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Expedia.ca Complaints - Poor service!

Review all Expedia.ca complaints

Expedia.ca
Posted: 2007-09-13 by Laurien Henry [send email]
Poor service!
Complaint Rating: 100 % with 4 votes
HI, I have a credit to use, and they tell me I have to speak to someone in their departments in order to use it. In the last 3 days I have been on hold a total of 7 hours and 16 minutes, accumulative. The longest I was on hold was 3 1/2 hours then my battery ran out. I need to book a flight, but can not till I get hold of them.

Can somebody advise me what should i do...
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Expedia.ca - Terrible customer service!

Comments

445 days ago by Harikrupa [send email]
I have been on the phone with expedia for more than 10 hours in the last two days and I can never get through to the credit department. They Xfered me over and over but there was no one to help with the credit usage. I think this is their way of swindling money.
445 days ago by Brian Sykes [send email]
Same thing for me. I have been trying for a week, and have not been able to get through to them.
435 days ago by Marcus Stirk [send email]
Same thing here. Have been trying for days to get thru to customer service, but nothing! Have been on hold for hours and hours and hours. FRUSTRATING!
431 days ago by Luke Yanik [send email]
Expedia has cost me way more than just booking myself through an airline the traditional route. I tried purchasing a flight and changing it. I was on hold from 10 pm till 12pm and was unable to get through. I needed to travel the next day so i purchased another flight thinking that I would be able to change flights and then get credit on the second flight. I decided I would talk to them no matter what. I called, put the phone on speaker and then finally got ahold of them after 2.5 hours. What a waste of time. I was told that I could change the flight and be charged or use the travel credit. I decided to use the travel credit. Then they didn't have "access" to the flight I wanted to I hung up in frustration. That led to me waiting for another 3 hours to get ahold of them again! I guess if you are looking for cheap flights and cheap service and like gettting ripped off this would be the way to go.
I will never use them again!
426 days ago by Tatiana Esman [send email]
I am very disappointed and frustrated. I was trying to book a vacation, when I pressed finish-button, I got a message that price is changed. I looked at changes , and I was satisfied with the amount. I pressed second time, and I got a message asking to try another credit card. I called VISA to ask what happened, and I was responded that I had a payment made to Expedia (it was different amount, not a cost of my trip). They suggested to me to call Expedia to find out. Has anybody been on hold for 3hours and 45minutes? I was untill phone battery ran out. Can somebody give me any advice what to do....
420 days ago by S. Reiken [send email]
I had the same problem. I had a travel credit that I wanted to use but it was going to expire. I tried for 4 days to contact Expedia.ca at all hours, giving up each time after hours on hold. Expedia.ca never picked up the phone so I emailed them and waited, but no response - even though they promised 24 hour response.

So I contacted Air Canada (they pick up their phones) with the ticket number provided in the travel credit and they applied it towards a new airline ticket. They had no service charge as Expedia.ca did and the best part Expedia makes no money on the transaction.

Oh yeah, they did reply by email 2 weeks later with an idiotic canned response asking me to call their "24 hour customer service people, who are always available to help".

Ridiculous and embarassing. This company needs to go out of business.
410 days ago by Brenda Martin [send email]
Had flights for 3 people from Burlington Vermont stop in N.Y then from New York to Atlanta then on to Tucson. Flight from Burlington Vermont to New York alright. Arrived in New York no tickets available for other flights to Tucson. Could not get in touch with Expedia.ca two flights left in between while trying to reach them. Had no choice to book other flight which cost
$300.00 each and which arrived 81/2 hours later then
we were to originally arrive in Tucson.

Car that Expedia.Ca booked for us with Dollar rent a car had drop off in Albuquerque called to say we would be arriving late in Tucson informed by Dollar that there was no drop-off in Albuquerque. Arrived in Tucson had to run from dealer to dealer looking for a company with drop off in Albuquereque. No rental cars available had to accept a jeep which cost $600.00 more than originally quoted.

As result of trouble going to Tucson tickets were cancelled for return flights back to Burlington. Tried for 2 days at all hours of day and night to contact Expedia.ca no success. Finally Expedia .Com got in touch with Expedia.Ca. Was on phone from 10:15p.m. to after midnight to get return flights fixed.

Called twice before returning home airlines confirmed everything OK.

Day of departure from Albuquerque went to United Airlines as was told by Expedia.Ca no tickets. Then told to go to Southwest,
they had no tickets, and no flights to Atlanta and then on to Burlington. Finally went to Delta, and met competent ticket agent who said she would fix it so we could get home.

Sent fax with all these details to Expedia with request for refund now one week later have not heard from them.

Can never get in touch with Expedia.Ca and will NEVER book with them again. EVER. VERY VERY DIAPPOINTED IN THEIR SERVICE.
318 days ago by Amy [send email]
CALL THE AIRLINE...
trust me....if any one ever has a credit, call the airline to take over the fill or to rebook......
307 days ago by Jeff Meyer [send email]
the air line won't take it cuz the credit is with expedia.ca not the air line and i'm telling you expedia does they're best to help . i'v never had a problem shit heads so haha bla bla bla shut up for once i mean the ppl at the call center are ppl like you and me who have to follow rules and guid lines set out for them so stop shiting on the little guy
215 days ago by Bill Land [send email]
I changed a flight and had a credit due. I called Expedia 3 months prior to the annual date of the booking. I was told & emailed by Expedia Rep. that I had until April 15th to call & re-book my flight. I called on April 10 th to re-book & Expedia said that I had until the 15th to take my flight, not re-book. After an hour on the phone I was told that I could call back anytime befor April 15th to re-book. I began calling on April 12th and spent many, many hours on hold and waitng for a supervisor, etc I was told every excuse in the book, the computer system is new, we can't find your old booking number, call the airline company, etc. to no avail. The expedia rep. said to email and the Expedia email reply said that I must be on the phone to receive the credit. I stayed on the phone on hold for hours at a time never to get my re-booking. I took the emails from Expedia to a local attorney & he said to sue them in the local court system. I intend to do so & the above testimonies will help.

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