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ESPChat.com Complaints & Reviews - withdrawn money

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ESPChat.com

Posted: 2011-03-23 by    connie k wheeler

withdrawn money

Complaint Rating:  96 % with 27 votes
withdrew money from account and I had only used this one time, this is bad business for the comsumer, they need to stand behind their word.
Comments United States Astrology Readers
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 1st of Apr, 2011 by   ESPchat 0 Votes
Connie, we want to thank you for contacting our customer service office on March 24, 2011 and per your request, we want to confirm that we immediately canceled your ESPchat membership and refunded the monthly membership fee to your credit card. We just want you to understand that the reason your credit card was billed for the monthly membership fee is due to the fact you signed up for our special trial offer to our website and did not cancel your membership when the trial offer was over.

Our customers can cancel their ESPchat membership at any time simply by logging onto the site with their personal login information and clicking the “Membership Cancellation” link located on the main menu. Our customer service can also be contacted directly by phone (1-877-668-0781) or email (support@espchat.com). We send an invoice via email to our clients acknowledging any charges to their account for services on the site. It seems that you didn’t receive this email and we would like to know if it didn’t make it into your inbox. We are glad we were able to resolve your issue after speaking with you on March 24, 2011. If you have any additional questions or concerns, please do not hesitate to contact us.
 21st of Sep, 2011 by   godsbaby1 0 Votes
AQUANETTA EVANS
AFTER SENDING IN MY COMPLAINT I WAS ABLE TO LOG ON. I HAVE ANOTHER QUESATION, WHAT HAPPEN TO UNLIMITED READING, WHAT HAPPEN TO 24 HOUR 7 DAY A WEEK. I TRULY DON'T WANT TO BELIEVE THIS IS A SCAM. WITH THE WAY THE WORLD IS TODAY, IT ONLY MAKES ONE WOUNDER. PLEASE RESPONE BACK.
P.S. SOME OF THE THING TOLD TO ME WAS ON PIONT "TRUE" THINGS I NEVER TOLD ANYONE. THIS IS WHY I WANT TO BELIEVE IT IS THE REAL DEAL, WAS IT A LUCKY GUESS UM MMMM!! ?
THANK YOU
AQUANETTA L EVANS
 27th of Sep, 2011 by   ESPchat 0 Votes
Dear Aquanetta,

No it is not too good to be true. We have a wonderful staff of psychics who are available in the public consultation chat 7 days a week from 9:00 AM to Midnight EST. With our yearly membership, you have unlimited access to the public chat room for one full year. You can log on as many times as you want. Our team is very good at giving readings and helping out their clients.

We just wanted to confirm that you contacted our customer service department on September 21, 2011 to request a refund. We immediately canceled your membership and issued a refund to your credit card. If you would like to reconsider and continue as a member please contact us.

Please contact customer service if you have any further questions.

Sincerely,
ESPChat.com Customer Care

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