Complaint Rating:

Company information:
Honesdale, Pennsylvania
United States

Be very wary of Enterprise rental car!!! VERY WARY!!!

I needed a car while mine as in the shop. I rented the vehicle on a Friday and returned it on a Monday. When I went to pick up the car the manager took the vehicle to the back and "washed" it. She brought it back out to me and then proceeded arong the car with me pinting out that there ws a scratch on the mirror. "Okay, I see it." The car was still soaking wet I couldn't see much and for the most part it still had dirt on it. Would have been difficult to see anything. But she breezed around the car in 5 seconds with me following her.

Upon returning the vehicle another gentlemen, I use the word loosely, checked the vehicle in. All of a sudden, he is opening the trunk and crawling on the ground checking every inch of the car. He went so far a to start brushing off the car with his arm checking for damage.

After his more then thorough inspection he proceeds to inform me I damaged the car. It appeared as if the car had been brushed up against in a parking lot. Not even a dent, just a scratch mark on the front bumper near the light. Impossible! I drove the car to my business where I have my own parking spot away from all other vehicles, so no one could have brushed it there. Then the car proceeded to be parked at my home in a one car driveway for the rest of the weekend until I drove it 5 miles back to them Monday. In order for this car to have been hit in my driveway someone would have had to drive thru 3 backyards and my pool to brush against, not dent it, and drive back out the same way with out me noticing and my pool staying in tact. Totally rediculous.
After much arguing I left. I just recieved a bill from Enterprise for $354 for the damage. WHAT!?!?! First of all for something I didn't and couldn't have done, and second of all you have to be kidding me $354 to fix some paint on a 6 inch scratch.

This is a huge scam and I have spoken to others who have had this location try to do the same to them. Checkout is a breeze and the car is always brought out wet for you to look at it, check in they go over it with a fine tooth comb. They are doing this to make extra money, I am sure the car won't be fixed as the damage that was already on the mirror when I received the car had been there, they knew about it, I am sure someone was charged for it, and it as still there unfixed. Hmmm, whose pocket is the money going into?

Be careful when renting from Enterprise and chckthe vehicle thoroughly, bring a towel to wipe it down, and make sure you crawl around the car looking for everything! Because they won't, but they will when you bring the car back!