Ethan Allen reviews and complaints 1
View all 89 complaints
Replied
Ethan Allen - bad workmanship, bad customer service
We bought set of dining chairs, after delivery, we examined the chairs and found the seams around the back support was done poorly. We took the picture to the store. For three week and there was no response. We called the store and they told us the matter still under investigation. Later, they told us it is normal and nothing wrong with chairs. We talked to their district manager. I have to spent more than hour to prove that chairs have problems. Then, he told me that he will get back to us. We check the website of Ethan Allan and there is no customer service department. Check the photo and you will find there is no way anybody can accept this kind product of such high price near $600 a chair.
At this moment, we are still waiting for the the call from the company. I really don't know what to do next.
Finally, today i got a call from Lisa, she is nice and she will get back to me by tomorrow.
I really don't know is for such a simple matter like this need to take so long and so much route for a consumer to go through. I bet a lot of people will just giving up.
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Ethan Allen Reviews
Guardsman protection plan Terrible furniture - horrible business sense. Delivery sofa 2 faded leather reclinersGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!