Complaint Rating:

I encourage you to NEVER AGAIN use Expedia.com

I recently booked travel for a freelancer of mine and had to change his flight. When I booked the information Expedia.com did not recognize my account log-in information, and I was in a hurry and the system gave me the option to book it without being logged in, so I did. I booked it in his name, but gave my email address, phone number, American Express card and billing information for the ticket. The itenerary was sent to me. I had the correct booking information on the receipt. But, just now when I called to change his return flight they would not let me do it. They said that they had to speak to the ticket holder - for security reasons. And, since it was not booked via an Expedia.com account they would not allow me to change it. They tried to contact the freelancer, but his phone was busy. So now he has to call back in to give them permission to change it. But the kicker is that he is allowed to re-book himself using MY credit card. Apparently there is no security concerns around potentially stealing a credit card! The worst part is that when it was booked the system asked if it was for business or personal travel. At that point it should have allowed me to enter alternate contacts, if security is such a primary concern, right?

Anyway, with all of the other travel booking services out there, I implore you to please use Travelocity, Orbitz or Kayak. Why put up with this B.S. customer service if you don't have to? I know that I won't any more.