Complaint Rating:

I rented a car from enterprise on 04-01 in which the representative misrepresented the insurance when I requested specific information. When Asked if the insurance was the $11.99 package the representative replied yes, however, she failed to tell me not only was it for the $11.99 but it was also for $14.99 and $6.99. When I called in to speak to the Manager about the issue I was given the store assistant manager, Michael, who said that the manager was made aware of the situation, and would call me to resolve the situation. I waited endlessly for her called two other occasions in which I was told the manager was out for the day and that she was aware of the situation and would get back to me. Finally when I spoke to Michael on 4-09-08 (one week later )he stated that the manager said she had spoken to me and would take care of me on my next rental. The manager did not give me the courtesy of returning my call and did not offer me no such resolution.