EricDress
reviews and complaints

I am very disappointed with my order. When I made an order I had no idea that I have to pay customs and duties. When my package was delivered they wanted another $40 for custom and tax. When I opened the package, I was very disappointed with the quality. I ordered L size for my clothes, but everything I received was extremely small. Basically I lost $250. I would never use EricDress again and will never recommend anyone to use it.

Stay away from this horrible company! Sizes are wrong, inaccurate colours, fabrics of very poor quality. I purchased a green coat but received a blue coat! The quality was extremely poor. Also ordered a black shirt but instead got a yellow shirt which I absolutely hate. The transaction never showed on my account although the money was charged from my bank account. Their tracking service is ridiculous and it was impossible to use it since it was in Chinese or some other language! Please do yourself a favor and do not order anything from EricDress.

This company sells absolutely rubbish and cheap quality garbage! The items that are pictured are nothing like the products you will receive! I ordered some clothing, but the sizes were all wrong. I used their sizing guide, but it didn't help! Things I received were 3 times smaller than me! I tried to contact customer service, but it is extremely poor! They can't even respond to an email properly since they speak broken English. They are always replying with automated messages disregarding your question. Also they mostly do not have a free delivery, so you have to pay for it too. But still the shipping takes like forever! Don't buy from EricDress, it's just a waste of money! I bet all positive reviews about them are fake, because they don't deserve them!

I placed an order at www.ericdress.com on 11-20 and received an email on 12-4 telling me that my order had been shipped and that I should receive it in 2-3 days! It is 12/15 and I have not seen it so I decided to chat with someone from the company to inquire about my items! Of course, they had no idea! I was told that it was in transit between China and the US and they could not track it again until it got to the US! I would not have placed an order with them if I had known it was going to be such a big deal! I told the "customer service guy" that I hoped it wouldn't be this big of a hassle to return it and he didn't respond! It is for 2 pairs of boots which is all that my daughter asked for this Christmas and now instead of being able to wrap them and put them under the tree I am going to have to print a picture for her and hope that they eventually come in and that they fit! So very upset right now! Just be WARNED, DO NOT order from this company if you are expecting it anytime soon!

I ordered a beautiful cute looking dress on this website. Then I received a confirmation email and my tracking number. Finally my dress arrived. But I must say that the size S was more like a size L. Also, the material was very cheap and thin. There should have been pretty flower shaped buttons, but the dress I received did not have any buttons at all. Instead of buttons there was a zipper. Well, that was completely different dress. I contacted their customer service and they refused giving me a refund. I told that I wanted a refund, because the dress was nothing like the picture. They told me to send it back to them and they will think about it. But I told that sending it back to China would be too expensive for me! I asked them to give me a guarantee that I will get another dress. They said that they can't promise that, they need to think about it first. I paid via PayPal, so thank to they great customer service I got my money back. I will never order from them again because everything about them is bad. They have horrible customer care and rubbish quality.

I ordered a Long Section Slim Liner Cotton Coat ([protected]) on the Black Friday, Nov 27th 2015, on the website ericdress.com. I have never received it. Also, I was able to buy it without creating an account (I was a new customer). I paid with my PayPal account 48.18 $ and they got the money, but no trace of the item I ordered. I have never received any confirmation email, any tracking number to track the shipping. I have written them twice but I got no answer. It is not possible for me to call their customer service, which is located in Hong Kong. I trusted them because I thought it was an American company, otherwise I would have never ever bought stuff from that people. This is a fraud and I am going to report it to PayPal. I want my money back.

This occurred in October and November of 2015. Don’t buy from Ericdress. They do not understand customer service and if the item is not to your satisfaction, you will be sorry. Their motto should be “You buy it, it’s yours.” I recently bought a coat, which, because of their known inaccurate sizing, I took a chance and ordered in a 2XX. A little big would have been acceptable. Instead I received a coat that turned out to be smaller than an “S” – although it was labeled “2XX.” They asked me to measure and photograph the coat and e-mail them this information. I did, along with a copy of THEIR size chart and it proved beyond a doubt that the coat was missized. They would not accept responsibility – telling me things like “sell it to a friend” or “we do not see any problems.” – but “thank you for your patience.” It has taken more than one month to get to this point. I wanted them to send me a voucher for the shipping charges to China, which would have cost almost as much as the coat. Ericdress – needs to simply accept responsibility for their mistake. They did not even acknowledge my request for the voucher. So buyer beware and buy at your own peril. These companies are not regulated in the US but the more complaints people make – and I will make them – things will change or they will be put out of business. Did you know that some credit card companies refuse to accept orders from dishonest companies like this because they end up losing.? Stick with Amazon and other companies that respect and know how to work with American clientele. Share this on social media. If they begin to lose business, maybe they will wise up or be shut down. I have since given the coat to a friend and am washing my hands of this issue - it is not worth the time I put into it.

I ordered 2tops they said they were British company and I asked about their sizes I said I was a24/26 they said forced 3xl would be OK the order arrived and the tops are lucky if they are 12/14 I have sent 21 emails and they have not answer any I think it is a scam they are playing they want your money and after that they don't give a dam my order number is405612

Upon receipt of the package I was not satisfied with the quality, I sent an email to the seller to know the modalities of return, I received in response the walking track details, once I have returned package, I got an email from the seller telling me that I made a return without their permission and therefore I would not be refunded.
Subsequently, the seller was aware of the various negative opinions I left on the internet and contacted me, and I have received several emails that blackmail exercised ; reimbursement against the suppression of negative opinions .
All I advance is ascertainable by exchanges of emails that I have kept.

I ordered shoes back in July and if you e-mail Customer Service about a missing package, you will get the same responses. Needless to say, it is now September. My package was either lost or stolen and the company nor USPS has answers for me. Save your money! Don't shop with Eric Dress!

Do NOT order from this company. Thank goodness I ordered through Paypal, as Paypal refunded my money, so I did not lose anything, except time and some aggravation. I waited and waited, and I complained to Paypal, then I received a private email through my personal email, stating that it was on the way, and to revoke my complaint with Paypal. I escalated the complaint at this stage, and received satisfaction. Now I am receiving inquires from other ?consumers? on my private email, asking for me to respond. I closed my web mail down, and opened Sitejabber independently, and to my dismay there was nothing in my inbox. So not only did I have to fight for my money back from these fraudsters, I have to worry about phishing too? We do need laws regarding online sales concerning purchases, or at least they have to go through a rigorous process first to make sure they are legit. Maybe like holding money with the government account to protect consumers, like a trust. If you do business correctly, you get your money back. Eric Dress is a fraud, I cannot say this enough, I have learned a valuable lesson in buying online, and will only buy locally or within Canada, or the United states. Thanks

Never order anything from here. They are total scammers. They showed me a picture of a comforter for $131.00 and received a sheet set instead for my daughter's twin bed. No way would I ever spend that kind of money for a set of sheets. They misrepresented the product and when I complained they said I should of read the fine print. Plus they are in china, so do I need to even say more about the quality. The return policy is ridiculous. I was scammed and am warning you, so you don't fall for it like I did. Buyer beware!

This site is lacking the "s" on the end of their http:// address. They have several complaints about NON DELIVERY (me included) of merchandise and/or horrible quality of product that has been shipped. They post pictures of brand names like Burberry and Chanel, but they are NOT authorized to copy. They are a scam and I DO NOT RECOMMEND. In fact, I'd like to see the FCC investigate them for fraud! I've already filed w/ the BBB.

This company is fraud! They tried talking us out of returning the clothes, didn/t want to give us return instructions, will not refund us our money, continue to lie and say we didn't return the merchandise even though we have proof that we mailed it back to China, which was very expensive, and now they won't refund us because they say we used PayPal but we don't have a paypal account, won't refund our credit card. This has been going on for over 3 months. What a nightmare. I will not give up until I get my $190 back!

I certainly feel like I was just ripped off for almost $50.00 by Ericdress.com. Should have checked here first before ordering a down coat from them. I just received it and it is WAY too small. Also, very poor quality. Have emailed them and also filed a complaint on PayPal but I feel like I have probably been ripped off for $50.00. Plus it was shipped from CHINA. Ridiculous. Will never use them again.

i ordered a dress on line. when it arrived, it was not as described on the website. i ordered a jacket that went with it.
the very day i received the dress i contacted ericdress. i have been getting the run around ever since. they want your measurements, your arm length your bust size., a picture of the dress. i just want to return the dress. and get my money back

These people are crooks! All they want is your money and they do not care about your satisfaction of the dress or anything. Not only did they not listen to my requests from the beginning day of purchase, but they delayed and delayed the processes, the alterations, even when I gave them a deadline since the purchase date. I noted my deadline because I had to attend my brother's wedding as a bridesmaid. But they did not understand. When they informed me they had not even started in the alterations (And it was a week prior to the wedding) I told them to ship it as is without alterations. But they refused because they already made a note to alter it.

Time and time again I told them I did not want the dress if it could not make the deadline for the wedding, and there would be no use for the dress if I could not be the bridesmaid, but they still did not listen. They proceeded and told me that they had to finish it and that the dress would be so beautiful that I could wear it again. That is completely ridiculous! I did not pick the color of the dress, or the style. The bride did, so why would I keep the dress?
Came the day of the wedding, I could not be a bridesmaid. They had ruined my family's plan. But they did not even finish the dress then. They took an extra week to complete it when it was just adding sleeves! I gave them more than sufficient time to complete my order, with specific deadlines, but they could not deliver.

On top of that, they ignored my emails when I told them I was going to file a complaint and how I wanted my full refund because they did not provide excellent customer service like they guarantted!

Whatever you do, do not! Do not! Buy from these people. They are fake and they are based in china. And do not understand english. Save your money! They also have a sister-site so make sure you check the addresses from these sites to ensure you are not dealing with the same people with a different name on the web.

These people are crooks! All they want is your money and they do not care about your satisfaction of the dress or anything. Not only did they not listen to my requests from the beginning day of purchase, but they delayed and delayed the processes, the alterations, even when I gave them a deadline since the purchase date. I noted my deadline because I had to attend my brother's wedding as a bridesmaid. But they did not understand. When they informed me they had not even started in the alterations (And it was a week prior to the wedding) I told them to ship it as is without alterations. But they refused because they already made a note to alter it.

Time and time again I told them I did not want the dress if it could not make the deadline for the wedding, and there would be no use for the dress if I could not be the bridesmaid, but they still did not listen. They proceeded and told me that they had to finish it and that the dress would be so beautiful that I could wear it again. That is completely ridiculous! I did not pick the color of the dress, or the style. The bride did, so why would I keep the dress?
Came the day of the wedding, I could not be a bridesmaid. They had ruined my family's plan. But they did not even finish the dress then. They took an extra week to complete it when it was just adding sleeves! I gave them more than sufficient time to complete my order, with specific deadlines, but they could not deliver.

On top of that, they ignored my emails when I told them I was going to file a complaint and how I wanted my full refund because they did not provide excellent customer service like they guarantted!

Whatever you do, do not! Do not! Buy from these people. They are fake and they are based in china. And do not understand english. Save your money! They also have a sister-site so make sure you check the addresses from these sites to ensure you are not dealing with the same people with a different name on the web.