Complaint Rating:

Company information:
AcaiaSlim
United States
Phone: 1-877-317-0189

I too was exploited by the AcaiaSlim product. I noticed it shortly after posting to my account. Here is my bummer. I did not receive my "free-trial" product until after 12-28. As I call to demand refund for a product for which I did not agree to, (mind you it is 1/2/09) I spoke to a very gracious young lady named Ashley. She of course did her job in saying that I agreed to the Terms and Conditions. Well, the terms stated that you have up to 14 days from the day that you get your product. Well, I just got mine therefore my cancelation did fall within parameters and I should get a refund. On top of that, they sent me out another one today and she said that she may refund the ONE TIME ONLY refund for the product and would cancel my account. I demanded that she speak with someone or give me someone else to talk to because I was not going to allow someone to not give me "due process" so to speak. I went ahead and was put on hold. She came back and explained to me again that I had agreed with terms and condiotions. I once again added that I hadn't received the product since 4 days ago. She stated that her computer said that I should have gotten the shipment on 12-8. Well I didn't so I demanded some more (all while keeping my composure because I know it is not her fault and she is just doing her job). I was placed on hold once again. When she returned, she said that I would be granted a full refund but to keep in mind that were going outside the policy. I thanked her, and also apologized if I was abrupt at any time because I know she is just doing her job.

Over all I suppose they should put the fine print in bigger letters. Thats what you get I guess for being gullable, following a fad, and buying stuff like that off the internet.