Complaint Rating:

We read the entire "terms and conditions" prior to entering any information online. The "terms and conditions" did NOT state anywhere that a debit or transaction would take place. We have contacted the "tech support team" and was disconnected twice, transferred twice and when a supervisor was requested, we were told, "there is not one here". When asked what time one would be available the answer turned from "not available" to "she is busy". The bank stated that check number 9999 was debited TWICE for $49.95. I have looked up this company on the Better business Bureau and found additional information that is disturbing. When I contacted the "tech support team" again, I asked for a business license number and was told "that information is private and not available." I asked what the name of their company was and was told "we are a third party company and can not release irrealavent information" and the call was terminated by the rep. I feel that a Class Action lawsuit should be brought up against this company and any/all other companies that have a similar practice. We are not finished with this company as I am going to do further research.