Excalibur Films reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Excalibur Films
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dvds
On July 18th I boughtdvds from Excalibur Films. Ten weeks later and I'm still waiting for ten of the DVDs. Excalibur Films will lie cheat steal and do anything they can to destroy a person's will to persevere with the complaints process. I have given up all hope of receiving the product I ordered. I live in Sydney, Australia and I have no legal means to getting a refund. I'll just have to learn from this experience. What I don't understand is why and how have Excalibur Films been allowed to operate a business like this without the FBI or someone investigating them.
Charlie Horton
dvds
In April I placed an order that should have been shipped to me by now. I spent 342 United States dollars which is around 470 dollars Australian. I'll complain to the Internet Crimes Complaint Centre with the FBI. I have read all the postings and they seem to be negative. I only hope I'm lucky and I receive my DVDs. It's a worry that their phone number doesn't work.
Fraud
Fraud! I placed an order Feb 23, it's May 2nd--no product. Thank goodness I used PayPal, I will get my money back from them and I didn't get my credit card info stolen like so many others ( I am working with their dispute center now.) These guys are a scam, I found tons of bad reviews online. Too bad I didn't look before I ordered.
The complaint has been investigated and resolved to the customer’s satisfaction.
Two months ago I ordered a DVD. I contacted them once and the phone rang about 60 times before a woman answered. She told me they had to back order this DVD when it was clearly in stock when I ordered. it. She said it should be mailed out by the end of the week. Here it is 2 weeks later and no one will even answer the phone! What a scam! They should be run out of business. I did not get my merchandise but they sure billed my credit card quickly. Buyer BEWARE!
I'm guessing Avenger1 never got that refund. Please heed the many negative reviews about this company. The posters aren't cranks or disgruntled customers, they're people who have genuinely been ripped off. Excalibur stole my money, lied to me, and I believe provided my credit card info to some crooks other than themselves. I wish I had searched online reviews before ordering from Excalibur, it's a criminal enterprise.
Similar experience. Ordered 3 DVDs, supposedly in stock, but was then told the items were on order. Waited 10 days, items never shipped. Re-ordered the same items from a different website and they shipped out the very same day. Plus Excalibur sent me a link to their "guaranteed in-stock" overstock/clearance items, all of which are garbage that nobody would want. It's your basic bait and switch tactic. Canceled my orders with Excalibur and requested a refund, a refund which I am still waiting for. Don't waste your time or money. I wish I had found the bad reviews before I ordered but they don't come up in a search for reviews of Excalibur Films. Search Excalibur Films Fraud, Scam or Complaints. And if you do get burned, write a complaint online. Warn others. Help put this worthless crap pile business OUT OF BUSINESS.
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I know this comment is from 2018 but it's possible you may have a recourse. In the U.S. we have consumer protection laws against fraud that work most of the time. I believe you have the CC Act which may be similar to our laws. Even though Excalibur Films doesn't have a brick and mortar location in Australia you still may have recourse. This is the page I found on Australia Consumer Protection Laws, https://consumer.gov.au/australian-consumer-law, I would check it out. Not only that but your mail service may be able to help you file a fraud complaint. In the U.S. if a business has multiple complaints against it it can be put on a special list that consumers can access to find out about any complaints. If you can find enough complaints the Brea California Better Business Bureau may be able to intervene on your behalf. I don't believe you would need to say what kind of films they were that you ordered if that is of concern to you. This is Excalibur Films address that I found. 2487 Orangethorpe Ave. Brea California 92831 I hope this helps you or maybe someone else.