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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways problems with extra charging, rudeness, ignoring... and I am their frequent flyer

I am Etihad silver status guest frequent flyer.
Some weeks ago I bought a ticket from Begrade(Serbia) to Thailand and back via Etihad. I chose to travel with Etihad and not other more suiting company that my friends used because they should provide me with services that I as a silver guest have. Before I purchased the ticket I've checked with Etihad about having 2 pieces of baggages 23kg each, using lounges on connecting airports and they confirmed all of that.
When I bought the ticket I choose type of meals and seats for the flights. During my route to Thailand everything was as expected without any problems.
A few days before I was to fly back I've received e-mail from Etihad reminding me about return flight, offering to check-in online and confirming my seats.
My suffering started the moment I arrived at Bankok Airport.
Let me just mention that when I was going to Thailand I double checked again with Etihad about 2 pieces of baggage, lounge access etc.
Flight EY 7585 was operated by Jet Airways(company I know nothing of, beside it is in Etihad network like Air Serbia). At the counter I presented my ticket, passport, silver guest card and 2 baggages marked with silver guest cards(that I got from the kit when I was granted a silver status). Lady handling the check-in said that she doesn't know about my silver guest privileges and called her supervisors. I don't remember their names unfortunately but I would like to complain about their behavior since they were very rude. They said they didn't care about my silver status, that it doesn't apply to their company and that I should fly with Etihad. I tried to explain to them that I AM FLYING with Etihad that all my flights are EY and asked them to call someone from Etihad to come and solve the problem. They refused and insisted me to pay excess baggage ticket if I want to check-in. I called from my phone Etihad call center and operater told me that I am right and asked me to give her on phone to speak with Jet Airways personel. That was useless since they still refused to check me in without excess baggage ticket. I tried to find Etihad representatives in their office on 6th floor of the airport but no one was there. During my running across the airport I was happy to see representatives of Lufthansa trying to help me and call for me Etihad representatives(they didn't even know that I am frequent flyer of Star Alliance as well). They told me that no one from Etihad staff is at the airport and that they'll come much later when they have flight.
After all of that I decided to pay the excess baggage ticket as I had no other option to check-in. At the check-in counter they gave me the excess baggage ticket and boarding pass for the flight Bankok-Mumbai and told me that they will provide me other boarding passes at boarding, I just asked to have window seat on flight to Belgrade since I couldn't choose that one.
Imagine my surprise when I was given boarding pass for flight BOM-AUH 33E instead of previously confirmed 60A, and 7C for AUH-BEG flight that is eisle instead of window as I requested.
Problems don't stop there-on flight there was no sea food meal as requested and that was provided for me on both flights when I travelled to Thailand. On Mumbai airport they didn't let me use the lounge without saying why.
Finally, when I met Etihad representatives at Mumbai airport I was hoping my problems will end but unfortunately I could only conclude that not only Jet Airways has rude and unprofessional personel but Etihad as well! They didn't care about my problems, said they can't help and asked me to move away from the counter for the next traveller. They didn't try to change my seat to previously booked(when I complained in Bankok they said it can be changed in Mumbai by Etihad staff).
Only one helping and polite was your junior staff Mr Kenan Kawany(I hope I got his name right because I want to recommend him). He was the first to say that he is sorry for my inconveniences, told me that he cannot help me as he is junior staff but he called the manager to come and help me which others did not. After an hour 2 ladies came, one wearing Etihad flight attendant uniform and other dresses as others operating the boarding. Lady with Etihad uniform was kind and helpful, gave me information how to complain and get refunded, she got me back my 60A seat. Only one nice to me beside Mr Kawany. Others didn't want to look at your e-mail confirming me seats and just saying they cannot do anything.
So, Etihad calls itself the best airline in the world!?!?!? with that service and staff!?!?!?
Let me write something - I work in hospitality industry-it is A MUST if you fail to provide the service you are obliged to- you should upgrade it. I needed to push Etihad staff constantly to get basic service, no one offered upgrade and when I asked about it they said it isn't allowed?!?!? At the end I left Mumbai on my seat 60A and got advised to contact transfer desk in Abu Dhabi to help me with the issues, upgrade me in AUH-BEG flight.
I thought once again my problems were ending.
Unfortunately I was very wrong!
At the transfer desk woman handling my complain didn't even hear me out completely but after glancing at my ticket told me I have no rights and asked me to move so that she can serve next traveller. I told her that I am not going to move and started explaining her my problem from beginning, presenting her my passport, boarding passes, silver guest card etc. She still ignored me and I asked her if she understands the English language. I could not believe that after hearing all about my problems and recommendation from the manager from Mumbai to address them she said-I'm busy-next. So, I asked her if she is insane or is she making me insane and told her to call me her supervisor. She got offended moved to the other counter and told me that she will see that I GET NO SERVICE AT ALL! I can't believe anyone has employees like that, that kind of person should not work in service providing! I said I will not go until they call me manager, and ask her for the name so that I can complain about her attitude and behaviour. She refused to present herself so I took photo of her wearing ID card around the neck. Then she got really angry-yelled at me to delete the photo and when I refused she said that she is going to call the manager(and before that she refused to call him to come and help me). After a while Mr Samer came, listen to me(I told him the same as I did to her), he said to me the same as the manager in Mumbai, advised me how to complain to get refunded, he also couldn't upgrade me but since I have lost so much time arguing with rude personel he offered me to use the first class lounge since it was next to my gate and I had only 15 minutes to boarding. He asked me to delete photo of woman I spoke with first which I did after he told me her name which is Manare and I want to make official complain about her behavior and handling my situation.
Again-no one managed to change my seat to be near window but luckily it was Air Serbia operated flight and they did their best to make me feel as pleasant as possible. Provided me 3 connected seats so I could accommodate myself. As the rest of the staff on Belgrade airport that were assisting me. Etihad should try to learn from Air Serbia or other European airlines how to approache the customers and how to manage problems.
To conclude-I don't know how they call themselves the best airline? Their service and staff are more then disappointing. I couldn't dream about this in my worst nightmare.
I thought OK if I fly with Jet Aiways-they are Etihad partner they should provide service like them. But they failed and even make me a problem. I lost to many time arguing with them so I couldn't rest at airport lounge before the flight.
I thought OK-when I get to Etihad personel they will assist me but they made my problems from bad to worse. Instead of enjoying my flight back home from vacation using the privileges I am entitled to, I went through the nightmare!
So-I asked for complete refund of excess baggage ticket. It was 200usd but I must pay in 7110thb, so I changed 200usd and 20eur because of the exchange rate on Bankok airport.
I wanted to make complain about all of staff handling me except for Mr Kawany in Mumbai (that I want to recommend) and the manager in flight attendant uniform also in Mumbai and Mr Samer in Abu Dhabi and staff of lounge on gate 35, they were kind and polite.
And I want Etihad to tell me steps to make official complaine about their employee Manare that works at the transfer desk in Abu Dhabi. Person like that should not work in this industry.
I attached them coppies of my silver guest card, excess baggage ticket, receipts for money exchange and boarding passes.
My disappointment in their company, quality of service and staff is beyond words. I can only say that I will not use their services in future nor will I recommend them to anyone, on contrary.
They are disgrace for airline industry. If I had problem on just one point I could say-bad things happen. But to have problem at every point of my journey until I reached Air Serbia, means that Etihad deffenetly has big issues with hospitality. They should work hard especially on social skills of their employees.
What happened to me is intorelable.
I had to pay for no reason excess baggage and I couldn't use my silver guest privileges that they promote and that they assured me of before I bought the ticket, they changed my seats without confirming with me, they didn't provide me requested meals.
When I reached home I sent e-mails to all departments in charge-to Jet Airways, Air Serbia, Etihad Silver guest and Etihad feedback. Last address is officially in charge for this things and they are the only ones that didn't reply to me. All the other did and advised me to contact [email][protected]@etihad.ae[/email]. It's now 2 weeks and no word from them. So this is the reason why for the first time I want to share my experience.
I was told by both managers in Mumbai and Abu Dhabi that I should just write to them, send copies of boarding passes and other relevant receipts and in 3(three) days I'll be answered and refunded. No such thing happened and it has been 14 days. Every other department I wrote to answered and advised to write to feedback.
From my experience even Jet Airways is more professional then them. Not to mention that Asian low cost companies are better... shame on them...
Before I used Fly Emirates and Turkish Airlines for long flights as a simple economy class flyer and I never had a problem. I thought since I am silver guest member I'll have more comfortable experience but I went through the nightmare!
I travel a lot and I can recommend other companies like Fly Emirates, Turkish Airlines, Air Serbia, Lufhansa... but Etihad no way! They lack service, kindness, they ignore feedback even to their frequent flyers! And they charge extra!

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Update by Katarina2016
Mar 14, 2016 11:33 am EDT

It's been a month since I wrote to them. But no help yet. I regret that our national airline is bought by Etihad.
Only now I see how unprofessional they are. I became silver guest travelling with Air Serbia. I travel a lot. I've never travelled with Etihad but I thought-I'm a silver guest-what can go wrong? That was the first and the last time that I travelled with Etihad. To that part of the world I usually fly with Emirates. I was fool to travel a long distance like this.
I am sorry for your troubles and I hope that both you and I will get refunded and travel as deserve in future.
Kind regards,
Katarina

Update by Katarina2016
Mar 10, 2016 2:30 am EST

This was my answer:

Dear Mr Malhotra,

Finally some answer from your department. It took you so much time and I needed to share my experience publicly.

First of all-when I bought ticket I choose my seats and meals-two days before my flight you confirmed me that. So, what kind of problem can arise there? It is simple service for every economic class flyer. I use this all the time, even on short flights. I never had a problem. But I see for your company it is a problem to provide basic service. Please note that not only seats were changed but my meals also.

Second-what about my right to use lounges? I was denied access although you asured me that on every connecting airport I could rest there.

Third-what about not adding miles for the flight Bankok-Mumbai? It is so cheap of you. If you had added them like other flights from that ticket I'l have golden status. Now as time passed adding them wouldn't change my status.

Menare did not handle the situation appropriately!? She yelled at me and told me that I will get no service! What kind of company are you?

I am still waiting for Jet Airways to give me back my money. So, untill I am fully refunded don't make asumtions that it is a done deal. Because your company as I see has no standards.

Regarding your answer-it would be better if you hadn't written anything. And your good will gesture is ricidiculous.

I am happy to share this online with other flyers so that they would know what are your standards and ofcourse-not me nor anyone I know would fly with you. Thank God there Emirates, Qatar, Turkish Airlines... all giving better service to regular flyers, I can only guess what service they offer to frequent.

And as I already wrote I want to make official complain about your employee Menare so give me instructions how or should I find them myself? No one yells at me or denays me help and sercice, especially when I'm right and especially when they should be kind and helpful.

Also, I want contact of your superviser because I don't know if this answer is your idea or some elses.

Disgrace!

Katarina Drobnjak

Update by Katarina2016
Mar 10, 2016 2:23 am EST

This is the answer from feedback:

Our ref: 429518
10 March 2016

Dear Mrs Drobnjak,

Thank you for writing to us about your recent experience to Bangkok. I am sorry to learn about the problems you experienced at Bangkok airport regarding excess baggage charges with our code share partner, Jet Airways. We understand that travel can be stressful, and we wish your journey had gone more smoothly.

Because your flight was operated by Jet Airways, I had forwarded your concerns to our counterparts there and as per the recent update I received from them, I am pleased to note that they have recognised the error on their part and have agreed to refund the excess baggage charges. I understand that this information has been conveyed to you by their letter vide reference BOM/CCI/TW/180216/4667517 and that your concerns regarding their service lapse were addressed by them.

I am very sorry to learn about your experience at Mumbai airport and that you were left with the negative impression of our service attitude when our staff were unable to assist you with the seating problems.

Allocating seats can be difficult especially on busy flights. Prior to check-in, we actively review the flight’s bookings, so we can assign them accordingly and honor guests’s preference. Although, it is not possible on every occasion and this is why we cannot guarantee specific seat requests.

I can understand how disappointed you must feel as the situation was compounded with your experience at Abu Dhabi airport when you found our ground staff, Ms Manare to be insensitive to your concerns and that she did not handle the situation appropriately.

I certainly appreciate how distressful it gets for our guests when they look forward to a Remarkable experience with us and we are unable to deliver it. Therefore, it is equally discouraging for us to learn that on this occasion, we have failed to meet your expectation for which I am very sorry.

While an explanation after the event is not necessarily the ideal solution, it does let us know where, and why, things go wrong, and provide us with the opportunity to do something about it.

A report in this respect has been forwarded to our Hub Service Delivery Manager and Airport Manager in Mumbai Manager for their attention and to take corrective and follow through action.

As a goodwill gesture, I would like to offer you 10, 000 Etihad Guest Miles. You may use these miles toward future Etihad flights or any of the rewards available in the Etihad Guest Reward Shop. I hope you will accept them as an extension to our apology.

We look forward to welcoming you on another Etihad Airways flight again soon.

Yours sincerely,
Sameer Malhotra
Guest Relations Officer

Update by Katarina2016
Mar 07, 2016 2:57 pm EST

Also, I am interested to know-do you ever solve problems and return money you took without reason or you just post comments to complain to departments that were already informed about this incident?
Shame on you! The more time passes the more I realise how bad your company really is!

Update by Katarina2016
Mar 07, 2016 2:45 pm EST

I have written to different e-mails in your company several times. To advised guest@etihadguest.com I wrote 3 weeks ago and still no answer! So why do you advise to write to department I already did and no one seem to care? One more prove how unproffessional you are! Disgrace!
Not to mention that feedback@etihad.ae still hadn't answered and that is your department should return me the money and solve other issues regarding your lack of basic service.

Update by Katarina2016
Mar 03, 2016 2:31 am EST

I have sent you requested data to e-mail you advised. Also, realised that my flight from Bankok to Mumbai wasn't added to my account and I was wondering why so I sent copy of boarding pass to department in charge. Now I see you were waiting for some time to pass so that I can't be granted golden status. If you had added miles for that flight at the time like for other flights from that ticket I would be golden guest member, which I am not because you waited for time to pass.
I never though that you were cheap but it all fits to my experience with you. My silver status was granted by flying with Air Serbia(that is your partner). With them I never had a single problem. And the first time I fly with you I see what kind of company you are. Luckily there are Fly Emirates and Turkish Airlines for destination I need on that side of globe.
Once more you proved yourself a disgrace for airline industry!

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FlightlessKiwi
Sydney, AU
Mar 14, 2016 12:45 am EDT
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Hi Katarina
I am having similar problems with this airline. After three months of chasing a promised refund all I want is a phone number and a person to talk to. My issue was different and stemmed from booking under a wrong surname but the airline didn't pick this up until AFTER they checked us in. Instead they waited until we were just about to board the aircraft. Then they not only offloaded my husband but also ALL of our luggage so my son and I flew to Abu Dhabi with nothing but our hand luggage and the fear that our planned trip of a lifetime was in ruins. And things got worse from there. The customer service ethic at this airline is like none I've ever encountered. Never again.

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Etihad Airways unethical behavior for a baggage fee

Recently I had a very bad experience with Etihad Airways staff's behaviour at DFW airport.I carried a 6 kg laptop bag which inlcludes my work laptop.

At the last minute, at the gate manager/staffs were not allowing me to board or understanding my situation and literally forced me to put my carry on to check in for $300 fee and to carry my 6kg bag to onboard the flight. I never see such an act by any airways who forces the passenger to pay the money after the security and at the gate and at the last minute. None told me when I placed my checked in bags and even I onboard. If they would have told me then I should be able to do it while I placed the checked in baggages.

I was dissatisfied badly with these experience and I decided not to travel Etihad in my lifetime for sure. They only gave me 10 minutes to leave or adjust the baggages even at the last minute. Even I have 2 checked in baggages which were short of few kgs while checked in. They should consider all these factors as well.

Most of my fellow passengers left the stuffs at the airport.

As I carried a work laptop I could not leave it and I should not do it.They should take action against the staffs and managers whoever is responsible for this scam and refund my money.

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Etihad Airways missing and stolen luggage complaint

I flew from Barcelona to Singapore on Etihad with three connecting flights. My luggage was lost for two weeks and then items were missing when it was finally returned. I filed a complaint over a month ago and have yet to hear back from their customer service department. Flights: Nov 17th Barcelona-Rome AZ75 Nov 17th Rome -Abu Dhabi EY84 Nov 18th Abu Dhabi -Singapore EY470 When I arrived in Singapore my luggage was not there. I filed a report with the lost luggage department at the Singapore airport. My reference #SINEY12252. It took the Etihad office a week to find my bag and another week for them to actually get it to me. I called their Singapore office everyday and they were not very helpful. For the first week they only told me they had no idea where my bag was and they would keep looking. Then when they did finally find it they said they would send it to Singapore that day but it was again delayed for two more days. Finally, they forwarded it to Bangkok airport where I was but they would not forward it to my hotel. I had to pay to take a taxi to and from the airport to pick it up. And when I finally received my bag there were items missing. Two boxes of souvenir shot glasses I had bought and my digital camera, which had a value of $200. My bag was locked with a TSA lock so I do not understand how my bag was opened. I have many problems with how my case was handled. First, I repeatedly received poor service from Etihad customer service department. The agents rarely knew what was going on with my case and I constantly had to repeat the specifics of my case. I was originally told by the Bangkok airport that they didn't know anything about my luggage. They seemed very confused about the whole thing. I had to call back numerous times before they could find my bag. I am backpacking around Europe and Asia so the bag they lost was my only bag. It had pretty much everything I owned in it. It was very inconvenient and expensive to buy new things in Singapore. I had to buy new clothing (over $100), adapters ($15), personal care products ($20), a new backpack ($30), and a number of other things. I received $75 from the lost luggage department in Singapore but this was not nearly enough for the new things I had to buy. I have receipts for some of the things, but honestly I bought most of my clothes and backpack in Chinatown in Singapore, as it was the cheapest place I could find, and they do not give receipts. And finally I had to pay for a taxi to and from the Bangkok airport ($30) to pick up the bag once they finally found it. This was an unacceptable waste of my time and money. Another problem is my missing camera and souvenirs. After the headache of being without my bag for two weeks I finally get it back and things are missing. This is unacceptable. I had a number of souvenir shot glasses in two boxes and a Canon camera missing. I filed a complaint for the delayed and missing baggage to Etihad through the email [protected]@etihad.ae on 12/04/2015. I received an email response on 12/06 saying they had received my email and would be contacting me as soon as possible. They gave me a reference number RQID:407737. On 12/21/15 I had yet to hear back from Etihad so I sent them an email asking to be updated on my complaint. They responded with the same generic email from previously, saying they would “contact me as soon as possible.” I then tried calling their customer service hotline but was told complaints can only be handled through the email I had sent the complaint to….[protected]@etihad.ae. I also tried to contact them through their facebook account on 12/23/15 and 1/13/16. Both times I was told they would forward my information to the complaint department and someone would contact me in the near future regarding my case. I have yet to hear anything from them. I am beyond frustrated with Etihad airlines and how my case is being treated. I have received poor service from them since the beginning and I expect more from an international airline that claims to be first class. I filed my complaint more than six weeks ago and have yet to hear anything from them. I have tried every way I know: calling, emailing, facebook, to get in touch with them. This is my last resort.

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Update by vp720
Mar 14, 2016 9:16 am EDT

Another update on my complaint...
I feel like it is becoming a habit for me to have to update this every two weeks. On March 1st I received a message from EtihadHelp stating that they had sent an urgent message to their team and they would be reviewing my case and getting back to me soon. Well, it's been two weeks and still no replie. I would think a company that large who prides themselves on being a luxury airline would have better customer service. I have been told twice by EtihadHelp over the last month that they would make my case a priority or that they were urgently forwarding my details to others but still I have yet to see any results.

Update by vp720
Feb 24, 2016 4:16 am EST

Case ID is RQID:407737

Update by vp720
Feb 23, 2016 7:22 am EST

An update on my complaint...
I was hopeful when I received the comment from Etihadhelp on February 2nd. I also received an email a few days later appologizing for Etihad's lack of attention to my case. The email asked me to forward them copies of my boarding passes and passport, along with a few other documents. The email also stated that my case was a priority and they would get back to me as soon as possible. I was very hopeful at the time that my complaint was finally being taken seriously. But, alas, it has been three weeks and I have had no other correspondence from Etihad.

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Gdo
, IT
Apr 02, 2016 7:43 am EDT

You were lucky. Their lost baggage service is crazily slow.
They lost my luggage in Abu Dhabi during a connection fro Hong Kong. Even if I contacted them every single day, they were able to deliver the luggage in Hong Kong after 10 days!
After that I sent them a request of refund and they answered after more than 5 months saying they will not refund!
I wrote a post on this website about my problem, you can check it if you need more details.
They are very kind on social networks but when it comes to refund or give us assistance they are very slow and careless.
Etihad Airlines we need facts not excuses!

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Etihad Airways air miles points showing "zero"

Etihad Guest No. [protected] Hello, I'd like to point out that even though I have traveled by Etihad from Dhaka to Toronto and back at least 10 times, I still have "0" balance showing on my e-statment that I get sent to my email by Etihad. This does not make sense to me. Kindly explain . Also, I still haven't received my Frequent Flyer/Etihad Guest Card ! This has really gotten me very upset. I hope you take measures to resolve this issue. I am a frequent flyer with Etihad . Regards

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Etihad Airways double charge on visa debit charge.

I paid for a ticket with Etihad on their Web site, with a Visa Debit card. They took the payment for the ticket, but two days later they took the same amount again. I rang their customer service, who said it was a glitch, and that my money would be returned in 48 hours. Its now just over a week later and no money has been returned. One of their people who monitors their Facebook page, said that he would look into it. He has now informed me that because I took the flight no money will be refunded. How crazy and answer is that?

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Update by anto188
Jan 21, 2016 1:30 am EST

GW, It has now been settled .I got the money back .

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Etihad Airlines did refund me today after 8 days .It had given me a lot of worry but i am just relived to get the money back into my account.

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Etihad Airways greed for money

Etihad Airways’ greed for money and casual attitude caused me lot of inconvenience and financial loss Hello I am working as a reporter at Hubli, in Karnataka, India. I had booked a ticket from Abu Dhabi to Bangalore through Etihad Airways on December 7, 2015 and my ticket was confirmed. But the Etihad Airways staff did not allow me to travel through the designated flight on December 7, 2015, at Abu Dhabi Airport, saying that the flight was full. I was forced by the Etihad Airways staff to travel to Muscat and from there to Bangalore. I reached my destiny almost eight hours late. This not caused me mental harassment, but also caused me huge financial loss as I failed to attend a pre-scheduled meeting because of the Etihad Airways’ mistake. I urged the Etihad Airways to give my journey delay compensation and compensate the financial loss I had incurred because of their poor service. Because, on December 8, 2015, I failed to attend the property deal meeting in Hubli, Karnataka, India, where I had given Rs 3.50 lakh as a token amount. But, in their (Etihad Staff) first reply they simply a written that Etihad does not ‘intentionally’ over book its flight and there was also slight chance that seat will not be available for a confirmed reservation tickets. Hence I am given 5, 000 Etihad Guest miles, which can be utilised on Etihad flights or reward Shops. According to media reports that Etihad Airways had sold confirmed tickets to Chennai (Tamil Nadu, India) passengers. As there was problem in Chennai Airport due to floods, many Chennai-bound passengers wanted to travel to Bangalore by paying high price on December 5 to 10. It also learnt that the Etihad Airways encashed the situation to make huge profit by selling the confirmed tickets to someone else at a VERY HIGH RATE. Meanwhile, I explained their inconvenience and poor service and greed for money and 'escaping from responsibility'. But, they have not taken any action so far. With regards Santoshkumar Hubli, Karnataka Ph:+[protected] Attached copies 1) My passport 2) Abu Dhabi to Bangalore confirmed air ticket 3) Abu Dhabi to Muscat re-routed air ticket 4) Muscat to Bangalore via HYD air ticket 5) Passenger Itinerary ticket and there written ‘provide meals’ 6) Transport voucher 7) Picture of stale food served at Abu Dhabi airport on your food voucher

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Ruperto10
, US
Feb 21, 2016 3:04 am EST

I agree, Etihad are a useless, greedy airline with very poor customer service. They directly contravene their refunds policy and make it the customer's problem when any cancellations happen. The customer service is extremely poor. It is better to use Emirates, they have a much more professional customer service department and get far fewer complaints.

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Etihad Airways baggage claims

I lost the Philips Respironics PR System CPAP, a machine that my mother uses everyday in order to sleep. I lost it at pre-security check before USA immigration point at gate # 61 on November 18th. I returned to JFK on November 18th and called AUH lost & found phone # to report the lost. They find it on November 19th and gave it to Etihad Airlines on November 20th. On November 20th, Etihad advised me they will send the machine to me soon. However as of November 29th, I still haven't received the machine back from Etihad and neither I received any call or email from the airlines. What should I do now? I called the airlines many times, but they don't pickup or return my calls.

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Etihad Airways refund of cancelled ticket

My name is ritika singh, I booked a outbound ticket on 31 july 2012 from toranto to new delhi (booking reference number-8n2who) with one connection, for thursday 9 august 2012, in coral economy class, the details of the flight are given below: detailed outward flight information steps depart arrive duration ey140 22:45pearson (yyz) 19:45abu dhabi +1 day subclass:v stop at abu dhabi ey218 22:30abu dhabi (auh) 03:30delhi (del) +1 day ritika singh adult e-ticket-607-[protected] paid by master card card holder name-rajendra singh I have cancelled the ticket already kindly refund the booking ticket ammount in the same account.. thank you ritika singh delhi +[protected] +[protected] +[protected]

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3:03 am EST
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Etihad Airways baggage damaged and theft from inside the bag

hi i travelled from houston to mumbai, my bag of samsonite worth 300 $ was fully damaged and, dre beats wireless headphones of 250$, fossil watch worth 90 $, chocolate woth 100 $ all in all 740 $ worth loss i faced and contacted etihad airways and they promised to pay the damrages 0f only 240 $, which compared to my loss is just 30 %, its almost 25 days now and every time i speak to them they give me a new story, first they dont pick the phone and when i send mails i dont get reply, i need compansation for the whey they have treated me, single lady travelling from houston to mumbai, and after som many calls and mails no response from hyderabad office and mumbai office sakina hyderabad +[protected]

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6:32 pm EST
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Etihad Airways I am complaining about the service!!

I called 1 day before to change my original flight due to a family emergency, i was informed i will be sat next to my partner on all flights. only to find out minutes before we was boarding that i was going to be sat on my own! the manager who was in charge that day at abu dhabi was no help at all and had not an ounce of sympathy! i am disgusted by the attitude and the lack of care to satisfy customers! the flight was for 14 hours!

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12:07 am EST
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Etihad Airways comments / complaint

Comments / complaint meals, water, tea, soft drink were not served except welcome juice. I was traveled with empty stomach. Travel details flight number : ey 305 flight date: 31/10/2015 travel class: business from: abudhabi to: kuwait booking reference: qgtowx personal details title: mr first name: abdul bari last name: kaleel ahamed membership no.: [protected] email address: [protected]@gmail.com mobile phone number: 965-[protected] home number: [protected] business phone number: city: kuwait country: kuwait

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4:02 pm EDT
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Etihad Airways booking made on 2nd august 2015., on etihad website.

We finally booked 4 seats from Madrid to Bangkok for January 2016. We were originally trying to book from Alicante, but yhe site kept saying error on site please try agsin. Which we did 3 times, still same. We then rang Abu Dhabi, person assured us no money had been taken and asked if they could retry. After 50 minutes on phone said it would not work. We then rang Madrid. Again same thing assured us no mobey taken or bookings made, could they try again, after which we were told booking wasn't possible as on one of the return legs a flight time had been altered and would not make the connection.. we then decided to book the Madrid flights. All this took 4 hours. The next day on checking our Barclaycard statement we had been charged for 24 flight's. We then started to try contacting Etihad. After 4 weeks 16 fligyts were removed, but it took almost another 4 weeks for the other 4 to go. The customer service was absolutely disgusting. The man I ended up dealing with has never replied to any of my emails quicker than 2 weeks, which I do not find acceptable. I spent over 2 hours in total on my English mobile in Spain trying to get some sence out of anybody. I have sent a recorded delivery letter of complaint to Manchester and 2 months later I am still waiting for a reply. All this has been through Guest Relations. Personally I think it could be closed down, because they are definitely not doing their job. This is supposed to be a special holiday for my friends 70th birthday, but we have had 3 months of total indifference from Etihad. Reservation codeIUEOOH for travel on 20th January for 4 people. The person I have been dealing with in Manchester is called Ebrahim Hoveizavi, I have been doing all correspondence and I am MRS Lees, yet all but last reply was sent to Mr.Lees, which I found rude so I did mention it in one of my replies. I still think that this is still not fully resolved, he stated in email dated 16th September that I should receive 13.02 transaction fee per transaction. I have received 1 £13.02. I can't believe that 3 months have passed and I am still trying to get this matter finalised. I have spent hours on this matter and don't think the offer of air miles is a satisfactory conclusion

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4:54 am EDT

Etihad Airways flight change

I am really disappointed by the bad costumer service. The airline changed our flight SEZ to JNB (codeshare with Air Seychelles) from the 20th of October to the 21st of October for more than 24hours. We complained several times that we are not happy with that flight change as we have Hotels booked and can t change them. They never responded. We complained at Etihad Check in desk in Mumbai but they only said that we should complain in Abu Dhabi what we also did. The only thing what Abu Dhabi Transferdesk told us is to write an email to [protected]@etihad.ae. We never got an respond on our email. As the 21st of october came up unpredictable i got very sick and had to stay in hospital for a week therefor i wanted to change the flight for a week. For the flight change the lady at Air Seychelles Counter in Mahe airport wants 200€ per Person. Is that in anyway fair ? The airline changes there flight schedule like they want. and i don t recieve a sorry or a compensation but if i want to change i have to pay ?

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5:42 am EDT

Etihad Airways flight reservation

I have issues with tickets I bought online since August for a trip in November and have been unable to resolve these problems. The tickets are for me, my wife and our daughter to Abu Dhabi and Jeddah from Lagos. My daughter's ticket has a wrong name while the Umrah visa is not available for now, necessitating the cancellation of the Jeddah legs of our reservation. I have made several calls to Abu Dhabi and Lagos offices. I have sent several emails to [protected]@etihad.ae, I have been to their Lagos office all to no avail. Now our trip date is less than 2 weeks and the issues are still unresolved with nobody giving it any attention. I hereby request for my daughter's tickets to bear her correct name: Nasir Roodiyah Adedoyin and our fights schedule changed to Lagos-Abu Dhabi Wednesday 04 November 2015 and Abu Dhabi-Lagos Monday 09 November 2015 My reservation code is JUBTVI.

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7:23 am EDT

Etihad Airways crushed luggage

Back in July 2015, Etihad crushed my luggage on a business class flight from Abu Dhabi to Male. I have written myriads of emails to Baggage Claims and to feedback >> Etihad Feedback, and the best answer I got asked me to fill up a "delayed luggage" form. The latest development is that Etihad has now stopped even replying to my messages. I have all the necessary documents, including a form describing the nature of the damage and the brand of my suitcase. I also have boarding passes and e-tickets. I am happy to include all details on this post, if need be. I just don't understand how a self-respecting company can choose to ignore a so-called "high contribution" customer (I am gold on Etihad Guest) when they flag such a serious incident. I hope this post will help. Jean Imbs

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4:29 pm EDT
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Etihad Airways overcharge - they agreed they would credit I cannot get!

I was overcharged in error £88 on my card, customer service listed to the call confirm refund would be made. I've an email also. Made more than 12 calls held on for so many hours. So many emails. Every time they apologise but do deliver I'm flying next week I intend to visit their office in Abu Dhabi hopefully to get a resolution. Why should I take even more time out. Disgusting!

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10:15 pm EDT
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Etihad Airways 54 hour nightmare

Regular flyer with Etihad. I recently experienced the worst trip ever. My original flight itinerary was Sydney – Abu Dhabi – Dublin, taking approx. 27 hours. It ended up being Sydney – Darwin – Abu Dhabi – Madrid – Dublin. It took more than an extra whole day. My travel time doubled to approx. 54 hours. We didn't get off the plane at Darwin. I spent 22 hours in 1 seat. This was only the beginning of this nightmare. On top of everything my bag was missing when i got to Dublin. I was another 2 days without my bag. I spent 5 whole days in the same clothes. Of course when i contact Etihad i get the usual sorry sir if you look at your ticket it states... absolutely no help at all. I would advise people to not fly with Etihad as the second anything goes wrong they wipe their hands of the situation and offer no assistance.

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9:09 pm EDT

Etihad Airways no mileage given, no response to queries, no resolution

Well I have posted this elsewhere and hope I get some resolution regarding Etihad's terrible customer service for their Etihad Guest mileage program. The last time I flew with them first class and had planned to again however: I am sick and tired of not being responded to. I have made several requests to have my mileage credited and my old account mileage transferred to my new guest account member number [protected]. I explained last year when I submitted my claim to [protected]@ that I had lost my old account details, including my old email address, I received no response except a new account without any of my valid mileage claims included. This is honestly crap service. You have all my details on your "Tap" and I expect to be credited for ALL my flights otherwise I'll be going Emirates in the future. Please treat me correctly, not the usual pass this off and make excuses that it is beyond our capacity - absolute nonsense! I have spoken with a customer service rep, Basha, today who has informed me he is passing my complaint up to " a higher authority", whatever that means! I look forward to actually hearing back from a real person about this rather than being totally ignored. Sincerely Chris

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12:03 pm EDT

Etihad Airways the flight left earlier 1.5 hours before scheduled time without notice

Hello, My name is Issam Mohamed. I booked on Etihad Airways recently for a round trip from Kuwait and Egypt, with booking reference "3YYLHN". My trip from Kuwait to Egypt (via transit) was delayed on transit for one night after the scheduled time. The bigger problem happened when I was coming back from Egypt to Kuwait (via Abu Dhabi ) on 20th of September on flight no. "EGY 456" as I arrived to the airport on my scheduled time to find out the flight already left !. I had to pay a huge amount of money to find another booking for me and my family. Also, I made a lot of delay for my work and all of my arrangements were horrible. No I want a refund and I want additional money to recover for my great loss after this bad experience as I did nothing wrong!. I do not doubt your fairness so please contact me back on my email: m.[protected]@yahoo.com or the following numbers: +965 [protected] +965 [protected] +965 [protected] Regards, Issam Muhammad

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10:06 am EDT

Etihad Airways pathetic flight

Hi there, I recently traveled from Johannesburg to Melbourne and back on flights operated by Etihad. I was extremely happy with the services on on the flights except for my last flight on 29/09/2015 flight from Abu-Dhabi to Johannesburg flight number EY 604 operated by Jet Airways. I was extremely appalled by the really old plane that was used. The seat in front of me was broken at the back which injured my leg. While in the air i was unable to sleep as there were numerous sounds which seemed to be coming from the ventilation system and sounded like breaking ice.. To top it all the crew were very unfriendly not tending to our requests saying they will be with me in a few minutes which never happened. Furthermore the crew handed out the incorrect menus, giving us the dinner menu only to find out it was lunch being served when we actually got our meals and hence i did not receive the meal i wanted. I finally reached the conclusion that i should just sit back and watch a movie to take my mind off the pathetic flight but my unfortunate experience was worsened as the touch capability of the infotainment system did not work:-( I dont understand why such an elite brand like Etihad would use such a poor operator like Jetairways. I am disgusted by the service and require an explanation regarding such and furthermore the method of lodging this complaint to senior management. Regards

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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