Expedia
reviews and complaints

9/29/2016 I accidentally booked a hotel reservation in Montreal, that had the same name as a hotel in Paris that I was trying to book. I was distracted by a 6 month old baby at the time. I realized my mistake immediately and called customer service right away. I was advised by customer service that the hotel would need to be contacted by Expedia to see if they would honor a cancellation. I also emailed Expedia and the hotel and called the hotel myself. The hotel did not answer my email or call, and Expedia never got back to me with any info. I challenged the charge on my credit card as well. Expedia fought my challenge and got my card to recharge me the fee for the hotel I was never going to use. I am annoyed that Expedia was seemingly only ever interested in getting my money and seemingly never tried to resolve the issue for my benefit as the customer. Now I am out $240 which is a lot of money for me and very little for Expedia.

This is directed to Expedia...
I called and spoke with an agent from expedia to travel using my maiden name inatead of my marriage surname. The idiot change it correctly in my maiden name to travel from my country of origin and left it im my marriage name for returning from the visiting country to my homeland. How could you expect me to travel on 2 different last names after i politely asked for it to be changed period. Ultimately, i had to pay 189 dollars because the expedia agent changed my last name one way and left my marriage name returning another I WANT A FULL REFUND OF MY TICKET

What is going on! I have used expedia for 20 yrs. I told my son a Marine
in SC, to book a ticket through you, he was charged over $1000.oo, and when he changed the dates, cause his leave changed, they charged him $800.00 MORE! Are you guys nuts? This is a young soldier trying to get home for Thanksgivine, can't you give him a break!? I am going to take this story to the news station, this is just horrible!
Mrs. Sosa
[protected]@cox.net
[protected]

I placed a order for a flight that was listed at $965. When I submitted the order, however, I was charged $4, 944 -- a full $3, 979 overcharge! When I called to report the problem, I was placed on hold for over an hour after being told that the overcharge was due to an issue on their website. After waiting for an hour, I hung up and called back, and asked to speak with a supervisor. Another hour on hold later (2+ hours total at this point), I spoke with a woman who told me the only possible resolution was to cancel the original reservation (which would leave a hold on my credit card for several days and cause me to also contact the airline to request refunds of the seat upgrades I'd already paid for directly), and re-book at whatever the current pricing is. All I wanted was a refund of the $3, 979 overcharge. They were unwilling to give me this refund, and were extremely rude in the process. I asked them what they thought of my customer service experience -- they said "probably not great" and yet they were completely unwilling to help me. I will never do business with Expedia again.

On 13 Oct. 2016 I booked at Alamo midsize SUV through Expedia.com in
Denver (DIA) for 16-23 Oct.2016.
I paid to Expedia $238.26 plus Car Rental Insurance $80. Alamo charged me with $431.03. This sum also included taxes and fees. The whole sum I paid is $749.29 or $107.04 per day. Compare it to the rate for this type of car in Alamo $34.99.
What for I paid $318.26 to Expedia?

The following is a reply I received from Expedia:

Dear James,

Thank you for contacting Expedia about deleting the submitted review for your reservation at Super 8 Chico Ca.

We apologize for the inconvenience; however, once a review is approved and posted, we are unable to delete or revise it. A posted review will generally be automatically removed from the site one year after the posting date.

Thank you for choosing Expedia.

Quentin
Expedia Customer Service Team

-----Original Message-----
From: [protected]@gmail.com
Sent: Oct 15, 2016 1:25:36 PM
To: [protected]@customercare.expedia.com
Additional Recipients:
Subject: Hotels:Reviews & Ratings

Name: James R. Calkins
Itinerary Number: [protected]
Message: Please immediately delete the review that was sent concerning Super 8 in Chico, CA. The information was incorrect and written by another party.

The problem is the "review" in question came to my account, clicked itself through like a robot, and sent itself off to wherever it went. The review then showed itself on the Dashboard of the Super 8 where I am staying. I didn't send the review; I have no "sent" record of the review; and now Expedia says they can't delete the review which only shows on the Dashboard of Super 8.

There is something odd about all of this because I have not "posted" a review of the hotel that can be seen by the public. It seems from the response sent to me that Expedia thinks I reviewed the hotel and posted the review. That is not the case.

The "review" is entirely separate, apparently, from any public comments or user/customer intervention. It's almost as though Expedia sent an automated email that then filled itself out and returned it from my account without any input by me. I noticed when I opened it, there were "smiley" and "frown" faces, and the email kept flipping to another "page" and then closed itself out. It didn't leave any record behind on my account.

Will you please contact Expedia and have them remove the unauthorized review from the "Dashboard" of the Super 8; when I am ready to review the hotel, I will log in to my Expedia account and do so willingly and consciously.

There's another fraudulent behaviour about the pricing that I will have to take up with Mastercard and Expedia. What they are doing in that case [which I know you can't help] is showing a booking date and a low price but not including all of the nights in the final payment. So it appears one is fully booked until arrival at the hotel; then, one realizes the "great" price was a "scam."

I shall notify users of the two, what I consider "scams" going on. Because of the numerous hotels in this area, there is a possibility that Expedia is attempting to discredit one or two hotels in favor one another one that may be paying more. Just a hunch.

Thanks!

James R. Calkins

We are absolutely disgusted with how Expedia booked our flights. Each flight was on a separate reservation and so each airline couldn't check us in to the next flight. In fact, they could not even find our booking. This meant we could not check in online, we could not pick our seats and we did not know if we would even get onto the plane as during check in there were issues with the reservation for each leg (three flights in total from Alberta to the Czech Republic - 20 hour total trip time). Our luggage could not be checked in all the way and we were expected to leave security, grab our bags, check them in and go to the gate back through security at every airport. Have you ever been to Amsterdam? You are lucky to get to your flight within the hour layover, let alone go through security, grab bags, check them in etc. We are never booking through Expedia ever again. Thank you for making our first trip with our 9 month old more stressful than it already had to be. Absolutely disgusted. And now we will have the same issues going back.

My story is that I booked a car using Expedia to go for a road trip in Europe the cost was about $800 without insurance. after checking other companies deals I found a good deal through one of the car company website, and that was about $1400 with full insurance with Excess of $ 0 in case of any damage to the car and I do not have to pay anymore than $1400. at that time I had two deals so I called Expedia Customer service to ask about the total price with full insurance Excess of $ 0 in case of any damage to the car to make up my mind and take a decision which deal I should take. then, they asked me to wait until they contact the agency and confirm the full price including the insurance, after they contact the agency they informed me that the total cost will be about $1300 (they gave me the exact amount). Then I asked again to confirm if that the price including full insurance where I have to pay nothing in case of any accident and they confirmed and gave me the total amount I have to pay. I made a decision to go with Expedia because its about $150 cheaper than going directly to the agency.

At the day of the booking I arrived to the agency and I found out that the price if the car with full insurance was way more than Expedia confirmed it was $2200. I was shocked all my trip plans depend on it. I went and I asked other agencies and they all were fully booked and I had to take the car that I booked with Expedia and that was about $900 more than promised by Expedia.

I sent an email to Expedia to complain about what happened and they asked nicely to contact the phone number in US of "Customer Care". So, I called when I arrived back home but they did not help at all they started by saying we can not help you with your issue (They did not even investigate). I asked them to file a complaint and after more than 35 min they told me that they cant file complaint but they will try to investigate my issue with the supervisor and they promised to get back to me in 2 to 3 hours.

After a bit more than 2 hours I received the call and they started by saying "we tried to call the car rental agent but they did not answer our calls, so I am sorry sir we cant help you with your issue"when I insisted on filing a complaint they made up excuses and said "we cant do it by phone please email to file a complaint". I informed them and told them "I already sent an email and they reply by asking me to call and here I am calling and speaking to you". after 30 min trying to file a complaint and so they investigate, they were saying no sorry we will not file a complaint.

I lost hope and I asked them to email me saying that I have to email to file a complaint, also I asked them to email me the email address that I have to send my complaint to.

I email my complaint, but the reply was "We apologize for the experience encountered and in order of us to be able to assist you, we will appreciate if you can call us at *********".

I am not satisfied at all I have been miss informed by Expedia employee which cost me more than my budget and no one want to file my complaint and no one tried to help.

I booked 2 separate itineraries going to Grand Cayman in two different hotels. I received an email stating one of the hotels will be closing the pool during our stay. I tried to transfer the one party to the other hotel. Expedia said they could do that but the charge was more than what I could log into their website and rebook which made no logical sense. After 3 hours and 3 customer service reps they finally said I was to be refunded the entire amount so I could rebook. Now they are telling me they will not refund the airline costs and they airline will be charging me $200 to cancel. This is not what I was told from the service rep. I'm furious and will not be using expedia any longer. I have spent thousands of dollars with this company and would gladly pay more to use a professional, non-fraudulent company in the future. Any one wanting to file a class action suit let me know.

On 4 Aug 2016, I made a reservation for a hotel but inadvertently forgot to provide the date. Expedia the put a date in the form instead of informing me the field was not entered.` I called, but this was an non-refundable price, so I was stuck with making another reservation.
The form on the reservation site should not prefill but should inform you that you forgot the dates. A $63 room has cost me $126. My fault for not checking the date, but is a poorly designed form.

An extraordinary travel agent, I am surprised that by any standard it's allowed to operate within the law! I am sorry to say that, but it seems that this is either a spooky travel agent or a scammer? How come they are allowed to take your holiday money through your card but without telling you? Suddenly your bank or credit card company will tell you about unauthorised funds taken out...then they keep your money for weeks, which I see this nothing but an extortion. When you would want to contact their customer service about refund they simply doesn't care, you would receive an automated email. Their website operates in a fashion just to grab your money. Like scammer, it keeps asking you to PAY NOW continuously...and each time your card is debited, then your bank will alert you. If you pay by phone they take all your card detail to process your card, then suddenly you will be told that sorry your card is not going through. But in fact your card has been debited...and strangely you will not receive an email about the transactions or confirmation about your travel plan, so you have been done ... ebookers must refund their customers immediately and operate professionally. Like any other retailers, when you pay by cards, if it doesn't go through, they do usually cancel the transaction or refund the card immediately...

I purchased 9 tickets back on 4/25 through Expedia for Dynamic Airways round trip flights (403 and 404) from JFK to Cancun from 8/14 thru 8/21. When I originally tried to reserve seats, I was advise to wait until about a month before the flight to contact the airline for the seat reservations.
On July 7th I called Dynamic Airways and after a few minutes of confusion the customer support person realized that the flights had been cancelled. Not only these flights, but all their flights to and from Cancun, from the end of July thru the end of October! When I asked why weren't we notified and what were our options, all they stated there was nothing they can do and I would need to contact Expedia for any further assistance.
Unfortunately Expedia's customer service was no help at all, They stated they were not aware of the cancellations. From that point on each person I spoke to, stated the same rhetoric "we are not responsible for the airlines cancellations, and all we can do is assist with getting a refund". And I would ask to speak to the next level of management, but each of them repeated the same thing
I stated, what I really needed was help with purchasing 9 airline tickets, as I had already booked the resort rooms and could they assist, as our vacation was just a month away and the cost of tickets were almost doubled since April.
Each representative stated it was not Expedia's doing or concern, and their only part they have in the process, is sending their customer requests to the airline and that's all. When I advised I had copies of my booking, which have their logo on it accepting my payment and their confirmation itinerary stating "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation. " (see attached picture), all they did was repeat rhetoric that they weren't at fault and had no onus. I asked Expedia manager for help with the purchase and he said that he could not help find 9 airline tickets, as he could only search with the same restriction as me. If it wasn't so sad, it would be" almost funny...Expedia cannot help purchasing airline tickets!?
Last time couple of times I spoke to Expedia, I ask if I could speak to someone at the executive management, they said it would take up to 72 hours to get a call back, that was 2 weeks ago!
Neither Expedia or Dynamic Airways have responded to any of my email.

I think it's time to go back to the neighborhood travel agent, who knew their customers and worked hard for them to enjoy their vacation, as they depended on their returned as a repeat customer.
These monolithic companies could care less about their customers, after your purchase you are at their mercy of the old bait and switch game.
This is definitely a case of a penny wise, dollar foolish. I guess you get what you paid for, or with Expedia you don't get it.
The airlines should stop letting these monsters take advantage of their customers. In this day an age every company has their on website and they should used them to offer the same deals without these middle man. They do not provide any service for anyone but themselves.

Rob L. Oakland Gardens NY

I made a hotel booking through expedia.Ca. Received my confirmation email which showed the check out time for this hotel but no check in time. So i called expedia reservation desk and was told " you can check in anytime...This hotel has 24 hour check in". Well when i went to check in i found out this was not the case. The hotel wanted me to pay for 2 nights instead of one i had paid for because i checked in early. When i called expedia.Ca from the hotel, i was again told the same thing "yes i could check in anytime...Its 24 hour check in". When i asked to be refund as i had now paid for 2 nights of travel and not one. Expedia denied all responsibility for giving me the wrong information re the check in time. They are of course refusing to refund my money. My first and last experience with expedia. I have used hotwire.com and booking.com before and they have come through with a refund when things have gone wrong.

I had a horrible experience with expedia. I made reservations for a hotel, accidentally had a typo for my email address .ner instead of .net and therefore received no confirmation of my reservation. When I called they said I did not have a reservation although my card had been charged. They said the room must have become unavailable after the card was charged. I assumed they would take care of the mistake on their end. I made a new reservation at a different hotel(did not use expedia) and I am now being charged for the reservation that in fact had been made and apparently I was a no show. The customer service was terrible. I spoke to 3 people when I noticed the charge was still on my card. After over 1.5 hours on the phone the final supervisor said I should have known the reservation was made although I couldn't find it on my expedia page, nor could the initial customer service person who kept insisting I had no reservations. Why was I charged $452 for a place I didn't stay at. WILL NEVER USE THEM AGAIN...

These people from eBookers are totally ridiculous and they can't even understand a simple thing! I booked a flight but needed to change the date and I was even ready to pay some extra money for the service. So I contacted eBookers and spoke to one of their reps which could not understand what I was trying to say. I told him a million time that I just want to change the date, but he gave me nothing but headache.
After almost an hour on the phone they finally did what I asked them to do.
Do not use eBookers, they are highly unprofessional!

I have turned this company into the BBB and did not receive a response. I had a vacation planned for Arizona and purchased the traveler's insurance. I asked for a refund from Expedia and they will not refund my money. The airlines did, the car rental did but Expdia stated that they can not issue refunds even with traveler's insurance. I contacted the hotel that I was suppose to stay at the Holiday Inn in Phoenix and they claimed they had no record from Expedia. I am contemplating calling my lawyer. Both the Holiday Inns and Expedia are ripoffs...

Dear Customer Support, Customer Services,

Booking Reference: S#4335931,

Account Reference: M-[protected]

I am experiencing the following issue: I have booked numerous trips with Expedia but as of late, I have had nothing but complications, messages ignored regarding refunds and overall extremely poor experiences.
The first problem happened when they double booked my hotel room and then cancel the booking before rebooking the room again. As you can imagine this caused major confusion at the hotel and prolonged my check-in and check-out immensely as well as being charged again on my credit card which I then had to get refunded. Not something you want to have to do on business with very little sleep and a tight schedule.

The worst experience I have had with Expedia to date has been when I booked a room at a hotel which was not what I expected (it was a caravan on the roof of a hotel and the advert stated penthouse). When I approached the hotel desk and they said they would refund me but that Expedia would have to request the refund from them. I was on the phone to Expedia for about 30 mins until I was told to contact the hotel to request the refund. After contacting the hotel I was requested to call Expedia again. After calling Expedia for the second time the representative informed me that he would speak to the hotel manager. After waiting about 20 minutes, the call got transferred to the manger from the hotel who I had just spoken too and the manager told me that the representative had informed him that he would tell me nothing could be done. So the hotel was happy to refund me but Expedia was not. When the manager dropped the call I was cut-off completely and did not get reconnected to the representative. I then called for a third time very frustrated to explain again what had happened. This took another 20 minutes. I was given a reference number and I was told that I would be contacted in a few days after it was resolved. I received no contact until I sent multiple requests almost a month later. Eventually I received a reply stating that according to my reference number, the issue had been resolved. Nothing had been done and I had not been refunded. I then threatened to contact the Ombudsman which I do intend to do and I was sent another email saying my matter was escalated and I would receive a reply in 72 hours. That was a week ago. I sent another message last night asking for the response and I am now being ignored completely.
I do not deserve to pay fro a room in which I did not stay after I had been informed by the hotel manager that I would receive a refund. Further to that, I would have not booked another hotel for that night (which my records will show I did) if I had realised I would not be refunded. I specifically asked the hotel if I would be refunded and I was told that I would.

To action this I would like you to Give me the refund in which I was told by the hotel manager that I would receive and reply to my messages which have been ignored.

I have already left a complaint on the Resolver website and Expedia UK asked me to contact the US Expedia (extremely poor collaboration attempt for a company the size of Expedia).

I look forward to a response within 7 days of this correspondence.

Yours faithfully

Nicholas Esterhuizen
Service Reference: M-[protected]
Account No: S#4335931

I bought a last minute deal with expedia from miami to punta cana all inclusive, as i am trveljng to american and carabbien by my self i rather do the all inclusive deals . So i book the holidayd cost me 1100 dollars for 4 days, after 3 hours i got a cancelation email sayn that expedia had to cancel my trip . Toke the money out of my account, left me in miami with no place to sleep or stay, and without the money on my card to purchase another ticket or deal samewhere else, there is no explanation on why they cancel the trip, this upen the 14 of april, i havent got my refound yet today is the 26 of april ! Called several times evry day for 4 or 5 times at day put me on hold for an hour evrytime and evrytime i had to explain the situacion over and over again. When to hospital as i faint from stress . Still waiting for my money back and maybe and apology .

I booked a room which was at a total of $164.00. I had booked with with a coupon for 50% off. When I booked the website did not take the 50% off - then I called the rep, she passed me on to a Manager, he was nice and polite. What he did was, he just credited me $50.00 instead of giving me a 50% discount. I realized it now when I looked at my credit card bill.

Please look into this and will appreciate if a credit for the correct amount is issued in my favor.

I have booked with expedia many a times. never had this problem before.

Thanks.

I am still waiting for my flight refund from October, 2015. I've been talking to 5~10 different people in the past months but nothing is being done and getting different versions from different agents. They admitted to a "technical error" that showed i canceled my flight (which i didnt) and promised a refund within 72 hours last Oct.