Menu
Expert Mechanical
Expert Mechanical Customer Service Phone, Email, Contacts

Expert Mechanical
reviews & complaints

expertmechanical.com
expertmechanical.com

Learn how the rating is calculated

1.0 5 Reviews

Expert Mechanical Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with Expert Mechanical at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Expert Mechanical has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Expert Mechanical. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Expert Mechanical reviews & complaints 5

Sort by:

Newest Expert Mechanical reviews & complaints

ComplaintsBoard
G
1:08 pm EDT

Expert Mechanical Double warranty fraud

On July 14, 2016 I had both my AC units cleaned and serviced. Both passed inspection. On July 30, 2016 my main unit went out. 12 hours later, the technician came and got it working. He said the wind had disconnected a wire. 15 minutes after he left, the unit was blowing hot air. The office said he would be back. He called later to say that he knew what was wrong and he did not have the part and could not get it until Monday. I said the house was over 90 degrees and he should come and see if that was really the problem. He said there were other families worse off. So he never called back or showed up on Monday. I Called another AC company. They came in an hour and fixed the problem. This technician showed me a picture of the unit with a screw hanging out of the side panel and a loose part on the roof. I had to pay this company $1100 to fix a problem that was covered with 2 warranties from the same company. The service manager will not return my calls nor will the client complaint service thru the original home warranty company answer me either. I am owed my Expert Mechanical warranty service for 4 years and my $1100 bill for the company that fixed the problem. My Homelife Warranty is up in Nov., so that wont get renewed.

Read full review of Expert Mechanical
Hide full review
ComplaintsBoard
G
1:35 pm EDT

Expert Mechanical Poor Service

On July 14 Jason cleaned our A/C units and said they were running fine. He did not get back to me about an estimate about a fan for the mini split unit. On Saturday July 30, I called at 12:20am because we did not have any air. Jason came at 11:30am that day and got the air working. He said that it was all fixed and the problem was caused by heavy winds. 15 minutes later it was blowing hot air. I called back to report that it wasn't fixed. Jason called back an hour later and said he was not coming back. He said he knew what part was broken and that he wouldn't get the part until Monday. I asked him to come back and make sure it was that part that needed to be fixed but he said no. I called another company who came an hour later and fixed it immediately. It cost $1, 100. Monday came and no call from Jason or the office to fix the part he knew I needed. I have a home warranty who uses Expert and another warranty through Expert. I have spent $1, 400 on these warranties and have not received the service I payed for. I have called 3 times to talk to service manager about this and he hasn't returned my call.

Read full review of Expert Mechanical
Hide full review
ComplaintsBoard
L
1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expert Mechanical Everyone is being scammed

Figured out why Expert Mechanical and Homelife Warranty are giving me the run around...same address...same company. On 7/2/14 my AC stopped working and contacted HomeLife to fix it. They sent someone from Expert Mechanical to fix at which time the contractor stated that the unit probably needs to be replaced but the one of the fuses had blown so lets see if that fixes it. On 7/11 it broke again at which time they sent another Expert Mechanical person to fix it and they said it was an electrical problem but later that day stated on the receipt that its not electrical and the "entire unit needs to be replaced." Homelife sent someone from Delta to check on the electrical just in case and he ruled out electrical and stated it was the AC unit also. On 7/16 another Expert Mechanical person came out to make sure at which time they stated also, the compressor needs to be replaced. Homelife told me I needed an outside opinion to see if this is actually the AC at which time I hired two outside opinions from WD Manor and Standard Eco. Both agreed the entire condenser needs to be replaced. Then, Homelife said I needed proof of maintenance from the past two years of home ownership before they would replace the unit. I sent that to them. Finally after a month and a half of doing everything they asked since my contract clearly states that the compressor and condenser are completely covered, they said we are denying the claim but they would give me $500 as a "customer service gesture." Expert Mechanical and Homelife have the same address, I found out later. This tells me they are scamming people and making them stand on their toes to try to find a way for them not to pay by procrastination. If I would have known that they would have only covered $500 after all of that and no AC for a month and a half, I would have just paid for it on my own. I kept on submitting all they asked because I knew I couldnt afford the $3500 replacement, which is why I got home warranty. They are supposed to help out when the big things break. After many tears and frustration I dont know where else to go besides YELP reviews, www.compaintsboard.com, Department of Insurance and now BBB. After reading a litany of complaints of other people just like me who have been scammed left and right, I hope they get justice or at least do the right thing now. If you are reading this, please go straight to the Department of Insurance and get a lawyer...these guys need to be stopped!

Read full review of Expert Mechanical
Hide full review

Is Expert Mechanical legit?

Our verdict: Complaints Board's thorough examination reveals Expert Mechanical as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Expert Mechanical stands out for its commitment to quality and security. Clients considering Expert Mechanical should delve into its customer service record to gauge compatibility with their expectations.

Expert Mechanical earns 91% level of Trustworthiness

Perfect Trust Endorsement: Expert Mechanical achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Expert Mechanical's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Expertmechanical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Expertmechanical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Expertmechanical.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The expertmechanical.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
U
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expert Mechanical Always deny claims

I have had a warranty with this company for several years. I have filed 5 claims all within my agreement and all have been denied for some lame excuse that either the warranty company or the partner company Expert Mechanical dreams up. They work together to come up with excuses. Even when I paid full price to get a pool pump replaced by them, when it failed in 5 months they then said it was only covered for 30 days versus the 1 year I was told when it was installed. Now I have to fight that battle. Save yourself the hassle and don't deal with either of these companies.

Read full review of Expert Mechanical
Hide full review
ComplaintsBoard
J
5:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expert Mechanical Warranty Fraud

Similar to another post, I had the same problem regarding coverage of a pool pump. I am a landlord and Homelife and their preferred contractor Expert Mechanical both delayed the repair of the pump for over two weeks and I finally had to pay someone else to install a pump out of pocket. Every time I called for an update Homelife would direct me to the contractor and the contractor blamed a pool company they hired to work on it. I had to call the police to get the pump back and needless to say they didn't refund the service call fee or even apologize.

The worst part is a different property I own where I had a service call placed on a AC unit that Expert installed less than two years ago. I have a warranty from the manufacturer AND a home warranty. The first tech said the problem was a leak but they never followed up with me to tell me the unit wasn't fixed. AZ law only
Gives you 3 days to repair and AC unit and Expert knows it. When I called on day 3 after the tenant threatened to vacate, they claimed there is nothing they could do and that they part was going to take however much time it takes to ship and the only thing they could do is put freon in there in the meantime and they said warranties won't cover that. The foreman personally goes to the property to put freon in the system, then calls me after and said "the first tech was wrong; it's a dirty filter that caused the problem and the warranty won't cover that." Needless to say, it was now past day 3 and the tenant was furious. She moved out and was within her rights according to the law. It took Expert two more days to get me an estimate and by that time I gave up and called another company. I paid service fees for two of many repairs that were never completed. Homelife nor Expert cares to take ownership and their gross fraud and/or negligence has cost me well into the thousands. I called over 30 times seeking resolution and even the most Sr Executives have chosen to lose my business rather then do me right. Here in AZ, be very careful when buying a house. Your Realtor, in this case Cathy Abramson who was my realtor, typically sing the praise of these warranty companies and when it comes time to fix something they will look for every reason not to fix the problem or in some cases diagnose the issue such that it falls outside of coverage. A lot of times, people forget and don't even use the warranty cause of all the moving parts in closing a property and my gut tells me they probably make most of their money from people who pay and never use the service. The people that do pay could end up like me. Homelife Warranty and Expert Mechanical are ruthless companies that prey upon consumers and finger point to deflect problems. I filed a FTC complaint, a BBB complaint, and I'm calling my State Rep for more direction. If anyone knows of other ways I can take action without spending the time and money in court let me know. Again, I tried diplomatically to resolve and believe me when I tell you these companies are scam artists. Thanks for your help. James

Read full review of Expert Mechanical and 5 comments
Hide full review
5 comments
Add a comment
W
W
Warranty Manager
Gilbert, US
Jul 21, 2016 2:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We at HLWP feel terrible about the Cashell Southwick family inheriting a poorly installed system in their casita. We would like to partner with them to go after the company that did this horrible job. I am sure when you buy a home you have expectations that the systems may break due to normal wear and tear. So to protect yourself you buy a home warranty thinking you are totally protected from all of your potential mechanical breakdowns. As Cashell Southwick purchased her home on Feb 2014, we would love to reference the home inspection report, and would be happy to help you go through it.

We will not be doing any derogatory statements during this process.

Since this is so public, let's make this an educational post about the Home Warranty Industry. We at HLWP STRONGLY encourage anyone reading these posts that have a home warranty service contract with any company to read your service contract. Yes, that is correct. It is YOUR service contract, not just the warranty company’s. This is because the agencies that regulate home warranty companies hold not only the home warranty company to the service contract, they hold YOU accountable to it, making the service contract as much the homeowner’s contract obligation as the company providing it. When you read other leading industry home warranty reviews you start to get the impression that there exists a huge gap between homeowner EXPECTATIONS and what homeowners will take RESPONSIBILITY for. We believe there exists an opportunity to help people navigate thru the frustration extremely high expectations can bring which can backfire on homeowners. We encourage you to read all the reviews for home warranty companies to see if you agree. As we and the industry have failed in the past, all of us are left with a HUGE and IMPORTANT opportunity to recalibrate the expectations of an industry that brings the consumer and the home warranty provider together with home solutions instead of continuing to drive them apart.

For the most part home service contracts all have similar exclusions that have to do with age of equipment, timely and routine maintenance and pre-existing conditions. Generally, it all comes down to a proper understanding of expected vs unexpected breakdowns. For example, if an HVAC unit was installed incorrectly, improperly and with the wrong size & capacity of equipment, then we would certainly EXPECT a breakdown to occur. We call this an expected break down. Conversely, if the HVAC unit was properly installed, routine maintenance was performed by a licensed professional, and it is within its useful life, and a covered component failed on the system, then it would be considered an UNEXPECTED breakdown. Unexpected breakdowns occur frequently and is exactly why a home warranty service contract provides supplemental protection for those costly repairs with specified dollar limits. A home service contract is never intended to provide protection from expected breakdowns.

Often times, expected breakdowns aren’t the fault of the homeowner. This happens most often in real estate transactions when the proper inspections and due diligence were not performed or have been performed poorly. That’s why you need an amazing realtor that will navigate and guide you to know the truth and potential pitfalls of what you are buying, while providing you a comprehensive and responsible solution when purchasing your home. Once all the due diligence is completed by the homeowner, then the protection a home service contract can provide for the unexpected covered breakdowns is a valuable supplement to your home solution strategy. Education is absolutely essential in bridging the expectation gap.

We have been in business for 13 years and do have complaints. Not all, but most of these complaints are based on home owners not really understanding their responsibility to the home service contract and assuming its all liability is with the home warranty company. We can do better. We need to do a better job of educating our homeowners thru constructive consultation to turn perceived loop holes into real home solutions for our members.

Southwick family pays extra to cover their casita. In the last 1.5 years of our relationship we have dispatched 3 calls for this same AC. We repaired 2 of them.
1) At 9PM at night Expert Mechanical replaced a covered condenser fan motor ($450 estimated value). The technician did not examine the general condition of the system due to the priority to get them running before bedtime and was working in the dark.
2) During business hours Expert Mechanical diagnosed Compressor Run Capacitor (Homeowner refused to pay Expert Mechanical the required trade item fee reduced trip/diagnostic fee from $65 (per HLWP agreement) to $45. We at HLWP have paid for this on their behalf. We denied this claim due to the lack of maintenance on the system. Manufacturer requires maintenance yearly as do we. Depending on what company Southwick's used that company should have seen the ductwork as a challenge for efficiency by doing a "superheat" test with manufacturer specifications.

The age of the system is estimated at 15 years old. The Coleman nomenclature is bleached out so we do not know for sure. We took pictures to try to figure this out. It is pre 2004 according to the manufacturer. The manufacturer expected life of a system is 12 years when installed correctly. The most important day of a system's life is the day it was installed. Other than age, the system was not installed correctly. The problem with the system not keeping up in high temperatures is the ductwork is restricting airflow. As new homeowners and last year not being as hot the Southwick's are surprised by the system not keeping up and the compressor shutting down from overheating. You see, technically the cool refrigerant coming back to the compressor is what prevents the over heating. Since the airflow is restricted the original contractor under charged the systems refrigerant to compensate for the airflow. In the high temps this will over heat the compressor shortening the life of the system. Currently the system is running as good as it can for the conditions.

The right repair choices Expert Mechanical suggested were:

1) Install a mini-split ($)
3) Replace the ductwork ($)

Neither of these are covered under the service contract since these are pre-existing conditions, improper installation, wrong sized equipment, and required routine maintenance. With these conditions the unit is expected to fail, and expected failures do not fall into the scope and coverage terms of a home service contract. A home service contract provides supplemental protection on unexpected breakdowns.

The solution we propose is to get a Coleman Manufacturer Representative to verify Expert Mechanical's evaluation. Look up the permit filed for the casita and the original company that installed it. Hopefully they are still in business to contact them to make this right.

Hopefully we can regain your confidence in HLWP to know we really do live by the golden rule.

Unfortunately, the Southwick's think that public and private harassment on social media is a good way to get something fixed for free? We understand their anger. We would like the opportunity to get this relationship back on track. If we can provide further understanding on what a home warranty is and what it is NOT please contact us directly at [protected]. Thank you for your inquiry and we appreciate the opportunity to be of assistance.

R
R
rtsdsonly
, US
Jan 18, 2016 4:13 pm EST

I have experienced the same issues with Homelife and Expert Mechanical. Takes a week to respond to a request for service. Seems to me they should take some of their profits and hire some additional technicians to be more responsive to customer needs. Fortunately I didn't pay for the Homelife warranty, the seller did. I will definitely not be renewing the warranty with them nor will I ever use Expert Mechanical.

H
H
HomeLIfe Warranty Protection, LLC
Gilber, US
Apr 09, 2014 4:24 pm EDT

I'm the Director of Customer Relations with HomeLife Warranty Protection, LLC. What is being said about our company is not truthful at all. We built this company on integrity. Many times these homeowners do NOT want to honor our contract especially landlords and real estate professionals who themselves aren't truthful with their tenants and clients. They want everything covered for free regardless of lack of maintenance or previous damage. I'm sure I will upset many of these people but its the truth. Landlords and property management companies who have multiple properties try to leverage our claims department all the time with threats of pulling their other properties if we don't cover everything on the current property with a claim regardless of the findings on the properties. Many times we go above and beyond for our customers. That's how we've built this company over the last 10 years. It's easy to go on a website and try to ruin a business because you didn't get what you wanted, when you wanted and on your terms. We resolve every issue. We take very good care of our customers. Go to the BBB. We resolve every issue per our contract.

M
M
Michael Landlord Person
, US
Mar 16, 2014 2:10 pm EDT

As a professional in real estate and as a property manager...I have regularly experienced similar issues. HomeLife, as compared to other home warranty companies is very unprofessional. Expert Mechanical has NEVER promptly responded nor have they repaired anything without multiple calls to complain. I will not be renewing my 3 policies and have encouraged about 15-20 of my clients to consider other warranty providers.

M
M
Michael Landlord Person
, US
Mar 16, 2014 1:57 pm EDT

Ditto ditto ditto...on several properties
Michael3_3@msn.com

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Expert Mechanical contacts

Phone number

+1 (480) 539-4640

Website

expertmechanical.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Expert Mechanical?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expert Mechanical Customer Service. Initial Expert Mechanical complaints should be directed to their team directly. You can find contact details for Expert Mechanical above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Expert Mechanical. Discuss the issues you have had with Expert Mechanical and work with their customer service team to find a resolution.