Connie, we want to thank you for contacting our customer service office on March 24, 2011 and per your request, we want to confirm that we immediately canceled your ESPchat membership and refunded the monthly membership fee to your credit card. We just want you to understand that the reason your credit card was billed for the monthly membership fee is due to the fact you signed up for our special trial offer to our website and did not cancel your membership when the trial offer was over.
Our customers can cancel their ESPchat membership at any time simply by logging onto the site with their personal login information and clicking the “Membership Cancellation” link located on the main menu. Our customer service can also be contacted directly by phone (1-877-668-0781) or email (firstname.lastname@example.org). We send an invoice via email to our clients acknowledging any charges to their account for services on the site. It seems that you didn’t receive this email and we would like to know if it didn’t make it into your inbox. We are glad we were able to resolve your issue after speaking with you on March 24, 2011. If you have any additional questions or concerns, please do not hesitate to contact us.