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2.9 126 Reviews

Experian Information Solutions Complaints Summary

60 Resolved
66 Unresolved
Our verdict: Dealing with Experian Information Solutions, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Experian Information Solutions reviews & complaints 126

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3:26 am EST
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Experian Information Solutions [protected], CA

I'm been charge $19.95 monthly on my debit/credit card for a credit report web page that I have no Idea how or when I sub on the site.. I think is a scam.. I change my account # and my card... PLEASE BE AWARE OF THIS...

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9:05 pm EST
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Experian Information Solutions UnAutherized debit from my account

I never Authorized these guys to take money from my account for any reason.
RECUR DEBIT CRD PMT12/29 Experian *Credi [protected] CA This is what it shows in my bank statement. I have lost $299.xx in total within past 5 months.

Date Amount
12/30/2011 $19.95
12/27/2011 $19.95
12/16/2011 $19.95
11/30/2011 $19.95
11/25/2011 $19.95
11/16/2011 $19.95
10/31/2011 $14.95
10/26/2011 $14.95
10/17/2011 $14.95
9/30/2011 $14.95
9/26/2011 $14.95
9/16/2011 $14.95
8/30/2011 $14.95
8/25/2011 $14.95
8/22/2011 $14.95
8/1/2011 $14.95
7/25/2011 $14.95
7/18/2011 $14.95
Total $299.10

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12:18 am EST
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Experian Information Solutions $19.95 debit appears for no reason!

My wife and I noticed a debit hitting our checking account that we had no idea what it was! Amount of $19.95 with a description that includes "Experian *Credi [protected] CA" as well as "CHECK CARD RECURRING PYMT" as if this transaction was going to keep recurring! A phone call to the 877 number was no help, so we now have our bank involved to reverse the charge and block it from happening again. What a scam. And to read all of the complaints online, you'd think someone/some crime fighting agency would put a stop to it.

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Melanie N
, US
Aug 07, 2012 8:10 am EDT

I have never ONCE pulled my credit scores on my own... I think there may be another factor in all of this. Do any or all of you have At&t for your wireless provider? Not ONLY did I have the monthly $14.95 charges from FreeCreds, but the same person hijacked the fact that I had my at&t wireless phone bill on auto pay and incrementally started adding additional money to it, all the while paying for my bill as well as part of his/her bill IN AN AT&T STORE (Texas and Georgia). So not only is At&t accepting payment from people who don't have physical credit cards in front of them (which is a HUGE problem in itself), but these a**holes had enough information about me to know that I was paying my bill automatically. I'd advise all of you to go back and check your phone bills!

If anyone knows of a way to submit a police report or file a formal complaint please pose here so that I may do so as well.

Regions Bank Employee
Regions Bank Employee
Honolulu, US
May 18, 2012 3:02 am EDT

It happens when you sign up for a free credit report. They have you enroll in a credit monitoring service. It begins as free trial but after the trial you will begin to see charges if you don't cancel in time.

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Ashiahi
, US
May 18, 2012 2:56 am EDT

Same here. Exact same text and a twenty dollar charge. Pain in the booty because I really needed my card today and my bank had to send me a whole new one. No idea how this happened.

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jasz
Columbus, US
May 17, 2012 11:22 pm EDT

Same here. EXPERIAN *CREDITREPO [protected] CA

I did not authorize this charge ever. The number provided asked me for my credit card number to investigate. I refused and called my bank to cancel my debit card. I will have to dispute the charge as well.

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channelz
Rochester, US
Dec 15, 2011 10:56 pm EST
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Same thing, two alleged "signature purchases" over 2 days:
Dec 13, 2011 Debit Card Signature Purchase To EXPERIAN *FREECREDS [protected] CA Completed -$14.95 USD
Dec 14, 2011 Debit Card Signature Purchase To EXPERIAN *CREDITREP, [protected], CA Pending -$19.95 USD

I called the 2507 number, and the guy who answered claimed this was indeed Experian, that it was likely that I inadvertently signed up for something on a website or was a victim of 3rd party fraud, and that he could help take care of the problem if I gave him my card number; I hesitated, then he asked for my date of birth. I politely declined, saying that I'd do some more research into this and call back at a later time. He said that was fine, they could have a 3 way phone conversation with my bank to reverse the charges.

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7:43 pm EST
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Experian Information Solutions unauthorized charges

I was personally recently charged for services I did not order beyond the "free credit report". Appears this company is engaging in negative option billing practices violative of FTC and state laws. Anyone have any bad experiences here? Is a CLASS ACTION LAWSUIT the best way to go?

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Coolestone
Santa Clarita, US
Oct 23, 2013 9:01 pm EDT

This could be just a "social Engineering" Sales pitch, with the following aspects: 1) familiarity 2) believable "now factor" & 3) a way to resolve the problem. My information may have been sold to Adobe or Experian by ITT tech ( ITT Tech, Sylmar CA) was in the address block on letter head.They offer watching your credit report free for a year if you sign up for 2 or more. Standard offer by these credit pukes.

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lcr123
, US
Oct 19, 2013 1:36 pm EDT
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Happened to me to. Letter from Experian PO BOx 483 Chanhassen, MN 55317 "on behalf of Adobe Systems" stating my credit card info had been hacked and suggesting a sign up for a "free" Experian trial membership.

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7:28 pm EDT
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Experian Information Solutions Auto CC billing

We are being billed $17.95 every month and we can't get it stopped. The web sit on our statement brings us to this web site. This is a nightmare and our CC company says we have to go on line to stop it so here we are on line. So stop billing us.

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Jean Taylor
Davie, US
Sep 06, 2011 5:32 pm EDT

They are charging my discover Card with unauthorized charges.

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SYB067
Brooklyn, US
Aug 30, 2012 8:42 am EDT

I was being billed monthly by Experian.com, for 19.54 for the last 2 months. I just called the number [protected] and I asked to cancel this misleading account. They stated that the money they already took out of my account was non refundable and they offered to send free updated credit reports and scores to me from all three credit agencies. I simply said no. I don't like doing business with shady people. I just wanted to cancel. Call them ASAP to cancel yours.

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Ridonkulous!!!
Pueblo West, US
Aug 27, 2012 6:49 pm EDT

Thank God the phone number to get this stopped was posted in the previous blogs [protected])! Just found our $17.95 charge today. Called and spoke to Trevor and he took the charge off. VERY misleading. Can't believe they can get away with this. They are making a fortune off of honest people who are trying to be conscientious about our credit! Shame on you, Experian!

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CMarieB
Ridgewood, US
Jul 24, 2012 8:51 am EDT

I just called the number and told them I wanted a refund ASAP! I told them I did a search on the computer is a big list of complaints about the company. I told her I am not up to being manipulated in any way. I was charged 2 months in a row and they are refunding just one month, which happens to be the current month. Unbelievable!

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SuperPissedOFF
Indianapolis, US
Jun 27, 2012 10:45 am EDT

I just called: [protected], went off on them and they refunded my money $17.95 x 3 months and sent me an updated credit report/scores... complete scam! The $17.95 membership fee is so you can pull your credit anytime and they will monitor your report for you... F U! I will be filing several bad reviews regarding these sites, SCAM ALERT!

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marilyn sietz
Boca Raton, US
Jun 09, 2012 8:50 am EDT

I have been charged $17.75 per month for the past 2 months. All I ever wanted was my score and everything else cancelled. Please confirm cancellation and reverse charges via e-mail. marilyn317@hotmail.com Marilyn Sietz Member ID# [protected]

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roger cheng
, US
Jun 06, 2012 8:25 am EDT

i have the same problem

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nic3hole825
Crescent, US
Feb 21, 2012 1:07 am EST

I am getting charged every month for nothing. Please stop charging me!

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Asheville Resident
Asheville, US
Feb 11, 2012 5:56 pm EST

I reported Experian to the FBI. Hopefully that will get their attention. Please do the same if you have been swindled as well. Remember, they may have put it in the fine print, but clearly their intention was to mislead. It's fraudulent.
http://www.ic3.gov/complaint/default.aspx

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Asheville Resident
Asheville, US
Feb 11, 2012 5:29 pm EST

I called the number listed here by other victims of this theft. Call [protected] (option 1 i think; pressing 0 ends the call - nice touch Jerks). I told them immediately that i was calling to cancel the membership, that the money was billed erroneously and needs to be refunded immmediately. I told her that I would keep saying that over and over until they did it. She tried to explain how it says on the website that this is all legit. I interrupted her, as politely as i could, to say that that is all nonsense, and that while the information might have been discretely hidden on there somewhere that it was clearly fraudulent and that it was theft, without question. I repeated this three times, and said that I would of course simply report the situation to the proper authorities, and that we should focus on the cancellation. They agreed to cancel it and said a confirmation email will be sent within 24 hours. They refunded one of the three months billing (at 17.95/month) that they stole, but not the first two months.
It is clearly fraud. No question. Misleading advertising. And the fact that it's a credit reporting agency makes it all the more disgusting. They're playing on the fact that we'd be intimidated to report them because they are who we'd report them to. Sick sick sick.
Hopefully I'll get that email tomorrow. We'll see...

When you order your $1 Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $17.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge

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6:21 pm EDT
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Experian Information Solutions Hidden charges

Went to Experian.com
Took advantage of their $1 credit score report.
Cancelled my membership same day (able to do so although had to listen to them try and talk me out of it for almost 3 minutes).
Then next day on my credit card, there is a $29.95 charge. Called them to inquire. They claim that the $1 charge was for my Experian credit score only and that I clicked TWO disclaimer pages accepting additional charges if I wanted my TransUnion and Equifax scores as well.
I would have absolutely remembered if I had to OK TWICE additional charge. Absolutely not true.
Person on the phone also claimed that I was sent an email notifying me of the $29.95 charge. This is also absolutely not true. Checked my spam and junk folers. Everything. NO EMAIL TO THAT RIDICULOUS EFFECT.
Experian.com congratulations on your dishonest trickery of a way to make money. You are no better than scammers.

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fed up with crazy service
Chicago, US
Sep 16, 2012 4:52 pm EDT

I called b/c I am not able to access my report to dispute online...the agent comes online and I did go way out to express how the government collects my information and asks me to verify- from here the agent becomes personal-he can't otain an access code-cant explain how I can dispute or access acct online-sent me in a complete loop- HE/She is upset by now-I am trying to figure out why...by now I ask for a manager - the manager has the same tune and tells me that they are not interested in selling since the cancelled acct - if anyone can assist me with this matter...I have already ordered, ans yes I can write a dispute, but I have moved several times and do not have access to my report right now...It is hard to find good help

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11:22 pm EDT
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Experian Information Solutions Unauthorized Charges to my checking account

Equifax charged me on 3 separate occasions for a $1.00 free credit report online. The first charge was for 29.95, a second charge of 19.95, and a third charge of 19.95. When I called to be credited for the payments that were automatically deducted from my account I was told that there was a 7 day grace period that I knew nothing about and that the agent on the customer service line would only credit me back one charge of 19.95 and half of the 29.95 charge of 15.00. I am furious because the terms for this were concealed on their website. I can't imagine that I am the only person that has had this experience and frustration. I should be fully reimbursed. Patricia Taylor at [protected]

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mad granna
Lodi, US
Feb 21, 2013 12:29 pm EST

Wish I'd read thissite to begin with.

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Experian Information Solutions Money

here is a statement of what they have been taking even after i've cancelled subscription Close the Calendar
07/30/2011 07/31/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781211175680442303 (14.95)
07/29/2011 07/29/2011 Value Load - A2A ONLINE CLIENTS CC00F7EEB224 35.00
07/27/2011 07/27/2011 Value Load - A2A ONLINE CLIENTS CC007A146003 20.00
07/22/2011 07/22/2011 Value Load - A2A ONLINE CLIENTS CC005E3F5BD1 35.00
07/22/2011 07/29/2011 Purchase - CREDITSCORE24 [protected] US [protected] (1.15)
07/22/2011 07/22/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781202116650667330 (1.00)
07/22/2011 07/29/2011 Purchase - PRIVACYM [protected] US [protected] (1.15)
07/20/2011 07/20/2011 Value Load - A2A ONLINE CLIENTS CC00389FB270 20.00
07/18/2011 07/19/2011 Purchase - PAYPAL *PAYMENT [protected] CA 24692161199000668505989 (18.00)
07/16/2011 07/16/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.75)
07/16/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939004374 (4.00)
07/15/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939000299 (20.00)
07/15/2011 07/15/2011 Value Load - A2A ONLINE CLIENTS CC00347A1438 35.00
07/13/2011 07/15/2011 Purchase Return - TACO BELL #25385 ST GEORGE UT 74231681195207088700892 2.12
07/15/2011 07/18/2011 Purchase - ESATLANTICANDOORSGAMES [protected] CA 24122471198900018478247 (20.00)
07/15/2011 07/15/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.30)
07/13/2011 07/15/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681195207088700871 (10.01)
07/13/2011 07/13/2011 Value Load - A2A ONLINE CLIENTS CC00BEBB406B 20.00
07/11/2011 07/12/2011 Purchase - DG-BILL.COM +[protected] 24245001192071111535557 (39.85)
07/09/2011 07/09/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE261 ST GEORGE UT [protected] (6.05)
07/08/2011 07/08/2011 Value Load - A2A ONLINE CLIENTS CC00ECBF5DEC 35.00
07/06/2011 07/07/2011 Purchase (Interlink) - WAL-MART SUPER CENTER ST. GEORGE (S UT [protected] (1.03)
07/06/2011 07/06/2011 Value Load - A2A ONLINE CLIENTS CC00571ABD73 20.00
07/06/2011 07/07/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681187207088702042 (6.60)
07/02/2011 07/04/2011 Purchase - IMVU, INC. [protected] CA 24040471184900018817977 (9.99)
07/02/2011 07/03/2011 Purchase - MCDONALD'S F31125 CEDAR CITY UT 24427331182720063998279 (8.33)
07/02/2011 07/02/2011 Purchase (Interlink) - WAL-MART #1438 CEDAR CITY UT [protected] (3.89)
Close the Calendar
07/30/2011 07/31/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781211175680442303 (14.95)
07/29/2011 07/29/2011 Value Load - A2A ONLINE CLIENTS CC00F7EEB224 35.00
07/27/2011 07/27/2011 Value Load - A2A ONLINE CLIENTS CC007A146003 20.00
07/22/2011 07/22/2011 Value Load - A2A ONLINE CLIENTS CC005E3F5BD1 35.00
07/22/2011 07/29/2011 Purchase - CREDITSCORE24 [protected] US [protected] (1.15)
07/22/2011 07/22/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781202116650667330 (1.00)
07/22/2011 07/29/2011 Purchase - PRIVACYM [protected] US [protected] (1.15)
07/20/2011 07/20/2011 Value Load - A2A ONLINE CLIENTS CC00389FB270 20.00
07/18/2011 07/19/2011 Purchase - PAYPAL *PAYMENT [protected] CA 24692161199000668505989 (18.00)
07/16/2011 07/16/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.75)
07/16/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939004374 (4.00)
07/15/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939000299 (20.00)
07/15/2011 07/15/2011 Value Load - A2A ONLINE CLIENTS CC00347A1438 35.00
07/13/2011 07/15/2011 Purchase Return - TACO BELL #25385 ST GEORGE UT 74231681195207088700892 2.12
07/15/2011 07/18/2011 Purchase - ESATLANTICANDOORSGAMES [protected] CA 24122471198900018478247 (20.00)
07/15/2011 07/15/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.30)
07/13/2011 07/15/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681195207088700871 (10.01)
07/13/2011 07/13/2011 Value Load - A2A ONLINE CLIENTS CC00BEBB406B 20.00
07/11/2011 07/12/2011 Purchase - DG-BILL.COM +[protected] 24245001192071111535557 (39.85)
07/09/2011 07/09/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE261 ST GEORGE UT [protected] (6.05)
07/08/2011 07/08/2011 Value Load - A2A ONLINE CLIENTS CC00ECBF5DEC 35.00
07/06/2011 07/07/2011 Purchase (Interlink) - WAL-MART SUPER CENTER ST. GEORGE (S UT [protected] (1.03)
07/06/2011 07/06/2011 Value Load - A2A ONLINE CLIENTS CC00571ABD73 20.00
07/06/2011 07/07/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681187207088702042 (6.60)
07/02/2011 07/04/2011 Purchase - IMVU, INC. [protected] CA 24040471184900018817977 (9.99)
07/02/2011 07/03/2011 Purchase - MCDONALD'S F31125 CEDAR CITY UT 24427331182720063998279 (8.33)
07/02/2011 07/02/2011 Purchase (Interlink) - WAL-MART #1438 CEDAR CITY UT [protected] (3.89)

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Experian Information Solutions Credit report

I paid over $90. 00 worth of credit reports that i never recieved, which was six months ago. Experian still continued to take money off my card anywhere from $1. Oo to $14. 95 a month, sometimes twice a month. They have hit my account for close to $200. 00 and finally had to close the account they was taking it from. I needed the services to clear up my credit history so i could get it payed off, so my husband and i could buy our first house.

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rminer1
, US
Apr 27, 2017 1:58 pm EDT

I am having the same experience. Experion *creditrep must be ficticious. They've been taking $8.45/mo out of my account.
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rminer1
, US
Apr 27, 2017 1:55 pm EDT

I am having the same experience. Experion *creditrep must be ficticious. They've been taking $8.45/mo out of my account.

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SeniorCitizenWidow
Parkersburg, US
Jun 07, 2015 5:48 pm EDT
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Same thing happened to me! I e-mailed them late last month and told them to cancel the account. They e-mailed me back saying they would "look into it and contact" me. Never received another e-mail, and here it is June 4 (their "stealing" date!) and my credit card has been charged $12.95 again. I am an old lady who lives on a small pension and Social Security, and you can bet every penny I spend counts. I hate these vultures!

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Beware this is an Inurance Agent JOB!
Daytona Beach, US
Sep 26, 2012 3:23 am EDT
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I bet you went online to get your free trial subscription for credit monitoring so you could get your credit report and score. They ask for your credit card information. What happens is after the free trial period, if you don't tell them you wish to cancel, your credit card is charged. However, you can get your credit report for free (All 3 credit bureaus) by going to www. Anualcreditreport.com (If you want your credit score, you do pay a small fee) . Your credit score, if you want to get it for free you can go to kreditkarma.com just like the tv add correctly indicates, they don't ask for any credit card information (I've tried it out myself) . Based on you credit score you are given offers of credit but it's up to you if you want to click and apply!

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oneski
Ramona, US
Nov 05, 2011 1:47 am EDT

keeps billing me

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brenda kay stanage
Dewey, US
Oct 03, 2013 2:12 pm EDT

This company hit me for 12.95 twice. I didn't even know about them until I looked on my statement. Now I can't find how to get my money back. I will ask the bank for their number. If this doesn't work I am going to the BBB.

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michele hundza
Schertz, US
Dec 26, 2011 9:38 pm EST

I just checked my acct balance and noticed 21.20 had been taken from my acct. i have no idea who this company is and why they would be taking money from my acct. i will b notifying my bank tomorrow for a number to reach these people and a refund back to my acct. some people are having hard times and money is taken from their accts, leaving them in the negative. Not a happy person.

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marie nicole
, US
Dec 13, 2011 4:43 pm EST

I am having the same issues as the commenters above me. This infuriates me for my credit card to be charged for no apparent reason. Who should I call?

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frankze
Flanders, US
Nov 29, 2011 3:38 am EST

they just hit my account for 17. and change for what reason i have no idea. And i dont even kno where to go to find out why and for what.

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Experian Information Solutions Unfreeze account to apply for loan

About three years ago my husband and I placed a freeze on our credit reports in response to the rise of identity theft. At the time, we understood that we could temporarily lift the freeze when applying for loans.

We are now attempting to refinance our mortgage. We've made repeated attempts to unfreeze our Experian report using their online tool. After going through the process of filling out all of the information requested, we get a screen saying the only way to unfreeze the account is by sending confidential identity information (which we were trying to protect) and money through the US mail. They do not provide any way to contact "customer service" to determine why we can't use their online tool. (In fact, there is no information about how to contact a human representative for their company on their web site.) They also don't provide any information about how/when they would let us know that the account is unlocked once they receive all of the paperwork they require.

I suspect that, although they claim that you can easily unlock your credit report online, their website is not set up to collect their fee for unlocking your report (although you can certainly purchase their credit report/protection products online). Both Equifax and TransUnion make it possible to charge their unlock fee to a credit card. No fuss, no muss.

We are going to the expense of obtaining copies of their required identifications (for example, renewing driver's licenses early so that they show our current address; Colorado lets you write in a new address on the back of the license without renewing). As a result of the delays in being able to provide lenders access to our Experian credit report, we are unable to take advantage of refinancing opportunities, which will result in continued higher mortgage costs.

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Experian Information Solutions Stolen Funds

RECUR DEBIT CRD PMT09/23 Experian *CreditRep [protected] CA 434258XXXXXX4242 [protected] ?MCC=5968 01 ...

This transaction keeps appearing on my wife's I's Joint account. We never signed up for any credit monitoring service with this particular company, and the one we did sign up with I cancelled after the first $40 billing. Now this has been going on for months, and is continuously sending us into the negative, not only causing overdraft fee's, but damaging our savings account which is linked. We have cancelled and reordered out debit cards, yet they are still stealing our money. There is no way they should have access to our routing number, short of identity theft. Judging from the numerous complaints on this site, this has gone on for long enough. If there is any help out there, please instruct me on how to decimate this company or companies, so this will not happen to anyone else.

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nawlinsmama
Pass Christian, US
Jun 28, 2012 5:23 pm EDT

I hope I can help someone with the same problem. After some digging I discovered that the charge is coming from creditreport.com not experian. I just spoke with creditreport.com The reason they are continuing to charge you is because they have a relationship with all of the banks and cc companies so when you change your card or get a new expiration date, etc the banks automatically update them with the new number. To get this fixed call creditreport, com at [protected]. Give them the credit or debit card number that the charge is associated with and they will pull up all charges associated wiith it. They will refund all of the charges to you if in fact the accounts that were opened with your card are not yours which is most likely the case.. Then make sure they block your card and those accounts so no more charges get through. Apparently someone skimmed our debit card number and used it to get three different credit reports for people we do not know. I spoke with a very professional lady named Charity who explained all of this to me in detail. In addition I discovered why there is so much fraud associated with this site. They only ask people to enter the cc number and the exp date, not security. Also they do not make sure the billing address or name matches the card number. In this day and age I find this incredibly irresponsible behavior for a merchant. They obviously are not concerned with fraud and those consumers who are adversely affected by this. Please do the above first and then once your refund goes through cancel that card and start fresh again. I hope this will do the trick for you. Good Luck!

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Yuriykhram
Los Angeles, US
Feb 19, 2012 8:33 pm EST
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RECUR DEBIT Experian *CreditRep [protected] CA .

This transaction keeps appearing on my wife's account. We never signed up for any credit monitoring service with this particular company, and the one we did sign up with I cancelled after the first $19 billing. We have cancelled and reordered out debit cards, yet they are still stealing our money. There is no way they should have access to our routing number, short of identity theft. Judging from the numerous complaints on this site, this has gone on for long enough. If there is any help out there, please instruct me on how to decimate this company or companies, so this will not happen to anyone else.

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Experian Information Solutions Can't cancel

I wanted to cancel my credit report service that I pay for with my Mastercard each month. I pay $14.95/month. When I called the number that I was given by my credit card company, I could not get through to an agent without a credit report number. I have never used the service and never ordered a report. This is fraud. I can't cancel the service without spending some money first when I already spend money?! How do I get through to cancel? Help!

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Experian Information Solutions Charging our account for NO REASON

I was checking my online banking today and noticed 4 charges from Experian, a company I have never used for anything. Are they really just attempting to steal from people without them noticing? We have never used this company, but because they are a credit check company I am sure they have access to these things... did anything come of the other situations? It seemed like the bank was pretty well aware of this happening to people. It really SUCKS!

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John T. Schultz
Soringfield, US
Jun 01, 2012 7:12 am EDT

I have had the same problem. Unauthorized deduction from my checking account/debit card for no reason. My financial institution says the only way to complain is to change the card number. What a hassell. I am not even sure that changing card nubers will even get a refund of my money. Is there anything that can be done to make this criminal?

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Experian Information Solutions monthly charge not authorized

I signed up for a free credit report and now I find there is a monthly charge of $14.95 on my credit card (Visa--Amazon) that I did not authorize, or certainly didn't intend to authorize when I accessed a FREE credit report. The two other credit bureaus aren't charging a monthly fee, and when I was going to call to get this monthly charge removed, I found no phone number, just this website listed. They must certainly get a lot of complaints! All other businesses listed on my credit card bill have numbers listed to call about problems, and the very few times I have had to call, there have been people at the other end of the line to answer my concerns. I want Experian to refund all the monthly charges to my credit card. FREE means FREE, NOT monthly charges for a service I neither want nor need!

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BRENDA C
Montgomery, US
Mar 29, 2012 1:53 am EDT
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going thru that right now. i sent 2 emails they said they never got. she had me go to a link yesterday that was not the one i got report from. i had to give my bank card to verify it was me ordering it. . did report on march 14th and charge came on my bank the 24th.it is definately a scam to get money.when i called she said nonrefundable. w ell i didn't authorize it and if necessary the 12.95 they charged me is gonna cost them alot more in the end after i file a lawsuit and i will. they have e alot of complaints on line about this from people. i think maybe people need to unite and form a class action suit and shut them down. EXPERIAN YOU GIVE CREDIT REPORTS A BAD NAME. BAD WAY TO MAKE MONEY OFF OF SENIOR CITIZEN ON DISABILITY.

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Experian Information Solutions Inability to access free report without paying $15

Following receipt of credit denial letter, attempted to secure legally indicated FREE report from experian. Unable to secure by 800# even though entered correct info. Directed to and only way to access online was to give them $15 . This company sucks!

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tommy e phillips
Orange, US
Aug 10, 2011 3:57 pm EDT
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i would like to know if my bankruptcy is off my credit report was dischared 1 22 1999 isthis still onmycredit report

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Experian Information Solutions Dave Jones

This website Experian info exd.com CA has been charging my bank acct. for months, and I can't get ahold of them to stop the charges.

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frieda m ambrose
, US
Sep 07, 2013 8:46 pm EDT
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there are so many free credit report that you don't know which one that you are paying for every month. So will you please give me phone number and correct link so that I may get the right one. My name is Frieda Ambrose

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BMorrison99
Dallas, US
Oct 30, 2012 7:19 am EDT

DO NOT USE EXPERIAN.COM to order your credit report! I paid the $19.00 for my credit report just because I did not want to get some sort of monthly fee. $100.00 later, and I am finally not paying for my credit report! What a joke! I read the fine print, and I promise it was NOT THERE! Which is why I paid the more money for my credit report! what a SCAM!

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BMorrison99
Dallas, US
Oct 30, 2012 7:18 am EDT

What a COMPLETE JOKE! i paid the $19.00 to access my credit report and then I get hit for $19.07 / month. What a complete scam. DO NOT USE EXPERIAN.COM to order your credit report!

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DonnaS K
Cortez, US
Jul 03, 2012 1:50 pm EDT
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This is such a crock! There was no service provided. We were trying to find a mortgage and had to pull our credit reports. We had to pay for each of them. It's not worth a penny much less $14.95 a month. It's been on our account for over a year, neither of us recall signing up for this "service" and after speaking to two different customer service reps to cancel it, it's still showing up. I've sent my complaint to the better business bureau and my bank. BTW, the bank was the only way I could get any information on this charge.

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gswarren40
holden, US
Jun 04, 2012 4:48 pm EDT

Same thing happened to me so they cut the 17.95 to 8.95and I said OK. They wouldn't give me any money whatsowever. I couldn't find phone number. But I will use the two u gave me. Thanks

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LIZCHEY TORRES SANTA
, PR
Sep 12, 2011 6:49 pm EDT

BUENAS TARDES
LE HABLA LA SR. LIZCHEY TORRES Y NECESITO SABER POR QUE RAZON ME ESTAN COBRANDO MENSUALMENTE $14.95 A LA TARJETA DE MI ESPOSO SE HA LO QUE SE HA QUIERO ELIMINARLO YA...

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pandapanda
Pine Hill, US
Aug 31, 2011 5:48 pm EDT

I had an unauthorized charge from the same company and I called [protected] to cancel the service. It took a couple minutes, I spoke to a real person, and I was not charged again. I did not try to get back the $14.95 I was charged. It seems like more of a hassle than it's worth. You have to request a fraud request form and prove your bank won't cover the charges, which seems ridiculous.

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Natlee
New Bern, US
Aug 01, 2011 3:28 am EDT

I have the same problem I paid a dollar for my credit report online then they started taking money but I will make sure they cant get another dime. There is no way to contact them because they are a rip off company. If I find out anymore I will make sure I post it.

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Experian Information Solutions Bogus Charges

I got my free credit report in March 2011 and decided to go ahead get a membership with Experian for 14.95/month. The membership allows you to see your credit score, get notification of any changes or activity, etc. After a couple of months, I decided that I no longer wanted to do the membership anymore. At this point, I had been charged one charge in late March, one in late April, and one in late May (all 14.95 each). I called at the beginning of June to cancel my membership. The lady REALLY did not want me to cancel, and kept giving me horror stories about peoples' credit scores taking dives without them knowing and identity theft and yada yada yada. I finally convinced her that I really did want to cancel and was told that I would have no further charges on my account. I also received an email from them stating the same thing. Imagine my surprise when I check my bank statement in late June to make sure they didn't charge me again only to find not one.. but TWO charges at 14.95 each on the same day! I called Experian, and they said that the account in my name was indeed canceled but that there were two other memberships that had been opened on my debit card that were not in my name. They said that they could not tell me the full names, only the first letter of the first and last name, which I didn't recognize. I told them that I would NOT pay for this and that it sure was suspicious how everything was fine while I was paying for my membership with them in March, April, and May and the charges they charged for those months where exactly what they were supposed to be, but as soon as I cancel, all of a sudden there are two new memberships opened up on my card in other people’s names. Really Experian?! Talk about shady. Wow. I was honestly astounded. They said they would cancel the two memberships that had been opened on my card and would credit me back for two months. They said it would take up to ten business days to show up in my account. We'll see if they actually credit my account back. I have a feeling I may have to end up canceling my debit card if the charges keep showing up like this. DO NOT GIVE EXPERIAN YOUR CREDIT/DEBIT CARD NUMBER... EVER... FOR ANY REASON... EVER. Trust me.

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Update by Eysna
Jun 22, 2011 9:35 pm EDT

I got my free credit report in March 2011 and decided to go ahead get a membership with Experian for 14.95/month. The membership allows you to see your credit score, get notification of any changes or activity, etc. After a couple of months, I decided that I no longer wanted to do the membership anymore. At this point, I had been charged one charge in late March, one in late April, and one in late May (all 14.95 each). I called at the beginning of June to cancel my membership. The lady REALLY did not want me to cancel, and kept giving me horror stories about peoples' credit scores taking dives without them knowing and identity theft and yada yada yada. I finally convinced her that I really did want to cancel and was told that I would have no further charges on my account. I also received an email from them stating the same thing. Imagine my surprise when I check my bank statement in late June to make sure they didn't charge me again only to find not one.. but TWO charges at 14.95 each on the same day! I called Experian, and they said that the account in my name was indeed canceled but that there were two other memberships that had been opened on my debit card that were not in my name. They said that they could not tell me the full names, only the first letter of the first and last name, which I didn't recognize. I told them that I would NOT pay for this and that it sure was suspicious how everything was fine while I was paying for my membership with them in March, April, and May and the charges they charged for those months where exactly what they were suppose to be, but as soon as I cancel, all of a sudden there are two new memberships opened up on my card in other peoples names. Really Experian?! Talk about shady. Wow. I was honestly astounded. They said they would cancel the two memberships that had been opened on my card and would credit me back for two months. They said it would take up to ten business days to show up in my account. We'll see if they actually credit my account back. I have a feeling I may have to end up canceling my debit card if the charges keep showing up like this. DO NOT GIVE EXPERIAN YOUR CREDIT/DEBIT CARD NUMBER... EVER... FOR ANY REASON... EVER. Trust me.

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Experian Information Solutions FRAUDULENT TAKING OF MONEY FROM ACCOUNT

I joined their membership and was required to give details of my debit card for the direct debit mandate for the fee. When I tried to resign my membership and cancel the direct debit my bank told me that it has been treated as a card payment and not a direct debit. They ignore my numerous emails to stop taking my money and continue to withdraw money from my account without my agreement. Even when I changed my card they continue to withdraw money using my new card number I did not give to them.

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KAMSOMAN
London, GB
Jun 07, 2011 1:01 pm EDT
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I emailed EXPERIAN (CREDIT EXPERT) to cancel my membership and stop payment of fee. They ignored my numerous emails and continue to use my card details to take money from my account against my wish. My bank says they cannot stop them because they are using my card details which I voluntarily gave to them.

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SamSi
London, GB
May 26, 2014 5:27 pm EDT
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This happened to me as well. They used customerservice@e.creditexpert.co.uk and I explicitly request them to cancel my account but they ignored with no response.

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Experian Information Solutions Charged for report not ordered/Signed me up for automatic billing

On 5/23/2011, I ordered a Experian credit report for $14.95 and they automatically stored my credit card information which I wasn't aware of, in effort of finding my way through printing the report I ordered, I clicked on a button and it gave me a different report that I hadn't ordered and charged me $39.95 in addition to the $14.95 that I was already charged. During this process I was never prompted with any message that said I was going to be charged $39.95 for another report. Now when I call the customer service, they are eager to return $14.95 but not the $39.95. Even after I insisted that I ordered the $14.95 report which I am willing to pay, they said they cannot do anything about the $39.95 charge even though I have not requested that report at all. Also, when I tried to find on my profile where they stored my credit card information to fraudulently charge me, I found that they have also signed me up for automatic monthly billing and there was no provision to remove the credit card information or cancel the automatic billing. On the bottom of that page, in fine print, they have " for any reason you are not satisfied, you can call us to discontinue your membership and stop the monthly billing. However, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee. To cancel, please contact Customer Care at [protected]. ". I was never asked to be signed for this either.

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JAMES A JOHNSON
Frostproof, US
Jan 16, 2010 11:35 am EST

I HAVE BILLED THREE TIMES IN LESS THAN THREE MONTHS. I ONLY ASK FOR A FREE CREDIT REPORT. I WAS BILLED FOR 29.95, 14.95 AND ANOTHER 14.95. I WANT THESE CHARGES ERASED.

MY INDIANA HOME ADDRESS IS 1205 S BRIDGE ST., PORTLAND, IN 47371

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Foo Bar
, US
Jul 05, 2013 9:53 pm EDT

I had exactly the same thing happen to me. I am now signed up for a monthly, $20/mo charge! Really? Is that even anywhere near a reasonable fee for this service? What a bunch of ###ing ###.

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Experian Information Solutions Useless phone numner

The phone number for Experian leads to an IVR. Press one if your call is about denied credit based upon an Experian report, press two if something else. I pressed two, and got silence. After a while I called and tried again - silence. So, I tried pressing one, and got deeper into an IVR, hitting the request for a representative. Silence.
I figured they were trying to get me to give up, and did not have hold music. I waited in silence for 20+ minutes, and gave up. The other number that was listed for them goes to a company that cleans up credit reports for a fee.
Unless you go via snail mail, good luck reaching anyone, and good luck getting anything done. I have been trying for more than 10 years to get data from ID theft off my record, and it is still there!

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Credit report is a rip off!
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