Expedia
reviews and complaints

Expedia declined my card, which had sufficient funds, and also put a hold on my bank card making it impossible to get decent rate for my flight being that i had to wait for the charge to drop off my card. I called expedia "4 times" to clear the matter up, and speak to the department that could release my hold, and all 4 times, swear to god, they disconnected on me. Extremely poor customer service from foreigners with poor english, expedia would probaly be out of business if every person that booked had to call the customer service line for assistance, and that is the truth. I even politely asked to speak to a supervisor who verified my callback number just as another agent did, and the line still disconnected and no one called me back. I will never even attempt to book through expedia once my money goes back on my card. This has even occured in the past. Give our us jobs to us citizens.

Best Western Puls Inn of Willams(Arizona) charged the amount of $166.84 to my credit card account.
They said I had a guaranteed reservation made through Expedia for 8/5/2013. Reservation number CRS#[protected].
But I didn't make this reservation. I couldn't find any evidence of before mentiond reservation.(email confirmation etc)
I've contacted Expedia both email and phone. They didn't reply email yet. Both call center staffs said "they can't find any reservation history regarding Best Western Puls Inn of Willams(Arizona). Most probably it would be happend in error between Expeia and Best Western Puls Inn of Willams(Arizona). If not "Ghost?"
To Expedia: Please investigate and inform me([protected]@kebus.com) the results.

I recently booked a one way flight from New Orleans, Louisiana to Toronto, Pearson through Expedia.ca. I received confirmation of my flight 24 hours prior to departure and arrived 5 hours early for my flight as members of my party had departure times prior to mine. Upon arrival at the United Airlines check in desk I was told this flight did not operate on a Saturday, nor had it for the past month. I promptly phoned Expedia.ca as I had in my hands the confirmation they had sent me just 24 hours prior. After 30 minutes on hold the staff at the United desk in New Orleans booked me on the same flight the following day, just in case. They had experience with Expedia.ca and were not as optimistic as I was. After a total of 60 minutes on hold, an Expedia.ca representative came on the line. I explained my situation to her, and noted that in the 60 minutes I had been on hold I had researched several alternative flights she could schedule me on to have me back in Toronto that same day. I was put on hold for another 30 minutes while she looked into my case. She returned to inform me I had been booked on the same flight the following day (by the United staff in the New Orleans airport, not any member of staff at Expedia.ca) and should I insist on her getting me home on the day I was supposed to arrive, she could start a new booking for me, $700 more than my original flight. Finally, she passed my call off to the escalations department, where after two hours on the phone with Expedia.ca, the call was disconnected. Frustrated beyond belief, I gave up. I booked myself into the closest Holiday Inn and went for a swim to blow off some steam. Rejuvenated, I attempted to try again. Surely, Expedia.ca couldn’t possibly offer this measly level of customer service. Another hour on hold, and finally I speak to an actual human being. I explain the entire situation again and expressed my frustration at the lack of any attempt to rectify the error Expedia.ca had made, with the knowledge this flight had not been operating for an entire month. I was not the first person this had happened to at this specific airport on this specific airline. They were aware of the change in the flight schedule, did nothing to notify me, and had no alternatives to offer. The woman on the other end offered cheerily, “but miss, you are booked on the same flight tomorrow.” The 24 hours I had to spend in an airport hotel at my own expense, and the now four hours I had spent on the phone with customer service apparently meant nothing to Expedia.ca. I asked to speak to the escalations department once more. Here the customer service representative assured me Expedia.ca would cover the cost of my hotel and offered me a $50 Expedia.ca voucher, not that I will ever be using their services again. Having submitted my receipt, I waited two weeks (one week longer than promised) before getting back on the phone to inquire about my refund. Another hour on hold and a trip up to the escalations department and finally my $100 refund for the hotel room has come through. 24 hours in a New Orleans hotel room, a total of 5 hours on the phone with customer service and Expedia.ca has finally agreed to refund $100. I work on an hourly rate, given the 29 hours Expedia.ca cost me, I could bring 6 people to Jamaica for a week, according to Expedia.ca’s vacation packages, and still have change left over.

I recently changed duty stations to Japan to serve with the Marines. My flight there involved staying overnight in Seattle before flying on to Japan. I reserved a room through Expedia the week prior for this night. Initially, I selected the wrong night on the website. Despite the "no cancellation" policy, I immediately called Expedia to inform them of the booking mistake, and the lady was kind enough to correct the reservation to the correct night (one night earlier).

Fast forward to the following week. First, Expedia never refunded my $85 from the first night I mistakenly booked incorrectly, even though the rep made the change for me. Second, when I arrived at the hotel, Expedia had apparently not updated the hotel on the fact that I changed my reservation to one night earlier. So when I arrived, the hotel saw my cancellation for the 25th of July, but wasn't aware I was staying the 24th. Oh, and every room was booked as well due to some conference in town... so I arrive at 11pm, have to be at the airport at 5:30am, and have no room. I called Expedia to ask what the heck happened and talked with a rep. He and the hotel clerk talked and were able to locate a smoking room (yuck) for me due to a last minute cancellation, and the Expedia rep provided the hotel with an Expedia credit card number to cover for the mistake. Now, two weeks later, I still haven't seen the refund of my first night of $85 (the mistake booking) or for the $90 for the night that Expedia paid for due to their mistake with notifying the hotel of my change in date.

As it stands, I believe the hotel has been paid THREE TIMES, once for my mistakenly booked night, once for my correctly booked night that was not actually reserved, and once by Expedia! Apparently, refund requests HAVE to be made by phone. Well, I'm in Japan and can't just CALL Expedia, especially since I would assuredly be sitting on hold while wasting overseas calling minutes. I had my mother call for me while on Skype with her. She talked with a rep from Expedia, who seemed to have no idea what was going on. Apparently Expedia doesn't document their cases worth s***, so we had to explain everything to him again, even though I had emailed Expedia 3 times explaining the situation and requesting a refund. He in turn said that the hotel would have to be contacted concerning the refund...

Finally today I got a response from Expedia, saying the hotel has denied my refund request. This, even though EXPEDIA PAID THEM for the night! And oh yeah, I still haven't gotten my $85 back from Expedia for the mistake night I booked, which the rep said would be refunded and corrected.

I am about to pull my hair out on this, both Expedia and the hotel have been absolutely incompetent in handling this situation, and neither of them seem to know what is going on since they don't seem to document anything! My advice... NEVER BOOK WITH EXPEDIA EVER AGAIN.

Please avoid Ebookers when you book flights or any other things for your trips! The reason being is that you would not want to get into a lasting nasty situation as I am in now. Last Thursday, I got to Ebookers through skyscanner for two round way tickets from the U.S. to China. As I tried to pay for the tickets, the website timed out. After that, none confirmation letters came to me. Naturally, I assumed I didn't book successfully from Ebookers. However, two days later, I received a call from my credit card company saying I have made a big transaction lately with a company called Ebookers. I called Ebookers for explanation and cancellation (for which I have to pay international photo calls). The representative said sorry we have to charge you 198 pounds for cancellation because you called for cancellation after 24 hours. What the hell is this? I don't even know I have booked the tickets successfully after 48 hours.I didn't agree but claimed my disagreement politely. Then he said an investigation has to be carried out for my case and the cancellation can't be done until the case is clear which is within 24 hours. That's 2, 672 dollars on my credit card and gonna due by the end of month. But I said okay since he said I could get a result within 24 hours. However, no one had contacted me the next day. I called again. Another female representative goes sorry the investigation is still on. You have to wait for 72 hours. Please note here, every time with their different representatives I have to verify my identity and booking information again and again and wait online for their rule's checking or other stuff for more than 20 minutes. The bill is on me. But I said okay if your first one didn't know your rules. However, another two days later, still no one contacted me. This time, I was angry and finally got to talk with one of their supervisor. This John listened to my complaints and cancelled the flights for me but said the investigation has to take another day. No explanation on their repetitive delays. Also, he said I will receive my cancellation confirmation within 30 minutes which I didn't and he said I will be contacted the next day which I wasn't either. Still, I am the one who used their online chat box to contact Ebookers again. This Mike representative showed me their investigation result which is an Admin Query snapshot which showed they have sent out me emails regarding my transition. One of the email send dates is 2013-12-23 2:00. Welcome to the future! Please note here so far I have received four emails from Ebookers in total, two are password setting emails I got after I started to figure out how and why I was charged by Ebookers, one is a survey after I contacted the first time and the final one is about the investigation result that the representative sent to me while I was messaging with him online which he claimed is a resend. Apparently I wasn't sent any more survey emails expect the first time which I responded with my unsatisfactory experience. But none of these emails were recorded in their so-called investigation result. In terms of my finance, I received $2, 474 back from them so far. But I was charged of $2, 672 not including $72.16 foreign transaction fee. So besides all these inconvenience, Ebookers still took away 198+72.16=$270.16 from me.

I booked a trip to Thailand through Expedia. The day before I was scheduled to leave the US I received an email saying changes had been made to my itinerary. I called the agent as it said to do. I spoke to an actual live human being who looked up my flight info and said there was a 10 minute change in my first departing flight, NOTHING ELSE CHANGED. Her words. I printed off the most up to date copy of my itinerary and I left for Thailand.

I had a wonderful trip. When I showed up at BKK to start my travel back to the US I went to the check in counter where the woman told me "no ticket." I was puzzled as I showed her my itinerary and she continued to check the computer. I went to the airline customer service desk where I was lucky to have a woman that spoke decent English. She looked up my flight and said that Expedia had changed my flight to an earlier one - 6am! Well I was at the airport at 5:45am since I thought my flight was at 8:15am. She said Expedia should have notified me. She was able to reschedule some things so I was able to make it back to the US. I went back through every email I ever received from Expedia, NOTHING. I pulled up my itinerary online, it still showed an 8:15am departure out of Bangkok. I spoke to a freaking human being from Expedia who told me NO CHANGES to my return flights.

I will never book travel through Expedia ever again. The heartache and anxiety I experienced while sitting in another country trying to get back to the US all because they didn't notify me of a MAJOR change to my flight.

No thanks Expedia, I don't need the headache that comes along with using your services.

We bought 2 Cruise tickets from Expedia. They told us, we'll get $105 on board credit per person. When we asked for it, the rep at the ship said it is per cabin. After the cruise, when I contacted Expedia; they changed the story.
So, watch out. Do not buy from Expedia. Go directly with the carrier. Ask for everything in writing.

I paid for a flight from Naha to Phuket in November of 2011..Hours after I had booked the flight I no longer needed to make the trip, so I called up expedia "customer service" and inquired to the posibility of a refund".

I was told it would be no problem since I had just booked the flight, but it would take 90 days to process the refund and return my money to me.. Even though that is a ridiculous amount of time to process a refund, I agreed, .

180 days later I have still not received my refund and I have spent approximately 32 hours on the phone and emailing with Expedia:. The latest "word" from Expedia is that my credit card billing is needed from the last 6 months to process the refund/.

To which I laughed at and asked if they were joking'.

I still have no response/.So, I have no refund and I have no plane ticket which I am pretty sure constitutes some type of con. 1de02bd

Booked air travel with Expedia for 2 persons in July/12 for travel to Israel Dec 22/12 to Jan 7/13 with American Airlines departing & returning from Miami Fl. With outbreak of hostilities in Israel in late Nov/12 decided to cancel trip. Expedia e-mailed me on Dec 1/12 outlining terms of cancellation, i.e. tickets could be used for future travel less change penalty (ticket value =$1459.83 CD ea.) of $281 ea. as longs as travel completed by July 15/13 with same airline, departure from U.S., same passengers travelling. I called Expedia to confirm & was told by an agent that I even had until Dec/13 to use tickets. I then e-mailed for clarification & they e-mailed that the July 15 date was correct. When I attempted to re book travel, this time to Spain in May/13 I was told "a tax" of approx $900 CD would be imposed, even thought the online fare with them showed amount of approx. $1240 CD "tax included". I was not able to get a satisfactory explanation for this. Further e-mails asking for clarification were not acknowledged or answered even though previous e-mails from me were responded to by them within 24 hours. I called them again on March 6 for explanation & was then told that my travel must now be COMPLETED by MARCH 16/12 ! Having words with them at this time I hung up angrily & followed up with further e-mails asking for explanation...again no reply. On Mar 13/13 I again e-mailed for clarification & indicated that I was prepared to pursue this dispute various appropriate consumer agencies, again no response.
Obviously I feel that they have been totally dishonest & underhanded in this matter resulting in a loss to me of over $3000 CD.
They have provided conflicting information, have tried to impose questionable taxes, have reneged on their stated re booking dates & refused to respond to my latest e-mails and imposed a "new travel before date" approximately 10 days before it's expiry !

Never use eBookers car rental!

We reserved a car before flight from eBookers and payed good insurance with 0 risk. (100% insurance.). We also phoned there once to ask if the insurance was good enought-no good answer...bad English only.
At Bologna´s airport in Italy Sicilbycar car rental had NO KIND OF IDEA what kind of insurance we had ordered or how much we have to pay more to get 100 % total insurance. They found out " a good chance to ask extra money"..
The man in Sicilbycar at the airport sold us more insurance.
And after we came home they had taken 170 euros from our credit car.
No good explanation.'
We reclaimed to Consumer Authority and eBookers.

Sicilbycar explained that it was "extra cost from car parking" etc. lies (we had to leave the big car 1 meter away from parking line..).
No good explanation.
The process is going on and we are waiting money back from eBookers, who does not know how to communicate with its car rental enterprices...

for anybody out there who is thinking about using expedia.ca to book, don't. the worst service. I booked flights thru them and the booking says you don't get advance seat selection which they don't tell you about when you book. you find out after you book. then i find out the last minute that you can but you must do so directly with the airlines more than 24 hours prior to the flights. since it is now less than 24 hours before i take off, i can't get seat selection and to top it off i can't do web checkin.

On November 18, I used the Expedia website to book a hotel room for November 20, 2012. To do so, there's a start date calendar one clicks to select the date. I selected November 20, 2012 and the end date field automatically set to November 21. I confirmed this and my card was charged.

I got an email confirmation indicating that I'd booked a smoking room, which I had not. I contacted the hotel and they said there are no smoking rooms, so I disregarded the email.

My friend and I arrived November 20 and was told there was no reservation. Expedia had booked the reservation for the date of purchase rather than the date I had carefully selected and confirmed on their website. I contacted Expedia and was told they had no manager available, but they would submit the refund request. I called Friday, November 23 and was told that my refund had been approved and was in a queue for Monday, November 26. Then the customer service nightmare began.

I checked with my bank December 2 and was told the refund had not been processed. I called Expedia again and explained the situation. The first agent transferred my call to http://Hotels.com (?) who obviously had no record of the transaction. I called Expedia again and the next representative first said she had no notes about any of my calls. She then contradicted herself and said there was a note saying my refund had been denied.

I called to dispute the call with my bank, and she connected us for a conference call. The next Expedia representative also said there were no notes and asked why I didn't contact Expedia about the smoking room. I said I contacted the hotel directly to switch rooms and they had advised me that there were no non-smoking rooms, so I immediately realized the Expedia email was not credible, so I disregarded it.

The representative put me an hold and came back and said he could find no problem with the web site and could only offer me a coupon for $50. I would never do business with Expedia again, so that's pretty insulting. I want my full refund of $77.90. Expedia's coding problems are not my fault.

The supervisor I next spoke with told me that because the email listed the check in date as November 18, 2012, it was a contract which she must uphold. I then pointed out that since they booked me for a smoking room (I didn't want) and it was a room which *didn't even exist*, that they failed to uphold their end of that contract as well. It was a ridiculous and patronizing argument. Their email already had no credibility.

the short version: Stay away from doing business with these people. Their website is flawed, their customer service people switch stories, and they don't even keep notes about customer contacts or disputes.

I realized that I never received my discount from Expedia. I booked hotel and airfare for two at the same time. They overcharged me $120 - basically charging me like I booked each individually. I asked customer service to look it up. Try to book just like I did, once individually booking just hotel room and then air. Then to book the hotel and air together. There was a $120 difference. They refused to even humor me to see that I was right. They just kept saying, "I'm sorry you would have needed to catch that mistake within 24 hours." I then asked for a supervisor who politely repeated the same thing. It was like talking to a parrot! Very annoying - he kept saying maybe the flight costs changed. I pointed out no, all the same, I just never got credit for booking flight and hotel together. He refused to even look at it. NEVER USE EXPEDIA!

I scheduled a flight and hotel with Expedia in May 2012. By late May I realized that I couldn't use the reservation that I had scheduled through Expedia and so I cancelled it. Rather than immediately issuing me a refund, the employees at the call center in India proceeded to require me to go through some completely unnecessary steps. I repeatedly called them (using the office phone, as I didn't have one at the time) and through long wait times and dropped calls, nothing came of it. Then when I was able to get through, I found out the amount that I was owed (about $411), but again through disconnects and dropped calls, my refund was never issued. I then called again and found that the employees instead of using my email address, which Expedia had, they had closed my file completely, so no one could help me. Again, instead of being apologetic about the whole affair and issuing a refund the legal team for Expedia demanded that I sign a “Motion to Dismiss With Prejudice, ” which means that if I don’t get my money I would have no legal recourse to get my refund. So, I obviously won’t sign such a document. They then dropped that requirement and asked that I lie to the court and say that the matter has been settled BEFORE they’d send me my money. I took them to small claims/conciliation court and won my case--STILL no refund! And guess what?!? They didn't require me to talk with them on the phone to get the money that the court had ordered!

Expedia is also hoping that you won't know how the law works. You are allowed to recover not only the cost of the resrevation, but also the filing fee with the court AND costs; for instance, to notify Expedia of the lawsuit you have have them served, which means that you have to send a copy of the suit to the server and use a money order to pay the server--so you have the cost of the server, the money order fee and postage. When you are in conciliation or small claims court, make sure that the judge/referee awards you all of those costs.

Expedia is hoping that you'll find the work and expense of getting your money back to be just too much--and then they get to keep your money! DON'T LET THEM!

If you take your case to conciliation or small claims court and you win, but not all your costs as you are allowed to claim, check to see if you can appeal to District Court.

We booked a flight with Expedia.ca to portugal via Sata and they forgot to book us with Sata, we called back with our booking number and they told us it will cost another 250$ on top of the 750$ that they were charging us. The supervisor at Expedia.ca Is as St***d as a box of rocks. They haven't a clue what's going on!?!. I have been with them for years and have planned many vacations with them. I will never use them ever again and will let the world know for as long as I live. All this because they made a mistake and want me to pay for it! NO WAY!, my advertizing will cost them more than 250$...bet on it!

I was booking a hotel for seattle and decided that I would try the un-plubished rate option... What a mistake! I selected the "downtown - pike place" area and looked at all the hotel that came up when I did a regular search. All hotels were within walking distance of pike place. So I selected the un-published rate for this area... I ended up out by safeco field, a 30-40 minute walk to pike place! When I called the hotel they said they are not in the downtown pike place area, but in the stadium area, and they have a shuttle into town as its a bit to far to walk.

I called to complain and asked to be moved to a hotel that was actually in the area I had selected. After 2+ hours on the phone I got no where. The only response they gave me was "well you are in a neighbourhood close to the area you selected. I didnt ask to be in an area"close"to pike place, I had selected"pike place"

After several rude and useless customer service people and"escalations" people, I asked to speak directly with a manager. The manger lived in seattle and even said he agreed that I was not in the pike place area, but agin he could care less about helping me out. This is a horrible case of false advertising, and as such is completely illegal. And I am not sure what country expedia cs agents are located, as it is clearly not canada... But they could care less.

I will never use expedia again, and I will make sure that everyone I know is aware of how horrible their service is.

We have had no reply to the following complaint, which we made to Expedia both electronically and (by regular mail) to their customer complaints department:

I write to register a complaint at the extraordinarily poor treatment that we have received from Expedia during the past month. Because the circumstances are complex, I will begin by outlining, in bullet-point form, the series of events that precipitated the mess in which we (and you) now find ourselves. Then I will outline our extreme dissatisfaction with the way that your call centre has handled our effort to try to get this mess straightened out.
• On February 6, we booked flights to Washington D.C. for our family of four, through Expedia. Because my wife was to fly out two days later than the rest of the family, this involved two itineraries: [protected] (for Elizabeth Davies) and [protected] (for Gareth, Peter, and Rhys Davies).
• On February 24, I learned that I would have to stay in the United States for a day later than I had previously thought, and that I would need to fly back from New York instead of Washington. My wife phoned Expedia to inquire whether it would be possible to change my ticket, and was told that it would, but that the request would have to be made by me, rather than by her. Expedia emailed me later that day, asking me to get in touch to confirm that I wished this change in my reservation to be made.
• I duly phoned Expedia and asked for my reservation to be changed, so that I came back from New York on 15 April, on BA 174. Because our booking was complex, involving those two itineraries, I was conscious of the possibility of confusion, and therefore made it particularly clear in our conversation that this change was only for me, Gareth Davies. Expedia explained that this could be done, at a cost of just under £400. The amount surprised us, since my wife had been quoted a much lower rate just hours before. Still, this was less than the cost of purchasing a new return ticket, so I authorised Expedia to make this change.
• Expedia then changed my wife’s ticket rather than mine. At a cost of £494 (£394 for the difference in flight cost + £100 for making the change), it thereby succeeded in ruining our entire travel arrangements: (i) I still didn’t have a flight back from New York: (ii) my children, age 12 and 8, were still on their flight back from Washington, but would no longer be accompanied by an adult, since I would be in New York on business, while their mother had been rerouted from New York.
• I discovered this error some two weeks later (Expedia had not sent me electronic confirmation of the change, so I went to the website just to check that all was in order). I assumed that Expedia would acknowledge the error swiftly, restore my wife’s initial reservation, and book me on the flight that I requested, and that there would be no additional cost to us.

Since that point, my wife and I must have had fifteen or more phone conversations with the Expedia call centre in India in an effort to get this mess straightened out. Each conversation has been with a different person, each has involved being placed on hold for extended periods, and each has begun with us having to explain the entire saga afresh. At no stage have we had the sense that any one person had taken charge of our case and was taking it seriously. Sometimes, the people to whom we spoke were polite, but on other occasions they seemed impatient with us and discourteous. They were often self-righteous in their manner, unwilling to acknowledge any possibility of error on Expedia’s part, and neither did they evince any interest in winning our goodwill by trying to find a solution to the extraordinary and extraordinarily costly mess that they had created. Repeatedly, we would be promised that our case would be investigated, and that we would receive a call back ‘within an hour’, or ‘within two hours’, but this never happened—not even once. On other occasions, we would be told that our case was to be handled ‘within seven to ten working days’, even though it was by then only a week or so before we were due to travel.
Some two weeks ago, during one of these endless, frustrating, interminable, and entirely fruitless conversations, your representative informed us that the tapes of earlier conversations had been reviewed, and that no evidence had been uncovered of Expedia’s culpability—that the mistake was all ours. I was baffled and amazed by this incomprehensible finding. She mentioned that it would be possible to send us the tape of the crucial February 14 conversation that had resulted in our reservations being so disastrously disrupted. Later that same day, I called back and arranged for this to be done: I was told that my credit card would be debited £10, and the tape sent via email. This has not happened. More than that, in a subsequent conversation yet another Expedia official informed us that such a request would have to be made in writing, to an Expedia office in Lancashire, and made some further, confused reference to photo identification.
On various occasions during this protracted and endlessly frustrating experience, we have been assured that our case was being considered by ‘the duty manager’, or by ‘the escalations department’, and have been given specific commitments for when they would be contacting us. As already mentioned, none of these commitments have been met. What is more, on at least one occasion a particularly sententious and hectoring Expedia representative told us that the case was closed because the mistake had been entirely our own.
Because time was running short, we were by now desperate to get our return travel arrangements straightened out, but Expedia was unable and seemingly uninterested in helping us to do so. In these circumstances, we had no alternative but to book new return flights from New York for myself and my children. We did this through Orbitz, at a cost of $1, 957.81, or about £1, 300. By my calculation, Expedia’s error, and its subsequent lack of commitment to getting it straightened out, has now cost us £1, 800 in additional flight costs.

my daughter booked a flight from vietnam to ireland with expedia and paid for it by visa debit.
The money has left her account and cannot be recalled.
When she went to the check in she was told her booking had been cancelled. No explanation was offered by Etihad.
There were many phone calls to expedia in total nearly 4 hrs.
Eventualy they admitted to an administrative error.
They could get my daughter on to the next flight 24 hrs later, but I would have to pay for the new flight.
So this was done, new flight paid for and my daughter is home.
But now we have paid for two flights and expedia are being patronising and pedantic.
They were unhelpful and rude in the first series of phone calls.

BUYER BEWARE - Unless you do not care about cost, price guarantees, or perks, stay as far away as you can from any Expedia or its affiliate companies. Since August 2011 to March 2012, we spoke to no less than 15 -25 representatives and supervisors. They are as pleasant as can be and offer a world of guarantees to get your booking. It makes no difference if you have the reps name, extension, date, taping of the conversation, etc. You will be ripped off big time! We have NEVER had such poor quality customer service as we have with Expedia and their employees. They do not return calls, they do not honor their promises or guarantees (you will be referred to the "terms & conditions", which naturally comes after you have placed your deposit and received your confirmation. So, if you see a lower price, upgrade or perk, it will most likely state "new bookings only".Not one document we received matched another.
We were provided different information each time we called and asked for detailed breakdown of invoices or information we received. Personal information was wrong, and a hassle to get corrected. Information for 1 member of our group continued to come to us, not them. When we tried to correct that, we were told they had no means of doing so. The other party booked individually, with their own e-mail address and credit card.
Their supervisory level reps are worse than the customer service representatives. They are disrespectful and uncaring.
Several months before the actual cruise, I wrote a 9 page letter to their headquarters, the cruise line, and the affiliate partner they represented, of which only summarized our issues and situation at that time. We could now add another 8 pages. The cruise line said they could not speak with us because we booked through a travel agency. The affiliate partner responded to us that their board of directors review all such complaints about their affiliations. To date we have not heard one word from Expedia headquarters. They are extremely unprofessional..

One response from a supervisor was so off course, it was pitiful. Although there were more than 10 in our group, only a few of us used Expedia. Needless to say, after our experience, Expedia, its affiliates and the cruise lines have lost, not only our business, but those who traveled with us.

I had booked a week long trip with my boyfriend. It was to France for our anniversary. On our way to France our plane gets some mechanical issues and we had to stop at another airport until it was fixed. We had to miss our first night in France because of this.

I had called Expedia while waiting for our plane to let them know our situation and that I would like a refund because it wasn’t our fault we didn’t get there in time! So I was told that everything would be taken care of. They lied!

We had an amazing trip and I figured I would worry about all that when I got back to the States. Since our trip I have been trying to get in touch with Customer Service to figure out what happened. I usually get the run around then when asked to speak with a supervisor everyone knows how to help you. Another lie!

I finally get to a supervisor that sounds credible and I was promised a refund. Well it has now been 4 months since our trip and I still have yet to have that refund in my bank account! I don’t understand how a company like this would be so irresponsible. I have always used Expedia because of their great deals and the service I’ve received. Well I will no longer use Expedia ever again because of all this. All I want is a simple refund because circumstances were out of my control.