Complaint Rating:

Company information:
American Laser Center
39525 14 Mile Rd., Suite 107
Novi, Michigan
United States
Phone: (248) 926-9700
americanlaser.com

I have no issue with the employees at the Novi location as they are all very hard working and wonderful people, but it is their management who are dishonest and make statements which are false.

This company has an employee who is now a Regional Sales Manager that sold me two packages by making untrue statements, which, if I would of known at the time, I would of never been their client. Statements were made by this employee who now conveniently does not have an office telephone number that their Novi office is allowed to give out. I have never heard of anything so unprofessional and unethical about a someone who is a salesperson that sells packages and after they sell it, are unreachable.

These were erroneous statements that were made solely to get both sales. In order to procure the sale for her company, this employee kept reassuring me not to worry about the guarantee if the results are not right which they certainly were not. I am taking serious issue with this as it is very disturbing to me and professionally and ethically not right. I have purchased 3 packages with American Laser Center. When I was contemplating on what company to go with and speaking with people in the industry I decided to go with American Laser Center because this employee made it very clear to me that if the guarantee is up and the hair is not gone to my satisfaction that she will make sure that it will be taken care of beyond the guarantee. Because of her words and confirming this with me verbally I decided to purchase the first package for my t-shirt- back. Before I gave this employee who was calling me trying to get the sale and using erroneous tactics to reel me in she confirmed verbally to me if I purchase this that she will stand by her word. She said that she means what she has stated that if the guarantee expires and the results were not as expected that she will stand by her words.

Professionalism and honesty is what we look for as a consumer and this person has no respect for that or her clients, obviously. All that was wanted was my credit card # with false verbal statements to procure a sale.

I am a very honest and upfront person who always treats people the way I want to be treated and the sales tactics of this individual is unprofessional, wrong and purely unethical. I still am on my guarantee on my beard line which I will take until the 3 year guarantee expires, but I am going to do everything I can to alert consumers and government agencies on the tactics that this company's employee has used on me to procure their first two sales from me. This employee was well aware as I told her my concerns that if she did not tell me not tow worry about the guarantee if the hair is not gone that she will make sure it would be honored. Its too bad that this employee put the sale before honesty.

Signed contracts surely do mean something, but verbal statements that mislead the consumer are wrong and if I would of known this from the beginning I would of not purchased these plans from this company and happily gone someplace else.

This employee Gayle Wolman refuses to acknowledge or return calls. I would appreciate any help very much as I am very actively pursuing this.

Thank you.

Sincerely,

Marc