Complaint Rating:

Company information:
Expedia.ca
Toronto, Ontario
Canada
www.expedia.ca

I booked ground transportation with Expedia.ca from the airport in Budapest to my hotel last spring. They took payment for it from my credit card. When I arrived in Budapest on schedule and on time (on a flight also booked through Expedia.ca) the ground transportation was not available. After a lengthy wait I took a taxi to my hotel. When I reported this to Expedia.ca their reply was that their contractor in Budapest claimed that I did not show up... something that is not correct and is provable by the flight record... and they refused to refund the money for the service that was not delivered. I have reported this to the Better Business Bureau.

This is the second difficulty I have had with Expedia.ca on European flights... the last one cost me $600 related to a cancellation fee with a hotel in Madrid two years ago... and I will never use them again. They make no effort to assist the customer even if, in my case, he has spent many thousands of dollars with them over many years.