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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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A
12:01 pm EST

Expedia ticket home in the usa

What is going on! I have used expedia for 20 yrs. I told my son a Marine
in SC, to book a ticket through you, he was charged over $1000.oo, and when he changed the dates, cause his leave changed, they charged him $800.00 MORE! Are you guys nuts? This is a young soldier trying to get home for Thanksgivine, can't you give him a break!? I am going to take this story to the news station, this is just horrible!
Mrs. Sosa
[protected]@cox.net
[protected]

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10:30 pm EST

Expedia customer service

I placed a order for a flight that was listed at $965. When I submitted the order, however, I was charged $4, 944 -- a full $3, 979 overcharge! When I called to report the problem, I was placed on hold for over an hour after being told that the overcharge was due to an issue on their website. After waiting for an hour, I hung up and called back, and asked to speak with a supervisor. Another hour on hold later (2+ hours total at this point), I spoke with a woman who told me the only possible resolution was to cancel the original reservation (which would leave a hold on my credit card for several days and cause me to also contact the airline to request refunds of the seat upgrades I'd already paid for directly), and re-book at whatever the current pricing is. All I wanted was a refund of the $3, 979 overcharge. They were unwilling to give me this refund, and were extremely rude in the process. I asked them what they thought of my customer service experience -- they said "probably not great" and yet they were completely unwilling to help me. I will never do business with Expedia again.

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10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia rent a car cheet

On 13 Oct. 2016 I booked at Alamo midsize SUV through Expedia.com in
Denver (DIA) for 16-23 Oct.2016.
I paid to Expedia $238.26 plus Car Rental Insurance $80. Alamo charged me with $431.03. This sum also included taxes and fees. The whole sum I paid is $749.29 or $107.04 per day. Compare it to the rate for this type of car in Alamo $34.99.
What for I paid $318.26 to Expedia?

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11:38 am EDT

Expedia fraudulent review sent from my google account w/o authorization

The following is a reply I received from Expedia:

Dear James,

Thank you for contacting Expedia about deleting the submitted review for your reservation at Super 8 Chico Ca.

We apologize for the inconvenience; however, once a review is approved and posted, we are unable to delete or revise it. A posted review will generally be automatically removed from the site one year after the posting date.

Thank you for choosing Expedia.

Quentin
Expedia Customer Service Team

-----Original Message-----
From: [protected]@gmail.com
Sent: Oct 15, 2016 1:25:36 PM
To: [protected]@customercare.expedia.com
Additional Recipients:
Subject: Hotels:Reviews & Ratings

Name: James R. Calkins
Itinerary Number: [protected]
Message: Please immediately delete the review that was sent concerning Super 8 in Chico, CA. The information was incorrect and written by another party.

The problem is the "review" in question came to my account, clicked itself through like a robot, and sent itself off to wherever it went. The review then showed itself on the Dashboard of the Super 8 where I am staying. I didn't send the review; I have no "sent" record of the review; and now Expedia says they can't delete the review which only shows on the Dashboard of Super 8.

There is something odd about all of this because I have not "posted" a review of the hotel that can be seen by the public. It seems from the response sent to me that Expedia thinks I reviewed the hotel and posted the review. That is not the case.

The "review" is entirely separate, apparently, from any public comments or user/customer intervention. It's almost as though Expedia sent an automated email that then filled itself out and returned it from my account without any input by me. I noticed when I opened it, there were "smiley" and "frown" faces, and the email kept flipping to another "page" and then closed itself out. It didn't leave any record behind on my account.

Will you please contact Expedia and have them remove the unauthorized review from the "Dashboard" of the Super 8; when I am ready to review the hotel, I will log in to my Expedia account and do so willingly and consciously.

There's another fraudulent behaviour about the pricing that I will have to take up with Mastercard and Expedia. What they are doing in that case [which I know you can't help] is showing a booking date and a low price but not including all of the nights in the final payment. So it appears one is fully booked until arrival at the hotel; then, one realizes the "great" price was a "scam."

I shall notify users of the two, what I consider "scams" going on. Because of the numerous hotels in this area, there is a possibility that Expedia is attempting to discredit one or two hotels in favor one another one that may be paying more. Just a hunch.

Thanks!

James R. Calkins

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1:43 pm EDT

Expedia flight

We are absolutely disgusted with how Expedia booked our flights. Each flight was on a separate reservation and so each airline couldn't check us in to the next flight. In fact, they could not even find our booking. This meant we could not check in online, we could not pick our seats and we did not know if we would even get onto the plane as during check in there were issues with the reservation for each leg (three flights in total from Alberta to the Czech Republic - 20 hour total trip time). Our luggage could not be checked in all the way and we were expected to leave security, grab our bags, check them in and go to the gate back through security at every airport. Have you ever been to Amsterdam? You are lucky to get to your flight within the hour layover, let alone go through security, grab bags, check them in etc. We are never booking through Expedia ever again. Thank you for making our first trip with our 9 month old more stressful than it already had to be. Absolutely disgusted. And now we will have the same issues going back.

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1:44 am EDT

Expedia wrong information expedia gave which cost me alot

My story is that I booked a car using Expedia to go for a road trip in Europe the cost was about $800 without insurance. after checking other companies deals I found a good deal through one of the car company website, and that was about $1400 with full insurance with Excess of $ 0 in case of any damage to the car and I do not have to pay anymore than $1400. at that time I had two deals so I called Expedia Customer service to ask about the total price with full insurance Excess of $ 0 in case of any damage to the car to make up my mind and take a decision which deal I should take. then, they asked me to wait until they contact the agency and confirm the full price including the insurance, after they contact the agency they informed me that the total cost will be about $1300 (they gave me the exact amount). Then I asked again to confirm if that the price including full insurance where I have to pay nothing in case of any accident and they confirmed and gave me the total amount I have to pay. I made a decision to go with Expedia because its about $150 cheaper than going directly to the agency.

At the day of the booking I arrived to the agency and I found out that the price if the car with full insurance was way more than Expedia confirmed it was $2200. I was shocked all my trip plans depend on it. I went and I asked other agencies and they all were fully booked and I had to take the car that I booked with Expedia and that was about $900 more than promised by Expedia.

I sent an email to Expedia to complain about what happened and they asked nicely to contact the phone number in US of "Customer Care". So, I called when I arrived back home but they did not help at all they started by saying we can not help you with your issue (They did not even investigate). I asked them to file a complaint and after more than 35 min they told me that they cant file complaint but they will try to investigate my issue with the supervisor and they promised to get back to me in 2 to 3 hours.

After a bit more than 2 hours I received the call and they started by saying "we tried to call the car rental agent but they did not answer our calls, so I am sorry sir we cant help you with your issue"when I insisted on filing a complaint they made up excuses and said "we cant do it by phone please email to file a complaint". I informed them and told them "I already sent an email and they reply by asking me to call and here I am calling and speaking to you". after 30 min trying to file a complaint and so they investigate, they were saying no sorry we will not file a complaint.

I lost hope and I asked them to email me saying that I have to email to file a complaint, also I asked them to email me the email address that I have to send my complaint to.

I email my complaint, but the reply was "We apologize for the experience encountered and in order of us to be able to assist you, we will appreciate if you can call us at *********".

I am not satisfied at all I have been miss informed by Expedia employee which cost me more than my budget and no one want to file my complaint and no one tried to help.

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2:41 pm EDT

Expedia trip

I booked 2 separate itineraries going to Grand Cayman in two different hotels. I received an email stating one of the hotels will be closing the pool during our stay. I tried to transfer the one party to the other hotel. Expedia said they could do that but the charge was more than what I could log into their website and rebook which made no logical sense. After 3 hours and 3 customer service reps they finally said I was to be refunded the entire amount so I could rebook. Now they are telling me they will not refund the airline costs and they airline will be charging me $200 to cancel. This is not what I was told from the service rep. I'm furious and will not be using expedia any longer. I have spent thousands of dollars with this company and would gladly pay more to use a professional, non-fraudulent company in the future. Any one wanting to file a class action suit let me know.

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11:05 am EDT

Expedia reservations

On 4 Aug 2016, I made a reservation for a hotel but inadvertently forgot to provide the date. Expedia the put a date in the form instead of informing me the field was not entered.` I called, but this was an non-refundable price, so I was stuck with making another reservation.
The form on the reservation site should not prefill but should inform you that you forgot the dates. A $63 room has cost me $126. My fault for not checking the date, but is a poorly designed form.

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9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia refund delay for unauthorised card usage

An extraordinary travel agent, I am surprised that by any standard it's allowed to operate within the law! I am sorry to say that, but it seems that this is either a spooky travel agent or a scammer? How come they are allowed to take your holiday money through your card but without telling you? Suddenly your bank or credit card company will tell you about unauthorised funds taken out...then they keep your money for weeks, which I see this nothing but an extortion. When you would want to contact their customer service about refund they simply doesn't care, you would receive an automated email. Their website operates in a fashion just to grab your money. Like scammer, it keeps asking you to PAY NOW continuously...and each time your card is debited, then your bank will alert you. If you pay by phone they take all your card detail to process your card, then suddenly you will be told that sorry your card is not going through. But in fact your card has been debited...and strangely you will not receive an email about the transactions or confirmation about your travel plan, so you have been done ... ebookers must refund their customers immediately and operate professionally. Like any other retailers, when you pay by cards, if it doesn't go through, they do usually cancel the transaction or refund the card immediately...

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9:29 am EDT

Expedia expedia airline ticket purchase

I purchased 9 tickets back on 4/25 through Expedia for Dynamic Airways round trip flights (403 and 404) from JFK to Cancun from 8/14 thru 8/21. When I originally tried to reserve seats, I was advise to wait until about a month before the flight to contact the airline for the seat reservations.
On July 7th I called Dynamic Airways and after a few minutes of confusion the customer support person realized that the flights had been cancelled. Not only these flights, but all their flights to and from Cancun, from the end of July thru the end of October! When I asked why weren't we notified and what were our options, all they stated there was nothing they can do and I would need to contact Expedia for any further assistance.
Unfortunately Expedia's customer service was no help at all, They stated they were not aware of the cancellations. From that point on each person I spoke to, stated the same rhetoric "we are not responsible for the airlines cancellations, and all we can do is assist with getting a refund". And I would ask to speak to the next level of management, but each of them repeated the same thing
I stated, what I really needed was help with purchasing 9 airline tickets, as I had already booked the resort rooms and could they assist, as our vacation was just a month away and the cost of tickets were almost doubled since April.
Each representative stated it was not Expedia's doing or concern, and their only part they have in the process, is sending their customer requests to the airline and that's all. When I advised I had copies of my booking, which have their logo on it accepting my payment and their confirmation itinerary stating "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation. " (see attached picture), all they did was repeat rhetoric that they weren't at fault and had no onus. I asked Expedia manager for help with the purchase and he said that he could not help find 9 airline tickets, as he could only search with the same restriction as me. If it wasn't so sad, it would be" almost funny...Expedia cannot help purchasing airline tickets!?
Last time couple of times I spoke to Expedia, I ask if I could speak to someone at the executive management, they said it would take up to 72 hours to get a call back, that was 2 weeks ago!
Neither Expedia or Dynamic Airways have responded to any of my email.

I think it's time to go back to the neighborhood travel agent, who knew their customers and worked hard for them to enjoy their vacation, as they depended on their returned as a repeat customer.
These monolithic companies could care less about their customers, after your purchase you are at their mercy of the old bait and switch game.
This is definitely a case of a penny wise, dollar foolish. I guess you get what you paid for, or with Expedia you don't get it.
The airlines should stop letting these monsters take advantage of their customers. In this day an age every company has their on website and they should used them to offer the same deals without these middle man. They do not provide any service for anyone but themselves.

Rob L. Oakland Gardens NY

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5:59 pm EDT

Expedia hotel booking

I made a hotel booking through expedia.Ca. Received my confirmation email which showed the check out time for this hotel but no check in time. So i called expedia reservation desk and was told " you can check in anytime...This hotel has 24 hour check in". Well when i went to check in i found out this was not the case. The hotel wanted me to pay for 2 nights instead of one i had paid for because i checked in early. When i called expedia.Ca from the hotel, i was again told the same thing "yes i could check in anytime...Its 24 hour check in". When i asked to be refund as i had now paid for 2 nights of travel and not one. Expedia denied all responsibility for giving me the wrong information re the check in time. They are of course refusing to refund my money. My first and last experience with expedia. I have used hotwire.com and booking.com before and they have come through with a refund when things have gone wrong.

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1:37 pm EDT

Expedia customer service

I had a horrible experience with expedia. I made reservations for a hotel, accidentally had a typo for my email address .ner instead of .net and therefore received no confirmation of my reservation. When I called they said I did not have a reservation although my card had been charged. They said the room must have become unavailable after the card was charged. I assumed they would take care of the mistake on their end. I made a new reservation at a different hotel(did not use expedia) and I am now being charged for the reservation that in fact had been made and apparently I was a no show. The customer service was terrible. I spoke to 3 people when I noticed the charge was still on my card. After over 1.5 hours on the phone the final supervisor said I should have known the reservation was made although I couldn't find it on my expedia page, nor could the initial customer service person who kept insisting I had no reservations. Why was I charged $452 for a place I didn't stay at. WILL NEVER USE THEM AGAIN...

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Wine Is Good
Wine Is Good
, US
Jun 19, 2016 5:26 pm EDT

Unfortunately, when YOU make a mistake, it is not always easy to fix it, and you have to accept the consequences. It is not Expedia's fault you made a typo. They even give you a page to verify all information before can even pay. I don't know what else they can do to make people pay attention.

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R
12:31 am EDT

Expedia highly unprofessional!

These people from eBookers are totally ridiculous and they can't even understand a simple thing! I booked a flight but needed to change the date and I was even ready to pay some extra money for the service. So I contacted eBookers and spoke to one of their reps which could not understand what I was trying to say. I told him a million time that I just want to change the date, but he gave me nothing but headache.
After almost an hour on the phone they finally did what I asked them to do.
Do not use eBookers, they are highly unprofessional!

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V
verona pillay
, ZA
Oct 09, 2017 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have booked flights for my Daughter who is from South Africa and currently studying in USA, her return flight was for November 2017, due to her academic obligations i need to change the date for her return flight. firstly EBOOKERS wants to charge me 135 pounds for the changes which they advertise as 10 pounds for any changes, then they want to charge me 964 euro's for a new flight with no refund on my previously booked flight.
i have tried for over an hour to get the so called CUSTOMER SERVICE to explain to me why the fees are so high and why am i not being charged only a difference in price, this person is not able to give me any explanation, i was advised to cancel her return flight and i will get a refund on part of the taxes and airport fees but no refund on the cost of the flight. Why is companies like these still allowed to exist. they are charging you a fee and then still stealing money from you for a service that you have paid for, we are not tourist we are normal working class people that work very hard for our money.
how can a company refuse to help its Customers that are paying the salary, is all the extra stolen money going for a staff bonus hence the reason for no explanation, the CUSTOMER SERVICE was not even able to give me a breakdown of my flight cost for the ticket i paid for already. i am a South African and for me to lose like 490 pounds is no joke. how can i now tell my Daughter she will not be able to return home for Christmas cause EBOOKERS is stealing the money i paid for a return flight.

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3:19 pm EDT
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Expedia cancelled trip due to illness and they won't refund my money

I have turned this company into the BBB and did not receive a response. I had a vacation planned for Arizona and purchased the traveler's insurance. I asked for a refund from Expedia and they will not refund my money. The airlines did, the car rental did but Expdia stated that they can not issue refunds even with traveler's insurance. I contacted the hotel that I was suppose to stay at the Holiday Inn in Phoenix and they claimed they had no record from Expedia. I am contemplating calling my lawyer. Both the Holiday Inns and Expedia are ripoffs...

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Wine Is Good
Wine Is Good
, US
Jun 19, 2016 5:28 pm EDT

The insurance pays, not Expedia. So the insurance paid for the airline and the car, but not the hotel. You need to be contacting the insurance company to see why they refused to pay the hotel. That is what insurance is for. Expedia is out of it.

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5:22 am EDT
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Expedia no refund

Dear Customer Support, Customer Services,

Booking Reference: S#4335931,

Account Reference: M-[protected]

I am experiencing the following issue: I have booked numerous trips with Expedia but as of late, I have had nothing but complications, messages ignored regarding refunds and overall extremely poor experiences.
The first problem happened when they double booked my hotel room and then cancel the booking before rebooking the room again. As you can imagine this caused major confusion at the hotel and prolonged my check-in and check-out immensely as well as being charged again on my credit card which I then had to get refunded. Not something you want to have to do on business with very little sleep and a tight schedule.

The worst experience I have had with Expedia to date has been when I booked a room at a hotel which was not what I expected (it was a caravan on the roof of a hotel and the advert stated penthouse). When I approached the hotel desk and they said they would refund me but that Expedia would have to request the refund from them. I was on the phone to Expedia for about 30 mins until I was told to contact the hotel to request the refund. After contacting the hotel I was requested to call Expedia again. After calling Expedia for the second time the representative informed me that he would speak to the hotel manager. After waiting about 20 minutes, the call got transferred to the manger from the hotel who I had just spoken too and the manager told me that the representative had informed him that he would tell me nothing could be done. So the hotel was happy to refund me but Expedia was not. When the manager dropped the call I was cut-off completely and did not get reconnected to the representative. I then called for a third time very frustrated to explain again what had happened. This took another 20 minutes. I was given a reference number and I was told that I would be contacted in a few days after it was resolved. I received no contact until I sent multiple requests almost a month later. Eventually I received a reply stating that according to my reference number, the issue had been resolved. Nothing had been done and I had not been refunded. I then threatened to contact the Ombudsman which I do intend to do and I was sent another email saying my matter was escalated and I would receive a reply in 72 hours. That was a week ago. I sent another message last night asking for the response and I am now being ignored completely.
I do not deserve to pay fro a room in which I did not stay after I had been informed by the hotel manager that I would receive a refund. Further to that, I would have not booked another hotel for that night (which my records will show I did) if I had realised I would not be refunded. I specifically asked the hotel if I would be refunded and I was told that I would.

To action this I would like you to Give me the refund in which I was told by the hotel manager that I would receive and reply to my messages which have been ignored.

I have already left a complaint on the Resolver website and Expedia UK asked me to contact the US Expedia (extremely poor collaboration attempt for a company the size of Expedia).

I look forward to a response within 7 days of this correspondence.

Yours faithfully

Nicholas Esterhuizen
Service Reference: M-[protected]
Account No: S#4335931

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drippedindevan
, US
May 17, 2016 10:17 am EDT

I've had the same issues; I've booked a number of trips through Expedia and it seems like recently they have given up on customer Service I have had the worst experience recently, I've had to personally call them 20 times since the 5th of may to fix my Flight arrangements and have been placed on hold for wait times up to 80mins just to be told that the airlines were closed at the time.. They provided me with no other options ; or gave me any reassurances that it would be handled by them.. I Have lost all faith in Expedia to handle any customer service issues, or maybe I don't have a clear understanding on what exactly they do over at Expedia.. I live here in Seattle, Wa and I'm all for creating jobs but why when I call in to a local company can I never speak with someone from my area that understands me and I understand them.. I feel like I'm talking to Robots when I call in to handle my problems and the robots don't have compassion for the time spent trying to fix the issues with my itinerary.. So I feel I have done everything other than go to the headquarters and take my own customer service calls..

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2:07 pm EDT

Expedia flight hotel deal

I bought a last minute deal with expedia from miami to punta cana all inclusive, as i am trveljng to american and carabbien by my self i rather do the all inclusive deals . So i book the holidayd cost me 1100 dollars for 4 days, after 3 hours i got a cancelation email sayn that expedia had to cancel my trip . Toke the money out of my account, left me in miami with no place to sleep or stay, and without the money on my card to purchase another ticket or deal samewhere else, there is no explanation on why they cancel the trip, this upen the 14 of april, i havent got my refound yet today is the 26 of april ! Called several times evry day for 4 or 5 times at day put me on hold for an hour evrytime and evrytime i had to explain the situacion over and over again. When to hospital as i faint from stress . Still waiting for my money back and maybe and apology .

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3:14 am EDT

Expedia my booking of hotel for 4/15/2016 - it # [protected]

I booked a room which was at a total of $164.00. I had booked with with a coupon for 50% off. When I booked the website did not take the 50% off - then I called the rep, she passed me on to a Manager, he was nice and polite. What he did was, he just credited me $50.00 instead of giving me a 50% discount. I realized it now when I looked at my credit card bill.

Please look into this and will appreciate if a credit for the correct amount is issued in my favor.

I have booked with expedia many a times. never had this problem before.

Thanks.

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6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Expedia pending refund for 5 months. flight accidently canceled in system (they claim tech error)

I am still waiting for my flight refund from October, 2015. I've been talking to 5~10 different people in the past months but nothing is being done and getting different versions from different agents. They admitted to a "technical error" that showed i canceled my flight (which i didnt) and promised a refund within 72 hours last Oct.

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Nancy Ugrin Bond
, US
Apr 16, 2016 4:49 pm EDT

OMG I had this happen last week. They actually sent me an email saying they couldn't honor the lower price, and when I booked again at a higher price, they confirmed both, and took me for both.

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6:18 pm EST

Expedia customer service

booked a flight to calgary on Air Canada on outbound with United on return. A few weeks after the booking, expedia notifies us that Air Canada changed the flight itinerary and we had an option to accept or find other flight options. We unfortunately opted for one very unfavorable option but expedia neglected to say there is a third option - don't commit and hold the pause stop so that you can cancel later (without the 200 change fee). They try to pressure you into accepting so I can believe they can hold onto your money and whatever % fee they earn Turns out our return flight 2 weeks later, was changed by United and we were put in again very unfavorable choices to accept... we did not like them so we said no thanks - they let us cancel that return flight but would not help us
recoup our Air Canada flight without the 200 change fees. Seems they are not advocating for me the customer but are fronting the airlines ridiculous charge fees 200 bucks. Why use expedia? I couldn't even call the airlines directly to discuss because I had booked through Expedia. Expedia said they tried to call and were on hold for 2-3 hours twice with no inroads. Will never book through expedia again - they are not out for protecting the consumers. If anything, they protect the airlines. What is the purpose of Expedia when these changes occur triggered by airline - should be giving customers the right information and options?

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4:28 am EST

Expedia expedia steals your money!

I booked two tickets through Expedia. They took my money and later I received a message from them stating that there was some kind of error so I need to book the tickets again. I called customer service and was put on hold for about an hour! So I called back later, but unfortunately the office was closed. I called back the next morning and asked for a refund. I did not want to book anything through Expedia. Their rep rudely told that I have only two options. First, I can book the tickets again. The second, If I don't need the tickets I can forget about booking, but they'll keep the money! What? I think the worst part of this experience was paying them to give me nothing and the horrible attitude from their rep! Never again!

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FATMAN WALKING
, TO
Oct 06, 2017 1:50 pm EDT

Bad company..I called them and told them I could not go to the hotel due to a hurricane in the hotels area..They still charged my card...A bunch of crooks..

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Nancy Ugrin Bond
, US
Apr 16, 2016 4:50 pm EDT

Yes, they took me for over $4000 yesterday. A horrible company.

Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.