Enterprise Rent-A-Car
reviews and complaints

My complaint only relates to American Express's promotion of Enterprise and their car rental services. I switched my car rental from Dollar to Enterprise on a recent trip to RI to take advantage of an Amex promotion. My experience couldn't have been worse. Enterprise (North Providence, RI) told me they had no car for me ... it was that simple! No car ... not the offer of one the next day or a different model .. nothing! I would encourage Amex to stop promoting the services of this less that adequate car rental company. I'm usually very satisfied with Amex promotions ... but not this time ... and I feel you should know it!

Rented a car that a customer had just returned. Pointed out dent to Enterprise employee. Returned car to a different branch. Explained that staff person in West Haven branch were aware of dent before I took possession. Now they are billing me for the dent. This occurred in Feb 2016. Have been trying to contact the West Haven branch to resolve this matter and continue to get blown off. Call 3 times yesterday 6/24/2016. On to get blown off again. If they are so sure I am responsible for the damage then why does anyone there refuse to speak with me. I tend to believe they know they dropped the ball by not billing the previous renter so why not get it from me.

I rented an Enterprise card from Broomfield, CO on 5/18 and returned it to the Denver airport branch on 5/21. The Denver branch claimed hail damage when I returned the vehicle even though I never encountered hail. When I received the vehicle in Broomfield, it was several hours late and they had just washed the car without drying it. As usual, I examined the vehicle for damage but could not detect existing hail damage due to all the water still on the car.I am angered and disappointed that the company is trying to take advantage of me. Enterprise said their claims department would call me but I never received a call, then today I receive a notice from Enterprise in the mail not even giving an amount for damage but threatening to send a bill. This is just bad business and making me feel like I should fight this tooth and nail, report their wrongful claims all over social media and make sure everyone I know will never use Entrtprise again. I always use Hertz and have never had a problem.

I book with this local company 2-3 times a year, today I got a surprise phone call to cancel my 3 day booking for a cargo van, sorry we dont have a van for you it was in an accident, no replacement offered, nothing, just a number to call, so I called, after 15 minutes on hold, they said management would call me back, I still had 30 minutes to rent a van before 6 so I drove there to 17725 yonge st... Explained my problem, her solution? Let me call and try to get you a rental I don't have one, but I say there is a van in the parking lot, she says its not mine... Is this good customer service to a regular renter I think not, to make matters worse I get home and have a call from discount, saying he was phoning about my complaint, what? Its a different company or so I thought, nope, at least he was nice to call but knew nothing about my rental... I rented thru enterprise newmarket on yonge st, he was discount rental within steps, but his head office passed along my phone number, why? No vans are available for me to pick up at 8am tomorrow., do they think I am stupid? Newmarket has so may rentals available, I found one in seconds, picked it up before 6pm, fully paid til sunday, no issues, nice clean, new van, thanks thrifty newmarket for coming to my rescue, I will use you in the future!

I rented a car in Nice, France for 1 week on April20, 2016 til April 28, 2016. Enterprise took a 250 euro deposit and today is May 20, 2016 with no deposit refund. We have started a claim with VISA to credit our account as we have full contract showing this deposit which has not been returned. Enterprise USA has made very little effort in helping us with their French counterpart.

Very upset. If someone can help me in getting this return quicker, it would be greatly appreciated.

Date of Incident : 5/13/2016

Rental Agreement Number : 4C94KF

Description : Enterprise has not returned my refund in a timely manner, as well as overcharged me for the "Young Driver Fee" that was advertised on the website. The women also neglected to tell me the $250 deposit would come out of my account, until I had walked in the door, and signed some of the paperwork. It has been 3 Business Days and I have not seen my money. After trying to call Enterprise customer service, I was bounced back to the branch's office. The (same) Women I spoke to at the branch said the refund was sent back Friday, but because of the weekend I should expect it on Tuesday. Which I again realized is only fair, since Saturday and Sunday aren't counted as business days. She then proceeded to tell me their underage fee has "always" been $14 and hasn't changed in a long time. On top of me being angry that I'm still out $250, I received VERY poor customer service when inquiring about being overcharged and still not seeing my refund.

Resolution : I would like my refund immediately. I will no longer be renting a vehicle from Enterprise in the future as well.

As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

This is sanjeev and I have been renting car from enterprise all my life.. But suddenly I see a damage against my name for something happened in [protected] on a truck that was rented in memphis. I took the rental from airport location.. I was given a truck even though I had booked a usual mid-size car. I had asked for returning to a different location which I did.. But upon return to my surprise they mentioned some scratches on the truck which would have been there when I rented. When they gave me the car.. It was just washed and was still wet because of which I did not notice the scratches.. I suppose it was done on purpose.. And now in 2016 it came up again while trying to rent a car in new jersey. They have a big amount against me charged for that in the order of 1800 dollars which looks exorbitant fir some scratches on the truck. Moreover it was hidden from me when I rented the car as I was in a hurry. Same was the case when I returned the truck and was asked to sign some documents for the damage seen on truck.. Which was never done by me. Not sure why it is coming up now after 3 years.. I thought it was all taken care of much earlier.. Very disappointed with enterprise on this case where they are pushing an existing damage onto me...

Sanjeev goel

On Friday, April 22, 2016, Priceline Trip # [protected], Enterprise Rental Agreement # 474B95.
This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage Coverage"(Priceline.com) or "Renter Accepts Optional Damage Waiver"(Enterprise car rental) on my resently rental. After purchase the "Collision Damage Coverage" from Priceline.com, however, when I arrived at the Enterprise Rent-A-Car company on 8420 Elk Grove Blvd, ElK Grove, Ca [protected], Enterprise car rental asked me purchased the same insurance coverage which is"Renter Accepts optional Damage waiver" because they do not honor the one offered by Priceline.com! Therefore, I had paid twice for the same item? Why there is such a cheating program to trap the an aware consumer? We used to rent car for traveling, enjoying on local short vacation trip, but all we had being faced with un-welcoming and had been taking advange at the rental car company because we had go through "the middle man" in this case is Priceline.com

I need help Please! Enterprise hit my account for over 1700.00 and in no way, shape, or form authorise this. I did not have near that amount in my account nor did I Have overdraft protection. They made a very large mistake and the bank will not work with me ultimately allowing this to happen.
Every week I would authorise an agreed amount for the rental.
While in Florida on vacation I noticed a discrepancy with my bank account.
It seems they would charge my account and 7-10 days later would redeposit the money unbeknownst to me, as both my wife and I used the card.
After my last authorisation to them for 176.00 2 days later they hit my account for over 1700.00. I didn't have anywhere near that amount in my account nor did I have overdraft protection. So ultimately they charged over 1500.00 more than they should have. I have been around and around with them and the bank but somehow they are allowing this to happen. I have been thrown into a tailspin and don't know what to do. Im at hte end if my rope. Someone PLEASE HELP.

We rented a car from Enterprise through our auto insurance. The location at a little past 5pm and twas very busy. The man who had helped us let his co-workers that he had to leave by 5:30, no excuses. He wrote up our contract then walked us out to do a very rushed inspection of the vehicle. When we walked up to the car the trunk was opened so he could show is the spare tire. He closed the trunk as he walked around the passenger side of the vehicle and I followed. He said "we are only looking for any dents bigger than a golf ball and scratches longer than a dollar bill. My husband pointed to damage he saw at the drivers side rear of the vehicle, and the employee said not to worry about it if it was smaller than a golf ball, but said we could notate it anyway. We said a couple more small dongs and again was dismissed with the same sentence. The employee marked two small dings on the two from doors but not the damage my husband had pointed out. The car was dirty with garbage under the seats. We asked if we had to clean it when we returned and he said no. Thinking everything was fine, we left.
When I returned the car it was a different story. The lady who originally helped me had the same man who helped me during the rental go out and look at the vehicle. She came back and told me there was damage on the vehicle and that she would have to file a claim for it. I told her that we didn't hit anything and for most of the duration of our rental (about 10 days) the car was parked in my garage. I also told her that the man who rented us the car was in a hurry and we were rushed through the inspection. The man told me that he is very thorough when he inspects the cars, especially the trunk area because the spare is in there.
There were two separate dents on the trunk, both smaller than a golf ball. But Enterprise is trying to count both of them as one total dent because they are close together. This seems fraudulent to me because by them doing that, it fits their purpose and allows them to claim the damage.
We were told that all that would be done that day was returning the vehicle. They said that the car would be given a damage estimate and investigation on prior contracts and that would then tell us whether we are responsible and how much. They charged my card $300 before any estimate was given.
The manager told my husband that there was a good chance that they wouldn't even fix the damage because it wasn't "that bad".
The car that was given to us had been returned at 5pm, and it was 5:29 when we were out ready to leave. So in a period of less than 30 minutes they state they were able to do a thorough inspection of the vehicle, return the vehicle, re-service the vehicle, rent the vehicle to us and do another inspection on the vehicle. All without any mistakes. In that small of a time window, it's impossible to be able to be as thorough as they claim.
We asked for time stamped photos of the return prior to our rental and they said they don't do that because they do contract inspections.
We believe the man who rented the car to us was in so much of a hurry that when he returned the car before us he either missed the damage or deliberately skipped the damage because he didn't have time to deal with it then. We believe that he knew the car was going to us through an auto insurance contract and attempted to make us responsible for the damage to the vehicle.
The lady who started the return on our rental called my husband later and was very unprofessional with him. She told him that the card was charged $300 and she was closing the contract, knowing we were disputing the claim and without any estimate given.
I wish that I had known about all the many complaints that I have seen since this experience, I would have never done business with a company who takes such advantage of their customers.

I rented a car from the Enterprise Car Rental office in Glen Ellyn, Illinois on March 17th. After completing the paperwork in the office, the employee took me out to the parking lot to examine the car for dents and scratches. He then got into the car with me to complete the insurance form. I repeatedly told him that I was covered (doubly, through my insurance policy and AAA). He talked over me and told me that in order to complete the form, he needed my insurance policy information and deductible. I said I had never been asked for this information before, even though I rent cars regularly. He told me this was standard for Enterprise. I let him know that if that was the case, I would find another car rental company. That got him to give up and get out of the car, after about 15 minutes. I should note that the form does not have anything relating to the renter's insurance and he was pretending that he couldn't give me the car unless if I gave this info. I wrote a complaint to Enterprise's system and was called by a district manager. He apologized and asked me to walk through what happened. He explained that getting into cars with women was common due to bad weather (it was sunny). He also said that employees often hear that renters are covered, but when an accident happens, the insurance policy doesn't cover the damage. In essence, the manager said that what happened to me is typical, and implied that I was being overly sensitive to think it had anything to do with being a woman traveling alone. He began to offer me a discount on a future rental, by way of apology, but I cut him off there. Why rent from a company when intimidation is apparently the SOP?

Enterprise has billed 4 times for car rental that was paid by American Express last year. Multiple calls to both AX and Enterprise have failed to get a response from the companies. I have a paid receipt for the AX payment but neither company seems willing to resolve the issue. I have spent over 10 hours on the phone with both companies but only get promises to fix and the problem continues after 8 months.

I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016.

They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd take up to 10 working day.

17 days have passed (13 working days) and it's still not in my account. I feel badly scammed. I want my own money back as soon as possible, when i contacted Customer Service, they throw me from one Customer Service representative to another one (5 representatives so far) and none of them brought a solution. They are just trying to delay it and struggling hard to make me, as a customer, give up.

This's seriously unacceptable and please do not use Enterprise Rent A Car not to be a victim like me. If i had read this board before i rented that car, i wouldnt have been cheated so bad.

Regards

I rented a car from Enterprise Rent A Car office in Oxford Airport, Oxford, UK on 21/01/2016 and returned it on 25/01/2016. Deposit refund which is 200 pounds was requested on 25/01/2016.

They said it'd take 1 day to get back to my bank account, then they said 3 days, then they said it'd take up to 10 working day.

17 days have passed (13 working days) and it's still not in my account. I feel badly scammed. I want my OWN MONEY back as soon as possible, when i contacted Customer Service, they throw me from one Customer Service representative to another one (5 representatives so far) and none of them brought a solution. They are just trying to delay it and struggling hard to make me, as a customer, give up.

I'll never give up and i'm planning to bring a lawsuit to this case, I've been lied and my money has been 'seized' without an explanation.

This's seriously unacceptable and please do not use Enterprise Rent A Car not to be a scamming victim like me and spread this word. If i had read this board before i rented that car, i wouldnt have been cheated so bad.

Regards

On November 20-22, 2015 I rented a vehicle from the Enterprise rental facility at BWI airport. I returned the vehicle on November 22 around 5:15a.m. as I had an early flight. Given the early hour, no one was present from Enterprise to review the vehicle with me, however, I did a thorough walk around and there was absolutely no damage to the vehicle that occurred while in my possession. Fast forward nearly a month and out of the blue I get a letter (sent to an address I haven't resided at for more than 4 years - a point, in fact, that I made the counter agent aware of when renting the vehicle, who allegedly corrected this information in the "system" - clearly not). The letter doesn't describe the damages and doesn't include the "enclosed overview of [their] claims procedures, contact information, " etc.; but rather simply states that I will receive a repair bill shortly. Given the number of complaints on see on this site, this appears to be standard practice for Enterprise. No damage occurred to the vehicle while it was in my possession and I intend to fully dispute this claim. The system, as set up by Enterprise, is stacked against the renter. It is their word against yours, and there is very little you can do to get such false allegations dismissed. This claim should be dismissed against me. I will never use Enterprise or any of it's related car rental companies ever again. I have been renting vehicles for over 15 years and have never experienced such dishonest and sleazy business practices.

For almost 5 years I have been a loyal, happy enterprise plus member THVQQZ and loved you company! Now having to deal with it cost me sleep and major stress as this is the only rental in this place! The fact is that I will be treated like trash or invisible ! There is no nice or friendly at all.just smug disdain, snide vague go to hells and my money is not good enough or wanted! Maybe I pollute the cars ? From The Todd person who is one of the nasty, sly and just should never deal with people person! Then his good old buddy Josh call to let me know in every way but plan get lost! Oh yea, he snidely send me to his good old buddy boss ! Heck he even mocks doing so as the last time I was paid more than I ever have 1000 for one month! He did not care what I said he just charged me more even when I was under contract and had a price! Retaliation for stepping out of my place be complaining! Even as I have had an Excellent history I have been treated like I was trash the scrapped up coin and then tried to rent a car! 4 times I have been denied a rental and whoever call just re tells me to bad ! Rules I have NEVER heard of are now used with me ! Good member, paid a lot of money, so what! Even when the nice Enterprise people in Sims Valley asked I was refused service and left holding phone as their back were turned to me, making me ask for who to give it too! Discrimination, disrespect, the worst business in my life! I could not sleep the whole night or eat as it made me sick to have to worry about will I get the rental I need? No, the rules keep getting worse and worse ! On the phone I am treated with what they think I am to stupid to get or if I do that's my place, disrespect, I know this city does not have many middle income Black Woman Wife (40 years ) Mother of three university educated children, with pride, self respect and liked everywhere else in life kind of person ! I heard and read about things like this but dealing with it is HELL! My only sin was Loyalty, Respect and honor! I hope I can at least get a reasonable, respectful and fair person that will at least will act like he cares what I THINK surely at least a little! I can not except that Anyone that knows me and the decent person I am, could ever have cause to Think anything else ! I have been shocked, fighting hard to deal the disrespect, very mind destroying wrong crap ! I would like to know why was I forced into being told they think I am less them trash ( that is my accessment ) disdaining my. How does being decent earn this ? I feel dirty still ! And very upset and so shocked at the openness and comfort of mind that means forcing me to pay more as I seek another kind of dealer! And I did nothing to have to go from joy to great dislike with a part of my life ! This is not normal, decent people should never be forced from use of their rights. Dined the use of public businesses and robbed of my peace of mind, made to feel dirty and guilty of just living and having something wrong by even Thinking I mattered ! This has really taken the good and forced way too much bad things for me and I have not earned it! Before I came to this city and lived in Thousands Oak and Simi Valley I had the very best thought and feelings with all your staff and treated them so! So now I can not sleep just thinking about dealing with this Enterprise crap, I'm really hoping this place does not compound the harm done to me! So much stolen By refusing to rent to me! More damage! And for what!

I rented a car from Enterprises. I bought a vehicle from the car lot. Left my rent a car at the car dealer. The sales person told me to leave it there instead of me going all the way back home, dropping off the rental car off then driving the salesman back to the dealer. The salesmen said he thinks there is a Enterprises inside the show room. Salesman comes back out & says I'm in luck it is a Enterprises. The salesman got my paper work made a copy of it. He keep the copy I keep the original. Sales person gets inside the car I get in my vehicle & we both drive away. Today a manager calls me starts asking me for my insurance policy #. Manager starts telling me there was significant damage to the car. I asked if I could call her back, I was at the store. I call her back, asking the manager what was wrong with the vehicle. The manager replied there was significant damage on the vehicle. Oh no there wasn't when I dropped off the vehicle it was just fine. Manager says I shouldn't have left it there at the car lot, that I was responsible for the vehicle. I explained what the salesman said, Manger says it was still my I rented a car from Enterprises. I bought a vehicle from the car lot. Left my rent a car at the car dealer. The sales person told me to leave it there instead of me going all the way back home, dropping off the rental car off then driving the salesman back to the dealer. The salesmen said he thinks there is a Enterprises inside the show room. Salesman comes back out & says I'm in luck it is a Enterprises. The salesman got my paper work made a copy of it. He keep the copy I keep the original. Sales person gets inside the car I get in my vehicle & we both drive away. Today a manager calls me starts asking me for my insurance policy #. Manager starts telling me there was significant damage to the car. I asked if I could call her back, I was at the store. I call her back, asking the manager what was wrong with the vehicle. The manager replied there was significant damage on the vehicle. Oh no there wasn't when I dropped off the vehicle it was just fine. Manager says I shouldn't have left it there at the car lot, that I was responsible for the vehicle. I explained what the salesman said, Manger says it was still my responsibility to turn it in. I told the manager I didn't have the $500.00 detectable & I was not paying for something I didn't do. How do u know where it got hit maybe someone ran into it at the car dealer. Manager said I will be getting a bill for $500.00 in the mail. This is crazy I just bought a vehicle, I'm raising my 2 grand kids & on SS. I can afford $500.00 this manager is crazy. She rambled about some satellite. to turn it in. I told the manager I didn't have the $500.00 detectable & I was not paying for something I didn't do. How do u know where it got hit maybe someone ran into it at the car dealer. Manager said I will be getting a bill for $500.00 in the mail. This is crazy I just bought a vehicle, I'm raising my 2 grand kids & on SS. I can afford $500.00 this manager is crazy. She rambled about some satellite.