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3.8 1402 Reviews

Etihad Airways Complaints Summary

972 Resolved
430 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:15 am EDT

Etihad Airways incorrect size calculation and pressurizing in last min

I've been cornered and cheated by your airways. on Saturday October third I boarded a flight on Etihad from JFK(US) to MAA(Chennai India). I carried a 50 inch tv after checking you website for baggage size but during the checkin the official told me that the size is to big and it is more that 158cm and made me pay 300 dollars fro it. At that time I didnt have a choice so I paid but when I checked today after coming to India. Its size is 126cm http://www.sony.co.in/product/kdl-50w800c So I want my money back and I'm not taking this easily my ticket confirmation number:TNVDEY EMAIL: [protected]@gmail.com

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3:17 am EDT

Etihad Airways ticket and baggage

I bought Etihad ticket through sky scanner aplication (Dubai- Sarajevo). It was clearly marked "E" (Etihad logo) and written down Etihad Airways. After I entered my credit card information and paid the total amount 2700 + 150 AED, I received an email with ticket itinerrary. So, after I bought Etihad ticket it was written: Etihad operated by Air Serbia! I went to your office in Emirates Mall the day after, they confirmed the flight is operated by AirSerbia. I tried to change ticket, but there were no seats left with Etihad. Lady who worked on Etihad counter didn't or couldn't give me any explanation why did I buy Etihad ticket and then got an Air Serbia ticket. The service on flight was terrible, obviously low costing flight, which I paid 2700 AED!( certainly the price wasn't low cost as flight!) And in Serbia, Air Serbia crew made a big deal because I carried 30kg. They shout at me that it is not possible to carry more than 23 kg. I've tried to explain that it is clearly written on my ticket that I bought etihad ticket with 30kg baggage allowence. They said they don't care about it, Air Serbia has it own policy! I have never met that rude crew! They threated me like they gave me a ticket as a mercy or something, they certainly didn't threat me as a customer! Even low cost air companies such as Fly Dubai has much much much more professional stuff! I travel a lot by an airplane and this is my first compliant! What made me furious was my totally damaged baggage on arrival in Abu Dhabi! The bag is brand new, it had it's first flight to Sarajevo, and on it return you managed to destroy it! The bag is Victorinox brand, which is great and very expensive brand too. I can not understand how did you manage to destroy it, since my other Victorinox bag is 4 years old and in great condition! After I figure out my bag is damaged, I went to Etihad baggage service! The Etihad officer made a report and told me that they will contact me within 48 hours and they will other fix my bag or replace it with new one. I said fine, I really trusted that officer. (For some reason I thought Etihad stuff is great) I landed to Abu Dhabi on 29th September and today is 4th October! Nobody called me for 5 days! I trully hope you will have a sense for my problem and try to solve it as soon as possible. I really paid too much money (2700 dirhams, I repeat) for this terrible flight! What I can not forgive you is my brand new bag! I really demand the same bag as mine or the exact amount of money for my Victorinox bag. And Honeslty, I hope you have some reasonable explanation why are you selling Air Serbia ticket (awfullll company) as an Etihad Airways ticket. It is not transparent nor ethical. My flight information are as follow: Indijana Mesan, Ms Reservation number: JRFDMY Flight: 5411 and 6043 economy Damage report: FILE REFERENCE: AUHJU10369/29 September/ 0425GMT NAME: Mesan/Indijana TITLE/INITIALS: IM FLIGHT/ DATE: JU800/ 28 September ROUTING: BEG/ AUH COLOUR/ TYPE: RD22RHW

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11:03 am EDT
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Etihad Airways incorrect overweight

RQID347952
10 June 2015
Dear Mrs. Coetzee,
Thank you for your correspondence.
We value our guests’ feedback and perspectives, so I appreciate the time you have taken to let us know about your experience when you travelled with us on 27 April 2015.
In order to investigate your concerns further, I have requested the Phuket Airport Manager for his report on the events mentioned in your correspondence.
As per the report I can confirm the following;
-You had 3 bags for check in; the first bag on the scale was 27Kilos and the other 2 weighted 41 Kilos.
Total weight was 68 between the 3 bags.
-Check -in staff Ms. Monrudee, wanting to confirm the excess weight she weight all baggage together again and it still showed 68Kilos, with an excess weight 8 Kilos.
- Both of you accepted to paid for Excess baggage for 8 Kilos /9120 THB; following our Excess Baggage Policy, without an argument.
-In addition to the above, we would like to confirm that the Airport Authority certifies the scales at Phuket. In the case there is any discrepancy, it should have also affected to other guests as well. No other complaint regarding excess baggage issues have been received.
Mrs Coetzee whilst we acknowledge your disappointment, and at the same time we have a high regard for your custom, please be advised that, our Call Center agents are more than happy to help guests with any queries in regards to Baggage, prior to travel. We always advise our guests to consult with us before carrying excess baggage, for this kind of inconvenience not to happen at the airport.
I am sure you can appreciate that, Etihad 30Kg baggage allowance is a generous one, and therefore we do not offer waivers for excess baggage. Responsibility for the baggage weight is very much that of the individual traveller.
In view of the information above, I am sorry to advise you that we are unable to offer you a refund of the fee paid. I can appreciate this is not the news you were hoping for and I am sorry that we have not been able to meet your expectations on this occasion.
In closing, I would like to thank you for taking the time to write to us and allowing me the opportunity to review your concerns.
Yours sincerely,
Soraya Tito-Lucero
Guest Relations Officer

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tarr family
, GB
Sep 17, 2015 8:13 pm EDT

Etihad do not contact their customers via their guest complaint procedure - but maybe they do via the media system - I have e mailed them 4 times now and have not received an acknowledgement or an explanation or more importantly a refund.- it is only a matter of time before people via the media - choose not to use Etihad - so much for the Emirates.

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4:06 am EDT
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Etihad Airways an airlines to avoid at any cost

For those who are tossing between spending more on flight tickets to fly with Etihad Airlines or less expensive tickets to fly with theoretically less comfortable airlines - do yourself a favour: don’t waste your money on Etihad!

We purchased two return tickets from Sydney to Warsaw:
Sydney-Abu Dhabi-Berlin-Warsaw and back - many flights and plenty of opportunities to enjoy the ‘Etihad experience’ (you would think). But it wasn’t so. Unfortunately only one leg in the entire journey (six flights in total) was actually operated by Etihad: from Sydney to Abu Dhabi and for the remaining flights we were referred to cheaper, often budget airlines, although the price we paid was still premium! And no, we were not advised that it would be so when purchasing our tickets with Etihad.

Although we have a gold membership allowing us to use the Etihad business lounge, at the airport in Abu Dhabi on our way to Europe we were refused the entry. Why? As the rather rude and very snobby customer service officer at the reception desk advised us - because we were not on an Etihad flight! Not that we were given any choice about it!

Funny enough, on our way back, at the airport in Abu Dhabi we were allowed to use the lounge, although flying with a different airline (Virgin Australia). Sadly, the Etihad business lounge was yet another disappointment: small, overcrowded, with too few showers, which most often were dirty, so we had to chase up the cleaners to get the showers cleaned and get some fresh towels. The only good thing about the lounge was that we didn’t have to stay there too long. Apparently, Etihad prizes themselves for offering one of the best business lounge experiences in the world - what a joke! The Etihad guys are either delusional or in denial because of the several business lounges we had an opportunity to visit, the one at the airport in Abu Dhabi was definitely the worst!

The Etihad ground crew and customer service was equally unimpressive. Lazy, unhelpful but with plenty of attitude. We wanted to change details of the final leg of our trip to Europe (swap Warsaw to Katowice, happy to pay extra) but after three unsuccessful attempts to find someone competent and helpful at the airport in Abu Dhabi, we had to give up. The standard response we got was ‘this is not our airline, so not our problem’. And at the end of each attempt we almost felt like we had to apologise to the staff for bothering them.

To sum up, there were three reasons for which we originally decided to ‘fly with Etihad’:

their reputation for flying experience
their reputation for customer service
the opportunity to use the business lounge to make the very long journey a bit more comfortable.

And what an epic failure by Etihad on all accounts!

While waiting to board on the plane back to Sydney we could hear a few English-speaking travellers expressing the same opinions and frustrations, some of them young parents with kids - we sincerely hope they will post their feedback too (and we're encouraging them to do so).

So, to everyone considering flying with Etihad - do yourself a favour, avoid Etihad at any cost and don’t waste your money on their expensive tickets, because their premium prices do not translate to a premium experience.

Daniel and Hanna

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jean tarr
Chesterfield, GB
Sep 20, 2015 7:07 pm EDT

don't fly with this airline you will get less than what you pay for

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tarr family
, GB
Sep 17, 2015 8:00 pm EDT

Cant agree more - but what are complaints worth - when you think or Emirates(Etihad) only comfort springs to mind but its quite the opposite -

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tarr family
, GB
Sep 17, 2015 7:57 pm EDT

We purchased 2 tickets to Adelaide from Manchester via Abu Dhabi - appalling would never do this again but may never have the money to do it again
service was awful - crammed into seats worse than sardines - the aisle is just big enough to get the trolley down - If I had not moved my arm the trolley would have taken it - paid extra £366 to change seats on return from Adelaide so we have the exit seats - big mistake - passenger sat in air steward seat as he was constantly throwing up and needed the toilet - which was not secluded off to other passengers - - there was a passenger laying on the kitchen floor which people were steppling over to help themselves as there were too many passengers as opposed to staff - or were they too busy fussing over 'premium class' - where there were empty seats and a toilet in easy reach for the sick - but these flew empty !¬¬ (I know this because we asked to upgrade but at a cost of 8, 000E this was beyond ridiculous. Do |I recommend this ariline - NO NO NO

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8:03 pm EDT
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Etihad Airways payed 200$ for extra leg space. was not aware of the fee and did not get the seat

Hi,
I Thomas Presti and my partner Victoria Hartley left Melbourne on the 27th on July at 22.40 on an Etihad flight to Abu Dhabi. From there I went on to visit my family in Italy while Victoria left for Manchester UK to visit her family.
I had a problem when I landed in Verona on the 28th of July on flight n. AZ1487 as my luggage was not there. It took almost 48 hours for my bag to get delivered to my address in Italy. I know that can happen and this is not what i am complaining about.
The problem I have is that we both booked our seat numbers online for the flights Melbourne/Abu Dhabi and Abu Dhabi/Melbourne so we could sit next to each other for the 14 hour flight. I believe we booked seat n. 32J and 32K which have some extra leg space and close to emergency exits. From what I recall, all that was mentioned was status confirmed.
On our return at Abu Dhabi on the 14th of August we noticed our boarding passes had different seat numbers and when we questioned staff at the airport we got told that someone had paid extra for my partners seat thefore she lost her place. I dont understand how this is possible. Surely with a status of confirmed, the airline should at least contact you before selling your place to another customer. I also didnt understand that if these seats cost more, why I still had mine. We ended up sitting in seats 26B and 26C which was not a big problem, even if we didnt have extra leg space, as at least they managed to sit us together. I would not have complained had I not checked my bank account. I was shocked to see that I had been charged 1885.58$ for my flight. I believe around 200$ extra. I did not authorize this payment, yet it was taken out of my account.
Over the past 15 years I have always booked my flights online and I am familiar with flights advertised for example at 1000$ that after you include hidden costs ie airport tax, fuel tax. luggage tax etc. become a lot more expensive. However, the final total is what you pay. I can assure you that the total of my flight was 200$ less than what got taken out my bank. Had it been 1885.58$ I would not have booked it.
I therefore ask for a refund of the 200$ not only because I didnt use the seat on my return flight but because I didnt authorize this money to be taken out of my bank.

I have attached a copy of our boarding passes.

If you need any more information please contact me.

email. [protected]@yahoo.co.uk

Yours Sincerely.

Thomas Presti.

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1:19 pm EDT
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Etihad Airways ey3 - missing baggage

Hi
We (myself, my wife and 2 children) have traveled from muscat to munich via abu dhabi by etihad flight (flight no. ey385 from muscat to abu dhabi and flight no. ey3 from abu dhabi to munich) on 18th july 2015. pnr no. txxbpm.

During the transit at abu dhabi, our luggage was missed (not loaded into the flight). when we inquired with etihad staff at munich airport, they said the luggage will be brought through the next flight (which is on next day). we have total 5 bags, out of which they have delivered 1 bag on 19th july 2015 and remaining 4 bags on 20th july 2015. they said we will be given compensation when we report about this at their office in muscat. file ref no. mucey18201. baggage tag numbers are ey424067, ey424066, ey424068, ey424069 & ey424070.

We have suffered a lot as we do not carry any clothes in our hand luggage. we went to munich on a vacation trip & planned to go to austria and switzerland from munich. we have booked several tour packages from there. because of missing of luggage, our total trip got upset and we have cancelled many tours. we lost valuable time and money due to delay in delivery of baggage. visiting europe is our dream. we saved money for several years and undertook the trip with lots of pleasure & enthusiasm to see all the tourist places. because of this problem, we could not enjoy our trip as we planned. total money got waste.

After coming to muscat, we approached etihad office (at the muscat international airport) for compensation. they said they will get the details from munich and call us. but, till now, there is no reply from their office. the response of the staff is very poor and they do not bother our feelings. they say delay / baggage missing is very common in all airways & it's nothing special about.

Please help us.

Meda satyanarayana
Muscat

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4:50 am EDT
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Etihad Airways delayed baggage

Dear Sir

please find the attached Ticket details and formal complaint regarding my delayed luggage's and troubles caused by it.

As you see in the Itinerary, we have traveled on 15th June and reached Cochin on 16th June, we have not received any luggage's( 4 bags), my 3 weeks old son and 4 year old daughter and me, were left without any cloths or toiletries and all out essential day today equipment's were missing,

3 has been delivered to us on 18th June, after 3 days and the last and vital baggage was delivered on 20th June

My husband has been hospitalized after a heart attack on 15th June and we were supposed to go back on 17th to London. due to the delay in luggage we had to delay the journey till 21 st June.

we have spent for purchasing cloths and toiletries due to delay and for the change of date of journey due to the delay in luggage, cost me around £3300.00

The mental stress caused, by not joining the ill husband due to the mis handling of etihad Airlines cannot be put into figures.

Hereby i humbly request Etihad to pay me reasonable compensation for the inconvenience caused to my Family.

please note that my rights are as follows as a British Citizen

According to the Montreal Convention, airlines are responsible for the bags they allow you to check in, although their liability is limited.
If you're carrying something valuable, either get a 'special declaration of interest in the delivery of your luggage' from the airline or carry the item in your hand luggage.
For mishandled baggage claims, the liability limit of airlines is €1, 131 per passenger.
This is a maximum limit. Claims are assessed in two ways:
damage or loss caused by delay of passengers, baggage or cargo
damage caused by the destruction, loss or damage to baggage
Damage is considered by airlines to be costs such as expenses incurred by passengers buying essential items when luggage is delayed, or compensation for loss of baggage.

please find the Ticket details and Names on attached document, should you require further details please feel free to ask me.

P.S- i have made number of phone calls to your Cochin branch, honestly they are useless and never replied with any positive outcome.

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2:49 am EDT
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Etihad Airways cancel my seat without any information

Booked a etihad flight ticket on 01/08/2015 ey-0280 from abu dhabi to kochi airline reference dolkhq, ticket number – [protected]. flight time is 21:50, e ticket showing seat 07c confirmed, status - confirmed, reached to etihad desk reporting time, the flight for me mentioned above my seat is canceled due to overbooking, I purchased the ticket before 1 1/2 month ago the same day I got e ticket the ticket is showing confirmed for travel, the logic I don't understand from etihad desk rep told me how it will happen confirmed ticket canceled without any information when reach up to airport, otherwise status keep it blank not as confirmed. they are not able to give me an alternate booking for next flight, simple and useless reply all flight are fully booked can arrange for next day. etihad book for me next day 15:15 flight ey-282. we receive a range of awards that reflect our position as one of the world’s leading premium airline brands, including ‘world’s leading airline’ at the world travel awards for five consecutive years. I found this from etihad home page. please keep up if you are really love your customer not like I faced for travel. did this is the best airline I am totally confused?. who will give me the days I lost. it happened mistake from my side or etihad booking officer sleeping these all days, he /she don’t know this flight is fully booked when I purchased this ticket.

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3:48 am EDT

Etihad Airways pilferage

I traveled from EY150 from Chicago to Abu Dhabi further EY200 took me to Karachi. My luggage was missing initially than after 4 days finally my bags were delivered. I tried calling the management but there wasn't any clue. We were two passengers and our 4 bags were missing. When I received my luggage alot of content was missing. The clothes I bought, makeup and branded bag. I filled a complaint to the airline with all evidences but they haven't taken any action yet. I had a very bad experience with the airline as it resulted in baggage delay and I lost my precious possessions. I want etihad airways to pay for my loss. I forwarded my complaint to [protected]@etihad.ae

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11:58 am EDT
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Etihad Airways no feedback / poor service

I have had no feedback on my request to Etihad Guest email. I called the number on Etihad Airlines site only to be informed that Etihad Guest department dealing with my request cannot be reach by phone and I should email them, which I have done 4 times now with no feedback / response. After 12 days of waiting for feedback I logged a complaint on Etihad Airlines website. The compliant has also delivered no response. It is unamaginable that a company such as Eithad Airlines cares so much as to firstly not attend to an urgent query and secondly not have any alternative method of contacting Etihad Guest other than email. Futhermore complaints on the site seems to mean nothing as well. I am extremely annoyed and will absolutely not use Etihad in future even if this is the only option available I will rather go by camel. At least a camel responds.

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Krits Sopher
, US
Oct 09, 2015 8:53 pm EDT

Hi vdwaltmd,
Did you ever resolve your problem with Etihad?
I am also having problems with them not responding and I have to agree about the camel. It's been almost a year since I contacted them first and I can say with certainty that a camel trip to Abu Dhabi head office would have been faster than the internet speed.
Kritsopher

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6:16 am EDT
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Etihad Airways etihad airways - baggage missing

I traveled from Dublin on 13th June 2015 and checked in 2 bags at dublin. Flight's ET42 and ET 218.
But when I reached Delhi on 14th June 2015 my bags never showed up in conveyor belts and after long search for responsible people
we found few people and they made us fill the forms which we submitted along with some custom form.

But we are not given any File No. but just copy of filled form. Please help to get the File Reference Number or the luggage.
They gave us contact number (+91 [protected]) which they are not answering and we are not aware of our baggage status.
Though they assured we will receive calls soon with information. We were around 25 people who have not received bags.

In absence of any File Number I am not able to track it online on Etihad website.
Worst Flight I ever had, and ground crew who does not have any idea what to do. They made us fill form by hand and but never gave any File number but just the copy of form which I cannot use to track the luggage.

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11:59 am EDT
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Etihad Airways flight changes

Purchased flights from Glasgow to Bangkok using Opodo as Etihad were the cheapest provider. Once the booking was confirmed they then chose to move me to a different flight for the Glasgow to Dublin leg as time was tight for making the onward connection to Abu Dhabi - a fact known by them when I first booked. So a sharp practice to take my money then not honour the contract. They subsequently moved my flight twice more so that I now have to fly via Amsterdam and take a day off work to leave earlier. Opodo are useless and their advice on each occasion is that I must accept the changes as they won't refund me. For several weeks Opodo & Etihad blamed each other as with-holding any refund until Etihad eventually admitted responsibility but still no offer. Each complaint to them has ended with some platitude to "fly with them again". I usually fly this route (often) with Emirates, this will be my preferred option in future.

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Update by joot
Jun 16, 2015 4:29 pm EDT

Opodo eventually responded to their post of 27 May to look into the case. Their response (verbatim) :-
"We sincerely apologise for the distress suffered and inconvenience caused. Naturally, we are disappointed that our level of customer service has fallen below your expectations. We will definitely keep this as a feedback and make sure that your next experience of Opodo will be happier."
WTF - they still haven't addressed this! Lying swindlers.

Update by joot
May 28, 2015 11:50 am EDT

Have been in contact again with Etihad who still fail to respond to the simplest enquiry. It appears that this saga will run & run so anyone is thinking of booking with them I suggest you don't. Tried their helplines which don't actually have an operative to help only a list of booking options. Etihad Customer Service is an oxymoron. Maybe I should copy all the info to JAMES HOGAN the company president instead?

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Opodo
, ES
Jul 03, 2015 4:54 am EDT
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Hello Joot,

Thanks for your post.

You have rejected our invitation to provide us information in order to look into your case, which was sent via private message on this site and in this case we are unable to review your complaint or assist.

We hope the outcome of your complaint was favorable.

Best regards.

Nicole
Opodo - Customer Care team

Opodo
Opodo
, ES
May 27, 2015 9:26 am EDT
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Dear joot,

We were very upset after reading your comments on your experience.

The airline is obliged to offer a full refund in case your flight was re-scheduled for more than 4h., also if the offered re-protection plan/options does not suit you.

Please let us look into your case and assist. For that purpose, please respond a private message we have sent you providing your booking reference or/and e-mail address used at time of booking.

Warm regards,

Nicole
Opodo - Customer Care team

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12:59 pm EDT
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Etihad Airways disgusting service

1)My son, Amit Koppalkar had booked on Etihad from Chennai ( India) to Amsterdam

2)The Chennai Amsterdam Ethad flight on 1st Apr got delayed and which resulted in missing of Abu dhabi - Amsterdam flight

3) He was then booked for next day ( 2nd Apr ) after 24 Hours.

4)However for the 24 hours time Abu Dhabi, no service was given, no hotel was booked, and the ground staff was too rude to even listen.

5) It was a miserable experience to pass 24 hours of time on Airport.

6) Finally seriously sleep deprived, he had to book a private sleeping pod by paying 100 USD

7) The Ordeal doesn’t end there. On next day’s flight, he reached Amsterdam, only to find that his baggage is missing.

8) The baggage couldn’t be traced during his entire stay of 4 days in Amsterdam.

9) The miserable service and highly inefficient staff of Etihad ensured that his entire holidays are badly screwed up. First they made him loose one full day, then they made him spend entire day in Airport without providing accommodation, then they lost his bag

10) Its 10 days since he lost bag, and till the time of writing this post, Etihad could not locate his bag. Its disgusting. If they cant trace a simple bag, how do you expect them to trace faults with their engines and controls? Very scary to think of the level of inefficiency that Etihad works!

11) Many mails sent to various Etihad customer care ids are replied with a standard reply - we are looking in to it.

12) Any one reading this post has any mail id of top Etihad bosses, please mail me on - [protected]@rediffmail.com, so that I can write to them directly

Thank you

Ravindra Koppalkar

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5:41 pm EDT

Etihad Airways ticket fare fraud

I bought two way tickets for my parents in the month of Feb 2014 for 5 months duration from Hyderabad, India to USA. However they decided to go back early. I called the Etihad customer service in the month of May 2014 to book the tickets and the representative who answered the call said it will cost $80 per ticket to change the date and $10 fee (I believe for processing). After couple of weeks when I checked my bank statements they have charged me ~$920 for each tickets and then the charges $10 each for tickets (2 tickets). Rather than changing the date they have booked new tickets. I have followed up with customer service since May 2014. They do not direct the call to right person and finally they said the representative mentioned the charged price on the call. I asked them to share the voice recording but they would not. It is total scam.

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SatishNair2019
, US
Feb 18, 2019 1:14 pm EST

Hello,
I have a fraudulent transaction made on my credit card Rakbank Master transaction #027722 made at 5.57 PM to book airtickets to Manila on the 18th Feb 2019
Please block the reservation
My contact numbet [protected]

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5:02 am EDT
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Etihad Airways delayed flight due to racist

My company book for me a flight for my vacation EY316 17 March 2015 Dep. 0425 Riyadh to Abu Dhabi 0700. Then Abu Dhabi 1015 to Manila 2235. Then I have my connecting flight domestic flight 0525 form Manila to my home town. First i arrived early at Riyadh King Khaled International Airport. When i about to check in and some other passenger we where been screen one of their staff from the counter asking if our flight for manila. Then he took all our printed ticket and said all your baggage set this side we will inform when you will allowed to check in, I notice only us filipino are not allowed to check in while other national has been allowed, One female filipino passenger call his friend in Abu Dhabi Airport . If their is a problem form Abu Dhabi to manila we found that their was no any other issue. So we are trying to get the attention one of their crew but they told us same reason that we are looking for your flight. Last hour they said some of you can go but mostly of you will be re-book due to no set available. We came early not to miss the flight then they told us that. Racist is so perfectly design by their crew.Until must of us did not catch up the flight they return our ticket said just stay we will come back for you to look for hotel. We are waiting for almost 4 hours to came back for us but nothing happened. If we did not inform the Director of the airport and complaint nobody will came and send us to hotel. So must of us has a connecting flight we will pay for 500 srd due their fault. Our domestic flight will not accept due to 24 hours notice prior for re-booking. We need to pay again. The bad thing their crew was so racist because we are Asian and filipino. I am working in medical field us a medical worker we didn't consider race nor religion we save life regardless of what you are. We treat them equally according to their needs. So far i have been in many airlines Etihad is worst airlines i been experience in terms of delayed flight. I hope someday we will meet then in my working place. I will inform my friend not get this airlines. Thank you very much.

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4:14 pm EST

Etihad Airways delayed flight

Ticket# [protected]
Seat# 23C
First of all, my flight departure was at 4:40am on the February 26, 2015

Second flight was 9:30am from Abu Dhabi to Chicago at 2:50pm on the February 26, 2015: This was my original flight.

They ended up delaying my flight to the next day on the February 27, 2015.and I end up arriving here at 2:50pm.
when I arrived at the airport I was told to wait for half an hour at the airport because I was told that my ticket was not confirmed. In fact, I made sure to confirm my flight and the ticket before leaving the house.
However, after waiting for few hours I was called at the counter and I was treated with such rude behavior from their employees.
Later, they gave me a ticket with a flight date for the next day, even when I told them that I have a business meeting to attend on the February 26th evening that could cause me loss in my business. After having such a hectic argument I was given a voucher and a room to stay in for overnight. I had a really bad experience at the hotel as well.
This is the first time i faced this much trouble regarding my flight. I always travel with you guys and you guy always are awesome, except for this time. My loss was about $2700 for not attending the meeting. I would like to get my fair half refund for the ticket and also half of the loss for the meeting.
The meeting was schedule at 6pm on the 26th located on 951 W. Addison St. Chicago, IL 60613
If you need any prove or any information regarding my loss
Store Phone Number: [protected]
You can contact me at: [protected]
Email: [protected]@att.net
Corporation: Arpit & Varun
From Arpit Patel Owner of the Corp

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3:21 am EST
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Etihad Airways delay

Complaint,

Concerning our travel via your company, we reserved a flight from Bangkok towards Brussels via Abu Dhabi with Etihad EY 401 then EY 057 our flyght booking references EY / QWPOZQ

We are frequent flyers Mr Kunthong Kritsana N on [protected] and Mr Rolot Francis N [protected], this concerns the flight on February 11th, 2015 start Bangkok at 7:50 pm allocates and final arrival to Brussels on February 12th at 07:05 am in reality our final hour of arrival in Brussels was February 12th, 2015 at 17, 40 thus more than ten hours of delay.

We choose your company since your arrival times are particularly interesting for us, it allowing us the day of our arrival to already schedule some professional meetings, this time unfortunately we had to face this long delay and were forced to cancel some of our professional meetings what naturally harms us. We would like to know what are your proposals of compensations for this very long delay.

I know that your company is not submitted to the European law where in this case of figure Cies are forced to pay a consequent financial compensation which can go for a similar case up to 650 euros by passenger.But there are also some concurence Emirate Qatar Airways then We dare to believe that you have the interest of your faithful customers in mind (such as us both) and that you will make for us a strong commercial gesture.

Looking forward to hearing from you, please receive, Sirs our best regards.

Francis Rolot
Kritsana Kunthong

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12:03 am EST

Etihad Airways etihad airways - poor services

I booked ticket for my cousin in etihad airways on jan 21st from MAA, I send email request to etihad airways to update ok to board message, they replied they can't do as surname is appearing first on visa, after that I was trying several times to contact airlines visa department, but they never reply for me. Finally we approach qatar airways with same visa they make it ok to board message and my cousin reached safely doha without any difficulties in immigration at doha and chennai. The problem is with etihad airlines only they are giving very very poor services and responses to their customer, i suggest not to choose this flight. we lost time and money by booking in this airlines, really they are not having any concern of passenger.

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6:16 pm EST
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Etihad Airways no concern for their travelers

We were not able to board for our honeymoon due to an error Etihad staff has made. Even with admitting fault, they have done nothing to remedy their mistake. They basically produced a ticket for me with my old invalid passport. We asked multiple times if that was okay and we won't run into any issues later on. The staff double checked with her supervisor and confirmed no it would not be a problem. We waited 3 hours to board along with a 20minute delay. As we are about to board, one of the other staff of Etihad denies us to board due to the ticket using my old invalid passport. Why did Etihad produce a ticket with an invalid passport? Did they follow protocol? So we had to pay extra fee to change the ticket for a new flight, which they were unwilling to waive. They did not provide any accommodations for lodging since we have to wait another day to fly out, nor did they upgrade our seats. They could have done so many things to help rectify their error. Instead they gave us an empty and reluctant apology with snarky remarks, all from their airport duty manager. Etihad needs to spend their resources on training their staff to be competent in their jobs and how to better service their travelers. Contacting headquarters did nothing because they too are passing their employees errors to sow owns else- basically giving us a run around. Unacceptable behavior from a supposed professional business. Definitely not flying Etihad ever again.

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1:29 pm EST
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Etihad Airways worst trip i've ever traveled

i had a flight from Riyadh to Denpasar thru Abu-Dhabi then kuala, i was planning to spend my new year eve with my wife there in Bali, but the flight has been delayed due to some weather circumstances, we have lost 2 nights in the hotel (approximately 530 USD), then when we arrive to Bali we didn't find our luggage in the airport, we lost it for a complete 5 nights, and when we got it back we found a lot of electronic items has been stolen such as a gear watch, go pro cam, portable speakers and so.
Etihad airways has turned my trip to be miserable, all of that was not fine but here is the worst thing, when i contacted them for a compensation, i found a stupid reply from the claim baggage customer support in a very unprofessional way informing me to contact Malaysia airlines as it is the last airline carried me from Kuala-Lampour to Bali.
i have been traveled on many airline companies, and i have lost my baggage 2 years earlier on emirates airways where i really found a supportive and professional customer care. they sent a representative from Emirates who paid for every single item i bought in my trip for completely 7 nights except the food.
ETIHAD AIRWAYS is the worst ever, the DON't DESERVE their reputation.

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Etihad Airways contacts

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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