Expedia
reviews and complaints

booked a flight to calgary on Air Canada on outbound with United on return. A few weeks after the booking, expedia notifies us that Air Canada changed the flight itinerary and we had an option to accept or find other flight options. We unfortunately opted for one very unfavorable option but expedia neglected to say there is a third option - don't commit and hold the pause stop so that you can cancel later (without the 200 change fee). They try to pressure you into accepting so I can believe they can hold onto your money and whatever % fee they earn Turns out our return flight 2 weeks later, was changed by United and we were put in again very unfavorable choices to accept... we did not like them so we said no thanks - they let us cancel that return flight but would not help us
recoup our Air Canada flight without the 200 change fees. Seems they are not advocating for me the customer but are fronting the airlines ridiculous charge fees 200 bucks. Why use expedia? I couldn't even call the airlines directly to discuss because I had booked through Expedia. Expedia said they tried to call and were on hold for 2-3 hours twice with no inroads. Will never book through expedia again - they are not out for protecting the consumers. If anything, they protect the airlines. What is the purpose of Expedia when these changes occur triggered by airline - should be giving customers the right information and options?

I booked two tickets through Expedia. They took my money and later I received a message from them stating that there was some kind of error so I need to book the tickets again. I called customer service and was put on hold for about an hour! So I called back later, but unfortunately the office was closed. I called back the next morning and asked for a refund. I did not want to book anything through Expedia. Their rep rudely told that I have only two options. First, I can book the tickets again. The second, If I don't need the tickets I can forget about booking, but they'll keep the money! What? I think the worst part of this experience was paying them to give me nothing and the horrible attitude from their rep! Never again!

Booked a room told price was 129 dollars then said i needed parking got price of 189 i said what was price of parking i then assumed it was the 60 dollars difference said dont worry about it then go to hotel and they said parking was extra so i paid there the hotel is fairfield by marriot no complaints about hotel stayed many times and will stay again not one time did he tell me i was dealing with expedia when i called thought i was talking to hotel thanks jim

I made a reservation and booked a room in a London hotel. But accidentally I selected the wrong month. I contacted the hotel directly and explained what happened. They said they needed a modification from Expedia and then they'll change the dates. I called Expedia customer service and they assured me that everything would be fixed. Two days later I called back again and was told that I need to pay $2000. Expedia was actually trying to charge me more, than the hotel. That was a real nightmare. In the end I just asked them to cancel my reservation. They refunded me only 50%, but it is better than nothing.

Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5 business days, or longer, AND the refund would be made in two payments. I demanded that the refund be made as immediate as the unauthorized charge to my card. I was told that was the best they could do. Understandably I will be using Expedia to drain my 'credits' and will no longer be using them for any future bookings.

I made hotel reservations for Nov 22 & 23 in Fort Bragg, BA Super 8 though Expedia. On Nov 22, 2015 when I checked into the hotel, I asked the manager if I could cancel the Nov 23rd reservation and get a credit back for a reservation in December. The manager told me the request needed to go though Expedia since I used them to book the reservation. I called Expedia and asked them to approve this cancellation/credit. Expedia called the hotel manager to verify this was alright. Expedia returned my call to confirm the approval credit would be credited to my Expedia account. On Dec 6 I called Expedia asking where the credit was for the cancellation refund. I was told they needed to confirm this with the hotel Manager and they would not be available until Monday. After they get confirmation, someone would send me an email update. Since I had not received anything from Expedia, I called again on Dec 9 and got the same story about needing to contact the hotel to get approval. I asked to speak to a supervisor that gave me the same response and am again waiting for a credit. I just do not understand how I got a verbal confirmation from Expedia on Nov 22 and it is not documented anywhere in there records and I need to keep calling since nobody seems to follow up on anything?

On November 27, 2015, I made a reservation for 2 adults & my dog, @ the Americainn, in Osceola, IA. As I was checking in, the front desk clerk informed me that my dog was NOT allowed to stay in my room, because she weighed OVER 25 pounds! Of course, this tidbit of VITAL information, was NOT disclosed to me, from the reservation receptionist, @ Expedia. My confirmation number is [protected]. I expect to have my refund returned to my Visa card immediately. Thank you for your immediate attention to this matter. Sincerely, Vicki Manning

I bought a plane ticket from Air Canada over Expedia. My flight was going from Istanbul to Miniapolis with Toronto connection. But I wasn't let into the plane by the Air Canada's authorized personel because I didn't have Canada Visa. I missed my flight. I contacted to Expedia and they converted my ticket amount into flight points. I demanded refund. I wrote a letter, email and I called Expedia's Istanbul office but I haven't received any feedback. I want my money back. When I arrived to USA after I bought another ticket, I was told by the authorities that a visa can be bought easily from the visa section of the airport when entering frm Canada to USA. But I wasnt even informed about this by Expedia. I can not contact to anybody from this company. My ticket is in the attachment.

Terrible experience with their online booking. My wife tried to book our vacation online. They charged her credit card twice and the website was giving the error message of credit card decline! while the card was twice charged. She put my credit card through and then she got the same error. our credit cards were charged three times. She called the Expedia to inquiry about these issues. She was on the phone for 90 minutes and she was not able to get it sort out. I called them myself and the guy on the phone even could not find the booking reference number. While they charged our credit card three times, they could not even find our itinerary in their own system. When I asked the guy on the phone who I should talk to to get our money back, he was not helping at all. TERRIBLE experience with Expedia Canada. Stay away from their website!1 Try redtag.ca better customer care, better prices and obviously better management of your credit cards. Not happy at all.

Expedia.com Price Match Guarantee says that if you find the exact same vacation package with same flights, hotel, shuttle, etc for the exact same dates that you can file a Price Match Guarantee. I booked a trip to Cancun at 6pm costing well over $4000. The very next day at 2pm I saw that the exact same trip on Expedia.com was $236 dollars less. I immediately called Expedia Customer Service. The gal said that I could cancel my vacation and re-book it to get the new price, or I could do the Price Match Guarantee online since I was within the 24hr time period. I submitted the screen shot with the new pricing to the Expedia Price Match Guarantee. I got a response the next day that they were denying my claim because the cancellation dates were for Oct 7th instead of Oct 6th, which was on my original booking. Of course the cancellation date would be a day later I found it a day later. It was within the 24 hour time frame. I feel that Expedia 24 hour Price Match Guarantee is really only for the same day. I felt that I was lied to and taken advantage of by Expedia. They have horrible customer service, you can't talk to the Expedia Best Price Guarantee people. You can only contact them by email. I've sent numerous emails only to get back different responses each time. Expedia does not live up to their Price Match Guarantee. This was on their own website. Unbelievable. I will never use Expedia again, and I hope that others will follow.

When I have purchased tickets through he company Expedia Appraisals, the rep offered to me to obtain the insurance. He was so persuasive and told me that it would be more secure for me, but it was waste of money. After 2 weeks, I wanted to return tickets and get refund, but the team refused to do it and told that it was their politics. Terrible services and don’t trust what they have told about the insurance, because it wouldn’t help you.

Fast facts:
1. I paid 217 USD in advance, ensuring, 2 nights in an apartment in the August 3 to August 5 for two (02) adults and two children. I decided on this option as the page mentioned that Expedia had free parking and the photos that appeared in the room saw everything spotless and new.
2. After paying when I get confirmation clearly mentioned that no front desk and for check in you have to call and inform in advance the time of arrival so that the charge made in check in respective. I called ahead and reported that arrive at the hotel about 2:00 pm after at least 10 call attempts was that I attended a woman who told me that there was no problem and that everything would be ready for my arrival and that I waited a room on the ground floor as requested.
3. I get to the hotel with my family and begins the show:
3.1 play the doorbell at 2:11 pm for someone opened me and no one opens me. I hope in the summer sun in Miami, about 38 degrees C wind chill, humidity 78% approx 15 min, until the manager Mr Vitali me are the door. During the 15 minutes I was waiting I called many times and no one answered.
3.2 Mr. Vitali brings me to the 2nd floor by the stairs and start to detect the stairs and corridors are dirty and smelly (smell of it was cleaned with dirty water and cigarette smell), I note pegostes on stairs, dirt in the grooves of the floor tiles, open boxes of electricity, (nothing to do with the pictures shown on Expedia). To see photos.
3.3 Activity room # 23 and what I see is an old room, smelly, wooden floor with broken parts, quite deteriorated and generally any old kitchen, sofa bed, table, TV (nothing to do with the pictures shown on Expedia). To see photos.
3.4.- One of the reasons why this place was chosen was because it had free parking. Parking is on the street, there is no way this place guarantees a uo his manager put the guests or the safety of the vehicles.
3.5.- We claim the manager to return my money as the room he showed me has no resemblance to the one on Expedia. Mr Vitali tells me that if I wait about two hours cleaning a room on the ground floor and I give it, I say to Mr Vitali I want to see that room and when I see though was much better than the # 23 yet it looked nothing like the photo of Expedia.
3.6.- I call Expedia to claim what happened and then approx. 30 min, Expedia supervisor gives me the good news that they would return me the money, I went the next step and finish these Site 2 nights at the Miami Airport Hiatt House happy and content.
Conclusions / Complaint
1.- Expedia despite refund the money of the reserve, which I appreciate.
2.- Expedia, Booking are now publishing fake pictures of the rooms and inside the hotel

Ramon Yanes
mail: [protected]@gmail.com
Celphone +[protected]

In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my account information, travel itinerary, etc. The Expedia personnel had not input my Expedia mileage points, the correct Expedia account for which I would be credited and the frequent mileage. Instead, it reflected a generic Expedia account number. Ultimately, I had temporary arrangement to obtain my boarding passes but they advised that I had to call back to Expedia to get the credit for the travels and have my frequent flier miles also reflected. I had the run around from Expedia customer representative and had quite email exchanges that followed. I have yet to receive credit for the travel purchase and my account information reflect the travel I made and the total I paid.

I had gone to Budapest, Hungary few years back and similar incident happened. Total, I have not been credited with any miles worth of travel I had already made and I see nothing in sight. It's misleading and misrepresentation for any travel company to assure its customers that they will offer something and not do it. Secondly, as an entity that has received payment from me, they should not reflect some generic account number, other than the customer account number!.

I would like the credit due me and my account information for both Budapest Trip and recent Chicago - NY trip !.

Some 6 weeks ago my Friend was unable to travel to Las Vegas because of a family bereavement the day before we were due to fly. I immediately contacted Expedia via phone and after half an hour when the operator in India realized she would have to take a protracted time to cancel both Flight and Hotel decided she couldn't hear me stating that she would cut me off. I continually stated that I could hear her stating that I knew what she was doing. She still cut me off. The next gentleman was more understanding stating that 'the Lahore call center do that all the time' !
The gentleman took over an hour just to cancel the flight though when I arrived at the airport this had not been communicated to them. I then said can I now cancel the hotel. After a big gasp he told me he wasn't able to contact them and gave me the hotel number to do it myself. Being that i live in England and the hotel was in America I waited until I arrived. The hotel were fantastic and did not even charge me for one night of the 6 that were booked despite their website stating that they would.
Various e mails 6 weeks later have not provided me with a simple notification that my friend did not fly or take the accommodation so that he could claim for insurance purposes. They have apparently purged their systems so have no record of any transactions. I'm not sure how that works for tax purposes in the the country they pay their taxes (if any) in but it must be very lucrative for Expedia. The amount they have made from my friends aborted holiday is almost £1, 300 as both the airline (Virgin) and the hotel (Bellagio) have confirmed they have not taken payment. My friend must now contact the hotel and the airline direct. Something after his tragic loss that i'm sure he could do without.
In summing up if you can guarantee 100% that you will not have a problem then use Expedia. If not then you can kiss goodbye to your money. Its your choice

I tried to change my flight and the only way possible was calling an UK number.

A long distance number.

They will put you on hold for a long time, wasting your money, and after that, you realise that you are speaking with India

Those people obviously cannot help you, they do not know anything, but they keep on putting you on hold . You can easily spend over 2 hours in a long distance phone call and after all that waiting they tell you that they cannot help you. That there is not a flight available for the dates you want. But when you go directly to the airlines site and you can find a flight available.

After realising there is a flight, then they overcharge you 3 times the airline fee.

And if you complain, then, after all that time waiting and all that money you spend in a long distance call, they just hung up on you

And where can you complain?

NOWHERE.

MY MOST EXPENSIVE FLIGHT EVER WAS WITH EBOOKERS.
NEVER, NVER I WILL USE EBOOKERS. AGAIN.

ebookers.com was a terrible travel agency. They do not provide accessible contact information to customers, as they only provide one international phone number (supposedly based in the United Kingdom). There is no email and their chat service is no good for making changes to the reservation.
If you do get in touch with them, they are rude and useless. They hanged up on me when I wanted to make a change to my reservation.
Finally, the payment is via debit card. Credit cards have a penalty fee. This is so that, if you make a mistake in your reservation, they can still charge you.

Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car is returned. But not so Expedia NOT Hertz charged for the Insurance on a car that did not EXIST, took me two days and 10 phone calls to finally get them to admit I was due a refund. But it was all the [protected]@ that I had to endure, talking to once again someone that had little knowledge of the english language especially
the definition of words. STAY AWAY FROM EXPEDIA, this was my 1st and last EXPERIENCE WITH THEM. CUSTOMER SUPPORT==CUSTOMER AGGRAVATION==CUSTOMER SUPPORTLESS. I'm so tired of the way these people online do business. From what I have read most of you have also.