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Evaluesoftware.com Complaints & Reviews - I believe I have lost $1650 instead of saving $200

Evaluesoftware.com Contacts & Informations

Evaluesoftware.com

Posted: 2011-03-18 by    Megale

I believe I have lost $1650 instead of saving $200

Complaint Rating:  91 % with 11 votes
Contact information:
Evaluesoftware.com
United States
evaluesoftware.com
I am SO SORRY that I tried to save $200 by buying from this company. I will NEVER buy from them again because I believe I have lost $1650 instead of saving $200. I wanted to buy Adobe Creatve Suite 5 Master Collection for my business marketing dept, and I needed the full version, which has an MSRP of $2500. An online search indicated that evaluesoftware sells it for $1650. Other online sellers were selling it as low as about $1850. The evaluesoftware.com website description reads that the bundle "includes upgrade version PLUS a previous qualified version of the software that allows for a full installation/activation on 2 computers". I called evaluesoftware prior to placing my order to be sure that it was a legitmate license and to be sure that it was NOT just an upgrade version. Also, I wanted it quickly, and the website had an overnight shipping option. On the phone, they assured me that it was a legitimate license, and that they had it in stock, so I would get it within 2 days if I paid overnight, and 5 days without extra shipping cost. I paid the overnight shipping on Wed morning, expecting it to arrive by Friday. It did not. I called on Monday to inquire, and Alysa said it had been out of stock when I ordered it, but it would come in later in the week. When I said I needed it right away and they had originally told me it was in stock, they said they would check with a supervisor and call me back about sending me a download. They never called back. I called again the next day, and this time, they agreed to refund my overnight shipping charge and said they would drop ship the software from their California supplier overnight. I received software from CA the next day, but it was only an upgrade version, so the box said that I could not load it on my computer without a previous version. I called again, and after explaining the situation in detail to Katie, she put me on hold to speak with Nate who I had talked to the day before, and I stayed on hold for 20 minutes until I hung up and called back. Nate answered, which meant that no one had had any intention of ever coming back to me on hold. I read aloud to Nate their online description indicating that they would provide an outdated version with the upgrade version for a full install. Nate told me to go ahead and open the box so I could give him some info from it, but I refused to open it because then I would own it, and I would not be able to use it! He tried to coerce me into opening the box, telling me he could give me a key if he had info from inside the box. This was when I figured they were trying to stick me with it. He said he would check with his shipping dept about a previous version or a key and get back to me. So far, no results. I am SO SORRY that I tried to save $200 by buying from this company. I will NEVER buy from them again because I believe I have lost $1650 instead of saving $200. Not only did they misrepresent the product they were selling, but the purported "previous qualified version" is probably a pirated license, if and when I ever get it. I've learned my lesson! Pay the MSRP once and forget paying twice because of crooks.
Comments United States Online Scams
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