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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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1:42 pm EDT
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Enterprise Rent-A-Car billed for insurance I had declined

After a motor vehicle accident, my car needed repairs. Allstate agreed to pay for those repairs and arranged for a free rental with Enterprise.
I returned a rental car 2/4/2011. The clerk acknowledged that the car was in good condition, that all charges would be paid by Allstate and that there were no excess charges that would apply to my credit card. The following week an Enterprise employee told that my credit card was being charged for optional insurance. I replied that I had my copy of the contract indicating that I had declined those charges. All the spaces were properly initialed. They claimed to have lost their copy and that unless I returned my copy to them they would charge me.
This obviously was a scam. I did not return my copy to them. They billed my credit.
This is not the first time this has happened with Enterprise. While I understand that employees make errors, this seemed to be an obvious scam.

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7:43 pm EDT
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Enterprise Rent-A-Car wrongful billing

My car was being serviced by Hunter Dodge in the city of Lancaster. Hunter Dodge kept my car for serval days, so they provided me with a car rental from Enterprise Car Rental in the city of Lancaster cross streets are Ave. J and 10th west. After my car was ready I returned my car rental to Enterprise signed my paper work and was done. Well serval months later my husband gets a call from Enterprise stating he was being sent to collection because Hunter Dodge did not pay their bill. We NEVER received anything prior to this call. My car was under warranty and the car rental was apart of it. It's against the law to sent someone to collection without making an effort of trying to collect a debt from the car dealer Hunter Dodge. Never heard back from enterprise regarding this claim. But to find out they red flagged out name and now we can't rent from them. Thanks fine, but don't punish us when the problem is between Hunter Dodge and Enterprise Car Rental.

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11:01 pm EDT
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Enterprise Rent-A-Car fraud

I have rented from Enterprise a million time before. I rented a car in Dec. while my car was being fixed. I gave them a deposit of $350.00 and when all was said and done they refunded me $194.00. Geico paid $105.00 and Enterprise was supposed to take $202.00 to pay my bill. However, they refunded me too much and left themselves short $46.00. Three months passed and I received my checking statement. I saw that Enterprise had gone in and taken $46.00 plus an additional $15.00 from my checking account without any authorization from me. Upon calling them, they claimed they tried to call me which was bs because I never received a call from them. I was very upset that they would go into my personal account and take my money without my approval, esp. since it was their mistake that they refunded me too much and it took them 3 months to catch this. I had to call my bank and file a complaint to get the additional $15.00 refunded, which Enterprise claimed they never took. They stole my money and the customer service team there was very rude from the minute I walked in. I only stayed there because they were the only shop around with the rental car I needed. Especially, Amy, was very rude upon renting and when I called to dispute claim. She did not want to help me resolve issue and was clear I was bothering her. My family and I own many cars and quite often rent from Enterprise..NEVER AGAIN! We are all telling our friends the story to make sure that they lose even more business.

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1:07 pm EDT
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Enterprise Rent-A-Car lies about car class - insurance

Insurance authorized luxury class car while car was being repaired. Enterprise lied, said they had no luxury class rental cars for rent in the area, even though their web site, for new customers (not paid through insurer) showed plenty of availability. One local office manager here actually called another and asked him not to rent cars found on his rental lot that fit that description. Other people who have experienced similar incidents should report them.

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5:07 am EDT
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Enterprise Rent-A-Car frustrating, slow and misleading

My husband and I scheduled for a weekly rental more than 48 hours ahead of time. We were instructed to call for a pickup an hour before our scheduled rental pickup. When I called I was told that our standard sized vehicle was not ready and was in the shop for adjustments and an oil change. They said they would call when the reserved car was ready. They didn't. We called three times to check on progress to be certain that we were not forgotten. We waited for three hours altogether until we were picked up. When we arrived, several people were in line and pandamonium was in progress with a yelling irate couple that had rented a defective custom van. After all of this, we were turned down because our debit card was not sufficient. I believe that this should have been made clear before all the drama, especially since not everyone rents a car all the time. Outside of the driver that picked us up, the office staff lacked professionalism and were quite blunt on the scene. With all the commotion around us, it was hard to understand what the problem was. Knowing the rules in advance would have been very helpful. Obviously, having a tidy sum in the bank was irrelevant. They said so. They didn't care about money, just covering their own butt. It was evident that they were more interested in being able to hold something over the heads of their customers in the event of an accident rather than a modicum of customer service. We decided to leave the maelstrom in progress. I have never seen so much going on between customer and staff. We won't be going back for any reason.

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9:22 am EDT
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Enterprise Rent-A-Car enterprise rent-a-car complaints

My friend rented a car from this 'so-called' company on 12/16/10. She came to Vail to visit me and check on her rental properties; she was given a Dodge Avenger with 'all-terrain' tires to drive over Vail Pass! With the amount of snow and high winds we've had this year, that, in and of itself was irresponsible on Enterprise Rent-A-Car's part. She decided to extend her visit, therefore, exending her contract on her Am-Ex card, which Enterprise Leasing Company Of Denver, LLC, has on file . Her original contract was for $141.07 weekly until 12/30/10. Enterprise Rent-A-Car Complaints, as it should be called, extended her contract to $199.07 weekly without informing her or getting a signature.Later, another incompetent employee called to accuse her of trying to "steal" the car, obviously, not bothering to check for a new contract! She became ill and had to be hospitalized here in Vail. I called Enterprise Leasing Company Of Denver, LLC, on her behalf and had the pleasure of speaking to the worst excuse of a 'customer service representative' I think I've ever spoken to! She informed me, in a demeaning tone, that if the car was not returned to Denver (as they have an office in Avon, CO, which is about 10 miles away from my home) she would be charged $250! I tried to explain the gravity of the situation to this woman and was told, "I'll put you on the line with my manager, who will tell you the EXACT same thing I told you." THEN, not even bothering to put me on hold or, either too incompetent to operate a phone and/or press the hold button, she said, "Here Sarah (the manager on duty on 3/29/11), good luck with this one..." Needless to say I expressed my shock at her employee's un-called for, disgusting behavior and Sarah waived the $250.00 fee but that was it! Unexpected things happen to people and most reputable businesses are accomondating, especially when someone becomes ill.This company is NOT one of them! Enterprise Leasing Company Of Denver, LLC obviously chooses to take advantages of situations such as this to rob people! I WILL NEVER, EVER, use these thieves and recommend anyone that does double check their contract on a daily basis to avoid unauthorized charges to their credit card. I was totally disgusted in their lack of empathy and disrespect. Appauling LOSERS!

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Donsone
, US
Jul 05, 2010 7:11 am EDT

Last month I rented a car from Enterprise in Bellingham, WA. I have rented many cars from Enterprise and am generally pleased with them. However, this time I found that the customer service I experienced was egregious. The big problem was that they tried to sell me on the optional insurance too aggressively. They tried to sell me on the insurance by lying to me and saying that if I did not purchase the insurance, then driving the car would be illegal. If I were pulled over by the police then I would not have insurance and would be liable to be thrown in jail, they said. This was absolutely not true. The contract that I signed with them provided that even without any additional insurance payments, Enterprise would provide all third party liability insurance as required by law in the states and provinces in which I was authorized to drive.

A more minor issue is that when I went to return the vehcile, even though I had opted to decline this insurance coverage and had initialled as such on my rental form, they had marked in their computer that was accepting the coverage and so when I went to return the car I was told that I was being charged significantly more than the agreed-upon price. I suspect that this was an intentional tactic to get me to pay more if I had been in a hurry and hadn't noticed that I was being charged for a service that I hadn't used.

I've only had these issues at this one location of Enterprise, never at any other.

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Emilia
, US
Mar 09, 2009 3:49 pm EDT

Every time I use this office I get the worst service. The branch Manager John Busam is a smart mouthed jerk. He trys to get on your nerves pretending to be nice at the same time as asking smart a** questions trying to put you down. The cars do not drive good at all and you have to watch their rates! They will raise them on you and try to cheat you, so always remember your reservation price!

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Polly
, US
Jul 02, 2009 5:40 pm EDT

I had to rent a small car because my car had a check engine light come up. i took it to the nissan dealership who recommended using enterprise rent a car because they 'worked with them all of the time" and they could bring over or drop off. enterprise advertises we will pick you up free. well i made a reservation using their website, which was erroneous and when i went to pick up the car, they wanted to give me a big car. i needed a car very bad so took the big car, expecting it to be at the lower rate of the small car, which was the size i needed. at the end enterprise charged me a big car rate and also wanted to charge me for drop off at the car dealer, even though i had been told that drop off happens all of the time because the enterprise people are there all of the time. i think they need to be a little more up front about what they do. i had a lot of trouble with this company and the home office promises to straighten it out and then never does. they let you duke it out with local agency. The home office isin the phillippines, where i dont think they understand us very well.

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Taylor
, US
May 12, 2009 4:03 pm EDT

I had to rent a car from enterprise rent a car and was told to buy "additional" insurance because I would be responsible for any damage done to the car whether or not it was my fault. The "manager trainee" also told me by taking out this insurance and if something happened to the car, my insurance company would not be notified and I would be in the free and clear. It is an extra $13.99 a day for this "coverage'. So I called my insurance company and they told me it was a scam, that all I had to do was request a"loss of use" provision on my policy for the time I was using the rental and anything type of scratch or accident would be covered - and that what enterprise told me is false. By law they have to notify your insurance company and you have to notify the dmv like any other accident. Lesson learned: do not take this so-called insurance out.. It is just another way to get money out of you... Isn't there any good hearted and truthful companies anymore? What ever happened to quality customer service? I will never rent from enterprise again knowing they are just out to fleece the public!

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Lou from Georgia
, US
Jul 15, 2011 6:51 am EDT

Our own car was in the body shop and the body shop referred us to Enterprise Rent-A-Car located at 11572 in Roswell to rent a car. We rented a black Buick Lucerne with over 60K miles and the associate Katie was washing it while we were inspecting it. We denoted at least 5 different points of damage of which the rear bumper was not included. It did not look bad with water on it. We used a credit card which would provide liability and damage insurance so we chose to waive those extra insurance fees. Nine days later we returned the car and the associate Tyler noticed some light colored scratch marks on the rear bumper on the right side. These scratch marks were not able to be felt but with the sun on it you could see them. The marks looked like an orbital polisher was used a little too hard on the right corner of this rear bumper. Tyler got the branch manager Patrick and they inspected it. Patrick said that they would have to file a report and process a claim for repair. I asked them to take the car back to the washing station and pour water over the bumper in the affected area, and I bet you cannot see the light marks. Tyler drove the car over, placed water on the rear bumper and sure enough, it looked like the marks were gone. Patrick would not accept this prove that the marks were already there when we rented the car, so he said he is filing a claim and charging our credit card $500. I took pictures of the rear bumper dry and wet and sent them to the CEO of the company in email. The Area manager called me but essentially tried to tell me that his employees are trained to find this damage and that it had to have happened when I had the car. I showed the pictures to the body shop that repaired our car and they said they would repair it for free. I went to the Enterprise branch and told them that but they said they have their own body shop repair place and the car was there already. I later spoke with the Damage Repair Unit and they sent me a bill for an additonal $713.12 on top of my $500. The bill contained the detailed body shop repair entries. They were charging me for those other spots on the car that needed repaired as well. They even put in a $100 admin fee, $170 loss of use, and $85 deminished value. Of course I called up the DRU and explained that they are charging me for other repairs on the car. They said they would correct that bill and send me an updated bill. I have not received that updated bill yet. When I called the DRU about the bill, I also mentioned that it said there was a dent. I said I don't know of any dent. The DRU person sent me the photo of the bumper and low and behold, someone used some metal device with a pattern in it to imprint that pattern on the top right of the rear bumper. That was not there before and can only be a fraudulent act by one of their folks to cause more damage to that bumper than there was, so no one would question it that it would need to be repaired. I sent an email to the DRU and risk management stating that this is mallicious fraud, and that this branch should be investigated by their corporate security group. They were going to get the charges down to where they were going to refund me over $200 out of my $500, but after they read that letter, they held up the check. I also requested that they drop this claim. I have not heard from them since they read the email. Bottom line is to stay away from that enterprise rent-a-car at 11572 Alpharetta Hwy, in Roswell, GA.

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Xandor Tik'Roth
Eugene, US
Aug 09, 2010 7:25 am EDT

A few things that you may wish to consider:

1: If you're going to book a reservation, do it ahead of time by calling their 800 number. This will prevent you from paying the walk in rates.

2: When you book a reservation over the phone like that, make sure to have the associate send you an email confirmation of your reservation. When in doubt, print it out and bring it in.

3: If neither of those options appeal to you, go to another Enterprise office. The branches are more or less given free reign to do pretty much whatever they please, so if you don't like the service of one Enterprise branch, chances are there's another one a little further away that would suit your needs a lot better.

4: Also, I would highly advise contacting the 800 number and requesting to speak to a supervisor. They can get a complaint filed with corporate, and things can get done from there.

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0419
431 Pulaski Road, US
Jul 05, 2010 7:35 pm EDT
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Enterprise did not do business honestly when they over-charged me for an additional auto insurance package ($538.56), which was unnecessary as I already have it in my own auto insurance policy. It was also fraudulent that they promised me that the rental price included taxes, but they did not. There is $155.36 not yet refunded back to my checking account.

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gary123
, IE
Mar 22, 2010 4:53 pm EDT

Dont go near promotor services they will try to rip you off. There website is even labelled as untrustworthy in Web of Trust.

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YVONNE
Manotick, CA
Aug 07, 2009 10:58 pm EDT
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If you want a real dishonest company ... order flowers from Bloomex.ca and see how they get you ... They actually charge the customer to pick up the dead flowers they send you ... they don't give you a total on your bill until you give them your credit card because the price goes up after they get your credit card # they say its additional taxes lol ... check them out on this site ... alone .. yowza ... today honesty is not easy to find, much like good service its gone out the window ...

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anonyMiss
San Diego, US
Aug 07, 2009 10:35 pm EDT
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Well, I am sorry but I could barely understand you.

Now, you did upgrade to a bigger car, probably signed the contract, so you are very lucky if they plan to refund that amount to you.

Also, I would take up the matter with the dealership and ask if they can help straighten out the matter of dropping off at their facility. It sounds like you were misinformed. Most locations cannot accept another location as a drop-off point. And they will pick you up/drop you off even, based upon availability.

So again, confirm with the dealership that they are an official drop-off location for Enterprise. If not, you were definately misinformed by someone who just sees Enterprise employees there for whatever reason. (Maybe they use cars from that dealership, if so they would be an official location for Enterprise, but their contract might be expired and Enterprise just has vehicle under warrenty still.)

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2:26 am EDT
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Enterprise Rent-A-Car overcharge

Took my car in for service and dealership offerred two day courtesy rental whil my car was under service. Rental car was picked up and returned to dealership servicng my car as instructed by Enterprise agent.
I had possession of rental car for three days, of which two days rental picked up by cealership. Yet Enterprise Rent a car charged my credited card for 7, yes seven day rental. Contacted my credit card who company who reversed the charge pending investigation with Enterprise. Enterprise response was that I signed rental agreement. Yes I did sign a rental agreement, however I did not sign any agreement authorizing Enterprise to charge my account after the rental car was turned over to the car dealership, as instructed by Enterprise agent. I will never ever use Enterprise again. Charging my credit card without my authorization, for services I did noe receive appear to be fraud. I wonder what will the state Attorney General think abount this unethical business practice.

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11:43 pm EDT
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Enterprise Rent-A-Car car rental damage???

We rented a car from Enterprise recently and turned down buying their insurance. A representative checked out the car with us, HE saw a small dent near the gas cap and a small scratch on the front bumper. HE stated that they didn't put down any dents smaller than the size of a golf ball or a scratch smaller than four inches. He stated it twice, once at the dent and once at the scratch. We returned the car in the exact same condition that we rented it. We were SHOCKED when we were told that the dent hadn't been there before, and we were now going to be charged for repairing it. We were told that WE must have overextended the gas cap. NO amount of talking changed anything. We've now been charged over $2, 000. Costs for them replacing the entire side panel, cost of loss of rental income, cost for their appraiser, administrative costs, and on and on. DO NOT rent from them unless you're either willing to buy their insurance, or you video the guy walking you around the car and noting all of the damage verbally. At least that would hold up in court, regardless of what scam they have going with their paperwork. I took the attached pictures when we returned the car.. sadly I didn't think ahead when we rented it. Won't happen again!

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Mark Shultz
, US
Jan 09, 2015 2:14 pm EST

Renters beware of this joke Enterprise in Lansdale, PA.. they use bait and switch and lie to bring you in for a specific car but when you get there, they try to push cars no one else wants... unprofessional recent college grads with no clue, like walking into a Best Buy

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6:53 pm EDT
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Enterprise Rent-A-Car I'll never use enterprise again

I had to fly out to California because my brother was in the hospital and was dying. I was flying in from Rhode Island and when I arrived I advised the representative that I was in a hurry. I didn’t want the additional insurance or any additional products. I just needed to be on my way. He went through the usual sign here and here and here. Several days later, after my brother had passed, I returned the car and was heading home.

Needless to say I was miserable and I wasn’t looking forward to the 10 hour trip back home. And it wasn’t made any better when I returned the car to find out that I had gotten signed up for all sorts of additional things when I checked the car out. They wanted me to pay for the additional insurance, gas to fill the tank (even though I had stopped at a gas station and already filled the tank).

The representative, Julie, simply said that in the future I should try reading what I was signing more carefully. I told her about my brother that I didn’t want to fight with her and that I would take the issue up with the Corporate Offices later. To that she simply said, “Give me the receipt.” There was no condolences, no explanation as to why she wanted the receipt, just her demand. When I said no, that I needed to be on my way to catch my flight she grabbed the receipt out of my hand and said “Next time someone is trying to help you maybe you should try being appreciative.” Then she wouldn’t give me the receipt back and said that I couldn’t have it until I listened to what she had to say, which was more lecturing on how she was the one being respectful and helpful and that I didn’t deserve it because she thought I was being rude.

I didn’t yell at her, I didn’t call her names, I didn’t argue even though I wanted to do all of the above. She also felt that there was no need to address the issue with corporate because she had fixed the problem by refunding the money, as if it was a huge favor to give the money that I did not agree to spend back to me. I’ll never use Enterprise again.

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fuglybugly
London, GB
Mar 24, 2011 8:09 pm EDT

I hate julie!

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10:08 pm EST
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Enterprise Rent-A-Car poor customer service

I rented a car from enterprise for about 2 weeks while mine was getting fixed. The first time I have ever rented a car. When I received the car, I was told not to drive it out of state and not to let anyone else drive it. I was also told I could bring it back with the amount of gas in it when I got it or bring it back empty and pay 2.56/gal to get it back to 3/8 of a tank like when I got it. I took it back empty of course because 2.56 a gallon is alot cheaper than 3.40 per gallon. Jenny from the jackson tn store advised me that since the tank was empty and I didn't prepay, I would have to get the 3/8 tank for that days rate which was 2.97/gal. I know that's not a huge difference but I am a single mother-so to me, it is! Also, the fact that when I told her the guy told me if I brought it back empty I could get it for 2.56 a gallon, and she made me out like I was lieing in front of customers and workers in there and told me that I was supposed to pay it the day I got the car. Then she asked me if I was aware there was no smoking in the cars, I told her no. The day I went to get the car, I just knew I was fixing to get a car I probably couldn't smoke in, but when the guy didn't say anything about no smoking, I read the contract and didn't read anything about no smoking, and when I got in the car I noticed a brown cigarette filter in between the seat and center console, I automatically thought "they don't care if you smoke in their cars" and if they did it should have been in the contract. Well the girl tells me it's on the contract and that it reads, "no smoking, no excessive trash" so she was going to have to charge my debit card $75.00 for a clean up fee. Finally I asked to see the contract bc my copy was at home. The no smoking, no excessive trash... Was a stamp! The no excessive trash part of the stamp was almost not there, it said "no e" and the rest wasn't there. And to top it all off... The guy wrote all the scratches and dents etc down when I first got the car and where did he write it? On top of the stamp! I called a manager and she told me there was nothing they could do and wouldn't refund my money because "it was on there" and agreed that it was misleading and they should probably change that policy. Then in the midst of talking about it, we got disconnected. I called back and they said she was with another customer, I called back an hour later and they said she was still with a customer so I left my name and number and she never called me back. This is thurs and that was monday. I work for the hospital which has thousands of employees. We have a newsletter that goes around every 2 weeks. I will be happy to write about this in our newsletter, because I don't appreciate being treated like that. I feel like I was taken advantage of because I am in my twenties and i'm a girl.
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Lwhitecasting
Studio City, US
Apr 27, 2013 2:07 am EDT
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I'm seeking advice on how to move forward. I booked a Toyota yaris for $20 a day inlc tax & fees through a AAA agent over the phone. I was supposed to be picked up at 8 am by the enterprise less than a mile and a half away from my home. I called at 8 am and no one answered. I called again at 8:05 no one answered. I called again at 8:15 and was greeted by a rude woman who told me no one would be available to pick me up before 10 am. I told her I told her I specifically arranged to be picked up at 8 am and my schedule is very time sensitive. After pleading with her I hung up defeated and forced to walk. My car was not ready until 9 am. And I only want the cheapest vehicle. No specifications other than cheap. Needless to say I was late. And now 7 days later somehow my bill is $345. I am taking the car back tomorrow but With all due respect, I do not think it is fair or accurate to pay any more than $200! Generously.

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Alamo Rent A Car
St. Louis, US
May 07, 2013 10:05 am EDT
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Lwhitecasting
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.

When emailing, please list Reference Number [protected] in the subject line. We look forward to hearing from you.

Respectfully,
Carol H.
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Regenald
Stover, US
Mar 12, 2011 5:52 pm EST
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Wow, enterprise is awesome. They actually monitor complaints on the web to resolve issues.

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12:00 pm EST

Enterprise Rent-A-Car damage rip off

Enterprise said that we damaged their vehicle that we rented they never notified us to come see the vehicle or the damage i could not even see it as to the fact that it is at the body repair shop do not rent from enterprise is this going on any where else in the country they are charging us on our credit card my minimum deductible that i have to pay they lied about trying to call us no record of call on cell phone or on voice mail or on home phone maybe we should call state attorney anybody else out there

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Tired of the bull Sh#*
, US
Oct 21, 2011 5:04 am EDT

I am going through the same thing with Enterprise in cleveland Heights, Ohio. This just sent me a summons in the mail about a car that i rented 6 years ago, that was hit from behind while it was parked. I followed all of their proceduers and filed a police report and turned it in to them. I also had my own insurance plus all of they're insurancce coverge. They are now trying to sue me for 5, 000 in damages, sayig that i never turned in a police report to them, and they have been tring to contact me now for six years. But yet they never called any of my refereces to get ahold to me, to get another copy of the police report. They lied and said that they have been trying to call me.

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Enterprise Rent-A-Car promises broken

My ranger is at transmision shop, I went the local enterprise to see about a rental, on 2/22/11 I greeted with a polite hello. I said I need rent a car for about a week or so, with that she asked to see my license, debit, major credit card... She then she nothing available til 9am the following morning, I agreed to come back in the morning... When I walked in, a buzz was going on all around me, I was greeted by ed. Who ask me who I was, I explained the situation that I was yesterday, he looked my name in computor and told a vehicle was available, he asked to see my license, any major credit, so I handed him wachovia debit card, he then handed it back to me telling that not a major credit card,
I told him that that standing over there [I pointed at her ] he then oh! She's not with us she with brodheadville chevy dealer... Mr. Ed told me he would accept my debit card, 1. A recent pay stub 2. Utility bill with zero balance, had I known that I would have come prepared, so I told mr. Ed I would be right back, he then called my cell phone as I was halfway home, he said mike I rented the vehicle to someone else, and that he would call me in the afternoon, never got a call back to tell me he's got another car for me! I ask you, this is the way to treat the people that support your buisness.. So I missed a day of work... Still waiting on call that I know will never come!

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Enterprise Rent-A-Car horrible service

Does anyone remember the Seinfeld episode where the rental place has no cars even though Jerry reserved one? The punch line was basically this "you do a good job taking a reservation, but you don't hold the reservation". My situation exactly. We had a reservation for almost two weeks for a vehicle. Having had spotty service with them in the past I drove by the night before to see if they had cars on the lot. They didn't. So I called the morning of the reservation at 8. I spoke with Paul (who I later found out was the manager) and told him I was confirming the reservation for 9. The first thing he said was "well it's 8 now". He was immediately sarcastic and sounded annoyed that I was calling that early. He confirmed they had no cars but he was doing his best to find one and asked if I could delay picking up until 10. I said no, we needed the vehicle for business reasons and needed it at 9. He said he would make a call, then call me back in 15 minutes. He failed to keep that commitment as well. At 8:45 I called and got through to him again and asked why he didn't call me back. He said he was busy. But he had some great news for me. He had found a car! The not so great news was that they were busy putting a door handle on the car and it would be ready by 10. Needless to say I canceled the reservation and went right down the street to Avis to get a rental. But wait, there's more...
I contacted their national customer service department to complain and asked for the names of the local branch manager, his boss, and then his boss. The only name they would give me was Paul as the branch manager, no other names would be given for "security" reasons. What? I asked how is that dangerous to know who the managers were, but they would not give the information out. Oh well, I did my own digging and found out who the national management team is (thanks Consumerist) and they will be getting my complaint. Now it will go from the top down. I've used this branch for both business (my wife and I are in the insurance industry) and for personal reasons. Needless to say, that won't happen again.

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lilybean
, US
Jan 02, 2010 12:00 am EST

I had to fly out to California because my brother was in the hospital and was dying. I was flying in from Rhode Island and when i arrived I advised the representative that I was in a hurry. I didn't want the additional insurance or any additional products. I just needed to be on my way. He went through the usual sign here and here and here... Several days later, after my brother had passed, I returned the car and was heading home. Needless to say I was miserable and I wasn't looking forward to the 10 hour trip back home. And it wasn't made any better when I returned the car to find out that I had gotten signed up for all sorts of additional things when I checked the car out. They wanted me to pay for the additional insurance, gas to fill the tank (even though I had stopped at a gas station and already filled the tank). The represetntative, Julie, simply said that in the future I should try reading what I was signing more carefully. I told her about my brother that I didn't want to fight with her and that I would take the issue up with the Corporate Offices later. To that she simply said, "Give me the receipt." There was no condolences, no explanation as to why she wanted the receipt, just her demand. When I said no, that I needed to be on my way to catch my flight she grabbed the recipt out of my hand and said "Next time someone is trying to help you maybe you should try being appreciative." Then she wouldn't give me the receipt back and said that I couldn't have it until I listened to what she had to say, which was more lecturing on how she was the one being respectful and helpful and that I didn't deserve it because she thought I was being rude. I didn't yell at her, I didn't call her names, I didn't argue even though I wanted to do all of the above. She also felt that there was no need to address the issue with corporate because she had fixed the problem by refunding the money, as if it was a huge favor to give the money that I did not agree to spend back to me. I'll never use Enterprise again.

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recentLawGrad
, US
Dec 02, 2010 5:11 pm EST

I understand exactly how you feel. I unfortunately used to work for Enterprise and after a few months I had to quit just because I was a moral person. My manager was only concerned about bottom line profits and taking advantage of all the customers as well as employees. There were countless times she tried to get me to pick up more cars at another office in the rain with bald tires, then tried to rent the same vehicle out to innocent customers, until I had to scream within the office, "this car is un-rentable, it needs new tires, this is a LIABILITY!" She also offered horrible, unprofessional comments like, "why don't you get out there and clean some cars, what are you after to break a nail, you're such a girl!" or she'd tell me to go shovel 4 feet of snow during NY snowstorms in my high heels and business suit bc she didn't want to pay to plow it. It was horrendous, I was constantly careful as she would endanger my life and the lives of others with no problems. I can go on and on and on...I complained to human resources, but I doubt they did anything about it. I finally had to quit because I just couldn't work in that kind of environment. Furthermore, yes, they will push those insurance plans down your throat because I suppose employees are valued SOLELY based on how many insurance plans they scam people into. Truth is, we'd have to call your insurance and report an incident whether you get the plan or not. SUCH a SCAM! I will say one last thing, I also had a death in the family three months after working there and the company neither cared nor sympathized when I had to manage the funeral, the estate, ect. They were just concerned when I'd be picking up extra hours. AWFUL experience, wouldn't recommend it to anyone!

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Enterprise Customer Service
Saint Louis, US
Jan 03, 2010 9:27 am EST

Dear Lilybean,

My name is Erin and I am a manager for Enterprise Customer Service at our Saint Louis Contact Center. I am so sorry to hear of the experience you had when renting on an already emotional and stressful trip. Along with that are my personal condolences for your loss.

I am here to make sure that your feedback is taken seriously and acted upon. Please contact me directly so that I may get more information in order to research and resolve your valid concern.
I am in the office Monday - Friday, 8a - 5p CST. You may reach me at [protected] x61033 or via email at e8197z@erac.com.

I hope to hear from you soon,
Erin

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Caroline Kan
Melbourne, AU
Jan 02, 2010 8:01 am EST

I'm so sorry that you have to deal with people who are so indifferent to you especially when you've suffered such a tragic ordeal. I hope somehow you'll find the energy and courage to report this representative for her disgusting demeanor, certainly not fit to represent any company. Take care.

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Enterprise Rent-A-Car billing

I rented a car from enterprise and while going over the inspection of the vehicle the agent asked if i wanted the full coverage insurance or just the waiver to cover the car. When I told her that I wanted just the waiver she had me initial declining the suplamental liability and accepting the damage waiver and bodily ijury insurance. She then pointed out that if I had any trouble on the road I was to call a 1-800 number for road side assistance. When I returned the car and went over the charges, I noticed that i was being charged an additonal $3.99 a day for road side assistance. The agent coveniently writes "partial" and "RAP" as their code to tell the agent upon return that you have just been suckered for an addional charge you didn't even request. When I returned to the place to question the math discrepancy, the manager stated that I was charged for the road side assistance. I pointed out that not only was it not offered, I never agreed to this coverage since I already have AAA for that. He says "we'll its included in the coverage you purchased" and I stated that if it was included why am I being charged an additional fee? After getting extremely upset he reversed the charge. Unfortunately, how many people have gotten screwed over. I am thinking that this is an illegal practice and will continue to pursue all avenues until this bad practice stops. I am aware that the agents get part of their income from commissions when you take the insurances, but they shouldn't deceive the customer.

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Enterprise Rent-A-Car fraudulent damage claim

In September 2010, I had to rent a car from Enterprise a couple of weeks apart while my car was being repaired at Baker Jackson Nissan as this is the company they use. The first time I paid for the supplementary insurance which I hated to do but didn't want to worry about it since I didn't know how long it would take to do the repairs. (Baker Jackson paid the rental charges per the terms of my warranty - a $5 daily fee plus $15.00 for the ins!). My car was in the shop 3 days. I was told by both Baker Jackson and the Enterprise employees that I could just leave the keys with Baker Jackson and they would pick it up (as an added convenience) which I did. No problem the first time around. But when my AC still wasn't working right I had to bring it back and Baker Jackson took care of the rental in full - no fees and assured me they would get it back to me in a day so this time I did not take the supplementary insurance knowing I would not be driving it much or parking it anywhere it would not be safe for the one day. I returned it the next morning (per Baker Jackson's request) and parked it in the same spot as before - just down from the service drive where all could see it and with only the passenger side exposed. Three weeks later, I received a letter from a corporate office of Enterprise regarding DAMAGE to my rental! I have numerous witnesses from the time I picked it up to the time I dropped it off who can verify there was NOTHING wrong with this car. I called the office I rented it from and asked to speak to the woman who rented it to me (Meagan) to find out what this was about, when they picked up the car from the dealer - etc. She quickly put me on hold without answering a single question. Then another man picked up the phone and in a very dismissive manner basically said I need to call the #on the letter - that they had nothing to do with this? Really? Then who turned in this claim without even contacting me for information? I got even less help from the number on the letter. I received basically the same response as others who have/are suffering the same experience. When I asked what time they picked up the car from Baker Jackson she stated a time before I even arrived to drop off my car. When I told her that wasn't possible she said "Oh, well that was the contract time". Then she quickly told me that they wouldn't leave it there that they would pick it up immediately. Really? So why did it take them an hour to get me to their location to rent a car in the first place - both times?! Then she just kept repeating over and over that it was my responsibility as it was my contract. I explained to her that I was told by both the dealer they had their contract through and their own people "just to leave the keys there" no one ever said anything about this continuing to be my responsibility after I relinquished the keys to the dealer personnel. And I told her there was no way I would have ever done that had I known that to be their policy. Oh and by the way there's nothing written or stated anywhere to this affect either at the dealer or Enterprise. She obviously didn't care about anything I had to say and all she would say is that she would put my comments in the notes. I took the advice from another victim of this same situation and contacted the Service Manager at Baker Jackson Nissan. Roy assured me that he would take care of this. In the ensuing months I have continued to receive threatening communications from Enterprise (different people who don't appear to have any line of communication between each other) and each time Roy has given me assurances that he has been speaking to their Regional Manager about this situation and not to worry. In the meantime my insurance company has been investigating this also and Enterprise has not returned their calls. About a week ago I received a call from Glen, in loss prevention at Enterprise. I gave him all of this information and also told him that neither I or my insurance company have never received a shred of evidence that this damage even exists. I did find out something interesting from him which is that although my car was dropped off at the dealer at 9:30 it wasn't returned to Enterprise until 1:00pm! Makes me wonder about where this car was and who was driving it and for how long during this interlude. That alone should give them pause to investigate their culpability in all of this. Other than confirming that I should have been contacted by the branch directly in the first place, all he would offer is that he would look into finding photos (as if that's the only issue here!). I instructed him to mail them to me and gave him my address, even though he should already have it I would think. Friday, in the midst of the big freeze here in Houston, Kay, from Enterprise collections called the elderly, infirm woman I care for part time at 8:30 in the morning and woke her up and even though she was informed that this was her private residence this rude woman insisted she take a message right then. This poor woman whose vision is extremely compromised and bed ridden due to her health told her to call back and leave a message on her voice mail to get rid of her. Her message was that I owed them money and that if she did not receive a call that day she would turn this over to collections. She also said that my insurance company would be paying part of the claim and that I owed them the rest. This is a complete lie!I spoke to my insurance company and they told me that not only have they never returned their calls to this day but they also have never received any evidence. This company seems to think that they can roll over anyone, claim anything and that they are not bound by any legal means to take money from their "cusomers". And to make phone calls of this nature (without permission) is in itself a violation and could result in claims against them. I would welcome any further advice. I already have several complaints in motion to the appropriate authorities and would appreciate any suggestions as to who else I should contact as well including legal assistance. I think anyone would agree they have crossed some serious lines and completely ruined any credibility in this matter. Particularly with the lie about my insurance company. Do they think we don't speak? I am fed up and furious! I am a single working mother and I don't have the time or money to deal with this kind of nonsense. What unscrupulous and suspicious behavior - the one time I don't purchase their insurance and this happens? I realize now I should never have trusted this situation. I don't know who went for a joy ride in my rental but I can assure this is not over by a mile. Someone at Enterprise knows who is responsible and to pass that onto an innocent customer is lower than low, especially in this economy when everyone is just trying to get by the best they can. Unfortunately, as I've been researching my problem I've discovered what a global problem this is. Just business as usual for Enterprise. I guess this is why they're not even listed with the BBB! If the average person were to send out letters demanding people pay them money without any proof they would be charged with fraud and/or extortion. How is this different?

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Update by Julie EC
Feb 23, 2011 6:29 pm EST

Thanks to all who have responded to this complaint. I wanted to submit an update to this complaint in the hopes everyone who is also experiencing this will be informed. Despite the fact that my insurance company, told this Kay in collections at Enterprise to go through them and to stop harrassing me, I received 2 calls from her this morning, totally lying again, telling me my insurance company is picking up a portion and that I owe the rest and threatening to send it to collections immediately. I called my insurance company rep who told me she had just gotten off the phone with this woman. The rep told her that they were still awaiting paperwork - (clearly nowhere near paying them a dime) and proof of damage from them. Kay claims she has already sent it to my insurance company but my insurance company has not received it. I told my rep, again, about the 2 messages from her claiming they were paying out on this claim and threatening to send it to collections if they didn't receive additional money from me. It's like she thinks my insurance company and I have as poor communication skills as everyone else at this "company". So, once again, my rep is having to call her and tell her to back off and send some kind of valid information. Their attitude at Enterprise seems to be that they have some sort of entitlement that they can skip over any rules or laws that the rest of us have to adhere to and just make demands and bully people into paying for these false claims. I will continue to file complaints with all the appropriate authorities if anyone has any other suggestions please let me know.

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really not surprised
, US
Jul 06, 2012 5:54 pm EDT

Clearly an abuse of power from the people who work at these enterprise locations. I also had a bad experience with Enterprise.
And I have read ALOT of complaints online tonight. I say, document every single interaction you have with them in a notebook and if it comes to suing them for harassment to deter them and any other Enterprise employees from abusing their power and acting on their immature sense of entitlement, you will be prepared. Good luck.

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Jtodd brown
Anchorage, US
Feb 15, 2011 8:47 pm EST

Same here, Enterprise claimed damage that was already on the car. I even went back into the office and asked them to note the damage, and they still claimed it. Now, I have to fight my own insurance company, and Enterprise went into my bank account through my debit card number and debitted out an additional $250.00 dollars without my permission, and when I tried to stop them, they tried to make additional unfounded claims against me and my insurance company and tried to charge more deuctibles. Enterprise is a bad company that is predating on it's own customers.
BE CAREFUL, and take pictures of the vehicles and e-mail them to yourself and enterprise if you rent a car with ANY DAMAGE. The contract that they came up with doesn't show the documentation I saw the rep. mark down with my OWN EYES at the time of rental. Enterprise seems to be engaging in VERY SHADY business practices that are indicative of FRAUD. Enterprise is BAD JUJU. It's a matter of time until customers gather enough evidence to show this is institutional fraud.

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FDL_HOU
Houston, US
Feb 06, 2011 9:08 pm EST
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One other thing, this may not be an insurance issue, anyway. It seems that it's more along the lines of a bailment issue. Baker Nissan agreed to accept the vehicle upon your return that morning. I am assuming you handed over the keys to that vehicle after you drove to the dealership service department. Baker Nissan isn't denying any responsibility as the service manager is telling you he is handling it with the Regional Manager. It seems more like Enterprise needs to be dealing with them rather than your insurance company and this lacky who is harrassing you neds to be told that. As I stated earlier, I would ask Baker Nissan if they had taken care of this because you still keep getting calls from Enterprise and I would tell Enterprise to deal with Baker Nissan. Also, you should ask the name of the person the service manager has been dealing with at Enterprise. This could be the case of lack of communication skills between the departments on purpose or not. In the end all of this may require an attorney on your part to sort all this out. Hope all this helps.

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FDL_HOU
Houston, US
Feb 06, 2011 8:23 pm EST
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I am no lawyer or have any affiliation with any insurance company, but in the state of Texas, the CDW (Collision Damage Waiver) is not necessary. Even if you only have liability coverage; that is sufficient here . Your insurance company should be the ones dealing with them. I even had an insurance claims agent try to tell me they didn't since I only had liability coverage, but finally I was able to resolve this issue after speaking to a claims agent in Texas, who knew the law like I did.

There may be some small charges the insurance company won't cover; but those are minor compared to the actual damages. Next time the lady calls from Enterprise, tell her to contact the insurance company or Baker Jackson Nissan. Sounds like there may be double dipping going on, and bluffing you with the insurance company and Baker Jackson. I would also ask Baker Jackson has this matter been settled, since they agreed tohandle this, first. You can also file a complaint with the Texas Attorney General's Office and the Federal Trade Commission.

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Enterprise Rent-A-Car refused to honor domestic partnership

Made an online reservation at Minn/St.Paul airport Enterprise. We waited in line for about 30 minutes with only 2 people ahead of us. On our printed reservation, it clearly stated that domestic partners could be added as a second driver for free. However, the clerk wanted to charge for the additional driver. When questioned, she said, "We don't honor that." We both had matching addresses on our drivers licenses. We refused to pay the additional amount, and my partner agreed to drive, even though he had health issues and didn't really want to drive. We had wasted enough time at the counter as it was. When we got home, we contacted Enterprise, who promised a call from corporate that never came. After several attempts, someone finally said we would receive something in the mail. What did we receive? Two free upgrade coupons.

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Enterprise Rent-A-Car misleading staff and rude manager

This complaint is against Enterprise Mountain View Branch and its branch manager Janelle Anderson. Tel: [protected].

On Dec. 17, 2010, my car was rear-ended. Geico, the ‘at-fault’ driver’s insurance company, rented a car for me from Enterprise-Rent-A-Car Mountain View Branch. Over the phone, the Geico’s claim adjuster reminded me that no extra insurance would be needed, because my own car’s insurance (full coverage) would cover the rental car. This is also advised by Geico’s website (http://www.geico.com/claims/claimsprocess/vehicle-rental/).

On Dec. 18, my wife and I were at Enterprise-Rent-A-Car Mountain View to pick up our rental car. The staff member at receptionist helped us go through the rental contract. I clearly informed him that I don’t need to buy any damage waiver or extra insurance unless Geico pays for it. He understood and reassured that we don’t need to pay any extra because Geico would take care of the bill. Then he circled the places where I need to sign on the agreement. Since we were in a hurry to hospital because my wife had serious symptoms of concussion and I also suffered whiplash, we didn’t double check this agreement before I signed at the places where he circled. We couldn’t imagine Enterprise’s staff would mislead us under such unfortunate situation we were in. We used the rental car until Dec. 30 and returned it to Car West Santa Clara where we picked up our own car.

On Jan. 21, I noticed that there was a transaction of $207.74 by Enterprise on Jan. 18 in my BOA credit card account. I called BOA to dispute this transaction, because I believe all bill from Enterprise should be paid by Geico instead of me. The BOA’s representative advised me to check with Geico first and see if Ceioco already paid the bill. Then my wife called the Geico claim adjuster to see if this amount was charged by mistake. After two hours I received a call from Enterprise saying the money was for basic insurance coverage ($15.99/day for 13 days) I agreed to purchase and this lady suggested I confirm with Enterprise Mountain View Branch. Only until then, we looked at the rental agreement closely and did see my signatures next to the circles made by Enterprise staff. My wife made a call to the Mountain View Branch and spoke to Janelle Anderson, the Branch Manager. My wife tried to explain to her that their staff member misled us to sign on the wrong places even though we had clearly stated that no optional or any other extra insurance was needed. But Ms. Anderson insisted that we signed the agreement and there is nothing she can do. Then she just hung up the phone.

My wife and I decided to pay a visit to their office during the lunch break. To our surprise, Ms. Anderson asked us to go out of the office to talk instead of having us seated to have the conversation. We explained to her what happened on Dec. 18 and asked her if she could check with the staff member who helped us the other day. The handwriting on the rental agreement was by a staff called Anthony. We saw Anthony but we don’t think it’s him who helped us at the front desk the other day. There is no signature of the other staff or whatever record kept by Enterprise about who helped us that morning. We asked if there is any other staff in the shop. Ms. Anderson said since we were not sure who was helping us, she can’t help. She said the only possible guy according to our description is no longer working for here. She repeated very impatiently that I signed the rental agreement, so she cannot waive the fee. She also humiliated us by concluding that “you are trying to avoid the payment because you talked to Geico and Geico will not pay the fee, so now you come to me” and “you are not paying the insurance now because nothing happened?. We explained to her that we called Geico because we thought the payment is for car rental which should be covered by Geico or it might be a credit card fraud. During the 20 minutes’ conversation, all she said was “you signed the agreement, so I am not going to waive the fee”. We told her that we want to speak to her supervisor. She refused to give us any name or contact number and just said she is the branch manager here. She became very aggressive by asking “what do you want from me ?” in a very rude manner. We told her that since she is the branch manger, she should know the procedure of how to deal with this kind of dispute. We asked about how to file a formal complaint to Enterprise. She simply told us all the complaints would finally come to her and she would not waive any fee for us. After being asked for several times, she finally wrote down a name of her boss reluctantly, but she refused to provide us with this person’s telephone number or email address. She then asked us to leave.

We are so disappointed that Ms. Anderson, as a Branch Manager, declined to investigate with her staff member about what happened. My wife and I are thoroughly offended by Ms. Anderson’s unprofessional way of handling complaint and her rude manner towards customers. She doesn’t care about her customer. She doesn’t acknowledge that her staff member could make a mistake by misleading us after we informed him that we would not need any optional insurance. Instead, she reduced us to sneaky customers who tried to avoid payment for services we were aware of and purchased voluntarily.
She only cares about this charge not to be waived. Her rude attitude to customers is completely unprofessional and inacceptable.

In closing, we believe that Ms. Anderson owes us an official apology for how she treated us. In addition, Enterprise should provide us with a formal answer of how they resolve this dispute.

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Enterprise Rent-A-Car problems

I went to enterprise in Bristol tn to rent a vehicle i put the reservation in advance of 3 wks ago i had been renting my vehicles from shelbyville tn. and had been traveling back and forth getting ready to move to Bristol i had moved to Bristol permanently about a wk ago i had to take a run back to shelbyville to close on my house so i had planned to pick up the car at 5pm so here i am 5pm on Fri new years eve to pick this vehicle up then they decide to tell me they cant rent the car to me because my licenses does not match my address i assured him i just moved here and had been renting from the other location and they could verify from the other location that i had been renting a vehicle several times from them i had my lease for my new house i had my new ins. card i even had my bank with my current address. still they said no now i understand that everyone has procedures they have to follow but this is bull they could have informed me when i set up the rental 3 wks in advance that this was a policy then the dumb *** behind the counter going stand there and roll there eyes about it i am so very disappointed i spoke so highly about your company and had been sending lots of friends from my company where we have to travel alot even family members but i will tell you this much i will never speak or recommend enterprise rental company to anyone for anything ever and will never speak highly of your good customer service EVER!

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babybev55
Fall River, CA
Jul 14, 2011 1:20 pm EDT

my comment is written above.

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babybev55
Fall River, CA
Jul 14, 2011 1:19 pm EDT

Rented a car in Harrisburg, Pa to attend a wedding on 9th July 2011. The day of the wedding we discovered one of the rear tires was totally flat. My husband changed the tire and put on the "donut" tire while I called the Enterprise counter at the airport. She suggested we call AAA and pay the $61 charge or drive it back to the airport and get another car. We chose that option and was met with the "most miserable" agent we have ever enncountered! Her name was Severa (great name for her) German or something like that. We expressed our dilemma and that this was a huge inconvenience on the day of the wedding...and she basically said that it was OUR FAULT and that the tire was fine when we took the car. Like we would sabotage our own vehicle on a day that was hectic enough as it was? We were shocked and then she said we might even be charged for the tire !
She offered no compensation and when we asked to speak to a manager, she said that would be her...we're not sure about that! Anyway I am going to register a complaint to the company...agents who are that rude should not be representing their Company. Oh...and when we returned the 2nd car...the guy who takes the car back told us that he has heard many complaints about this Severa...so now I will definitely report her!

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Enterprise Rent-A-Car damage waiver

I had to rent a car after I was involved in a car accident in St Petersburg, FL. I waited around to Enterprise to "pick me up" as they advertise but needless to say 3 hours later I was still waiting and beginning to experience pain because of the accident so I wanted to get over to the hospital. A friend dropped me off a tthe rental location, when I arrived the agent Earl proceeded to get my rental taken care of as I explained to him the details of my car accident that morning. Earl played on some of the details of my accident and asked me if I wanted to purchase the damage waiver, which he claimed was an additional $3.00 per day. I agreed left with the car, 14 days later my car was still at the repair shop so the Branch Manager Michael Clone called to verify that I still had the car and verify that I wanted to extend the rental waiver as well as update my $100.00 deposit. I agreed and went on about my day. To make a long story short Enterprise charged me $487.60 claiming that both representatives clearly stated that the damage waiver was an additional $20.00 per day. There is no way that I would have agreed to $20.00 per day in addition to the $24.75 daily cost of the car. My problem is Earl agreed to refund the $487.60 on Tuesday then the following Monday when I called to see where the refund was he could not recall making that statement to me. He also promised to have the Michael Clone give me a call, when I asked Michael was I not important enough to return my call he said "No". This is my first time renting a car and I will never rent a car from Enterprise again. I'm sure Enterprise doesnt care but I dont appreciate being lied to.

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CnsmrRule
Randolph, US
Jan 12, 2012 4:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello WhateveG,
Could you please let me know if you contacted care-at-enterprise.com and whether or not it was worth contacting them?
Thanks in Advance, CnsmrRule

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6:10 am EST
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Enterprise Rent-A-Car bad bussiness

Please have your Rep Mr Ben S...I dont know his last name calling the office prank calls I will not go any further My lawyers Tomskin, Miguire, Barry, Will be in touch Paul worter attorney for Delancey st and MKA Mr. Mitch Korn, what u and ur manger has done Wow also when the van was repo ...by a costable and also a federal express came 2 days later about returning the van from Mka the van was already taken and just so u know ENTERPRISE WANTS TO GIVE A REWFUND FOR THE VAN ...GET THIS because it was PAID FOR 7 MORE DAYS BUT SINCE UR MANAGER OUT OF HOBOKEN NEW JERSEY BEN SURA OR SOMETHING LIKE THAT HAS HARRAESAT Mr KERZNER AND TOOK OUT A PERSONEL VENDENTTA TO DESTROY HIS COMPANY I HAD @ PURCHASHING AGENT FROM THE NEW JERSEY CASINOS AT MY COMPANY NOW THAT ACCOUNT IS NO LONGER DOING BUSSINESS WITH MY COMPANY MKA PRODUCTS SINCE A CONSTABLE WAS SAENT THERE ON Mr. BEN SAUR OR HOW EVER YOU SPELL OR SAY HIS NAME I THINK ENOUGH DAMAGES HAVE BEEN DONBE AND TO GET A FEDERAL EXPRESS SAYING I HAVE TO SURRENDER THE VAN 2 DAYS LATER I RECIEVED IT AND WHEN THEW VAN WAS PAID AT THAT POINT FOR 9DAYS U HAVE SENT A REVERSE CHARGE TO COVERR UR SELF IN THIS MATTER BUT WE I MITCH KORN HAVE IUNSTRUTED MY BANK TO GIVE U BACK THE MONEY THAT U SAID I OIWED AND HAD DAMAGED MY COMPANY...MYATTORNEYS I AM SURE WILL BE IN TOUCH [protected]

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Update by The Original delancey street Peanut Comp
Dec 22, 2010 7:06 am EST

BEN IS BAD FOR BUSSINESS I CAN PROVE SEE U IN COURT

Update by The Original delancey street Peanut Comp
Dec 22, 2010 6:50 am EST

HEY BEN FROM HOBEN ENTERPRISE CAR AND TRUCK RENTAL U ARE THE RACK THAT RACED ENTERPRISE AND DESTROYED MY COMPANY AND HURT MKA Mitch Korn

Update by The Original delancey street Peanut Comp
Dec 22, 2010 6:48 am EST

GET RID OF PEOPLE THAT HURT U BECAUSE HE WEARS A TIE AND SMILE ### NOT GOOD + FOR ANY COMPANY BEST THINGS I HAVE PROOF JAMAICA HERE I COME ...REASON HE DESTROYED EVERYTHING I WOIRKED HARD FOR AND I CAN PROVE THEWRE ARE THINGS I WANT TO SAY, BUT I WILL SAY IN A COURT ROOM

Update by The Original delancey street Peanut Comp
Dec 22, 2010 6:44 am EST

MY ATTIUDE...BIG BUSSINESS SHOULD HIRE THE RIGHT PEOPLE WHO KNOW HOW TOI REP... THE CORRECT WAY NOT CAUSAE THEM A MAJOR LAW SUITE

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

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