plaed on hold for 15 mins told a manager would call us back after 20 mins a supervsor called us back letting us know our install will nt be done today they will send some one the next day. advised not happy and when where they planningto call us he said we wil credit back 50 can do mor since nt a 5000 order wht kind of cusomer service is that. and what they prmise would be done was nt when iaske to speak to some one higher wa tld no one higher that no one else

OMG, the rudes people ever! I called because the offer "Free" in-home estimates. My husband ended up meeting the estimator and when my husband told the estimator that we would "think about it", the estimator huffed off in a temper tanturm and then the manager called my husband and chewed him out for "wasting their time"! Later that evening i received a very rude email from Express telling me my husband was incompetent and if i do call another carpet company for an estimate, that i should be honest upfront and tell the company that i am infact just getting estimates. NEVER DO BUSINESS WITH THESE RUDE PEOPLE! the best part is their estimate was twice as much as the two other estimates i received!

Express home services did us wrong with they're warranty we have a 25 yr wear and the lifetime install that they don't honer, So I am going after there LIC by going to this site AZROC.gov and file a complant, , this is where they got they're LIC and have to comply

I can't understand how stupid all of you are who agreed to hire these guys despite the OBVIOUS warning signs. These [censor] businesses exist because they know that there will always be weak minded consumers like you. Try waking up BEFORE you sign a contract with a scam artist!

I ordered flooring with this company and got preapproved for a loan. The company discontinued doing business witht the bank so even though I got preapproved for the loan that didnt matter. So I tried to pay the debt I owed the company off in full. They state they never received my check. However when I talked the Henery on the phone, he stated that he was not going to cash my check. I am not sure why? So they sent my debt to collection and are trying to charge me intrest on the loan I never agreed to with them. So I am trying to pay this bill off and I keep getting the run around. This company is not working in good business practices or good faith. I would not use them again. They are cheats and they lie! Beware, Beware because if it where me and someone send in a check to pay off a debt they owed I think I would at least try to cash it. Instead they lie to the AZ Attorney General and expect you to buckle when they think you will stop precusing justice.