Complaint Rating:

Company information:
Europcar
Italy
europcar.com

Europcar at the Florence airport recently provided me with a defective vehicle that was in need of maintenance. When I returned the vehicle three hours after renting it, the sales woman became hostile and rude, and told me that I do not know how to drive, and that I damaged their car. They did not provide me with another, or offer any help. At first they charged my credit card over three thousand euros which effectively ruined my vacation as I was distraught after I called my credit card company to check what they had done to me. They ended up charging me 1000 euros, sending the repair invoice as if it were proof that I was responsible. I have been driving cars with standard shifts for more than 30 years. I suspect that since they saw that I was American, they thought I was a good target for obtaining money to repair a vehicle with a faulty clutch. Don't let Europcar ruin you European vacation and steal your money! By the way, they also claimed that they did not receive confirmation of my internet reservation and then charged me double the price. They were determined to steal the money one way or another!