Expedia
reviews and complaints

I have been charged $12.95 per month, how can I stop the charges. I did sign up a free credit report, and do not remember agreeing to pay $12.95 monthly for any service. Just how do I stop the charge.

WWR

hey its not fraud. it is the hotels responsibility to notify expedia if they have any changes. so if the hotel was closed for good they should have told expedia. how is expedia supost to know if the hotel does not tell them? true...i think so. and as to fruad how is it fruad its not like expedia is using fake names or using your credit card for unknown purchases right so no fraud sorry but no

You may want to prevent a future "nightmare" by purchasing travel insurance.

p.s.
Even non-refundable tickets can sometimes be changed for a fee - ask your travel agent.

EXPEDIA is a fraud: http://www.expedianews.com.

Suggest you tell them you will get the police involved - this is fraud.

I booked with BCAA Expedia and had the same problems. I had my itinirary and tried to change something the day before but noone could find my itiniray.
I was on the phone for over 6 hours, and eneded up not being able to change the flight times so we had to travel without my oldest daughter. I have never had such a horrible experience. When I got back it took me about, 4 calls and 4 hours to speak to a escalation department person, and guess where they were located, EGYPT. I will never book without using a real Travel Agent . I hate Expedia, there customer service sucks if you ever need it. You would think that it would be easier, but it is not.

what its the penalty in money from
basel to Toronto if you change your expedia flight within 7 days

Totally true! Swiss is one of the most difficult airlines to deal with. They constantly say one thing to the customers and another to us. Often times too the Swiss fare is a special fare which prohibits any change of date. You want the best cheapest price, you will have more restrictions on it...
We lose control of the ticket as soon as the trip has started and this is true for ANY airline. Our changes will be rejected by the airline when they have control of a ticket and that can happen before the trip starts if there were changes which involved a change of class of service or rerouting (for some airlines). Do you really believe we do this to just bug you?
It is so much easier when people buy tickets with their names spelled correctly and for the correct dates from day one! If you have to change your dates, the airline will charge you. NOT EXPEDIA.
WE do not take your money right away, the AIRLINE does! check your bank statements... unless it is a special fare, any airline ticket will show the airline name, not Expedia's.
Expedia gets a whooping $9.00 per ticket and yes sometimes we have to spend HOURS rebooking... so please people, stop accusing Expedia of robbing you!

hello! i work for expedia.ca and i would like to clear some things up if you don't mind. now when it comes to flight changes of any kind if you are trying to make the change befor your departure flight wich is your flight to your vacation destination expedia can do that change given there is enofe time between the change time and departure time to make sure the air line gets the change. if you want to change your return flight and have already taken the departure flight you need to talk to the air line because once the time of your departure flight has gone the air line takes expedias rights to do any thing to those flights away so ... expedia can not access those flights any more to make changes... we can see them but can not change in any way because the air line will not let us. and in regards to the change penalty that is the air lines policy to charge for a change and to pay any difference in fare on tope givin the new ticket price is higher then the old. that is the air line rule not expedias and expedia has to follow rules set out to them by the air line . i do apologize for the run around you had to go through but i can asure you that in your situation yes expedia could not do a thing it would have had to been the air line to make the change. again i am sorry for the run around.

apologies from : expedia agent

Expedia tried to scam me once and failed miserably. It seems to be a common practice : http://www.expedianews.com .

regards

I booked a flight through expedia website and needed to make a change to another flight. I was put on hold and waited one hour only to be disconnected. Then I tried for the next 4 hours to get through to someone to change flights and the same thing (for 4 hours) I was using 3 different phone lines to get through. Finally Expedia.com managed to get a hold of someone in canada and we were on the phone to him for an hour but he was unable to find the flight that we needed even though it was one the airline web site. He put us on hold to contact the airline and then we were disconnected once again. I will never go through them ever again and hope that others will check them out before taking a chance.
Good luck to you if you do.

Expedia.ca issued a voucher for their mistake, tried using it and it would not let me. Called their service center in India, spoke with an unknown rep who couldn't speak English very well, referred me to her supervisor, gave me his name as Ahmad Saad, real or not, who knows. He gave me the run around and outright lied. Finally gave up after about an hour. Hope this company and all their customer reps go to hell.

ok so i work for expedia and i'm telling you that all you ppl who do not read the rules and or don't care about rules need to shut up. we do all we can but unfortunatly we have to go by the air line rules and they have to be followed by us so sorry but we do our job the way we have to wich means if we have to follow rules so do you sorry

I totally agree ! Expedia is a fraud. I made a genuine error and did mispelled my husband name on a flight ticket that I booked through Expedia. As soon as I received the confirmation I replied straight away informing of the error. I informed them less than 24 hours of the booking. Now they are saying that the name can not be corrected and that I should have contacted them straight away after the booking. I made the booking at 12 pm, it was too late to call and did not think that the lines will be open at that time...

Anyway, they are adamant and say that there is no possibility to corect the mistake and that I will loose the ticket that is unrefundable ( £700.00) I am really angry at this situation. I have been trying to contact BA but they refer me to Expedia as I booked through them. Expedia refer me to BA.

I wonder if anyone has been in my situation by any chance and if anyone can be able to give me some advice.

Esti

I am having the SAME EXACT problem right now and I am LIVID! Crazy thing is...their customer service caused me to dbl book a ticket because it didn't go thru online - then I got a call a month later stating that I had to call them to update my travel information - that's how I found out I had dbl booked! I'm typing this as I'm on hold waiting for the manager!
Their customer service is rude - their managers are rude - I can not deal with these people!
I will NEVER recommend Expedia.ca to ANYONE ever again!
Thier service is alarming! >:(

ok well about the flight cancelation shut up ok they tryed and unfortunatly they could not help at that time because of the flight department oh no sorry to hear haha not. and as for the car thing dud if you read the rules and ### there was a 50$ change or cancelation penalty in the rules befor you booked so shut up if you did not read the rules thats your fault boo ###ing hoo suck it up and stop being ###ing babys ok. [censored] you ppl piss me off. read the rules and regulations befor you go crazy k they are there for a reason if you choose not to read them thats your own fault no one to blame but your self. soo on that note...go suck big hairy balls...*HEY LOOK A BALL* *GET THE BALL YOU ###ING ###ED ###S*

I had booked a car through Expedia.ca For health reasons we could not travel. So giving them a resonable 30 days notice for the cancellation . They where more than happy to keep $ 50 of my money. The total retal was $ 153.66. So that seems far dont you think. I sure as heck DONT... never again!

Try calling the airline directly and telling them that you would like to check to see if Expedia did what they said they were going to do. Some people have had success with the airlines and some haven't. If you get an agent who is not willing to help hang up and try again with a different agent. I've had success with the airline.

I absolutely understand what you are going through and hope you get this resolved shortly. Good luck.

expedia is not responsible for every single mistake that is made. you guys have to stop pointing fingers at people before you know what is actually going on. It clearly states the airline has change 2 of your flights I dont see how expedia is to be blamed for that. and in terms of customer service, its a line based on when you call. If expedia has a long wait time that is not there fault. It just alot of people are deciding to call them so if your having difficulties reaching a call rep dont just blame expedia.

Thank you for standing up to these customer unservice people of Expedia.not !. It's time to Unite and by-pass these people who take us for granted !. I thought in the real economic world the customer was always right ?.
Expedia, thanks for nothing !. If Ford or GM where like you, they would have been out of business by the 1930's.

Dear All,

I have been on hold for over 10 hours, and I'm still ticket less and out almost 600 bucks.

It all started with an email, telling me that my flight had changed. I thought it must be pretty significant, if I need to call in person.

Well, it took 4 hours on hold to find out it hadn't changed from EXACTLY what I could see in front of me in my account! BUT, since I'd had a couple weeks to think about possible changes (it took that long to finally get through, because it's not every day that I have FOUR HOURS to kill), I had the audacity to ask if *I* could change the flight. Not without paying a $107 fee, I was told. At that point, I asked for a refund. Well, of course I got a travel voucher which could only be used BY CALLING THEM AND BOOKING. 4 hours is now over 10 hours. My latest call, I was close to booking the ticket, finally, but they said there was some glitch with calculating the $107 service fee and that they needed time to fix it. Rather than keep me on hold (haha), they said they would call me back when it was confirmed. Oh, they took my $107 no problem, but just couldn't confirm that I actually had a flight.

They never called back.

Here I sit. I'm out $567. I have no flight. I just received an email informing me that I was sent a confirmation for my flight. I did get a confirmation just a few minutes ago--for a flight that's ALREADY PASSED!

Now what? I honestly have post-traumatic stress from the music they play when on hold. I used to love the Brandenburg Concerto... I'm serious, though. What on Earth do I do? I can't afford more time on hold! I want my money back, or at least the flight I booked months ago! Had I never received that useless email, I wouldn't be in this position right now.

HELP!

During the chaos that ensued during Hurrican Irene my wife and I were stuck in Spain. We had traveled to San Sebastian from Barcelona and were informed that we needed to cut our vacation short due to the storm and not knowing what the conditions of all airports would be in the following days. Panick erupted thousands of people flooded the telephone lines of Expedia. Being on hold for way over an hour without any update of how much longer I'd be on hold, my phone died. My hotel attempted to call the airline directly to book us new tickets a day earlier and see what our options were. After nobody picked up, we decided to book a new flight and worry about the details when we got back to the states.

When I called Expedia (who is acting as our travel agent) I had two 1+ our long conversations with customer support located in the Phillipines. They had told me that the only thing they can do is try to contact the airlines directly. After a 25+ minute hold time I received the same response that they weren't able to get through. I have written Expedia multiple emails detailing my frustrations and situations with them. The automated response I received was nothing short of inhumane. I will not ever use this travel site again and encourage others to find alternate ways of booking travel because if something goes wrong you won't be able to talk to a human for over 2 weeks.

Exepdia.ca has the worst Customer Service skills ever. Their agents are supposed to be "trained" for all the information with their company. However, agents give out WRONG information to customers and company doesn't want to be responsible for it.

I called in to ask for information about my future credits on my account and asked for the expiry date. Then later I called in to book a trip, the agent told me I DON"T have any credits. I told them when I called early your agent told me there's credit doesn't expiries till 1 year. They told me the agent gave out the wrong information and too bad, there's not they can do. The company is not willing to help customer solve problem, they don't want to lose money or use their brains so they told me there's nothing they can do! They won't let me speak to their manager. This is horrible services!

I agree with every word said, I have been trying to talk to a human being about our flights to Bangkok for over a week, even sent emails (got no reply)

phone calls are more important then emails. emails can wait if it regarding a flight change you should call. If your house was on fire you would call the fire department you would mail a letter. Same goes with emails. a phone call always get the job done!

Yep expedia sucks .. . you saved yourself maybe $50 compared to using a travel agent, then you would have had a face to go back to, a company that has visible presence in real communities. You brought it on yourself though . . . online travel agencies . . . caveat emptor.

Ok Mike from toronto your turn. it wasn't expedia that changed your flight it was the air line that changed it and expedia just got notice that it changed and is the one to tell you. expedia is not able to change flights out of no where it is the air line that does that not expedia. so befor you go yelling at some one know what your talking about.

dear Amida Dana i saw your "story" and must say that you have not looked at all the facts you say you shouldn't have payed any extra to change your flight. ok so you booked the day befor now the reason why you didn't get any thing like that was because it has to be the same day then if you called expedia they would have done a same day void but it was not the same day. so to call American Airlines when you booked throught expedia the reason they charged you was because your flights were through expedia and they had to then take over rights to the ticket. and about the e-mail i don't remember seeing any where that it says e-mals will be answerd in 24 hours where the hell does it say that? any way all iun all the air line had full rights to charge you what they did sorry

I want to add my story : I had a problem with Expedia and no one ever ever responded. Not even when I wrote to the president:

Dara Khosrowshahi
President, Expedia Inc
3150 139 Ave SE #500
Bellevue, WA 98005 Nov 6, 2007

Dear Mr Khosrowshahi:
I would like to bring to your attention a problem I had doing business with Expedia.ca. I emailed the following message to customer service via expedia.ca site Sept 25/07, and never received a response.

I am very unhappy with the service I received from Expedia yesterday. I booked a flight Sept 23 eve and on Sept 24 am I called to change my ticket. I was put on hold for over 2 HOURS. When an agent finally took my call, she said she'd have to check about fines for changing the ticket. Then I was cut off. She didn't call me back, and I have yet to receive a response from the email I sent yesterday.

I called Expedia corp and they connected to me to an agent from expedia.com. She said she couldn't change my ticket because it was from Expedia.ca. I wasn't willing to be put on hold for another 2 hours and was desperate to get my flight re-booked so she told me to call American Airlines and make changes through them. They answered the phone quickly and re-wrote my ticket. However they charges me 53.00 $ to change the ticket, and a15$ booking fee. I don't think that is fair and I request compensation. Also want to make sure I am not being charged twice for my ticket.

There are several problems here. 1) Expedia promises to reply to email requests within 24 hours. 2) The agent should have called me back. 3) I made a change in less than 24 hours and should have been given a courtesy reprieve from fines. 4) It is unacceptable to be put on hold for over two hours.

This unfortunate series of events will influence my future buying decisions when it comes to booking flights online. I do hope you can find a way to resolve these problems.

Expedia.ca = Bait and switch.

These people are LIARS and SCAMMERS and SWINDLERS!

They changed my flight time from a 12:30PM arrival to a 9:50PM - what a joke and they won't switch it back. I will cancel at this point for any penalty.

I hate expedia! I will never use them again and I will be sure to tell everyone I know every chance I get about how crooked these rip off artists are!

I write this while I am on hold for hr #3.

Expedia.ca is unbelievable. They won't deal with problems via email (only to tell you there is a problem, but not what it is) only by phone. The problem is you can't get any one on the phone to help you. If you're "lucky" you'll get someone who'll put you through to the supposed person you need, but I have no idea how long you'd have to wait to speak to this person and if they will actually be able to help you. We waited on hold several times, the longest being 2 1/2 hours, before giving up. I've now contacted the airline directly hoping to find out what the problem is. Never again!

I had exactly the same bad experience with expedia, they have refused to publish my bad review of a hotel in Rome.They said they have the right to publish or not to publish my review. I feel discriminated as well. Not working with expedia never again.

Contact:

Contact: Kristin Schrader, Tel.: [protected] or
[protected]

Consumers can help identify noncompliant household goods movers by calling FMCSA's nationwide complaint hotline,
[protected] DOT-SAFT) or by visiting http://nccdb.fmcsa.dot.gov. Prior to selecting a household goods carrier, consumers should also visit FMCSA’s www.protectyourmove.gov for information on planning a successful move and to search movers and their complaint history.

For a list of companies cited during the strike force, see http://www.fmcsa.dot.gov/hhg-2008-05-results.

The strike force targeted states that received the most complaints in the National Household Goods Consumer Complaint database (http://nccdb.fmcsa.dot.gov).

Household Goods Complaint Disclaimer:

http://nccdb.fmcsa.dot.gov/hc_disclaimer.asp

Fines for violations of Federal Motor Carrier Safety Regulations are set by Federal statute. Examples of the violations discovered include: holding shippers' household goods hostage, operating without proper legal authority, failing to follow tariff requirements, failing to provide shipper information, and failing to keep proper records:

http://www.fmcsa.dot.gov/about/news/news-releases/2008/hhg-strike-force-results-08-05.htm

I had to deal with this very issue during May 2008. We paid in full for a move, the 'brokered' mover showed up in a Penske truck. Friends stayed in our home during this ordeal.

The driver showed up with a man who claimed to be a hitch hiker, and was intoxicated.

When the driver arrived at our new home, he had another worker with him, who told us he was from Mexico and was given $150.00 to help the driver unload the Penske truck.

Needless to day, our items did not arrive in the *an*lines truck that we were told was going to be picking up and delivering our household items.

File a complaint, when the fines hit these brokers and moving companies in their pockets, maybe, just maybe they'll get the picture.

Expediant Van Lines is AWFUL - STAY FAR AWAY!

These people are jerks. Basically they tell you everything you want to hear over the phone, then when they show up it's a completely different story.

First of all, Anthony Joseph is a sales rep, but told me he was the owner of the company to assure me that I should book with them. HE also told me they do not hire sub-contractors, although a contractor delivered my items, that my items would NEVER switch hands, and that the same person picking my items up would be the one delivering them. None of the above was true. The problem is that these were only phone calls and I do not have any of it in writing, however, I do have a witness since I spoke with him on speaker phone.

The day the movers arrive the estimate that Anthony provided jumped from $1100 to an OUTRAGEOUS $2100! The movers even tried to charge me for wrapping my furniture, which says a free service on the website. When I told him I didn't want his service for $2100 the price dropped to $1750. I still wasn't comfortable, but at that point, I needed my things to arrive and it was too late to book someone else. Then they have the nerve to tell you they need another $120 in gratuity to ensure the "safe handling of your items." They basically bully you into giving them more cash and make you feel as though if you don't they will intentionally damage your items. I also had a similar experience in the girl above in that Albert Taylor was asking me what size I wore and told me he bought some nice things at Frederick's of Hollywood that were my size and would look good. I am waiting for my things to arrive before contacting an attorney about what I can do about being sexually harassed by an employee of this company.

The timing explained above is also correct. Anthony guaranteed my items would be delivered the following Thursday after they were picked up. They are over one week late and I need to take an unpaid day off from my new job and had to go buy all new clothes to wear to work since my things weren't there. I also arranged for friends to be here to help me unpack. Now they have wasted a trip.

I am sure that if we all get together we can do something about this company. The only thing they excel at is not putting things in writing so that it makes it hard to take action against them. If customers could all get together then I am sure we could find resolution. I am currently working on information such as what percentage more over the estimate a company can actually charge, since mine was 50% higher than the estimate, as well as what I can do about their website claiming to have been in business over 10 years, when they recently formed this company less than one year ago, after being black listed under their other name and having to change, as well as what I can do about being sexually harassed by their employees. If anyone would like to join me please contact me. In the meantime STAY FAR AWAY FROM EXPEDIENT VAN LINES.

It would be nice to hear that people can have a bad experience and not be abused by people who are just bored and want to swear at people. Like any corporation Expedia is very strategic and know very well that they are ripping people off daily. I booked a trip and the expedia person took it upon themselves to book the wrong dates and I have called every few days for over a month and they still take no responsability for the mistake on there part. then they charged us twice on our credit card for the same trip and still take no responsability. We continue to not hear back from them and they shift the owness on to the next supervisor which then you half to explain again. I have no way of knowing how to deal with this as they keep not responding. Customer service is hearing and making the appropriate decisions based on that information, but they will have no part in this. Good luck to the next poor sole that is stolen from. Theft of money and false information you would think is a crime.

Ever heard of "overbooking" by hotels? It happens too... they sometimes have deals going with other hotels in their own group. I overbook here so I can send customers your way... Never mind, they send us a confirmation number...
That way they can again play the game and we cannot then ask for a refund on your behalf because "they supplied you with a room after all".

Airlines and hotels do it all the time...
there is nothing Expedia can do about it... we book, you pay, you have the confirmation number and the hotel oversells... just like airlines do.

hey guys you all ###ing suck monkey dick ok you dono the process it takes to do the ### they do so why don't you all site in your own stupid ### from your mouth and stick your fingures up each others ###'s k. oh and expedia is the best because you slap nut ###s say its not hahaha you all smell like dry donky ### hahaha oh and umm sorry for your bad times with expedia i am sorry it wasn't werse hahaha your heads are empty arn't they cuz there is no intelagent talk on here thats why i am here to bash you dumb ###s who wine about life all day and have nothing better to do but feel sorry for your selves and feel the world or in this case expedia owes you something ... like ### they do you owe your self a good kick in the ### for being retarted

I work for expedia and you're passing the blame to the wrong people. If you're room had confirmation codes, then it was booked. Expedia does not just pull these codes from their ###, the reservation is sent to the hotel and the hotel then sends us THOSE codes.

If you don't want to use expedia, that is definatly your choice, but at least know before you go passing blame.

FYI: In view of all the complaints against Expedia, when planning your next trip , know that Expedia also owns hotels.com, Hotwire, TripAdvisor and Classic Vacations

It seem that EXPEDIA is bad everywhere. This is a list of recent complaints about EXPEDIA (including my case that proves EXPEDIA is a scammer). http://www.expedianews.com.

I will never use this company again because you cannot get a hold of anybody in customer service and all I wanted was request information so I can print my bill. All the bogus 800 numbers they give you will not connect to a live person whatsoever. On top of that they gave me a rate that was $30 higher per night than what the hotel I stayed at would’ve offered me if I had to call them directly. Expedia is a company rip off don’t use it

Expedia screwed me again. I prepayed and then they won't refund the whole reservation. So don't use them for travel plans. Buyer beware. Expedia sucks.

I will never book with Expedia again. I bought tickets with travel insurance. Latter stated clearly 100% refundable through Travel Guard. When I had to cancel I found out that the “small print” limited cancellation to medical emergencies. Lesson learned.

I booked a reservation using Expedia for a hotel room at the Holiday Inn Express in Pocomoke City. I was told I would receive an email confirmation with the hotel information. I never received an email from Expedia. When we arrived to the hotel, we found that Expedia had gotten our arrival date incorrect and we had already been charged $189 for two rooms. We had to pay again for the correct dates. When I contacted Expedia about their mistake, they would only give a refund of $33. Please don't use Expedia - call the Hotel directly if at all possible. This has been the worse experience ever. I will never use an outside company again to book any type of reservations.

Expedia sent me a notice that my flight had changed, which was fine. However, I have been receiving copies of this message for the past 5 hours every 6 minutes! I have called twice, and written their support staff several times and so far nothing has been done and all I am getting is the run around. My e-mail is getting flooded with this repeated message and they have not yet fixed it. I will never use them again. So yes, I am a very pissed off consumer. This seems like it would be an easy problem to fix yet no one has.

I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in Beijing on Dec. 13th at 8:26 a.m. My daughter has yet to receive her ticket. She actually called and went to the post office where they told her NO SUCH CLAIM/TICKET NUMBER EXISTED AND THAT NOTHING WAS EVER SENT OR RECEIVED. I have contacted the USPS and after 5 1/2 hours of being jerked around, have filed for a international investigation. I was told it would take 60 days before I would hear anything. I called EXPEDIA and asked if they could confirm the ticket for Air China/American airlines and convert it to an E-TICKET. They refused. The only person who can use that ticket is my daughter, with her passport, her visa, her identification. Air china has confirmed that there is a s eat, her name, etc. EXPEDIA tells me to file for a lost ticket application with air china. AIR CHINA says I must pay for a second ticket, which is really the first ticket, and then WHO? is going to reimburse me? I am so fed up with the run around. EXPEDIA says NOT I; Air china says NOT I... and the USPS? who knows. I need help immediately. I must do something to get my daughter home. Any help or suggestions?

Be aware that expedia.com does not truthfully tell you everything about this certain booking at this Hotel. WE spent most of the night trying to straight this out with expedia.com only to be hung up on, and told their was nothing they could do. They did after everything was said and done gave us a 25 dollar voucher when we use expedia.com again. Like that will happen. Everything they told me was a embellished except for the location. I had to pay extra for everything. So really, I could of stayed at a 4 star hotel on my own booking, not using them. Don't trust them. Don't know how they swing this, but they tell you exactly what you want to hear and make you think they are doing you a favor. I just stayed at the worst Hotel/motel what ever in my entire experience dealing with accomadations, and I am a professional traverler. But this was an emergency and had to get to a loved one that was very ill. Expedia.com and the hotel seems to be together on the ongoings of overchargin for this one night stay, Expedia.com you should be ashamed. Working people look for help from sites like yours, and to treat anyone like the stay we had in terrible to say the least. People look elsewhere before thinging about this one.

I purchased a ticket yesterday for my husband to come home from seeing family outta state. After getting my confirmation code that the transaction was approved they gave me his itinerary #. This morning he went to the airport to check in and was told that Expedia.com had canceled the trip. After calling expedia and holding several times including over a half hour for a supervisor I was told if I have a complaint then go to the website and email my complaint. They could no longer help unless I want to buy another ticket. WHY WOULD I DO THAT WHEN THEY CHARGED ME FOR ONE ALREADY! Now I am outta the money and he is still outta state.

Going to NM in July. Booked plane and car t hrough Priceline Apr 28 and hotels through EX. Four nights at three DIFFERENT hotels. Got confirms and because i had neer had trouble and because we weren't traveling til Ju, i didn't open them immediately. Few days later when i was to print them, I opened them and I had been booked for eleven nights at one hotel, six nights at another and one night (wrong date) at another----ALLl int he wrong month and overlapping.. La quinta and Ex DID refund the six night reserve, but Best West in Taos and Expedia are refusing to refund the 1200.00 I have been billed for the eleven nights . BW says it's up to Ex and Ex says if BW won't budge they won't. There WAS a computer malfunction because the Priceline reserves made at the same time went through just fine, and having done this a lot, I DO know how to make reserves..

We made reservations for a hotel that was supposed to have 2 queen sized beds. We paid $166 expecting that we would have two beds. When we got to the hotel they said our room only had one queen bed. Expedia's code that they used was for a one queen room. After we got back from our trip I called and complained to Expedia. They tried getting out of it by saying that it was some issue with the room description. That isn't my problem, I shouldn't have to pay for someone else's mistake. Expedia finally agreed to put a $25 credit on our account. I believe we should have got money off of our room and then some for this inconvenience.

We made our travel arrangements through Expedia.com. They booked us on a flight from Los Angeles, CA to Portland, OR with a connection through Sacramento, CA on 8/6/07. I was contacted by Expedia a week before our flight stating that there was a schedule change from Delta and that I needed to contact them ASAP. I did and they said that I needed to change my return flight. I agreed to change it, but when the agent told me that we would have to pay additional fees, I asked her why I had to pay when we were being re-booked by the agency. She put me on hold and when she came back on the phone, she told me that she spoke with a Delta airline agent and that our original flight was just fine. We had a connection time of 28 minutes, which I later found out was an illegal connection time. We arrived to Sacramento, CA on time, but because we had to change terminals and did not have enough connection time, we missed our connecting flight. The Delta agent told us that there was documentation showing that they contacted Expedia regarding the illegal connection time. Also she told me that when there is a terminal change, the connection time needs to be at least an hour. I spoke with an Expedia agent right away. They apologized for their error. The agent told me, after much discussion, that they would compensate us for the last leg of the flight, $110. Although I didn't feel that was adequate compensation for them intentionally deceiving us and making a reservation with an illegal connection time, we took what we could get at that moment. We were already going to miss our plans and I didn't want to "discuss" it any longer with the agent. A month later, after not seeing the refund on our credit card account, I called expedia again only to be told that there would be no refund. The agent said there was no documentation of the refund and that since we were able to be re-booked onto another flight back to Portland, they would not be able to compensate us as they had already paid Delta for the flight. I believe it is highly unethical for a travel agent to use deceptive practices to obtain business from clients who are unaware of airline regulations. Expedia made an illegal reservation, we paid the price and they refused to compensate us for our inconvenience. This is my complaint.

I definitely agree, expedia is insane. It generated so much stress and such unnecessary chaos when something simple could have been done. Everyone that i've spoken to through expedia has no idea how to do their job... Its ridiculous. I been trying to speak to supervisors and they keep hanging up on me. I need to do something about what i have gone through. Please someone get back to me. Thx

Made a change to my e-mail address

Yep, I agree... been there done that with Expedia. Their Customer Service SUCK! I've spent tons of money on telephone calls from outside the states trying to resolve a simple issue with flight schedule changes. They outsource their operators from god only knows what country. Half can't speak English or even understand it and will tell you everything is confirmed when it's not. Expedia needs to get it's act together, until then I will never use them again!