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Expedia.ca Complaints & Reviews - Extremely poor customer service!

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Expedia.ca

Posted: 2007-09-26 by Anthony Lim

[send email]

Extremely poor customer service!

Complaint Rating:

The website for Expedia.ca is misleading. Infant being charged a fare for flying even though it was obvious infant under 2 fly for free. Good luck calling their customer service as they will put you on hold for at least an hour to 2 each time. I called them five times and every time they will promise to find a resolution and get me back you back in 2 days. So far, I have not heard from a single soul!

Good luck purchasing tickets online! It is better off to buy it from a real person. No more Expedia.ca for me.

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Date | Rating

16th of Jan, 2008 by Kenneth Toong [send email]

0 Votes

I tried to rebook my ticket credit and I was put on hold for 45minutes. The CSR was pleasant and said that there is a high volume of calls.

I would suggest the Management do something about this sorry state of affairs.

Perhaps the top management should go and learn from Singaporeans about customer service. I will in future book my travel with Flight Centre.

29th of Jan, 2008 by Jeff Meyer [send email]

0 Votes

ok do what you want but hey i'm telling you that we do all we can

14th of Mar, 2008 by Jeff Meyer [send email]

0 Votes

ok so in regards to the infent flying it is free untill you get to the air port and at that point you have to pay infent tax thats the goverment that makes you pay that. expedia never charged you for the infent if you look at the cost summer i'm sure you will see that the infent looks like it was charged but if you look at the total amount it wasn;t actually charged. the amounts for the tickets and the full amount shown do not add up because the infent was not acually charged by expedia...in turn it is the air line any way not expedia as when you book on expedia the only money that go's to the company is the booking fee and the rest goes to the air line and or the hotel. or car vender. what ever you booked. so befor you flip off the handle at them look at all the details!!!