This company requires a $50 "activation fee" to process a free stay at a resort as long as you attend one of their timeshare presentations. The contract clearly states that this activation fee will be refunded as long as you attend the presentation. They ask for 120 days following the completion of your truip in which to process the refund.
We took our trip in early April, attending the presetation, validated that attendance with the time share presenters, and we thought all was well. Now, it has been 6 months since then, and there has been NO refund. I have been calling this company daily for the past 2 weeks with the representative's voice mail saying they will get back to you in 24 hours. IT shouldn't be this hard just to fulfill a basic contract like this and it reeks of deceptive business practices. I suspect that they hope most folks will simply forget about the activation fee refund and they get to pocket it. And for those who actually request their money back, they are going to make damn sure that it is going to be as difficult and drawn out as possible.
The Office of Consumer Protection is going to hear from me next. ETTSI are freakin' rip off artists!!!