EricDress reviews & complaints 109
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order refund customer service quality emails experience return fit china website package shipping dress purchase sizing company lining disappointed photos shoesNewest EricDress reviews & complaints
wedding dress
Horrible company! Run from these scammers! We were ripped off by ericdress.com! We are stuck with a shoddy dress that is unraveling before ever being worn and it cannot be worn because it does not fit! Our dress came in a plastic bag and jammed in our roadside mailbox! If you want to return a dress you will have to pay return shipping and you may only get half of your money back! Do yourself a favor and buy from your local dress seller. At least you have some control of your circumstances. Please, please, please learn from my and others mistakes! We purchased a real dress from david's bridal that actually fit and does not look like a 4th grader made it. You get what you pay for people!
coat
This company are thieves and fraudsters ! Ordered a coat from a supposedly us company. Its was an extra large mans coat.
When it arrived it didnt even fit my 13 year old son. The quality was poor, it stunk like plastic and sewage (only way to describe the awful smell) all of the invoice was in chinese including the returns address.
Emailed the company everyday for 4 days and got nothing back at all. Spent £35.00 on this abomination and now stuck with it. No way to get money back as they won't even acknowledge me. There must be something or somewhere I can go to try and get a refund? So disgusted I don't even want the coat in my house anymore! Do not use this company!
terrible store
I have purchased two items from EricDress and received my order only after 5 weeks of waiting. I opened the package and realized that one item was missing. I contacted their support service right away and demanded some explanations. Their rep was very lazy and wasn't interested in helping me. He said that they probably forgot to send it or that it was no available. So he wasn't even able to tell me the actual reason.
He said they'll contact me back later and never did that. Second item is still nowhere to be found and they really don't care. What a waste of money and time. I will not buy from them again!
custom order
on December 27 I made a purchase and they charged my card and never send me email that item is out of stock, but never refunded my money. I also purchased 3 jackets from the men's dept and received kids size. I emailed them and was told I had to purchase the right size and they are ignoring my emails requesting a return address. I lost over 70 dollars. I will NEVER purchase from them.
item never shipped
This company is a total scam. Do not order from them! Item will never come and they will lie about shipping. They need to be shut down immediately. Dispute has been elevated to PayPal( who have been very cooperative). They will bombard you with emails and pretty pictures. Ordered a dress early November for Thanksgiving - it is Dec 13 and still no word on its status.
terrible service
I bought a dress from www.ericdress.com company and delivery took way longer than I expected but still I was very happy when my dress finally showed up. When I tried it on I felt that it did not fit be, later I found out that it wasn't my size. When I tried to pull the zipper I could not do that because it was stuck. I pulled again and it broke!
I sent them a message and attached pictures. They replied in a rudely manner and asked me what I want them to do. They said that they will do nothing because I broke the zipper and they will not accept the defective dress back. I will not buy from them again!
customer service and delivery
I ordered a pair of high heels for my girlfriend for her birthday on the 24th August. They never arrived, and still haven't now on 10th October.
I contacted Ericdress to ask where my order was and was asked to wait a week to see if it arrived. It didn't.
Then I was asked to contact the delivery company who didn't have my parcel. Then I was asked to check with my local post office, they didn't have it either!
Then I was asked to wait while they were closed over a national holiday.
Then I was asked to wait 2-5 days while they checked with their logistics department, this took 2 weeks and got me nowhere as their own logistics department couldn't track the order!
I have now had to open a case through Paypal to get my money back which I've found in the past is way harder than it should be.
So, if you'd like to find yourself out of pocket, involved in an endless and repetitive email conversation, and wondering why you ever bothered in the first place, then I suggest you order from Ericdress.
If, on the other hand you would like to have a nice, friendly, stress-free online shopping experience I would go elsewhere.
Avoid these money-grabbing, ignorant, con artists at all costs.
Hi. I ordered six items from EricDress. I am a real customer who lives in Northern California in the U.S. The thing that made me think this company was wishy-washy was the unusual confirmation e-mails they sent me for my orders. They noted that my payments had been confirmed, they would get to my order as soon as they could and that I should continue to follow-up with them regarding the processing of my order. I don't really know of companies billing before the item ships. I wanted to call their customer service, so I looked for the number on the e-mail. I noted it was a foreign number. I sent them an e-mail instead and called my credit card company. Credit card said they couldn't do anything unless I never receive the orders. So... lo and behold, the items start coming in a very reasonable amount of time. They are just as pictured on the website (very beautiful) and great quality. The issue I had was sizing with two pair of shoes. I ordered 8.5 US and learned after receiving my boots, that I ordered in US 9, that in EricDress shoes, I need to order US 9. So, I am a very happy customer.
casual dresses
Couple weeks ago I ordered 2 casual dresses from ericdress. I got 2 items which is not as shown on website. The order number is 807642. The quality is horrible! It is not wearable in any cases. I connected with customer service and they apologized and proposed me to buy another staff with discount or they will return me 8 dollars even though I Paid 58US. It is a fraud company!
delivery of item ordered
on Aug 30, 2016. I ordered a skirt from this company, I have yet to recieve this merchandise. For the last 2 weeks I have requested a refund. But I get the same message to wait 3 Days and contact the Post Office. I was directed to a site that was written in a different language. I recently saw the same item on Wish.come for a very lower price. DO NOT BUY FROM EricDress.com . I asked for a refund and have heard nothing
clothing, timing for order and lack of use
June 6, 2016, I placed an order for 4 blouses and 2 dresses. One item was never sent and the other 5 items were extremely small and I could only get one item on as it was buttoned. Nothing was worth keeping. I contacted the company and they said to return. My original order was for $121.85 and the freight to return to china was $73.00 with no guarantee that I would get credit. It is now September, 2016 and I am still dealing with the credit card company. Ericdress offered me $20.00 to end the dispute and told me to give the items to my sister or a friend. This company's website should be forced to state that they are China based, explain in detail the cost to return unwanted items and make it very clear that all their items are very, very small. All credit card companies should be alerted that this is how this company works and consumers should be advised. All the items have been donated.
This company is a sham. I lost my money but I hope this will help someone else not loose theirs.
wish I read this first I have just ordered two weeks ago and paid for the quickest freight, it still has not arrived. I emailed their services and never got a reply however when I signed in checked the order it is no longer in my account they deleted it wihout telling me. I emailed again hoping to get a reply. Too bad I only thought just now to see the reviews...I lost just under a hundred NZD but still very very angry at myself and then at them now.
shoes
I ordered a pair of beaded sandals from ericdress. When they finally came in I was extremely disappointed to see the beading on one of the sandals was broken. When I opened the box beads fell and scattered all through the living room floor. Not only were they broken, but the material was su standard for what was supposedly $200.00 plus sandals. Cheap plastic, Walmart has better quality. When I inquired how to return the sandals the company wanted pictures which I sent. They then wanted more pictures which I sent. They then wanted a third set of pictures which I sent. Now they want a 4th set of pictures! This is verging on ridiculous. If I could give negative stars I would.
will not send products ordered/non existent customer service
I ordered 7 items from this ericdress.com almost 2 months ago, in two separate orders. Only 2 of the items have arrived, one is from the first order, the other from the second. Ericdress have taken over $300 AUD from my bank account and have not sent the rest of my orders. When I email [protected]@ericdress.com they will not respond to my emails. I tried calling the phone number provided on their website, it is disconnected. The two items that they have sent are of very low quality, and the sizing is terrible. I am a very small size 8 and the first jacket they sent which was a size L would maybe fit a 10 yr old child. DO NOT ORDER FROM ERICDRESS I believe this site to be a SCAM.
faulty sandals.
Bought some summer sandals that looked delightful.
Arrived and were a perfect fit apart from rubbing slightly. On the 3rd time of wearing one of the straps came away from the shoe nearly causing me to trip over. I contacted Ericdress enclosing pictures of the fault and they offered me $5 and told me to ' buy my sister a present'!
When I complained again they said that it was expensive to return goods but if I insisted they would give me return address. It would have cost me almost what the shoes were worth to return so I emailed them again. They them asked for more pictures which I supplied. the other straps did not look very safe either so I sent pictures of those as well. Their final offer was $8. They would not entertain any sort of full refund and did not seem to understand what I was asking.
Would not, under any circumstances, order anything from this company again and I told them so.
no refund as promised, no customer service
Ordered several dresses after looking at the beautiful web site, reviewing size charts and live chatting with their rep (who assured me) BEFORE my order that I would be able to return items in USA and get refund if needed. Dresses were way off in sizing! Now Ericdress will not process a refund, no return address or label, offered 50% refund and requesting photos of sizing problem? telling me they have no warehouse? and their workers work 12 hrs. a day (and us other folks don't? Which, BTW, has nothing to do with doing the right thing by your customers). In good faith I offered to return the items less the return shipping fee. They claim their policy is no, or partial refund which was NOT listed on their website nor told to me but their own rep. Why Not? I am disputing the claim right now but feel foolish I was taken advantage of by this shoddy company. Never had this experience with any online company before and told them that too. Don't be fooled like I was. Find yourself another company who has credibility and cares about customer service. Do read reviews on all sites, ahead of ordering to be safe.
both product and customer service
Ordered dress [protected] and shoes [protected] from ericdress. Absolute stress from beginning to end. This company is a nightmare. Firstly I had no idea goods would arrive from China. I thought this was a US company. Before placing the order I sent them an e-mail and requested info about import tax, VAT to which they responded nothing. They bypassed this question answering to my another question about the length of the dress. This left me to think that if they didn't give significance to my question there is nothing to worry about given that I've ordered goods from US before and have not been charged anything at all. Order arrived in two different packages TNT and DHL. Had to pay VAT to DHL and more than half the price of the dress as an import tax to TNT. Dress has some remote resemblance to what you see in the picture. It is not as described. However I won't bother to send it back as I will be slapped with more charges and this company is not likely to refund. Customer service is crap. Yes exactly crap. These people do not know English Language. You have to rephrase your question several times to make it understandable for them. They are slow unprofessional and I would go down the route as to call them incompetent. People BEAWARE this is some sort of untrustworthy China based company. Think twice before ordering. They have no trading ethics, they don't care about customers needs all they care about is their pockets.
dress purchase/refuse to give refund
I purchased a size 10 (US size) dress from Eric Dress and paid $135.00. The dress was made two sizes too small. I couldn't even put the dress on. The quality is very poorly done and I am very dissatisfied with this purchase. They have refused to provide me with a return address to get a refund. The dress is damaged...sequin missing and the hem is higher in the back. The response I received from them is " the dress is special made one for exact customer. If you insist on returning, we can refund 50% of the item price, in addition,
"If you can accept return for 50% of the item price and pay for the round shipping fee. We can offer you the address" I forward pictures of the damage and this is the response "Sorry for we can't find big problem through the picture, the dress is fine. Really sorry for much inconvenience and I just discussed with our manger and we are willing to give you $5 discount as the compensation for you to fix it locally" This is truly and insult as I thought I was getting customer care, instead I am getting customer scare. This company has no regard or respect for its customers, they need to be out of business.
Order Details
Order NO.672682
Order Status: Paid
Sub-Order NO.
1288796
Charming Sheath Scoop Neck Short Cocktail Dress
Color: Black/sequin
Size:US 10
USD $ 154.55 1 Shipped
Check Shipping Information
Standard
USD $ 11.45 USD $ 135.55
clothing
The positive reviews I read that made me comfortable ordering from this company are OBVIOUSLY written by the company itself. I ordered two dresses. First of all, the sizing is completely off from what is on the sizing chart. Secondly, the quality of the material is terrible. One dress resembled the picture, while the other dress did not resemble the picture online. I didn't even bother trying to get a refund once I realized the company is obviously engaged in false advertising, as I know it would have been a futile effort on my part. No one should order from this website. The products are grossly misrepresented by the pictures and descriptions. It's a disgrace.
dishonest company
I found a lovely wedding dress on EricDress website and ordered it. I have purchased a traditional white dress, but the one I received was cream! So I contacted their customer support and they told that there was nothing wrong with the dress! Absolutely ridiculous! So it was two days before my wedding ceremony and I had no dress! So these people basically ruined my wedding! I'm so extremely disappointed and I will never order anything from them again!
junk company
Don't order anything from this website! Yes their prices are really cheap, but believe me that's not worth it. I have ordered a dress and I'm very disappointed with my purchase. It looked nothing like pictures and quality was very poor. Also there was a small hole and it smelled nasty! I contacted EricDress customer service and asked for a refund, but my complain haven't been resolved! I tried to wash it, but couldn't get rid off that horrible smell! Never again I will order anything from this junk company!
fraudulent company!
Avoid EricDress at all costs! Their items look great in pictures but when they finally arrive they look absolutely terrible! Quality is way off, materials and workmanship is horrible. They also use the most slowest and cheapest shipping company ever, so it usually takes forever. Their return policy is an absolute garbage! I ordered some stuff from them and had to fight with them for over a month to get my things. Then I returned all five items and they refused to give me a refund for no reason! They offered me a store credit as an excuse! Pathetic company!
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