Complaint Rating:

To whom it may concern,

I was at the airport today trying board on a 1:25 flight from Zurich to Brest, FR. The flight was canceled due to the plane breaking down and Air France not having a back up plane. I got to the airport around 12:00pm which was when I found out of the cancellation. There was a 1:15 flight with a stop over in Paris which they did not want to put me on unless I paid an additional 500 swiss francs. (Note: I was not checking any luggage - all I had was a carry on) Instead they had me wait the whole day until 6:05pm and arrive at Brest at 9:40pm.

The 1:15 flight was not fully booked and dont understand how they run their business. It would not cost them a dollar more to put me on the earlier flight. They chose to have a very dissatisfied customer stay in Zurich and miss his cousin's wedding. This would not have happened with any other company. The supervisor did not want to even hear my story. His level of customer service was very unacceptable to say the least.

I paid about 600 francs which was expensive as is for such a short flight. A reasonable fee would have been fine, but to try and charge such an exaggerated rate is beyond human. I would like to make sure that this complaint is heard by top personnel at Air France. I would also like to be refunded some type money if not all. I am very angry, dissatisfied and can't even put into words how I really feel right now. Thank you for your time.

Regards,
Jose