Expedia
reviews and complaints

I called Expedia on Dec. 3, 2011 (New Zealand time which is Dec. 2nd USA time) to cancel my upcoming flight Dec. 4, 2011. I explained that I am extending my stay out of the country and do not have a definite return date due to waiting on visa extension approval, therefore I inquired about a credit on my account. The representative stated that the airline's policy was to issue a refund and not a credit and put me on hold while she got information from the support office. She came back a few minutes later and stated that the airline was unavailable, but gave me the amount of the cancellation fee in Chinese currency and also quoted the (China Southern Air) equivalent amount of $157USD. She stated that since the flight was the next day, that I had to call China Southern Air to cancel.

I called China Southern Air and discovered that they were closed for the weekend, and would reopen on Monday, Dec. 5th, 2011. I immediately called Expedia back because I was concerned due to the fact that the flight was scheduled the next day (Dec. 4th). The person I spoke to pulled up the information I gave him and was able to confirm that I had called in to cancel. I inquired about China Southern's offices being closed and worried that my flight would not be cancelled in time. The Expedia rep. assured me that everything would be fine and that Expedia has documented that I cancelled my flight on Dec. 3, 2011. He said to not worry, that it is cancelled and just to call on Monday. I asked if I call China Southern as I was instructed to do, and he said, "no. just call the customer service number at Expedia. He assured me that there wouldn't be any problems.

I felt as though everything was ok and today, Dec. 7 (NZT time, Dec. 6 in the USA) I called Expedia to find out the refund information and was told that the flight was a no-show and that I did not cancel the flight. I was concerned and gave the rep. the names, time, and information that I was given on Dec. 3 by the two reps. that I spoke to on Dec. 3. The told me that they don't have that I cancelled and I became very upset because I explained that I verified the cancellation and procedure twice on Dec. 3, 2011.

The rep. said she needed to check with support about the fee and refund and put me on hold. When she came back, she told me that the cancellation fee would be $313 USD. I told her that is not what I was told and quoted the $157USD that I was quoted by the two agents on Dec. 3. She immediately transferred me to a supervisor.

The supervisor told me that I didn't cancel and even had the nerve to say that I didn't call in to cancel and had only called in to get check on things. BS! I told her that I had no choice but to cancel as I was awaiting a visa approval and had no definite date to change it to...and had explained this to the rep. therefore the flight was cancelled. She then proceeded to raise her voice and argue about the $313 fee as I wanted to know why two different agents told me the same figure of $157, but now it is double the amount I was quoted. I wanted to know why it was different. She said the $313 was the most restrictive rate and I asked if I was given an inaccurate fee and she said it wasn't inaccurate. I continued to question why I was given one fee and why is it different.

She said, "because of a combination of their rules & regulations they have to apply the most restrictive amount." I asked her to tell me what rules and regulations and she told me that I needed to read Expedia's cancellation policy (which I did...and I told her I did so before calling on Dec. 3). I asked her to tell me why the amount is double or where can I find this information and she kept saying the same thing over and over.

Then, she told me the remaining balance of my ticket and said that she would process the refund minus the $313. I told her NO... I have to make some calls and check this out because I don't understand why the fee has doubled...as it seems as though Expedia is charging me for not canceling my flight, when I did cancel it.
Therefore, I will call back after I find out all the information I need.

I tried to call China Southern Air, but they are closed until the morning. So, I called back to Expedia to get the phone number of a place to lodge a complaint as well as information so that I can file a formal complaint elsewhere-as I feel they are being deceptive in the refund practices and are charging me more because they didn't document my cancelled flight even though two reps. confirmed that they did so.

I spoke to Victor, a supervisor and he said he has to call the airline (I guess China Southern) to see what can be done. Then he said, "It's not that I don't believe you, but I have to check with them." After hearing him say this... I think that Expedia didn't cancel as they said they would and now are trying to charge me additional fees or I am being charged additional fees because of it.

I will NOT use Expedia again and will make sure I document this experience in my travel blog as I have been a loyal customer for years, but not anymore!

Last night was the first night that I have used Expedia and it was the worst experience I have ever had with any company. I was on the phone for 4.5 hours to purchase a flight, hotel, and car rental with a telephone representative. I had to call in because the website would not allow me to purchase for some reason. Not to mention, the website provided me with incorrect information. Much of the 4.5 hour wait, I was on hold. The representatives did not even have the common courtesy to jump back on the line every 5-10 minutes to say "Sorry, it will just be a while longer". I say representatives because I spoke with multiple people. This is because I was hung up on 3 times. Unacceptable! I know you have my phone number and email address; I should have been contacted shortly after the hang up. The price of my package also kept going up without any changes to my original itinerary. $5 here, $15 there. By the end of the night, my credit card was charged 6 times! I have a picture of my bank statement if you care to see it. Now, my bank is holding $3, 000 (the cost of 6 $500 packages) until this situation is resolved, which I do not forsee in the near future. I have written quite a few letters since this has happened last night and I will continue to write more complaints until I hear back from upper management. I was told that I will also be receiving a survey after my purchase and, of course, I have yet to receive one.

I leaving in USA, decided to use this website to book tickets for my sister and family, which leaves in UK, to come to my weeding in December. Month after I book the tickets got a e-mail informing flights was change and my options: Full refund or take the new times proposal. Just for the records, the new flight times would be after my wedding.

I find Expedia's pricing a little hard to trust. I've noticed a number of times they will be advertising a great flight price and when you click on the ticket you want to by inevitably you will get a warning noting we're sorry but the cost of this flight has increased. This happened again the other day. There was a flight for $657 which was a great deal so I clicked on it and to my amazement they requoted the price at close to $1700. Funny thing is, if you booked through the same airline they were noting you could get the ticket for close to the original $657 amount. I had asked them about this last summer when trying to book a ticket and they said they have no control of when the airlines up their prices. To me, this is false advertising or just bad site maintenance. I save just as much booking all aspects of my trip on my own. It isn't difficult to do. I will avoid Expedia in the future.

I called them at Cheapostay.com within 5-10 minutes after booking, to cancel my reservation.
They advertised a price of "$37.81", the upon booking presented 4 different amounts, then their rip off fees of $55 additionally. I realized the $55 total was actually $78.71, double the price theyeir ad sadi it was.
Cheapostay is a con, a big fat rip off. The price at the Super 8 when you call is $39 + tax, and the tax is not $55. What a joke! To tell a customer "no cancellation and no refund" within 10 minutes is absurd. The fellow at Super 8 said he was glad to cancel the reservation, but he doesn't refund my money, they have to at Cheapostay/Expedia. I had to resort to calling my bank and filing a complaint to retreive my funds.
The young agent first said I should call the hotel directly, another ruse, because she finally admitted when I pressed her that that was not true, but kept insisting I try it. YOU charge my card, not Super 8! She finally, finally admitted this was the case, then offered to cancel it and refund "MAYBE $15", or that she could cancel my reservation, but could not guarantee" I "would be refunded Anything."

What kind of business is that? They can't get away with this sort of scamming. Word spreads fast and I for one will make sure to let anyone I know, never to book through their no/low integrity business scams.

I have worked in the hotel industry for many years, and this is completely unprofessional. Their policy has a complete lack of good business ethics.

I bought an entertainment book and was looking for coupons for my sons birthday - planning to stay overnight in a hotel.
I found the hotels.com coupon and it said refund $20 for two nights.

Rules
You must book and confirm a Special Internet Rate to be eligible for offer. No call in or faxed rebates will be accepted.
The online coupon is only valid for reservations on Special Internet Rates, booked and prepaid through Entertainment.
Rebate Levels are as follows:
1-800-50-Hotel call reservations only 2 Nights- $10 Rebate, 3 or 4 Nights- $20 Rebate, 5, 6, or 7 Nights- $30 Rebate, 8 or 9 Nights- $50 Rebate, 10 Nights- $100 Rebate
Online reservation rebates only 2 Nights- $20 Rebate, 3 or 4 Nights- $40 Rebate, 5, 6, or 7 Nights- $60 Rebate, 8 or 9 Nights- $100 Rebate, 10 Nights- $200 Rebate.
Print out this coupon, write in your name, hotel and date of stay and mail after your completed stay.
After Check Out, please send this coupon to:
Rebate
2201 E. Lamar Blvd.
Arlington, TX 76006
Not valid with any other offer, including, but not limited to, frequent flyer miles.
For faster processing time, rebates will be credited back to your credit card within 3 weeks of receipt of this form.
One rebate per customer or household.
Rebate does not apply to vacation package hotel stays.
Coupon valid for reservations booked online through Jun 30, 2008 for travel through Aug 31, 2008.
"Booking" means a completed stay booked on one Calendar day.
Offer may be revoked without notice at any time.
Our interpretation of the rules of this offer is final.
Obtain your online booking confirmation via email for the link to your free online coupons.
Mail in your rebate certificate below within 60 days of completing your hotel stay.

The page was not clear enough, so I called the number listed on there and asked about the rebate program and they went through the process with me. Advised me to book it over the phone or online. Whatever they confirmed that's what I did. They taught me how to fill up the coupons as well.So to sum it up, I got two roms for 2 nights and mailed out the coupon as soon as I received the email receipt.
That was June 1. Come August 25, they email me stating the ff:

Dear Entertainment Rebate Customer,

This email is to inform you that our rebate department is unable to process the entertainment rebate coupon that was mailed to us for processing. Unfortunately, your current booking does not qualify for the program. To be eligible to receive the entertainment rebate reservations need to be made either online at: entertainment .com/travel or by calling 1-800-50-HOTEL. Since your booking was made by other means we are unable to process the rebate to you.
When booking future reservations if you have any questions you can refer to the rebate rules and guaranteed best rate program rules located in the entertainment book and by using the website or phone number listed above.

Sincerely,
Customer Service This is an unmonitored e-mail box. Please do not reply to this e-mail. If you have further questions, please contact Expedia Customer Service at 1-800-EXPEDIA [protected]) or [protected] and reference Customer Case ID: S-[protected] . You can also visit the Expedia.com "Customer Support" page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

I tried calling the number listed above 3x! Expedia.com answers and the first person put me on hold for 1n hour and a half and I practically lost my phone battery. This morning I called again and told them the same thing expressed about being put on hold for over an hour and she promised to get back on the phone with me in 2 minutes and left me there for over half an hour again. I am calling themm right now and expressed concern about being put on hold for a very long time and she promised me again that they will connect me within 5 minutes and I it's close to half an hour and I am still holding fro someone. Everyone wants to duck this query from me about the rebate thing. It is not much, but it's the motive... why scam people to try to book with you by offering deals like this and then try to get away with it?

The coupon clearly stated hotels.com... I could've gotten and booked those rooms somewhere else... I think the entertainment bok coupon is a scam! And I want Expedia/ hotels.com to call me or send me my rebate!

Not only does the book version not mention the one rebate limit, it seems to imply in fact no limit: "For additional rebate certificates go to www.entertainment.com/travel" with two certificates already printed on the page. the offer is "affiliated with Hotels.com".

Here is the letter I wrote to Expedia and their PR person. Have yet to receive a response (6 days and counting...):

Dear Erik Blachford,

I am writing in regards to my pre-package vacation/honeymoon (confirmation number XXXXXXXX), which was canceled on May 29, 2011. The reason for the cancelation was due to my fiancée having a medical emergency.
After shopping around, Ian and I decided to go through Expedia to book our honeymoon, and we had looked forward to traveling to Costa Rica. A friend recommended Expedia, after using it herself, and it seemed to have great rates and good service. Unfortunately, in late April Ian fell ill. We were advised by a doctor to postpone our trip. Since we were not sure when Ian could travel again, we decided on May 29th, 2011 that we needed to cancel our honeymoon. At the time, I spoke with a woman on the phone (I believe her name was Dianne). She advised that she would process the cancellation of our trip. She then explained that it could take up to four weeks to receive the refund. She also informed us that there would be a $500.00 penalty, which we were able to claim through the Travel Insurance.

I called in around June 12, 2011 to see if there was any additional action needed to be taken, but was assured by the person on the phone, that everything was processed and “taken care of”.

I was a bit anxious to receive the money back, considering it was collecting interest on our credit card, and we were (and still are) in the midst of planning and paying for a July 16, 2011 wedding ourselves. I called again to check up on the process of this case today, Friday June 24, 2011. This time, the gentleman with whom I spoke, did a little investigating and found out that there was an error; a miscommunication between Expedia and Air Canada (the air service provider), and that the refund had not been processed. He also informed me that it could take an additional 2-4 weeks from June 24, 2011 for the money to be returned to us, which at this point would now be up to 7 weeks of interest paid on a trip that we cannot even take, and had canceled on our end on May 29, 2011.

At this point in time, the stress was overwhelming, and I could no longer process my thoughts clearly. I ended my phone call with the Expedia employee, and decided to call my sister. She took over and called back to explain the situation again. Eventually she spoke with Jodie at the pre-package department, who not only could clearly explain the situation but also provide some exceptional customer service.

I understand that there was some miscommunication between Air Canada and their policy to not release a refund until the commission that they paid to Expedia, is paid back. I also now know that procedures may be changed because of my case, as Expedia now knows that Air Canada will not process a refund until Expedia pays back the commission they received from Air Canada, as explained by Jodie. She also explained that I could potentially have the refund sitting on my card well before the additional 2-4 weeks as originally quoted.

I just want to express that I find it unacceptable to have a customer, who did everything correctly, wait and pay interest on a service that we are unable to use. Had I not called today, I would still be waiting as no one followed up on the delay in the processing of my refund.

The refund we are still waiting on is worth over $3000.00, which when planning a wedding is a considerable amount of money. We were hoping to do a ‘staycation’/honeymoon in Canada sometime in August, and were planning on booking through Expedia again, once Ian knew his medical schedule. Unfortunately until we receive this refund we are not able to book anything.

The customer service that we have received has been mediocre at best, until Jodie. At one point, at approximately 1 PM today (June 24), I called to ask for the president’s or Ombudsman’s name & contact information, only to be put on hold while the gentleman who answered the phone looked up this information. After waiting 7 minutes, which I timed, I was disconnected by someone on Expedia’s end, without receiving any contact information. I also tried to email and ask for the contact information for the CEO or Ombudsman, but the reply I got back was “ Dear Megan Triebe,

Thank you for contacting Expedia.ca

Unfortunately, we are not allowed to provide you with such information. If you have any concerns regarding an itinerary, please send us an Email through "[protected]@service.Expedia.ca"

Please feel free to contact us if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week. “

The only reason I have some of this information now is because of Google.

After this experience, let me assure you that you have not only lost my business for good but I will be letting people know of the difficulties that we faced, in a period in our life that has not been easy. When planning a wedding, the honeymoon is supposed to be the easy part – something to look forward to. Unfortunately, this has not been true for myself or for Ian. The trip was not canceled because of something Expedia did, but in a time when we were facing enough stress as it was, Expedia just added to it.

I look forward to eventually receiving my refund.

Megan

Here's a copy of what I have sent to Expedia via email and registered letter, and have repeated for them on the phone numerous times.

This is to follow up in writing my instructions to your service reps on your toll free line on January 31st at approximately 10h00 MST. Actually, I spoke to 3 different agents as your phone system repeatedly dropped the calls after I was holding for over 45 minutes.

The flight as it is being displayed is NOT what I purchased. The itinerary at time of the booking was clearly displayed as business class. I have attempted to have this matter dealt with since last Tuesday but your organization has been unable to provide any reasonable feedback or indication of resolution.

I wish to cancel this reservation immediately and I expect to be fully refunded all charges. The flight you have provided is not what was sold to me.

I have asked the customer service rep to add this comment to my account -- the last one I spoke to has said he will call me back with the resolution.

Below is a copy of the communication history and feedback I have provided to you previously.

There is/was clearly a problem with YOUR system. I did not appreciate that the initial response from the escalation department that I had not clicked the correct choices during the search and booking process.

I have the email which was sent by Expedia for the itinerary which clearly shows the flights as business class for the price. The final booking shows it as economy. At no time during the booking or payment process did it show as economy.

I also have screen shots (which I have provided to you, in addition to the itinerary email) showing the exact same routing, dates, and airlines and it is shown as Business class. Returning to this saved itinerary the next day - the class was now shown as economy. I was able on the prior day to have your rep (Sarah) see the same thing on her end.

Today Sarah was not available (despite giving the impression she would be and that I didn't need more than her first name as she was the only Sarah at the escalation dept - upon calling today I was asked which Sarah as there were two, and then the Sarah I had been dealing with was not available) and I dealt with Aya. Both women were pleasant and helpful but there appears no path for them to take to resolve the issue..

Aya was able to receive my email documentation but now it has been left (again) with the escalation dept.

Time is of the essence to resolve this issue as some of our routes have limited availability and while this issues remains outstanding we are constrained financially from making a separate booking.

All three reps that I have had in depth dealings with on this matter have been professional and willing to help. Unfortunately it appears that your policies or lack of staffing doesn't allow them to directly deal with an issue like mine.

I would like to reiterate that there appears to be a problem with your system in this case. I would never have booked economy for almost $9000 when there is an equivalent at $5800. The system showed business class for the $9000 which, while not cheap, was a very good price. I trusted that Expedia was showing me a bona fide deal - however I now find myself in a situation where I am not receiving the services/goods which were offered to me.

I look forward to having Expedia restore my trust in their business.

Worst company ever!

will never book vacations thru them, booked vacation return on one day they just rebooked another return day for me, transport from airport to hotel was not included or offered during the booking, but gladly charged to my visa over the phone when was calling about other problem.

spent 4-5 hours on the phone with Indian guys twice customer rep hang up on me during the conversation, one of them started to laugh i was pissed as *** was not able to speak with manager or supervisor, i think i know all of them now by name

Booked my shuttle, while was calling to make sure they did, found out they didn't! but charged me for that .

Plus it says on the site no charge for 1st bag at the airport(clearly stated) couple of hours later i figured out there was charge of 25 $ for a 1st bag imagine !

WORST COMPANY EVER WILL TAKE LEGAL ACTION AGAINST THEM

Expedia charge £4.95 booking fees for any flight. If the flight is cancelled the airline will return your money but Expedia will keep their booking fee. To void hassle and wasting money, find what you want on the expedia site and then book directly with the airline or car rental company. In the event your flight is cancelled or you need to make a change - you will save yourself unprecedented amounts of time by not having to talk to a 3rd party company like Expedia who will not refund 100% of your money.

I booked a holiday through Expedia.ca and had a bad experience at the hotel (Bluebeards Castle, St. Thomas, Virgin Islands). As compensation a Supervisor from Expedia issued a travel Voucher to my Expedia account ( I was told the only condition was I had a year to spend it). Later I decided to use it to book a flight and was told it was valid for holiday packages and hotels only, not flights. I spent 2 hours on the phone, was disconnected once and had to go through the entire booking again. When asked to speak to a supervisor about this I was put on hold for over 30 minutes. Finally I gave up.

My parents have been receiving threatening collection letters regarding a credit taken and honored by Visa almost a year ago. The collection letter states that, on behalf of Expedia, the dispute is not recognized as being valid. The letters are coming every 2-3 weeks.
First, the dispute was over the cancellation of a reservation for the Radisson Opryland Hotel that was for the week of the 2010 Nashville, TN floods. After attempting to cancel through Expedia and getting the long hold times and what I now know as their 'run around tactics, (It took me approximately 7 hours of time over 2 days) they finally offered one-fourth of the paid reservation as a credit. You all know how they try to wear you down to the point you just give up.
I just did not feel like they were doing the right thing since Dad and Mom could not travel there safely due to many closed roads and the The Grand Ole Opry was closed. (which is why they were going) we decided to file a dispute with their credit card company. My father and I went through all the proper channels and Visa considered the dispute valid with 50% credited back to his credit card account. It was not the full amount but, we decided to consider it case closed.
Now a year later, they are getting collection letters from a company representing Expedia. My parents are proud to have excellent credit and are very concerned with how this collection tactic may harm their credit. My father is 82 years old and should not have to have the stress it is causing him! Shame on Expdia for the way they conduct business.
By the way...The Grand Old Opry refunded their paid in advance tickets promptly and without any problems.

Expedia.com does not honor travel points that they award you. After multiple phone calls nothing was resolved. NOW I find on my account the points that were there are gone PLUS the flight that awarded these points has been removed from
our itinerary. No help getting that resolved.. I'm wrong, , they are right... nothing there... Latest trip we wanted to book was $300 higher then a competitor.. their price guarantee wants you to pay the higher amount, , prove to them a lower price was available, , THEN, Expedia will reimburse the difference... Fat chance... I'm betting it will be a run around again.. Very disappointed with this site..

Booked two hotel rooms in Hong Kong for three nights. Expedia state that if you find it cheaper in the next 12 hours, they will refund the difference and give 15%discount on top. An hour after booking, whilst looking at the hotel website, find another company selling rooms approx. $200 less for the 2 identical rooms. Called Expedia who refused to acknowledge and refund credit card. Tried emailing customer services with proof, who three days later said that the rooms were now not available and refused point blank to refund. Beware on using Expedia.
Next time I will use Expedia for the research and book with another company. When I book my corporate events, will let them do the legwork and book with others.

I booked on business class, got economy class. I was about to pay then there was a message: "Price Change: The total price for your trip has changed from $1, 636.00 to $736.00. Why did this happen? Your card has not been charged and your booking was not completed. To complete this booking, please re-enter your Card." Feeling lucky, I rechecked if the flights were still the same, with the same class, and they were! So I thought I struck a real luck and proceeded. I got email minutes later saying that I was booked on economy class!

I called the 1-800 number, got to talk to Manila-based Reservation Call Center, talked to Blair on reservation and then on hold for 20 min to try to reach a CSR who is authorized to cancel flights. Got disconnected and then talked to Randall, another reservation guy who tried to find me another flight on business but failed. He tried to connect me to CSR for canceling the trip, and I was on hold for 30 minutes, only to get hung up again. Trying again and again until 8 hours later, no CSR ever picked up the phone.

I am quite disappointed. I was calling from Manila, Philippines, to the US, and waited for this long for nothing. I did not want to just click 'cancel this itinerary' on expedia.com website because of the penalty it incurs. I sent emails to them, no replies. Also it was not my fault, if there is a glitz in the web, at least what they can do is to email me back or call me. The calls the pick up apparently are for reservations only.

Here's a copy of what I have sent to Expedia via email and registered letter, and have repeated for them on the phone 5 different times.

Attached are the screen shots (which I fortunately took when demonstrating to the customer service rep how it appeared to me when booking), which clearly show the flights as business class. At no time did Expedia's website display that these were economy seats.

=================================
This is to follow up in writing my instructions to your service reps on your toll free line on January 31st at approximately 10h00 MST. Actually, I spoke to 3 different agents as your phone system repeatedly dropped the calls after I was holding for over 45 minutes.

The flight as it is being displayed is NOT what I purchased. The itinerary at time of the booking was clearly displayed as business class. I have attempted to have this matter dealt with since last Tuesday but your organization has been unable to provide any reasonable feedback or indication of resolution.

I wish to cancel this reservation immediately and I expect to be fully refunded all charges. The flight you have provided is not what was sold to me.

I have asked the customer service rep to add this comment to my account -- the last one I spoke to has said he will call me back with the resolution.

Below is a copy of the communication history and feedback I have provided to you previously.

There is/was clearly a problem with YOUR system. I did not appreciate that the initial response from the escalation department that I had not clicked the correct choices during the search and booking process.

I have the email which was sent by Expedia for the itinerary which clearly shows the flights as business class for the price. The final booking shows it as economy. At no time during the booking or payment process did it show as economy.

I also have screen shots (which I have provided to you, in addition to the itinerary email) showing the exact same routing, dates, and airlines and it is shown as Business class. Returning to this saved itinerary the next day - the class was now shown as economy. I was able on the prior day to have your rep (Sarah) see the same thing on her end.

Today Sarah was not available (despite giving the impression she would be and that I didn't need more than her first name as she was the only Sarah at the escalation dept - upon calling today I was asked which Sarah as there were two, and then the Sarah I had been dealing with was not available) and I dealt with Aya. Both women were pleasant and helpful but there appears no path for them to take to resolve the issue..

Aya was able to receive my email documentation but now it has been left (again) with the escalation dept.

Time is of the essence to resolve this issue as some of our routes have limited availability and while this issues remains outstanding we are constrained financially from making a separate booking.

All three reps that I have had in depth dealings with on this matter have been professional and willing to help. Unfortunately it appears that your policies or lack of staffing doesn't allow them to directly deal with an issue like mine.

I would like to reiterate that there appears to be a problem with your system in this case. I would never have booked economy for almost $9000 when there is an equivalent at $5800. The system showed business class for the $9000 which, while not cheap, was a very good price. I trusted that Expedia was showing me a bona fide deal - however I now find myself in a situation where I am not receiving the services/goods which were offered to me.

I look forward to having Expedia restore my trust in their business.

Booked Avalon Reef Hotel (Mexico) through Expedia.ca. They promise amenities (which you pay for) that aren't available. Hotel is a dump, completely misrepresented by Expedia. Called Expedia who have customer service (use the term lightly) staff in Egypt who can't do anything but ask you to write a complaint on Expedia's website. Talked to a "manager" who YELLED at me when I was calmly explaining the circumstances and substance of my complaint. Told to email my complaint to customer service and I got a perfunctory response saying "they are only a booking service" and "thanks for choosing Expedia!" I called again and complained, explaining that Expedia has to take responsibility for the services it ENDORSES on its site. The customer service person (in Egypt) said she needed to call the hotel to verify my complaints (good luck with the slack-jawed confused staff) and put me on hold. She couldn't find a working number for the hotel and asked if I had ONE! I just started laughing at the stupidity of it all. They can't even CALL a hotel they have booking arrangements with. I complained relentlessly to the person I spoke to until they finally gave me a $100 voucher valid for one year. Expedia is a complete joke. Book direct through hotels and call to request a matching price or best Internet deal. Expedia is obsolete.

A return flight Faro – Lyon was booked with ebookers France for May 2010. Due to the volcanic ash problems the flight could not be executed due to major delays. The operator TAP gave us the necessary papers to enable us to claim the refund with ebookers. All the necessary info was submitted to ebookers. However now 7 months later and after a lot of correspondence we have still not received the refund from ebookers.
Conclusion: ebookers does not refund your cancelled flight.
Reference with ebookers: PBEBFR7922016374-réclamation TAP

I purchased trip insurance for my wife 12/23/10 because she has had health problems that typically make it difficult or impossible for to travel. The advertising on the Expedia website for trip made it sound simple and easy. For $27 your trip is covered in case you need to cancel. The up sale is misleading and is intended to add $27 to the average order on the itinerary and make it virtually impossible to redeem. The printable voucher even says sign and redeem like cash. I have spent nearly 2 hours of my evening waiting on hold or being told my flight is non refundable. No where on the up sale page did it readily or easily discose terms of coverage. No where on the printable voucher named Expedia.com Voucher does it disclose terms of coverage. Instead it talks about the voucher being non cancellable or transferable and sign and redeem like cash. This is clearly false and misleading advertising. After reading the fine print the coverage is only good with a physicians note or death certificate which would be accepted by most all airlines without the purchase of trip insurance. I just spoke to a gentleman named Antonio who refused to give me his last name or give me his exact title. All he said is he was out of Las Vegas. Fortuantely for us we can get a physicians letter and ducumantation for our refund. The reason we purchased the insurance was so we did not have to go thru this hassle. I think expedia is intentionally misleading travelers with the upsale of this "trip insurance". I think all those who have purchased trip insurance from Expedia within the last 3 years should be refunded their money because it was sold in a deliberately misleading fashion.