Menu
Etihad Airways Customer Service Phone, Email, Contacts

Etihad Airways
reviews & complaints

www.etihad.com
www.etihad.com

Learn how the rating is calculated

3.8 1402 Reviews

Etihad Airways Complaints Summary

972 Resolved
430 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Etihad Airways has claimed their business profile
Click here to get notifications about new complaints of Etihad Airways. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Etihad Airways reviews & complaints 1402

Sort by:

Newest Etihad Airways reviews & complaints

ComplaintsBoard
Y
2:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways charged for service by mistake of employee

On the flight from Tokyo to Minsk via Abu Dhabi on the 6th of September I had one baggage 23 kg and a bag with golf clubs 6.5 kg. In order to check whether any fee for the sport bag is applicable I have called to Tokyo office of Etihad Airways in advance, and I was informed that any second bag, whether sport inventory or not, is charged by 150 euro and I was required to give my credit card details for the fee to be withdrawn 24 hours before the flight as at the check-in, I was told, it would cost more. During check-in procedure airport employees told me that the second bag with sport inventory is free of charge. But somehow check-in at Narita airport, Tokyo, was done not by Etihad Airways employees but by another airline employees and they said that they cannot give me my money back. During my presence in Belarus I tried to contact Etihad Airways by phone at the local office, but whichever service I was choosing by phone I only could reach automatic message referring me to Etihad Airways homepage.
I am wondering what should be my next step to receive reimbursement.
To be fair, I need to admit that cabin crews in all my flights to Minsk, Tokyo, Abu Dhabi and Sao Paulo were always helpful and professional. That is why I am so surprised and dissatisfied with service in Tokyo office.

Read full review of Etihad Airways and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
G
G
Gdo
, IT
Sep 30, 2016 5:53 am EDT

Etihad Help do you realize that your customers are not stupid and that you just copy and paste a default answer to anyone? You never give any solution, you just push that useless default sentence forcing your customers to waste more time

G
G
Gdo
, IT
Sep 29, 2016 5:22 am EDT

Good luck with the reimbursement,
I am still waiting for the refund that Etihad should give me because of the 10 days delay of my baggage, and after 1 year the didn't pay. They just wasted much of my time asking me to provide them the documents dozens of times, to provide them the number of the form or any kind of information.
As far as I saw on this website, there is some people from Etihad that will contact you asking you to provide some informations but after that they will disappear.
It seems that the policy of Etihad is very clear: No refund for their customers, just delay, delay, waste time and waste more time, until the customer gives up.
Since last year I try to avoid Etihad flights as much as I can cause this is not a serious airline company

ComplaintsBoard
S
3:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways carry-on baggage issue

I'm writing to share an incident that occurred at the O'Hare International Terminal 5 on Wednesday September 7, 2016. My elderly in-laws were traveling back to Mumbai after their 2.5 months stay in the USA. I accompanied them to the airport to help check-in and say our farewells. They had 4 large luggage bags that were intended for check-in and 2 carry-on luggage bags. As we approached the check-in line, an Etihad staff told every passenger to make sure each carry-on bag fits into the metal rectangle dimensions that was set up in front of her. She had to actually observe each bag being placed into the metal box to make sure it truely fits the standard dimensions. This was the "requirement" before she gave the okay and handed over a carry-on tag in order to proceed to the check-in counter.

This felt unreasonable for many reasons. The travel bags that many people own have wheels. It was very obvious that the reason many bags don’t fit into the metal dimension was because the wheels do not fit (it didn’t take into account the wheels). The Etihad staff watched as I struggled to jam one duffle bag into the fitting. I felt ridiculous to be made to do this when it was obvious the bag was not big at all and it was just the wheels that were in the way. When I finally was able to stuff the bag into the metal measurement, I did get her approval. However, after this so called approval, the bag was stuck inside the metal rectangle due to again the wheels that were jammed in there. Eventually I was able to remove it with some struggle so we can test the second bag and so as not to hold the line for other passengers. The second bag was the standard typical carry-on luggage with wheels (suitcase style). This was slightly more obvious that the bag wouldn’t fit vertically again due to the wheels and that it was maybe 1 inch taller than the metal box due to the interior plastic frame construction. The Etihad staff told us the 2nd bag can’t be used as a carry-on as it didn’t fit what they felt was the standard. She said we would have to check it in and she didn’t mention how much it would be.

Once we were able to approach check-in counter, the process was fairly smooth and professional as the 4 check-in bags weighted below the acceptable 23 kilograms. When we asked about checking in the 1 carry-on bag, the staff mentioned they were just following rules set by some authorities by O’hare or Etihad regarding the dimensions and that they could not do anything about this. Additionally, we learned that to check in the carry-on luggage would deem my in-laws to be over the “2 bag per person” limit and the cost to check in the carry-on was $300. They were not sympathetic to the situation they just caused.

I had to doubt Etihad’s credibility as this whole practice was absurd and ridiculous on many levels.
1) The travel carry-on bags are standard sizes accepted by all airlines and sold at many stores as well including the airport.
2) My in-laws flew by Etihad on their initial flight from Mumbai into the USA with the same carry bags and they had no issues imposed on them. They even flew domestically from O’Hare to Los Angeles during their visit with the same carry-on bag with no issues.
3) This was the 1st time I have ever seen such a practice. I have traveled plenty, internationally and domestically, and have never been required to measure a carry-on bag into the metal box. We all use the approved carry-on bags sold widely and it has always been accepted on any airline.
4) To impose a $300 charge for a 5th bag is ridiculous as this situation was only brought upon by Etihad for imposing a carry-on baggage dimension that was obviously approved leaving one country but not another. It also seemed like a biased practice to increase more sales. Perhaps a reasonable charge would have at least benefited the airline’s sales and maybe even the passengers.
5) This actual check of the carry-on bags was not operationally sound as many passengers started another line for this check. Passengers were complaining as most of the bags didn’t pass this eligibility test while the Etihad staff was not at all sympathetic to the situations. Airport travel isn’t usually smooth and I’m not sure how operationally necessary was this check as it just disrupted the system. The check-in line was growing longer as well as passengers had to figure out if/how to get their luggage to their destinations.
6) If my elderly in-laws approached this situation alone, they would have been helpless. I was the one placing the carry-on bags in the said metal rectangle box which I don’t think the staff would have actually been helpful with them.
7) This “rule” clearly could not have been set by the airport. Going through security, other non-Etihad passengers were carrying the usual standard bags without any issues (as it should be).

Given this experience, I regret to say that Etihad Airlines failed to provide an acceptable level of service to its passengers. Imposing such a “rule” disrupted their operations and trust of their customers.

Read full review of Etihad Airways and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
G
G
Gdo
, IT
Sep 30, 2016 5:55 am EDT

Same, usual, default answer by Ethad Help, just for wasting more time without solving anything. Etihad, your customers deserve something better

G
G
Gdo
, IT
Sep 27, 2016 1:51 am EDT

Unfortunately Etihad Airways confirms itself as a very low quality airline company.
I stopped travelling with them since they lost my luggage 1 year ago, they delivered it after 10 days. I had to pay a lot of for buying clothes, underwear and so on and after almost 1 year they didn't provide me any refund.
So the only suggestion I can give travellers is to skip Etihad and choose a serious airline company.

ComplaintsBoard
G
2:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways late departure from abu dhabi

Boarding from Abe Dhabi international airport on the 19 th of September at 10.15 pm to Melbourne Australia
Waiting for the plane to take off at 10.15 pm but it did not happened and was never given a reason why .
The plane left 50 min later which we missed the connection for 7.35 pm from Melbourne to Adelaide .
A person waited for us had our names on the list and she said that we have to stay at the quest hotel in Melbourne, waited in a cold with 2 little kids for the shuttle .
I said to the lady that waited for us this is not good enough we need to get to Adelaide That night after a 14 hour of struggle and she said nothing she can do about .
Basically we were late for 12 hour and the inconvenience that this airline created .
We had family members waiting at the airport in Adelaide and there was no way they could get the message that we are not comming home that night
I would like get a refund or a recompence for the inconvenience to me and my family .
Regards Georgeta

Read full review of Etihad Airways and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
G
G
Gdo
, IT
Oct 06, 2016 10:51 am EDT

OK I provided you all the requested infos by private message. Let's see if this time you will be able to refund me or if it is just the umpteenth attempt to waste my time pretending that Etihad cares about his customers but solving nothing or passing the ball to someone else

G
G
Gdo
, IT
Sep 30, 2016 5:59 am EDT

Dear Etihad Help I already provided to you all the informations required, just check your private messages history
you just keep asking the same informatios and once I provide those informations you disappear
I just know that I paied more than 500 USD because you delivered my luggage after 10 days and that I didn't get any refund after almost 1 YEAR
Not a cent by Etihad, not a cent by your partners of Jetairways

G
G
Gdo
, IT
Sep 27, 2016 1:55 am EDT

I don't see a single issue solved by Etihad Help and customer service.
They just keep asking people, including me, to provide them informations but after that they disappear. So I guess the company pays the Customer Service team just for wasting out time

ComplaintsBoard
N
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etihad Airways airport staff

I am an Etihad Silver Member and I had a travel from Shamshabad Hyd to Dallas DFW, I called up the customer care to check about the baggage allowance for a Silver member, the Representative (Akash), verified and confirmed that I am allowed a 2+1 ( 1 extra checkin baggage of 23kgs . After confirming with him multiple times i carried an additional bag of 23kg . I was at the airport for 3 hrs with my wife and the representatives here at Shamshabad Hyd, Amaranth VG Airport operation officer. Abdul Mujeeb
Duty manager GHA, after a long wait say that I cannot carry that bag . They want me to pay for the bag $300 USD, when I asked them to get the call transcript Mr. Amarnath says that the call cannot be traced because the calls are not recorded .. May be the Etihad crew(Amarnath ) should be informed that whenever any one calls Etihad the first thing we hear is " this call is being recorded " .. When i told him this he was quite.(May be he was thinking he is oversmart or i was naive to believe him). I asked them to get the call transcript or asked them to hear the call by giving my ticket details, call details ( Num from which the call was made, the time of call, the name of representative with whom I spoke ) .. They want me to pay now, send an email, wait for the email respond ..
The behavior of Amaranth VG, Airport operation officer and Abdul Mujeeb, Duty manager GHA was absolutely unacceptable and ridiculous .
The only thing i want is the transcript of the call conversation between me and the customer care representative . I confirmed with him multiple times, i told him i don't want this type of situation and he assured me i can carry an extra 23kg bag.I further asked him if i can get any such confirmation to my email he said he cannot send me to my personal email.(all this has been talked over the call and has been recorded).
Having packed all the important stuff i wanted to carry to US, i had to discard the bag at airport, Thanks to the Etihad staff at Shamshabad Hyd . My flight was at 4:40 am and i was with the Etihad staff till 3:30 am .
This is the worst response and behavior I have ever experienced with any other airline .. Never expected this would happen being a Silver member .. Hoping any one from Etihad looks into this and responds back .. Hoping this to be my final travel with Etihad ever .. After i posted this on Facebook while i was at the airport during my 3 hr wait with your Officers, i was asked to send an email so that any action can be taken.
There was never any apology from the Etihad staff for the delay or miscommunication .Though i didn't expect any of that sort from those learned men !

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
S
12:29 am EDT

Etihad Airways cabin crew

My review is extremely negative. "Cabin Crew" is horribly bad! None of them never smiles and when she talk she don't even look at me! Last one to bring the food to, my husband first and me the last but we are sitting in one alice. They did not bring hot towel at the end to me but they give all! They never ever come when I call! never! I tried more than 6 times! Never1! men staff touched me twice with is misbehave as I am MUSLIM! Once in the going flight while I was sleeping! second on the going back flight when I was talking to him to ask for something. Plus! they ask if we want the Express Card rather than just offering it to us! Is this what we get as local! is this what we get from our national airline! Or this is because we are purchasing a staff tickets! even if it is staff tickets, you give it to your employees as an allowance and they can give it to anyone not to embrace them or treat their friends and family badly, we know that it doesn't not includes everything and there is some rules, BUT IT HAS NOTHING TO DO WITH THE CABIN CREW TREATMENT! I am very upset and this is my third bad experience with you! why don't you talk there issue related to passengers treatment seriously! Did the cabin crew will like when the other cabin crew misbehave or mis-treat herhim if they travel as a normal passenger but with Staff ticket! We need you to take action toward your staff! Treat them how to respect the passenger, normal or staff tickets! I really wish that the time pass quickly to get out of the plane! My flight was 14 hr long! And this is what I get! Seriously you need to do something! "NOTE: I NOTICED that Arabic and Cabin Crew are much way better than others"!

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
L
5:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways delayed baggage

We are completely shocked we never expect such poor treatment from such 5 star Airline company .we have been here in UAE since 1998 and we travel regularly but this is the first and The worst experience we went through. At the time we arrived AUH airport we were waiting there in the luggage hall for more than 50 Mins and guess what ! They simply said your luggage not on board, We'll inform you once we receive .I know it might happened but the experience to recover the baggage was really bad.

It started with a file ref and since that time (7 Sept 3:30 PM), I am following up with Etihad and them customer care center and unfortunately those people have nothing related to SLA and customer experience i called three times asking for support and i want to file a complaint they just keep forwarding the call to nowhere ! Waiting for someone to pick up more than 20 mins, but finally call forwarded to the logistic partners who said yes we tried to call you in the evening the same day which never happened, ohh sorry no sir we tried to reach you in the next morning he said that, what a mess !. He told me that i have to call the driver and to arrange with him, i called that mobile and that was the woe, he said you come and collect your baggage am not responsible to deliver to your home.It seemed like a burden for all the staff starting from customer care center to the logistic partners. Till this time 1:00 PM 9 Sept i am suffering just 1 hour back the driver called where are you i am coming with your baggage but if you are not responding i will send to AUH airport again.

We are completely disappointed and i have the rights to ask for reimbursed for everything which i had to buy from clothes to go for work, and university, baby stuff, food, sweets and gifts which definitely spoiled, moreover time wasted for more than 48hrs and calls to follow up with this and that. Respectfully I request you to indemnification for all of this which will never compensate this bad experience that will not be forgotten.

Read full review of Etihad Airways and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gdo
, IT
Sep 19, 2016 6:03 am EDT

you have my total understanding.
Etihad lost my luggage in Abu Dhabi airport in october 2015 during a flight connection. They delivered my luggage after 10 days so I had a lot of expenses cause I was abroad and I had to pay for anything.
After 1 year they didn't refund a single penny. They just stopped answering my emails.

I repeat: after 1 year Ethiad didn't refund a single penny for all the costs I had to pay because they lost my luggage!

ComplaintsBoard
B
11:29 pm EDT

Etihad Airways baggage allowance on student visa

Extra student baggage allowance"
PNR: RLGPDZ
As per my conversation with Mr Tushar Chawla (Goibibo representative) on 30th August, I was assured of extra baggage allowance on student Visa, after he confirmed that with Etihad airlines (Ms Rashmi).
Later, I called up Etihad on the same day to confirm the same and I was again assured that I'm allowed to carry extra baggage on student Visa. 2-3 days later, Etihad denied me of any extra baggage allowance on student Visa.
I don't know where is the miscommunication and I frankly don't care.
I just want the extra piece of baggage as promised to me on 30th August.
Flight is on 16th August and I will need this issue resolved at the earliest within a day.

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
Y
10:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways baggage delay

One month baggage delay. After 1000 mails to Etihad i received the baggage. In between two times i went airport because of their wrong commitment. Now am raising compensation and no body in Etihad is giving any reply to my mails and not receiving the calls. I have all the mails, documents with me. Where i have to go further. I have mailed till CEO for my issue. No reply so far. Complained to all the departments. No steps taken. I need my compensation. How to proceed further?

Read full review of Etihad Airways and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
G
G
Gdo
, IT
Aug 28, 2016 1:33 am EDT

LOL they are so foretellable, I am wondering for how much time Etihad thinks they can go on like this, wasting the time of their customers and skipping to refund us

G
G
Gdo
, IT
Aug 22, 2016 1:37 am EDT

It happened the same to me.
They will reply to this complaint saying that they apologize and that they want to solve the problem, they will ask your lost luggage form number, so you will think that they are going to do something, you will provide to them all the required informations and after that they will disappear

you can find my complaint on this website. I had more than 500 euros of expenses because their delay and after 10 months I didn't get any refund

ComplaintsBoard
H
2:22 am EDT
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways baggage claim and damage

My baby stroller and car seat was not arrived with other luggage, we had to wait 2 hours for my friend to bring another car seat to LAX, 2 days later they delivered both with lots of scratches and stains, we Can't use it anymore.
never answered the phone never answered the email, worst possible experience ever! never gonna fly with them any more.

Read full review of Etihad Airways and 2 comments
Update by Homan saadvandi
Jan 19, 2017 3:02 pm EST

you must be kidding me ! I will never ever try your service again! rude unprofessional people and worst customer service ever!

Update by Homan saadvandi
Jan 19, 2017 3:00 pm EST

Nothing, after couple of months finally someone called and said it is minor wear and tear and we DO NOT cover that!

Hide full review
2 comments
Add a comment
G
G
Gdo
, IT
Aug 22, 2016 1:48 am EDT

Hi Homan, let me know if they will give any compensation to you cause they gave nothing to me.
I am still waiting for a compensation of more than 500 euros of expenses I had to pay because of the delay in my luggage delivery but after 10 months I got nothing

H
Author of the review
H
Homan saadvandi
, US
Jan 19, 2017 3:03 pm EST
Replying to comment of Gdo

never ! after couple of months they just said it's normal tear and wear and we do not cover that!

G
G
Gdo
, IT
Aug 22, 2016 1:39 am EDT

Hi Homan, let me know if you will be able to get any compensation cause I wasn't.
They asked me to send all the informations and the receipts for my compensation several times but after 10 months I didn't see a single penny and now they don't answer to my emails anymore

ComplaintsBoard
K
12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways cancellation of booking without intimation then purchased new ticket and arrived in same flight, still no refund

Reservation code [removed]
Ticket number [removed]
Iata number [removed]
Tour code [removed]
Date of travel [removed]
Myself [removed] dob [removed] booked round trip ticket from cleveland oh to hyderabad, due to oversold of tickets your domestic airlines partner american airlines exchanged my departure ticket with british airlines so i travelled to hyd using british airlines and they told me that you can use same etihad arrival ticket when you're returning but at the time of arrival from hyderabad, your etihad airlines officers at the hyderabad airport checking said that your itinerary is no more valid because american airlines were exchanged your round trip ticket and they forgot to activate your arrival ticket, i need to attend my master's classes so i don't have any other option then i purchased new ticket and came back using same flight, i faced many problems at the airport to arrange money for purchasing new ticket, airlines was not at all intimated me about cancellation of ticket, i'm attaching my old and newly purchased tickets so kindly go through it and process my ticket refund

Read full review of Etihad Airways
Update by krish12345
Aug 25, 2016 11:20 pm EDT

Your team had not at all advises any refund...you people done biggest mistake by canceling my ticket without intimation but still no refund

Update by krish12345
Aug 22, 2016 8:13 am EDT

such a waste of time... the biggest mistake i had done in my life is to book Etihad airlines ticket... i never ever fly again in Etihad in my life

Update by krish12345
Aug 18, 2016 5:47 pm EDT

kindly respond give response...what happened to my status...my complaint number is RQID 473888...

Update by krish12345
Aug 14, 2016 9:09 am EDT

reply for one message thats it...no at all responding for next message

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:57 am EDT

Etihad Airways racist and disgusting behaviour by their personnel at the san francisco airport

So, my journey started with being charged an additional $300 by a supervisor (Her name tag read Sophielle), at the boarding gate of San Francisco International Airport on Thursday morning, July 21st 2016. Besides my cabin baggage I had a purse and my laptop bag, the said being the number of pieces I have always traveled with in hand, including to U.S.A from India on my outbound journey with your airline, which are allowed for free as per your baggage rules too (http://www.etihad.com/en-us/before-you-fly/baggage-information/baggage-guide/). I also made sure that I pointed the above mentioned pieces in hand to the lady at the check in desk just to reconfirm who said I was good to go and that it was the usual allowance.
Furthermore, I was not stopped by any member of the staff through the process security check either. I also tried my level best to reason with the above mentioned supervisor, Sophielle at the boarding gate, stating that this is allowed by all airlines and was infact what I brought with me to U.S.A too when flying in on Etihad. I also requested her to please reason with me and understand what I was trying to explain as I had recently undergone a surgery and was in extreme pain and discomfort. She asked me if I had a medical certificate to prove that. When I told her that I had a picture of the same on my phone but would take a few moments to find it, I was brashly told that she doesn't have the time and that's my problem not hers, leaving me rather astonished with this reply. Infact, she asked me to the not argue and that she wanted to "cut it short". Much to my surprise, I was also threatened by her that if I did not comply I would not be allowed to board the airline. It was nice to see the racist side of Ms. Sophielle and the senior personnel when they stated that they couldn't do anything if Indians back home din't know/understand how to comply with the policies but at the U.S.A airport that's how it was done. I see this as an absolute money making scheme as well as inefficient training, absolute arrogance and lack of culture and manners. Speaking to the senior personnel too (who's name I unfortunately did not get) was of no use as he simply stood there mute, nodding his said repeating the same words "your responsibility". I reluctantly paid the amount of $300 (the receipt of which is retained by me) and as if the above incident was not enough, I was insulted for holding up the baggage loading whereas it was another staff member of Etihad who was taking a while to issue me a receipt of the same, all this while the senior personnel coolly stood there with folded hands and watched after I had already brought Ms. Sophielle's uncouth behaviour to his notice.
Safe to say this experience was nothing short of absolute humiliation and rather disturbing.
I am thoroughly disgusted at this treatment.

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
P
8:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways sudden cancellation of booking without information

I booked a flight and had to reschedule it with Etihad agent on phone. The first leg from DFW to Frankfurt was missing without any information. Etihad had American airlines flight for this route. Because of this I had to go through so much harassment on the airport for 3 hours and finally had to come back with my parents. My father is a senior citizen, and it was lot of harassment for all of us. I had to cancel domestic flights also from Delhi to udaipur beacuse of this glitch. Etihad initially denied to take the responsibility as it was American airlines flight, but as we argued with them that its etihads' responsibility as they booked it with AA not us. They gave us a ticket to india finally but I want the reimbursement of the rescheduling charges that I had paid and the indian domestic flight and all the mental harassment me and my parents had to go through at the airport.

Read full review of Etihad Airways and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gdo
, IT
Jul 25, 2016 11:50 am EDT

EtihadHelp you ask the PNR and after that you do nothing. I sent my PNR but you disappeared and you don't reply anymore on my complaint. Do you want to settle some complaints or just waste our time?

ComplaintsBoard
A
12:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways travel experience

I was supposed to travel on EY328 on 03/07/2016 from DMM-AUH-TRV, and i was informed the same day morning that my flight has been changed to Srilankan airlines even though i have issued my Boarding pass. That was very bad experience to me and my family above all we are requested to the report the airport 6hrs early. From this i loose my trust as a reliable airline. unfortunately i have a return ticket as well from TRV-AUH-DMM. 14Sept2016, i am afraid that i may get similar experience.

I believe if there is any issue it should be informed at-least 24hrs prior and what is the point of having the boarding pass issued early and your flight is changed.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
7:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways financial loss and unethical behaviour

My name is talat mahmood. boarding pnr number : rotxwo. seat 32h. ticket booking ref : qqn8v4 (36bcrt). date : 10th july 2016
I was coming from burmingham [alabama] to dallas by american airline and my 2 suitcase weighed only 35 kg and they allowed me to take the hand bag of 8 kg. when boarding at dallas airport by etihad airline, my hand bag was weighed which was 8 kg. its size was ok. bag did not adjust because of wheels into the weighing place. I was told to take out all my luggage from the bag and and put into one shopper and throw the bag. I was mentally disturbed because I didnt have the shopper and I have to go look for them. and the shops wont sell only shoppers so I had to buy something else also. that costed me from the duty free shop. my hand bag was purchased for 149.99 us dollars. further I purchased 200 us dollars worth chocolates which were kept in my bag. I had to take all my stuff out and put into shoppers. I couldnt keep all the stuff. I had to leave some of my stuff behind with the bag due to shopper size and it was difficult to carry everything in hand. but I was shocked to find out that after half hour, they let almost all the passengers with the bigger bags and more weight into the plane. but they didnt allow me and some other passengers who came in the beginning. this all incident put me into pain as I had to carry all the things in my hand and leave the rest behind including the hand bag. I reported the incident to the supervisor also and he told me it is the rule that we dont allow. but the same person allowed the people who came after half an hour to go with all there bigger and more weighed hand bags. this incident cost me nearly 400 us dollars and mental disturbance. etihad is such a big airline with good reputation and dealing with different attitudes with some passengers is suprising. kindly pay me back my bag and the money of all the stuff I had to leave behind. I lost around 300 u. s dollars plus disturbance.

I live in karachi.
My mobile number is 0092-[protected]
My family frequently travels by etihad airlines.
My email address is [protected]@hotmail.com
Kindly let me know either on mobile or email how can you pay me.
I will send you my hand bag picture.
I didnt send the complaint on the same day because I wasnt feeling better.

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways rude behavior

To Whom it may concern,

It has come to my attention that Etihad's staff in Lebanon have no respect to individual opinions and preferences. On Etihad's flight from Lebanon to AbuDhabi on 11/7/2016 the man on the checking in stand seemed to find a kind lady's request to sit next to women in the plane, for the fact of being a polite and decent Muslim woman, surprising and in stead decided to place her in between two men due to his rude, impolite, and lack of respect to the Muslim community. At the moment I do not have the name of the employee but I will do so first thing in the morning. I do request that there should be an awakening to all the staff that they should respect and help passengers rather than discomfort them with their acts, especially that Etihad Airways is a decent company, and belongs to a Muslim country.

The man claimed that he could not know whether a man or woman was sitting next to her in the plane. However, based on previous experiences, I recall that they can know. I want to make sure if the man knew that the lady was going to sit next to the men and did on purpose or it was simply a mistake. If it was purposefully done I hope that extreme measures will be taken against this man and I will make sure that I follow it up with you till the end.

Etihad is one of our favorite Airlines and to know that something like this happened is a sorrow. Kindly answer back to me as soon as possible and thank you for your time.

Regards.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
8:38 am EDT

Etihad Airways booking cancelled, yet amount not ready to refund.

Pnr-kmcbo.
I had cancelled my booking nearly half a month back. As per refund policy of ethihad airways, the refund amount is credited back to the guest as per the first mode of payment.in my case I had done the payment at the bombay city office through cash. And after cancelling the booking I should have got the refund on spot from the city office, but the contact centre of ethihad cancelled the booking and processed it for refund from their end. Because of the contact centre staff error. The city office staff refuses me to pay back the refund.. And advises to speak to the contact centre. I speak to the supervisor of ethihad contact centre (Name-ketan) he promises me a call back regarding it within 24hours assuring hell come up with a solution. But 2days later I have to call him back reminding about the refund, and all in two days he comes up with is a solution. Of me writing an email to the ethihad website! For my own money, because of an staff error, I have to suffer all these formalities! I had purchased the ticket for 21k n later paid extra amount 5, 300rs for amendments, its a partially used ticke... I had to gt the booking cancelled, in total I have paid ethihad almost around 27, 000 for one way used ticket. N refund m promised is only now around 1k, even for this 1k I m being troubled so much, please take necessary action asap.

Read full review of Etihad Airways and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gdo
, IT
Jul 25, 2016 11:53 am EDT

I am waiting for my refund since more than 9 months... I wish you better luck

ComplaintsBoard
K
11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways utterly unpleasant and pathetic experience with etihad from dallas to new delhi flight

Flight Details: EY160 – EY218 : Dallas/US to New Delhi/India : 10-12 Jun 2016.

Ticket no: [protected]

Wanted to share a very unpleasant and pathetic experience with Etihad from Dallas to New Delhi flight. This was the first time I traveled via Etihad and had a very tormenting experience throughout.

It all started when they placed some ‘Etihad Size’ cabin baggage frame in front of the Etihad check-in counters at the Dallas airport where every hand baggage from all passengers were being check for a fitment. That ridiculous sized frame was not being able to accommodate any standard cabin luggage available in the market and they forced passengers to check in all those hand bags as cargo. The staffs were rude and they were not ready to listen anything and inconveniencing almost all passengers. They forced me to pay USD 300 for that standard cabin baggage that I regularly carry in all airlines throughout the world as a cabin bag! Which is ridiculous!

It was still not over though. After reaching New Delhi almost all passengers from all other Etihad connecting flight came to know that no baggage from any of the connecting flight had been loaded to Abu Dhabi - New Delhi flight! They told luggage would be sent for home delivery and refused to compensate for these mishandled and delayed baggage saying this is a very common thing and Etihad doesn’t compensate passengers for these kind of baggage mishandling! I have never seen any airline saying that baggage mishandling is very common and not subjected to any compensations before!

Decided not to fly Etihad again also will notify my organization’s travel team about this experience and advise them to not to issue any Etihad itineraries to any employees for any official travel furthermore!

Read full review of Etihad Airways and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gdo
, IT
Jul 25, 2016 11:56 am EDT

So many complaints against Etihad! Etihad why don't you listen to your customers instead of plaing tricks?

ComplaintsBoard
T
7:40 am EDT

Etihad Airways lost my sunglass while travelling to thiruvananthapuram from abu dhabi.

Dear One/s,

I have lost my Sun Glass in the flight. Details as follows:
Name of the Passenger : Chackothomas/albin Mr.
Flight No.EY 248, from Abu Dhabi Intl (Time:14:10) to Thiruvananthapuram - (Time: 20:20) on Date : 29 May 2016, Seat :21C (window side)

It was kept it in the pocket front to my seat and forgot to collect it while going out. I would be glad if you could retrieve it as I got it as a gift.

My Contact details:

Email : [protected]@gmail.com
Mob : +974 [protected] (Qatar)
Mob : +91 [protected] (India)

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
S
2:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways customer service and missing miles

This is absolutely the worst airline, the worst customer service, the worst airline crew.
First was my missing miles, I flew with Etihad 4 times round trip and every time I have given my guest number to the ticket agent to the ticket counter and still when i checked my account the miles were missing, I filed out the missing miles form on the website at least 5 times and i have sent emails at least 5 times than I contacted Etihad at least 20 times and every time they gave me the run around and than put me on hold for 40 minutes, everytime i asked for a manager i was told there is no manager on duty during regular working hour and many times they would just hang up on me. i finally reached a supervisor and explained my situation and i was promised that it will be resolved a month later i checked again and nothing happened and i contact Etihad again and spoke to a manager from Abu Dhabi branch sandy Gomez and i was told that he will make sure that everything will be taken care of and again nothing has happened and i have 4 flight with no miles.
The ticket counter is very unprofessional and very rude and the flight crew is so rude that i will never fly with Etihad again.

Read full review of Etihad Airways and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
H
H
Harish10Tiwari
, US
Jul 04, 2016 5:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir i was land abu dhabi to delhi on Sunday morning, but still i have not received my luggage . I have register a complain but no one helping me. Please request you too help me to find my bag because my all docs put into that bag.

Br,
Harish Tiwari
+91-[protected]

ComplaintsBoard
A
1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways improper flight arrangement

Hello Sir,
Last Wednesday I traveled from Kuwait to Cochin.It was a 2 day vacation, to bringing back my 1.5 years old daughter.My Flight departure time was 16:20.I reached in the Kuwait Airport 3 hours prior to departure and I got both boarding passes.But the flight was delayed 1 hour from Kuwait for departure.When i reached in Abudabi, one of your representative waited for Cochin passengers and he told us to run to exit gate coz flight was waiting there.We tried to reach there but the gate was closed.Then they told us to wait there until 2'O clock.Then they gave a jet airways flight, which started on 8:00 am.
The same thing happened for my return journey also.Return journey was more difficult. I traveled with my 1.5 years daughter.When I came for boarding in Cochin, they told daughters ticket was not confirmed for journey.So I waited boarding pass section for one hour & finally it cleared. The flight delayed for 1 hour, next will be the same happened before.Around 7 hours I waited in Gate no:35 in Abudabi Airport.Baby was too tired.
Please give me a reply for this incident happened from this type if Airline service.I have never forgot this bad experience ever.Kindly give compensation for this incident.

Read full review of Etihad Airways
View 0 more photos
Update by Anoop Jose
May 29, 2016 8:51 pm EDT

I Could not send the complaint to following address.System shows failure.Give any other alternative mail Id's for me.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Etihad Airways contacts

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Etihad Airways?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etihad Airways Customer Service. Initial Etihad Airways complaints should be directed to their team directly. You can find contact details for Etihad Airways above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Etihad Airways. Discuss the issues you have had with Etihad Airways and work with their customer service team to find a resolution.