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4.5 4162 Reviews

Etsy Complaints Summary

14 Resolved
511 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 561

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5:38 pm EDT

Etsy suspension of more than 50, 000 shops

May 2017 - Etsy has suspended more than 50, 000 seller shops because they refused to sign for etsy pay (including sharing a great deal of personal financial information with etsy. At the same time these sellers have been suspended, etsy pay is not available to all countries who sell on etsy. As such, how is it legal for etsy to enforce a requirement that some sellers (in certain countries, including the USA) are required to sign up or be suspended while others are not and can continue to use only their payment method of choice? This cannot be legal. Oh, suspended shops did not receive any compensation for losses due to listed items. It is time for a class action lawsuit!

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11:31 am EDT
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Etsy etsy selling

I sold on etsy for 9 years and loved it. Well back in October 2016 my shop was shutdown and was give no reason as to why. I finally got in touch with support and they told me that I had a cat ring in my store that was against their policy. They said it wasn't raw material for jewelry making or wasn't handmade. So I had to delete it. They said they had emailed me back in September regarding this but I never got the email. So again in Feb 2017 I was shut down this time they said for an elephant ring. To my dismay I thought I had gotten rid of everything that was an issue. The ring had slipped through I had over 1200 items in my store and I didn't realize it was still listed. That may sound crazy but I stayed pretty busy. They said I could appeal it and I did but they would not let me come back. I was pretty shocked after selling on etsy for 9 years and it was my lively hood. The thing that upsets me the most is there are sellers still selling rings on etsy the exact rings that I got kicked off for selling. I don't understand it makes you feel like there was some ulterior reason for this. I have my own online store now and struggling to get it out there. Etsy has all the traffic. My shop is carolinabeadshop.com

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6:54 pm EDT
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Etsy item I ordered from seller sofia nicoli, miami, fl

purchased an item that was not up claims posted on etsy. item defective. was told I could return it but she would be out of town for 2 weeks. waited to ship back after she returned. when i emailed about receiving the item, usps showed it was delivered to her address, Sofia Nicoli
19275 Biscayne Blvd.
#38 - Aventura- Florida - 33180, this is the response i got she stated she had not received it and got this email from her:

"I've been trying to be nice to you with no avail. The number without the carrier means nothing.Also you should be grateful to have a good person like me getting your no amicable messages and still trying to please you.
No one after 2 months would accept a ring back or even consider to refund it because I will never know if you didn't drop the ring and loosen the stone- I don't know if you took a shower with it or wash dishes with it so the silver ( which always turn color - some take years some don't but it's silver ) ... still Im here listening to you - bottom line I did not receive anything yet - show me the receipt of the shipping.

Also I will access the condition of the ring once I received."

So now and I out the item and my money!

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1:06 am EST

Etsy pendant

I bought a pendant from this website Etsy and I did not receive my order. I would like to mention that seller took my money pretty fast and at the beginning he seemed nice and trustworthy. I told him that pendant was a present for a dear person and he assured me I'll get my order on time. Several days later I received a message from him stating that my order was shipped but there was no tracking number. Seller assured me I'll get my number within a couple of days and that was the last thing I ever heard from him. I tried to reach him many times but that took me nowhere. Money lost and I did not receive the pendant. I am very disappointed with Etsy and I will not buy from this site again!

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7:47 pm EDT
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Etsy posters

Ordered from this woman's etsy store. Print came out looking like trash. Got it printed at a store for about $9. Picture was $6 for the digital file. Picture came out looking like total trash. Seller then ridicules me and insults me, calling me names.

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3:58 pm EDT

Etsy Rips off and steals from vendors and customers

Etsy is fast becoming an obsolete [censored]pile of idiot admin that shuts down threads in the forum and deletes accounts if anyone challenges their corrupt behavior against the marketplace vendors and customers.

Recently in July 2016, etsy double billed customers and shop FVF sales through their payment processor, worldpay. It is not the first time but it is the worst time and extendedly so.

Etsy further continued to steal from vendors and their customers in stating they could not see anything on their end of it and said to contact them through email as they do not have a phone number for customer service. They demanded screenshots of bank statements from customers in order to refund them overages at their discretion and shut down anyone who complained publicly. They have deleted threads asking for help and restitution and this has extended from early July well into August.

Etsy kiss ups in the forum have shut down threads and muted sellers and customers so they will not be heard on their site.

Thousands upon thousands of dollars are missing in customer and vendor accounts and etsy will not reveal where that money is, nor have they refunded all cases weeks later.

Etsy promised to remove negative feedback from customers who wrongly blamed individual shop vendors on the etsy site, yet they have not done so for any of the many shops bringing it to the attention of etsy via forums. This drives down the shops rating and seo ranking, thereby tarnishing their business and allowing etsy corp to remain immune to admitting any wrong doing.

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5:36 am EDT

Etsy nike shoes

I purchased a pair of Nike shoes for women and they sent the wrong shoes. I spent $80 of my money and at first I received an email saying they would get back with me with their aftercare shipping department but nobody has contacted me! I have emailed every day 2-3 times a day and no word from them!
I have no idea who or what to do? I had no idea it was coming from CHINA!
The Tiffany blue shoes are what I ordered and they sent me green shoes! It won't let me upload green shoes.

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1:21 am EDT

Etsy very dishonest company!

I have ordered some items from Etsy in early March and weeks later nothing arrived so I contacted them and asked about my order. They said that they need to check what was going and promised to contact me back later. Then they said that my order was probably lost and said that they'll send out another package. I agreed. It is now May 17 and still nothing! They were replying to my messages and seemed very nice, but when I asked for a refund they stopped answering. Very dishonest and disrespectful company!

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8:33 am EST

Etsy terrible customer service

Hello. I ordered something through Etsy few months ago. I thought that shipping was quite expensive, but still ordered. Actual postage was only half what the total cost was, I realised that only when I saw the costing stamps on the package. Item I ordered looked great on the website and it was very expensive too. But those were only images, and the actual item did not reflect the price, and looked cheap. I contacted customer support and demanded a return. But the rep responded rudely and said very unkind things. Then he just dropped the call. No excuses, no apologise, no refund. Very disappointed with the service.

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2:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy hatinsanity - damaged

I ordered a hat ($45.) through Etsy- the company selling the hat was called HatInsanity. After I ordered the hat, I saw that it was coming from Hong Kong. When it arrived, even though the box said "fragile" it was smashed quite a bit and torn open on one corner. The hat had a crease in the top from the box being damaged. The was no receipt or anything in the box - can't find anyone to complain to. Buyer beware- I'll never buy anther thing through their site! I have written to PayPal to see if they have any suggestions- the hat was supposed to be a Christmas gift to my granddaughter. [protected]@msn.com

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10:54 am EDT

Etsy does not protect consumers - seller took money and closed account

Etsy did not stand behind their word to protect customer purchases. I complained to a seller that the product ordered did not match the image. The seller (who had hundreds of positive reviews) said she had intitated a refund, When I didn't receive a refund I tried to contact Etsy but they just sen you in a hopeless loop of dropdown menus, which indicate that you are on your way to opening a case, but go nowhere but in circles.

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Karen Garland
, US
Nov 22, 2016 6:59 pm EST

I have placed 2 orders with a company off there website and have not received my orders and no reply from my emails. This a lot of money spent and am not getting any where with etsy

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C
8:18 pm EDT

Etsy Defective Item

Purchased a pair of cuff earrings from this shop. Earrings were defective. Seller Donna Spadafore stated she has a no refund policy even though the earrings were defective and could not be worn.
Refused to refund or allow me to return them, nor would she try to repair them as stated in her shops policies. The earrings were wired so tight that they could not be adjusted as stated by seller, no matter how hard I tried. Very Unprofessional. No Customer Service. July 2015

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9:05 pm EDT

Etsy Shelly is a liar, con artist, and fraud, caught selling damaged furniture, dishonest dirtbag dealer

WHERE TO BEGIN...the owner of this shop is completely unethical. They ship furniture that they know is damaged and then blame everyone else. I made the mistake of agreeing to ship for this store (NEVER AGAIN). When I arrived at the store I carefully BLANKET WRAPPED the order and then sealed it with stretch wrap. The terms were to ship the piece BLANKET WRAP (SEE PICTURE FOR PROOF):

Item 1:Mid Century Dresser
Quantity:1
Description: Needs Blanket Wrap and Delivered to Apartment in Brooklyn
Dimensions: L: 5 ft 4 in. W: 1 ft 7 in. H: 2 ft 6 in.
Weight: 50 lbs

to be picked up within 7 days of our agreement on June 17th, 2015 and delivered 14 days after pickup (You can see this is July 1st so we are well within that window)

Starting yesterday we began receiving the most nasty and profane text messages threatening to shut our business down, call the cops, etc because we didn't deliver yet. Apparently Shelly can't count days very well in addition to shipping damaged furniture.

When I arrived at the delivery, I UNWRAPPED THE BLANKET/STRETCH WRAP and the customer finds a VERY small corner knicked (kinda like in the picture in the advertisement on the uship page, but I digress). Clearly, this was damage that was already there since we had so carefully wrapped this item. I was then told to cough up several hundred dollars for a mistake I did not do. I offered to have an antique dealer who fixes these things locally look at it and Shelly all of a sudden didn't think the damage was that big of a deal any more.

Then, to top it off, Shelly refused to give me the COD code for payment unless I deliver the piece of furniture to the 30th floor claiming we agreed to "WHITE GLOVE" service when we agreed to BLANKET WRAP in our agreement (can provide proof with a picture to prove what I'm saying). For those who don't know, "WHITE GLOVE" means you take a delivery all the way into an apartment for delivery and "BLANKET WRAP" means you just wrap carefully and deliver outside the residence.

1st dibs really has gone down hill if it allows vendors like Shelly on their site. Most of my jobs are repeat from vendors who are actually professional. Shelly is far from. CAVEAT EMPTOR!

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Update by alphaversa
Jul 02, 2015 7:43 am EDT

You can clearly see how slick Shelly is here. She provides 4 pictures. Notice picture two shows no damage that isn't in the other pictures and picture 4 is angled in a way that you cannot see the top where the VERY MINOR damage is. WHERE IS THE "$650 IN DAMAGES"? I like how the damages went from $200 to $300 to $650. LOL, WHERE?

Also, thank you Shelly for admitting that YOU helped wrap the item in the store. That contradicts your other statement that it wasn't blanket wrapped. Try to keep your story straight. Don't forget we have pictures too.

Shelly still can't read apparently. We agreed to "BLANKET WRAP" service. Shelly, open your uship account and go to the negative feedback we left you. There is a link to our contract. Click on that and you will see we NEVER agreed to "white glove". As a courtesy, we agreed to take it to your customer's 30th floor apartment. That courtesy ended after your hostile messages about calling police.

Furthermore, I was in CONSTANT contact with your client. It really isn't smart to lie about that when I have all the phone calls and texts readily available to show.

You were unprofessional, rude, and yes, a dirtbag. You clearly tried to hustle us. No one has been so unprofessional to me in this business before. Stop treating your drivers this way. I wasn't the first you had a problem with either. I'm pretty sure I won't be your last.

"Defamation, Libel, Slander"? Be my guest.

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emptyapartment
, US
Jul 30, 2015 12:29 pm EDT

Also, according to the California state website Alphaversa, LLC is not supposed to be doing business in California for nonpayment of taxes. This is a matter of public record.

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emptyapartment
, US
Jul 30, 2015 12:12 pm EDT

The same shipper picked up my shipment (my entire household) in California on 6/7 and was supposed to deliver it to me in Ohio 6/13. He has never delivered it. He no showed three times and then went completely incommunicado and Uship refunded my payment to me. I had to file a theft report and after being visited by the Michigan state police he finally got in contact with me, said he had my goods and would deliver, and then didn't show up again. Net he demanded I put a money order into an account before he would show up, and when I tried to do that the bank account he'd given me was actually closed. Then he gave me someone else's name as an account and at that point I'd already left the bank and refused to deposit it into any other account. I told him I had the money order available and that he could pick it up when he delivered, but he refused and has told me he's taking my things back to California and is putting a lien on them. This was yesterday 7/29/15.

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The Modern Vault
, US
Jul 02, 2015 12:36 am EDT

Here are the facts...
We contracted this shipper to deliver a dresser into the home of our customer in Brooklyn, NY. uShip (the shipping broker) can also verify the shipment was to be delivered INTO the home. We had to physically helped wrap the piece, which was in showroom perfect condition when it left our store, photos are attached 1, 2.

He forgot blankets so we let him use some of ours to wrap the piece. We specifically instructed him to transport the piece on its top, because the legs were fragile. He was to deliver INTO THE HOME, and also provide a certificate of insurance for the building (as required by most NYC co-op buildings) he said he would have that available, no problem. After several days of no communication from him, my customer called me and said he no-showed on them two days in a row. I contacted him via text, as he would not answer his phone and told him that he needed to contact me right away or I would file a report. After a brief conversation, he states the piece is to be delivered that day. I ask that he contact me when the job is complete and he delivers the piece into the home, I will release payment.

My customer calls me several hours later and states he is refusing to deliver the piece into the home, the item is damaged and he is demanding a payment release to him. I refuse, stating he has not completed the job and is holding my customer hostage, along with the damaged dresser. He also damaged the piece and I asked her to had the phone to him so we could speak, as he was not answering my calls. After a brief conversation and him ADMITTING that it must have 'got banged around in the truck', I asked how he wanted to handle the repair reimbursement, it was going to probably cost $400 to fix the repairs, he became very angry. See attached photos 3, 4 Pretty clear the piece was damaged in his care.

He then became combative and refused to deliver into the home. I contacted the uShip corporate office, asking for their intervention, apparently he was worried we weren't going to give the code because the damage he caused was about the same as his delivery fee, he would get nothing. I gave them permission to release the payment to him as long as it was delivered. At that point, it was a complete embarrassment to our company and my customer to argue with him in the streets, it was better that my customer is happy, we can deal with him later. He knew he damaged the dresser, and was now trying to blame us for giving him a damaged piece so he wouldn't have to pay. Finally, after several minutes on the phone, he delivers the piece, I get a call from my customer saying it was delivered. uShip releases payment code and also informs me that his account was previously suspended for future payment because he had another outstanding issue with another customer to which he has not responded.

Later that day, we reviewed our service (required by ship with any completed shipment) and give him a negative response, basically stating what was said here. He is now sending threatening emails and texts saying he will ruin our reputation and file complaints with 3 separate agencies for 3 days straight until it shows up as the top search in Google searches. At this point, we are washing our hands of this person and we have reimbursed our customer $650 for the damage to the dresser and the inconvenience and will try and recoup the money from insurance. We don't want to have anything to do with this person, he is unethical, a liar and extremely unprofessional. It was a complete nightmare. Our reputation is flawless and this guy is threatening to ruin it. It's very clear he is trying to threaten and scare us because he can't get paid by the broker because his account is suspended, not by our actions, but by his own.

Ask this question: If we were so 'unethical' 'dirtbag dealers' 'liars', etc. why do we have across the board 5 star ratings on Etsy and our own website? Why would we be one of the top 3 sellers of Mid Century furniture and accessories in the U.S? (rated by BuzzFeed in 2015). Why would we be on 1stdibs as a top rated dealer in the country?

One thing is clear, we will definitely NOT be using this person's services ever again and are contemplating legal action for defamation, libel and slander.

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5:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Etsy - suspension of shop without notice

I was selling in Etsy for 2, 5 years, with 431 sales and 44 x 5* comments. Etsy suspended my account with no reason and without any prevent. Please don't sell in Etsy, as you'll spend you time and efforts to create it. Because you'll loose it. I heard this many times. I think Etsy is cooperating with our competitors or something like that... Don't open a store in Etsy, or buy from Etsy... Etsy is a scammer !!!

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3:00 pm EDT

Etsy siyajewelry

1.may 2014 I paid for items through Etsy, but did not receive it from siyajewelry. 10 months I have not been able to recover the money from siyajewelry, I've sent a lot of amails, repayment bills through PayPal - all in vain. PayPal could not help me because my complaint was outside the time period.. It appears that for siyajewelry $ 53 is worth more than his own reputation.

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7:28 pm EDT
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Etsy etsy is unethical and abusive!

I had a shop on Etsy and as of yesterday it has been suspended as because they are claiming that I am somehow linked to this other Etsy shop that has been closed due to policy violation. From what I understand, based on Etsy's vague emails, this other shop has a few open cases that were opened up by angry customers before they were shut down. Etsy is saying that somehow my information (email and address) overlaps with the closed shop's account - whatever that means! So they want me to take care of the open cases before they can reinstate my account! The problem is I have no relation to that other shop! I've stated this to them numerous times already and in my last email I asked them to show me a screenshot or something so that I can see if someone has committed fraud and used my information without my knowledge. It all sounds very fishy to me and Etsy has been very, very evasive.. It is very frustrating because I am being wrongly accused of being this other person, and they have suspended my account until I can get this sorted out. They are not giving me any help whatsoever. Their customer service sucks! When they do respond, they are evasive and vague. I have lost sales, all my time and effort putting up my listings, not to mention the longer my shop is suspended my credibility with my existing customers will be shot down. I would stay away if you are looking to open a shop with them. Read the reviews online - oeople's shops get shut down for no reason! Something needs to be done. They are a fraudulent, unprofessional company that should not be allowed to practice!

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11:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Etsy closing shop without notice

I had about 50 or so orders, mailed out on May 20th and 28th all of which did not arrive I am a very successful shop and make etsy a ton of money. When I asked for assistance on the matter, my request for how I should deal with all the non-deliveries went unasnwered. I was completely overhwhelmed, a week or so later Etsy emails me saying my listings are not in the search results because of my non deliveries (which I was sending all new ones with tracking or refunding them if I couldn't remake the orders) I responded immeditatly, and asked for assistance on the matter and what they thought I should do. I emailed the same person over 15 times in 3 weeks, they suspended my shop 3 weeks later with NO explanation, and than email today saying that i have been shilling, which is when you buy from yourself to inflate sales and reviews. I was SHOCKED to see almost every single one of my recent reviews DELETED, unless it was less than 3 stars ( i had a bunch of low star reviews just because of the shipping issue.)
Etsy has made up a fake situation, and deleted my shop because of it.
I emailed in an appeal, but I will NEVER shop with etsy every again. They have the worst customer service and refused me phone support.

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3:15 am EDT
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Etsy file complaints with attorney general etsy destroying sellers

Watch this video and pass it on explains the Etsy idiots to a T. http://www.youtube.com/watch?v=53Hwl6Y9UWs

This is the same story I keep on hearing. Etsy has been getting away with this for years. Now this has to stop and the only way to hurt them is make the Attorney General in their state make them comply to have a real telephone customer service team. Bombard the internet and get the Attorney General in your state and in New York to make Etsy comply or shut them down. This company has no telephone service they have thousands of sellers who my law have have the rights to speak to a real person about their livelihood. This company is even acting like a bank where they have their own payment processing and still no telephone customer team where you can ask a question about YOUR business. Something sounds very fishy all the stories from sellers Etsy has damaged without a moments thought the so called integrity team asking for the in's and out's of a sellers business and then still giving them the big heave ho when all the information has been given.

I have had the unfortunate dealings with Eliza on Etsy and I totally understand that these people are incompetent, rude, arrogant and ignorant however the lack of customer service must be coming from the top otherwise this person would not have been allowed to address me the way she did without being reprimanded. I have a right as a customer to speak to a real person and for them to explain what is happening and how to resolve it. But all you get is a email answered whenever they feel like it and a person who is demeaning and not their to help you in any shape or form and not only that puts barriers in the way and makes it hard as possible for you.

Bombard the Attorney General and ask him why he is letting this Multi Million company in his jurisdiction get away with such bad business practices. File in your state with also with your Attorney General and tell people that this is happening. Name and shame that is the only way these faceless corporations ever learn by denting their pockets. Etsy your time is coming and I will laugh my ### off when you cowards have to face your customers with no more hiding behind your computer screens. What you have been doing to sellers for years is disgusting you want to keep the handmade facade because it is a good money spinner and good PR but behind the scenes you have been callously destroying the very people that put you in business. Biting the hand that feeds you because of your greed. We will expose you for what you are Etsy.

File reports and ask others to do the same: http://www.ag.ny.gov/internet-bureau-online-complaint-form

I can describe building a business on Etsy like building a house on sand it will eventually collapse because it's build on a weak foundation.

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Update by hamjart
Jun 26, 2013 3:11 am EDT

Watch this video and pass it on explains the Etsy idiots to a T. http://www.youtube.com/watch?v=53Hwl6Y9UWs

This is the same story I keep on hearing. Etsy has been getting away with this for years. Now this has to stop and the only way to hurt them is make the Attorney General in their state make them comply to have a real telephone customer service team. Bombard the internet and get the Attorney General in your state and in New York to make Etsy comply or shut them down. This company has no telephone service they have thousands of sellers who my law have have the rights to speak to a real person about their livelihood. This company is even acting like a bank where they have their own payment processing and still no telephone customer team where you can ask a question about YOUR business. Something sounds very fishy all the stories from sellers Etsy has damaged without a moments thought the so called integrity team asking for the in's and out's of a sellers business and then still giving them the big heave ho when all the information has been given.

I have had the unfortunate dealings with Eliza on Etsy and I totally understand that these people are incompetent, rude, arrogant and ignorant however the lack of customer service must be coming from the top otherwise this person would not have been allowed to address me the way she did without being reprimanded. I have a right as a customer to speak to a real person and for them to explain what is happening and how to resolve it. But all you get is a email answered whenever they feel like it and a person who is demeaning and not their to help you in any shape or form and not only that puts barriers in the way and makes it hard as possible for you.

Bombard the Attorney General and ask him why he is letting this Multi Million company in his jurisdiction get away with such bad business practices. File in your state with also with your Attorney General and tell people that this is happening. Name and shame that is the only way these faceless corporations ever learn by denting their pockets. Etsy your time is coming and I will laugh my ### off when you cowards have to face your customers with no more hiding behind your computer screens. What you have been doing to sellers for years is disgusting you want to keep the handmade facade because it is a good money spinner and good PR but behind the scenes you have been callously destroying the very people that put you in business. Biting the hand that feeds you because of your greed. We will expose you for what you are Etsy.

File reports and ask others to do the same: http://www.ag.ny.gov/internet-bureau-online-complaint-form

I can describe building a business on Etsy like building a house on sand it will eventually collapse because it's build on a weak foundation.

Helen

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exposehandmadescam
Chattahoochee Hills, US
Oct 16, 2013 12:17 pm EDT

There are some very big legalities at issue with this Company. If you would like to pursue legal remedies, contacf me. I AM AN INDVIDUAL; I AM NOT AN ATTORNEY; I CANNOT GIVE LEGAL ADVICE

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9:52 am EST

Etsy doing business there reminds me of being in high school

There are many talented artists on Etsy but also tons of resellers who make the front page every day. Big sellers bully smaller sellers and get away with it regularly. I've had both good and bad experiences buying and selling there. Bottom line, get your own website if you are a seller. Etsy owns their site and your store. NOT you. I don't know why sellers don't understand this. As a buyer, I would rather deal directly with a business on their own website and not have to give Etsy any of my money. Tons of sellers copy each other and accuse each other of doing. The sellers sound petty every time you visit the forums. Doing business there reminds me of being in high school.

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9:04 am EST

Etsy never ever would I recommend this website to anyone

I just read a couple of the reviews on here and I can't believe there are people from Etsy commenting on peoples bad reviews trying to defend themselves! That right there should show you what kind of site they run! Anyway, my experience. My friend ordered customized bracalets from here for me for my birthday, it was supposed to say something to the effect of best friends and it was two bracalets that when connected spelled that out...simple right? WRONG. They stamped a t where there was supposed to be an i and then just dotted it...okay, so I get it they made a mistake, but then my friend let her know about it and asked her to just send a new half...she recieves the new half, GUESS WHAT, THEY DIDN'T EVEN FLIPPIN LINE UP! ISNT THAT THE POINT OF A FRIENDSHIP BRACALET? My friend then emailed Etsy a THIRD time saying hey I'll give you another try ya know make a whole new one and ill send you back these and do you know what they responded to her? They told her no they wont try again told her to send back the bracalets and they would refund her full price! THEY WERENT EVEN LIKE SURE WE WILL FIX THAT FOR YOU AND REFUND OR SURE WE WILL TRY A THIRD TIME TO KEEP YOU A CUSTOMER, they straight told her to send it back and they will refund. Are you FU*KING KIDDING ME! NOW IM WITHOUT A BIRTHDAY PRESENT THAT I LOVED BECAUSE OF THIS POS BUSINESS!

NEVER EVER EVER WOULD I RECOMMEND THIS WEBSITE TO ANYONE EVER!

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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