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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car van tyre damage

I hired a van on a two day hire and suffered a blow out whilst driving on the A82 with the van empty, the van had no jack and I had not caused any damage from kerning since taking the hire, my mistake was telling the telling the truth about the damaged tyre when I should have just changed it and kept my mouth closed for the next suspect to take the can as happened to me.

At no time was I offered the tyre insurance for £6 that was offered to the ladies that took a hire whilst I was there, I was told that my deposit would be retained for the tyre and as I had 18 hours left on my rental I went and changed the tyre myself at my cost and left the damaged tyre with Enterprise, I took photos and was advised to contact customer service for a refund.

Customer service what a joke they never answered any of my three emails followed by a phone call and another email, please keep clear of these cowboy crooks, that don't know the meaning of customer service.

The moral of the story is beat the crooks at their own game and don't tell them about damage or anything else, or easier use a reputable company that care for their customers.

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Enterprise Rent-A-Car toll violation scam

I received a toll violation notice from Alamo Rent-a-car (handled by Enterprise). They claim I did not pay a $0.55 toll and fined me a $17 fee. I did, however, pay this toll and have a receipt to prove it. They only provide a phone number that goes to voicemail, an so far no one has called me back. I am going to dispute this charge with the credit card company.

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Enterprise Rent-A-Car toll violation fee

I cannot express how dissatisfied I am with enterprise rent-a-car, but I can say one thing, I will never rent from enterprise in the future! I had no choice but to take a rental from them as I was in a car accident and the other guy who hit me had insurance with progressive and they have a deal with enterprise so that's who I had to get a rental car from while my car was being repaired. I was never ever told about tolls or anything, the customer service at the branch was so dull and unhelpful and they even entered my credit card expiration incorrectly. I had a rental car for a week and to my surprise my ipass (Which I had in the rental car the entire time) was not read as I went through 4 tolls. A few months later I receive a letter from enterprise and how I now owe $17 on top of the $3.20 in tolls I missed. Okay, I get it, I missed the tolls so I will pay them. But $17 fee? That is ridiculous. It's the principle, my credit card was on file and I know enterprise has a payment schedule setup with there tollway company to pay all tolls that are missed, so explain how that requires 4 extra employees to monitor (As I was told by patrick franchi, mr. Macho "coroprate" guy)? Anyways, I cannot believe that mr. Franchi as well as wendy, marie and amanada from the chicago violations department were so unsympathetic to my situation and were in no way, shape, or form willing to help me out this one time. I'm not asking for a million dollars here, just a simple waiving of the "administrative fee" but nope, I was told "that is too bad", "it was your fault you missed the tolls" "and"nope, not doing anything". How unprofessional and unhelpful. The first last I spoke to amanda, raised her voice to me and spoke down to me, then I asked to speak to a supervisor (Whom was out of the office, naturally) but was told I would get a call back. No call, so I called on 12/24 when I was told she would be back. Again, no answer and no call back. I called a second time and nothing until today when a marie? Called me and was also rude and of no help at all! I even explained that my credit card was on file, they could've easily charged it for the missed tolls and she totally disregarded me and interrupted me saying"okay, so you can call and make a payment or money order or check is fine too". I then called the customer care line and was told that the regional vp would be in touch with me and they would waive this fee this one time. Next I get a call from patrick and I explain my situation and was hoping they would be helpful and sympathetic, but nope, he also had an attitude with me and blamed me. I take fault for missing the tolls, obviously my ipass was covered or not being read, but how hard is it for a car rental company to supply a transponder and then just charge the customer after for what they went through? It's just poor customer service, as someone who works in the corporate world, I now see that enterprise is all about the money and doesn't give a damn about their customers. That's fine, I will never ever rent from enterprise and promise to tell all my family and friends about this and how they have no care for customers. Very disappointed that enterprise, being as giant as they are, couldn't help out one customer. As big as they are, helping me out of even hundreds of thousands in this instance wouldn't even show a blip on their financials. Oh well, seems to be a common scam/ occurrence with this company. What a shame!

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Enterprise Rent-A-Car - toll violation

On 12/20/13 I received a Toll Violation letter from Enterprise almost a month and half later stating I have a .95 amount due for tolls. Along with that I have to pay a $17 fee. The letter was "nice" enough to say they paid the .95 cents at my convenience, but by the way because we had to pay I now have to pay an additional $17. Nice return on their...

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Enterprise Rent-A-Car Bad Service

I was in San Francisco on vacation and had a tire slashed on my rental car (Alamo) in Fairfield, Ca. on the evening of September 21. I was assured through Alamo that I would have a replace car by 9:30 AM on September 22. I called Alamo over twenty times starting at 7:00 AM and continued calling every 30 to 60 minutes until around 1:00 PM. I lost six hours of my vacation, because Chambless & Son blow me off.. They were running calls closer to there home base and I was just a guy on vacation 65 miles from the San Francisco airport. I was told that Allstate Roadside Service was canceling the towing company. I finally got my problem resolved after I called Allstate Roadside Service, because I'm a member of Allstate too and finally got the truth for the delays.. So, they called a second towing company and I had my replacement rental car in less than hour. Chamblless & Son needs to be red flagged or removed from Allstate Roadside Service . I will be sending a invoice to Chambless & Son for the amount of Five Hundred Dollars for my lost time and aggravation through my attorney. Steve Harris [protected] Ref # [protected]

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Enterprise Rent-A-Car racial profiling and force placed insurance

My nephew, Marcus, normally rents cars from Enterprise Rental at 8605 Colerain. He has done this for the past 2 months and had no problem, they give him great cars, usually a 2013 Toyota or Honda with up-to-date features (sometimes backup viewing on the dashboard, blue tooth capability for handsfree driving, usb plugs for charging phones) for a good rate of about $35 a day and a $125 deposit and since he has full coverage with Progressive Insurance, they simply ask to see his insurance card and don't require him to do anything else.
I told him I saw an advertisement where the Enterprise on Springdale Ave has a $9.99 weekend rate. He decided to try it. Needless to say it was a mistake.
The deposit was $250 for a 2013 Nissan Versa with no up-to-date features AT ALL and to top it off the representative attempted to sell him the insurance plan to which he declined and showed them his card as he did at the other Enterprise, BUT they added it anyway. Upon returning the car they charged him for it and when he questioned they told him it was placed on there just in case he had an accident. He said he didn't request it, when they noticed his frustration and refusal to admit he asked for it, Mike Wofford, The Branch Manager stepped in and decided to as he said "split the cost for that's all that we can do" Marcus refused, but he had to go to work so he told him that he was being ripped off and they were "force placing" insurance on him. I questioned Mike Wofford, and he rudely told me that I had nothing to do with this and who was I anyway and why was I speaking. RUDE! Marcus told him that I was his aunt, and then I told him I would be reporting him for forceplacing insurance and refusing to acknowledge or remove the charge. Mike Wofford, rudely stated he didn't care and would not remove the charge as it was required for him to pay the charge in case an accident happened . To that I say the only accident is he profiled my nephew as a thug and me (dressed in sweats) as a nobody and insignificant women. DO NOT RENT FROM ENTERPRISE ON NORTH COLERAIN, 3559 SPRINGDALE, **if you do, triple check the contract before you leave the premise***

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LowProTrucker
Cedar Falls, US
Sep 24, 2013 9:33 pm EDT

Insurance companies are racial profiling people. I am a low lifer trucker and I have been ganged up by these insurance companies openly. OOIDA insurance has openly asked my race and origination to give a price. Progressive openly gives me a quote for $15000/year on a $10000/year business. Progressive insurance along with others has been ganging up on me for extremely high premiums on my trucking insurance $7000/year on a business which makes $10, 000/year income. I have been harassed by insurance companies especially Progressive when I was with them for $5500/year for similar miles and business (about 40--60k miles for the year OTR as compared to an average truckers mileage 120k per year.) I was followed by some kind of undercover couple at Petro in Hammond LA exit 40 I-10. Another unmarked tractor and short trailer kept on following me at the Petro anywhere I went. Then early morning when I took of to TX a SUV followed me anywhere I went (even when I made a wrong U-Turn and went the other way east instead of west to TX. I stopped to check the rubber belt on the tractor tire when it started to make noise. The lady in kind of BLACK stop right behind me, who has camera going on and started to take picture of my wheels and all the way around my truck. Then she told me that I should diagnose the noise in the engine belt because it was caused due to my tire piece. ( The A/C idler pulley was frozen jammed and making the belt squeal. Anyway I told Progressive agent that this was a scam and do not listen to her but they still paid $488 check to some one Tina in TN. They increased my insurance by $3000/ year making it to over $8000/year. No 1 this was a road hazard even if this would have been my fault, not an accident. She should have been keeping enough distance from the commercial vehicle. The rubber piece hit the round first not the SUV. I only make about $15k for the year. I only drive 40-60k per year safe driving. I drive to bring food on the table not to hot rod like these young drivers. This year they all got together and made me buy insurance for $7000/ year for basic with clean records and less than half the mileage driven by an average OTR trucker. Where every one in my neighborhood is paying way less than this for full coverage and having bad records as well with more expensive truck.

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Enterprise Rent-A-Car enterprise has the worst customer service

i rented a car from enterprise in july this year i drove through illinois i realized i missed the first toll road but i stopped the second one and i asked the attendant what i should do and i he gave me a piece of paper that has the amount and the estimated time that i missed the first toll and told me i can pay it online two days later i went online and paid it and i have the proof but 3 days ago i received a letter from enterprise stating that i did not pay a toll road and the amount was 0.95 cents and they will charge me $17 dollars and there is a number to call and when i called it went straight to voice saying will return my call in 3 business days but no one return my call i thought enterprise was a big company like other rental car companies who care about their customers and it looks like enterprise will lose my business.

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Enterprise Rent-A-Car complaint not acknowledged

This all started with the 1-800 number on Aug 19. I booked a rental giving my zipcode. Samoset, Plymouth, MA was more than $300 less then Raynham, MA. I booked rental and called Plymouth office to confirm pick-up. Tim just basically did not care the 800 number, Amanda was incorrect. He said I had to call Raynham, MA. I did and got Mandela the manager. HE did not care what my problem was. He gave me the $1100 plus quote. I told him that was not acceptable. He went on to say over 3 weeks rental was nothing. They are a busy office. I asked for an American made car like a Ford Focus. I know they can not promise a specific car but him saying they are busy I figured that could happen. He quoted me $811 was the best he could do. Andrew picked me up and I explained my situation. He got me down to $771 better than the manager Mandela. Then they put me in a Huyndi accent. I asked for American, Mandela said I could have the Malibu for an upgrade fee. Oh I was mad. Then I got told I could switch it out when one came in. I am still waiting. Today is September 3. I filled a complaint on the 20th of Aug with Chantilla in customer service. She told me 24-48 hours I would here from someone. I called 3 days later and was told 3-5 business days. Doesn't anyone at the 1-800 number know what is happening? Still no call so I am posting here. Has anyone else had similar problems?

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Update by CB2013
Sep 27, 2013 5:51 pm EDT

YOU LEARN TO READ ARE OBNOXIOUS! Since your clueless too I will no longer try to explain anything else.

Update by CB2013
Sep 26, 2013 5:43 pm EDT

And I used that contact, settled half of the complaint and she contacted me(above) stating I needed to submit info, WHICH WAS ALREADY DONE!

Update by CB2013
Sep 25, 2013 5:51 pm EDT

Learn to read needs to get off his high horse with his rude comments to people. The above message states one person(part of the complaint) has contacted but the other part of the complaint has not been acknowledged nor any contact. Therefore his comment is unnecessary. Under his user name he does this to many people. Picking apart their complaints.

Update by CB2013
Sep 23, 2013 10:23 pm EDT

It has been a month and corporate has not acknowledged my original complaint. Carol H had contacted me from enterprise cares. What a joke. It gets passed to Tatiana and Mandela from the Raynham MA office takes care of his part, but I never have heard from anyone else. Carol contacts me saying I never sent my info. Well how did Tatiana have the head district guy fix it? I am still waiting to hear back from complaint #[protected]

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Enterprise Rent-A-Car hail damage claim

On July 7, 2013, my family rented a GMC Yukon (Colorado plate #240-702) from Alamo Rent A Car at the Denver International Airport. The initial desk agent who processed our reservation did not walk us to the vehicle. A second employee standing in the parking lot only pointed us to a row of SUV's and instructed us to select one and to drive to the exit gate. She also did not walk us to the vehicles. We walked to a row of SUV's which all had keys in the iginition and the engines running. The vehicles were parked in an outdoor uncovered parking lot.

We selected a GMC Yukon and I immediately made a reasonable, good faith inspection of the vehicle. Anyone who has ridden in a GMC Yukon knows that it has a high ride height that requires passengers to step up into the vehicle. To the best of my knowledge, the vehicle height is approximately 76.9" (close to 6-1/2 feet tall). I am an average height man (5'9"). I inspected all surfaces of the vehicle that were reasonably within my view, which included the tires, windows, doors, hood, and all other vehicle surfaces that I could reasonably view while standing on the ground.

I did not crawl on the ground to inspect the underside of the vehicle, and I did not climb up onto the vehicle to inspect the roof of the vehicle, as neither surface is readily visible while standing on the ground. I did not have access to a stepladder to view the roof of the SUV, and I am not reasonably required to endanger myself to climb under or on top of a vehicle as tall as this SUV. I was able to view and did inspect the hood of the vehicle which had no visible damage. With no visible damage to the hood of the vehicle, I had no reason to suspect any potential damage to the roof of the SUV. The only visible damage I observed was a dent near the driver's door handle.

The third employee we encountered was at the parking lot exit gate. He quickly reviewed our rental paperwork, and made a note where I indicated to him that there was a dent on the driver's side door. The employee did not step outside of the booth he was in, and the employee did not complete an inspection of the vehicle's exterior surfaces.

On July 12, 2013, we returned the vehicle to the Denver International Airport. We accidentally pulled into the Enterprise rental return lot, but were told by the outside employees that they could process our return as Alamo, Enterprise and National are related companies. We appreciated what appeared to be an attempt to make our return process faster and easier. What happened next, however, was completely unexpected and very disturbing.

A young man with a clipboard approached and began to inspect the vehicle while a female employee was processing our rental paperwork and generating our check-out receipt. The young man then approached me and told me that he had found hail damage on the roof of the vehicle, and he would be submitting a damage claim report. I was stunned, and my wife and I both denied to him that the vehicle had been in any hail while in our possession. The young man did not ask where we had driven the vehicle during our rental period, and he did not identify the location of the alleged hail storm which he was certain the vehicle had been exposed to during the rental period. I specifically asked for the location of the alleged hail storm, but he did not provide it. However, he was certain that this vehicle had been in a hail storm while in our possession.

I then asked him to show me the location of the alleged hail damage. He climbed up onto the back bumper and pointed to alleged hail damage on the roof of the vehicle. I climbed up on the fender beside him and asked him to point out the alleged damage to me. He pointed to an area on the roof. I looked and saw nothing. I told him I saw no damage, and wiped the spot he had indicated with my finger. I felt no damage and only saw and felt dirt. I told him I saw absolutely no damage to the roof of the vehicle, and only saw dirt. He told me has was "trained expert" to identify hail damage. I do not know what his training consisted of, but I find it hard to believe that his training provided him with special vision that enables him to see damage on a vehicle with his naked eye that I could not see with my naked eye while standing on the back fender of the vehicle next to him. To be clear, I saw no damage. Any damage the employee claims he saw was invisible to the naked eye.

It is also amazing to me that the roof of the SUV could have sustained alleged invisible hail damage but there was no alleged invisible hail damage reported by the employee to the hood of the vehicle. That would have had to have been a pretty tiny isolated invisible hail storm to have only caused invisible damage to the roof of the vehicle while leaving the hood of the vehicle untouched. Equally more amazing, if the alleged invisible hail storm was so tiny that it only impacted the roof of the SUV, how would the employee have even known about a hail storm that was apparently so small that it only allegedly impacted the roof of the SUV while sparing the hood? An alleged hail storm that tiny (confined to the roof of the vehicle) would not have been large enough to have shown up on any area radar.

I asked my wife to see if she saw any damage. She attempted to climb onto the back fender but was unable to reach a handhold on the roof without a boost from me to push her up. My wife is also average height (at least 5'5") and she was unable to inspect the roof of the vehicle without assistance from someone to enable her to climb up onto the back fender. She independently inspected the roof of the vehicle and reported that she saw nothing but dirt. She swiped the roof with her finger and again reported that she only saw dirt on the roof of the vehicle.

I asked to speak to the manager, but the young man told me he was in charge. I informed the employee that I saw no damage to the vehicle, aside from the dent in the driver's door that I had reported when we initially took possession of the vehicle. I also told him that I considered this claim of invisible alleged hail damage to be a blatant act of insurance fraud. The employee completed an Express Incident Report with a brief handwritten summary. His summary was not an accurate summary of what I had stated to him, so I added the statement "insurance fraud" to the report.

I also took a picture of the roof of the vehicle with my smartphone. I have forwarded this photograph to my insurance company who confirmed that the roof of the vehicle is plainly visible in the photo and the quality of the photograph is good. It was a sunny day and the photograph clearly shows no signs of any alleged damage to the roof of the vehicle. At the time we returned the vehicle there were no visible signs of damage to the roof of the vehicle. Any damage that may miraculously arise and be claimed since that time was not present when we returned the vehicle.

We have date and time-stamped receipts from our trip showing our itinerary and our locations within Colorado during our entire trip. We have also researched the location of any potential hail sightings in Colorado during our vacation in the state. A hail map based on data by the NOAA shows hail was reported on July 10, 2013 approximately 5 miles north-northeast of Colorado Springs at 8:45 pm. Based on our receipts we were approximately 25-30 miles (roughly a 35-40 minute drive) south-southwest of the location of the reported hail sighting at the time it occurred. We have receipts that show our payment of a vehicle entry fee to an outdoor tourist attraction at 8:07pm and a later purchase at the gift shop at this same location at 9:02pm. Since the attraction we were visiting is an outdoor tourist attraction, we would have been fully aware of any alleged hail in our location during that time. Unless we are able to bend the laws of physics (which we cannot), there is no way we could have been in the same vicinity (a location at least 25-30 miles away) at the time of the only recorded hail activity we were able to find evidence of during our vacation in Colorado.

No Alamo agent or employee conducted any inspection of the vehicle at the time we took possession to identify the presence or lack of any damage to the SUV at that time. There is no evidence that any alleged damage (invisible or otherwise) to the roof was not already present on the vehicle at the time we took possession. Alamo rented the SUV to us with visible damage to the driver's door (which we reported when we took possession of the vehicle), so it is entirely possible that the SUV already had the alleged invisible hail damage to the roof as well. Even if the alleged hail damage had been present at the time we took possession and we had been provided with a stepladder to inspect the roof of the SUV, due to its invisible nature, and the need for an employee who is a "trained expert" to see invisible hail damage, we still would not have been reasonably able to view and report the alleged invisible damage at the time of pick-up. We reported all damage that was reasonably visible to us based on a reasonable inspection of the surfaces of the SUV that were visible to a person of average height. We were not provided with a safe means to view the roof of the SUV, nor were we provided with "expert training" to view and report invisible hail damage that may have already been present. We acted reasonably and in good faith, and request that Alamo/Enterprise/National now do the same.

My wife and I are honest people, if we reasonably believed the vehicle had been damaged while in our possession, we would take responsibility. We were shown no evidence at the time we returned the vehicle of any visible damage to the roof of the vehicle. If there was true damage, it should have been visible to the naked eye. It was not. We deny the vehicle suffered any damage while in our possession, and the employee was unable to show us any evidence to the contrary at the time we returned the vehicle. Simply pointing to an invisible spot that can only allegedly be seen by an employee because he asserts he is an alleged "expert" is wholly unreasonable.

I have left several voice mail messages with Enterprise in an attempt to speak to someone to resolve this erroneous and potentially fraudulent claim of alleged invisible hail damage. I have received no response but silence from Enterprise. The only communication I have received is a form letter from the Damage Recovery Unit notifying me of the claim number (#[protected]) and providing me with basic boilerplate information on an overview of the claims process.

This incident soured what had otherwise been an enjoyable family vacation to Colorado. My wife and I felt ambushed at a time when the company knew we were under time constraints to catch our plane, and we were completely taken aback that a company would attempt to claim damage that was not visibly present on the vehicle to the naked eye at that time.

This may just be a misunderstanding and error on the part of the employee, but based on our treatment so far, in our opinion, it feels like a potential scam and is starting to also feel like potential insurance fraud and/or potential unfair business practices. If this is how Enterprise/Alamo/National conduct business, we will not utilize their car rental services again. We rented a vehicle from Alamo in good faith, and expected good faith business practices in return. We did not receive them.

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Update by DavidJ.
Sep 15, 2013 6:49 pm EDT

UPDATE:

On August 29, 2013, we received confirmation that our claim has been closed.

The entire process, however, was stressful to say the least. While we were waiting for contact from the company regarding our dispute, we received an estimate of alleged damages in the mail. The alleged damages were far greater than what had been alleged to us (and which we disputed) at the time we turned in the vehicle. So our initial shock that prompted our complaint on this website increased substantially before the situation improved.

Fortunately, the situation has now been resolved! We appreciate the Enterprise/Alamo employees who responded to our dispute and helped us to finally close this claim. Thank you.

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Enterprise Rent-A-Car toll charges enterprise rental

My name is Gena
[protected]@yahoo.com
I used an enterprise car when my car was being repaired at the Toyota collision center. I left my epass by accident in my car and was prepared to pay any charges over the twodaysbi had the car. I asked the rep apon return of the car how wwould I pay ..he assured me that I would be notified if any charges came to them...not true ...my bank account was hit on three seperate occasions for amounts totaling over 60 dollars..fastforward one month and I get a toll notice from a collection agency for 11 dollars that in three months of me trying to contact and explain the whole thing to enterprise has grown to 65 dollars. .the collection agency says they just need proof from enterprise. ...haven't I paid enough. ..I had to even cancel my bank card out of fear of being stolen from again. ...funny thing is that no one in the office says they see the charges...but I have my bank statements and collection notice...I am a single teacher that struggle s to make ends meet...my car was hit and run in the parking lot if the school I work at and took 6 month just to have it repaired with no compencation for losttime or missed work.. I wss just glad to get my car fixed ...now this ...can I get a break...

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Enterprise Rent-A-Car $17 administration fee for toll violation

I'm also being charged a $17 fee for missed Illinois tolls. I have an I-Pass because I normally pay 4 tolls a day to get to & from work, so that's 20 tolls in a week. Had a rental for a full week & apparently it didn't register 3 out of those 20 times. A couple years ago when I had a rental & missed a toll (didn't register), Enterprise just forwarded the charges from Illinois Tollway to me, I called up the Illinois Tollway, told them my I-Pass transponder ID, tolls get paid, end of story. But now, Enterprise claims it's paying on your behalf and for them to do this, costs them $17. Unless you monitor your I-Pass account religiously, you won't know if the transponder registers or not when going through the I-Pass lane. And when you're in a rental, monitoring your I-Pass account is probably not one of the concerns you have since you rejoice when that you even remembered to transfer it from your car to the rental. This is a HIDDEN FEE from Enterprise & just a practice for them to generate more revenue, especially since they already have your credit card. No one responds to their customer service number [protected], and is really just an answering machine that takes a message that no-one probably even listens to). That number instructs you to leave only a 30 second message which means they really don't care what you have to say. Dispute the charges with your Credit Card company and avoid Enterprise for one of these shady practices that you never asked for.

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Chandra01
Moline, US
Oct 22, 2013 2:43 pm EDT

Yesterday I received toll violation for car rented in Aug'13 from Enterprise . I was charged for single toll violation $0.75 which i was aware of and i had already talked to highway toll administration and they had confirmed to me that 3 tolls violations are exempted in a 24 months timeframe, so i never pursued further. Now Enterprise is charging me hefty admin fee of $17 which i fail to understand.
I tried calling call center number listed on notice i recieved, but it keeps going to voicemail. i am not happy with enterprise car rental company.

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Enterprise Rent-A-Car bogus damage claim

I rented an SUV from Enterprise at the Denver Airport. Agent and I both walked around the vehicle and checked for damage. When I returned the vehicle 3 days later, the Rep checking in the unit, jumps up on the door sill inspecting the Roof and complaining of damage. Needless to say I was shocked as I just used the vehicle to go to and from Meetings and had nothing on roof. Strange that when looked at bottom of contract the Checkout Rep noted “Roof Okay”, BUT no one jumped up to look at the roof at time of checkout and you can’t see this, what looks like Hail Damage, from the ground. I was detained there with the Manager going over this issue, filling out paperwork and such and was told that there would be an investigation. Well their investigation came out that I was at fault and now Enterprise has sent me a bill to repair the roof. I did not damage this roof. If I did I should be responsible but I think they were waiting for a Customer to come along that has their own insurance to charge. I have been a frequent renter of cars for 25 years and have never gone through a situation so stressful.

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Anthony DeLeonardo
Galloway Township, US
Jan 07, 2015 11:53 am EST

Mr Murdock,

I also have been placed in a similar situation with an Enterprise Rent-A- Car in Absecon, NJ. I have returned the car and me and the branch Manager Devon did the walk around the car and then she subsequently informed me that I was clear to leave. She later than calls me and complains of damage that I know nothing of. This is rediculous and I have recieved nothing but stress from this poorly managed company.

Thank You,

Anthony DeLeonardo

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Enterprise Rent-A-Car fraudulent damage claim

Recent business requirements have meant frequent trips in and out of the Newark Airport, and Enterprise had been the rental car firm of my choice.

When the vehicle in question was checked out, it was at night, and the Enterprise representative noted that the review, less than two minutes in length, was a "mere formality", and that any damage incurred would have to be larger than the size of a quarter to be relevant.

Upon returning the vehicle, another representative spent a good fifteen minutes fine combing the vehicle, and decided that there was now visible damage, multiple small dents the “might have been caused by hail” to the roof of the car. I had difficulty seeing the damage she referenced and disputed her observations. She replied that I would have to take that up with the “damage assessment” group.

There is no damage visible in the photographs sent by Enterprise in response to my complaint, and none would have been visible at the time the vehicle was checked out - particularly given that neither I nor the representative specifically stepped up to examine the roof in the dark with flashlight. While the vehicle was in my possession, it was not exposed to heavy weather. Either there is no damage, or it existed on the vehicle prior to my rental.

Repeated attempts to reach Enterprise by phone, and messages left on voice mail, to discuss this claim and how best to dispute the claim have been unsuccessful. Repeated requests for a copy of the original, signed contract - not a computer generated receipt - have also been unsuccessful.

The claim is fraud, the “customer service” is awful, and the corporate response is boilerplate. Enterprise, and its National and Alamo affiliates, will never see another nickle of my personal funds, or any business from my corporation or its employees.

Read full review of Enterprise Rent-A-Car and 2 comments
Update by meeb
Jul 29, 2013 4:38 pm EDT

I did follow up with the social media coordinator, and was eventually able to speak to the regional manager. The problem was resolved, the claim was cancelled, and the money refunded. It should not have required three months and an appeal to social media to get a resolution from Enterprise about the situation, but I am satisfied with the outcome.
Meeb

Update by meeb
Jun 30, 2013 10:04 pm EDT

I will update all the websites where this complaint was posted once the situation has been resolved.

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Hui chang
, US
Aug 12, 2015 4:23 pm EDT

I had extremely bad experience with the Enterprise too. I will never rent a car from them even if it were free.

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KuntPunter
Chicago, US
Jul 01, 2013 11:59 pm EDT
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Enterprise, for the most part, is underhanded and sleazy. Nearly everyone that has ever had any dealings with one of their "neighborhood locations" or "airport rental sites" (where the cars are always located way off-grounds) knows this. And we expect all of this - bare-bottom-basic-stripped-to-the-bones, over-utilized, worn-out, reeking-of-smoke vehicles (my last two "standard-sized" Florida rentals both had; 1) NO airconditioning - 2) Over 35, 000 miles - 3) no power windows or door locks - 4) Filthy cloth interiors - and ... 5, 6 and 7) NO AIRCONDITIONING ...
But I forget my main point here ... Anyway ... Enterprise Rental - where the slogan should be, "Pay more ... Get less - And then get raped with ### fees that the 20-year-old working the counter pulls out of his/her ### ('We had to vacuum it')")

You don't get what you pay for.

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Enterprise Rent-A-Car reservation not honored

Went online to the bjs car rental site and made a car reservation with enterprise for june 11-13, 2013. reservation (confirmation # s4n113) was with the enterprise location at 200 w beltline hwy, madison, wi. this was not an airport location and reservation was made a week in advance to pick up full size car at noon june 11, since that day I had an appointment in northern wi at 3 pm, so I was allowing for the drive time to get to my appointment. at this enterprise location, a female agent called me at 11 am (an hour before my pick-up time) and told me they did not have a car for me and that i'd have to wait until 3-5 pm before they would have a car available.in retrospect, i'm guessing that someone was standing at their counter and told them they'd pay a higher rate for my reserved car. it's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation, I was entitled to an upgrade if they didn't have the full size car I reserved, or they take me to another location that did. I was pressed for time since I needed to be on the road no later than 12:30, so called avis. I will never rent from enterprise again since they have such unscrupulous practices.

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traveller85
Gainesville, US
Jan 16, 2014 11:28 am EST
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I rented a car in a small aiport location in Michigan. I even had to take taxi to go to that location because there was no car elsewhere. When I went there, I was informed that no car was available even though I make a reservation. When I asked of they will pay for the difference of car rental if I go to other vendors, the assistance denied me. I was left in the middle of nowhere in a new city to me. I was charged a huge amount for the taxi rides that I did not need since I did not have a car anyways. I am calling everyone to find out how this can be resolved...

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Enterprise Rent-A-Car damage to car

Time to vent. (Mad as an old setting hen) On vacation and 2 more times in a year for the last 6 or 7 years we rent cars from Enterprise Car Rental. Some years we get up to 4 rentals. We rented this car Friday for vacation. It was raining in Dothan that day and since I trusted this company I didnt look at the car like I have done. Today when we turned it in they said that there was 3 dents from hail damage on the roof top and no where else. We came through rain but not hail. Friday they had to put this car in computer before they signed it out to me. Makes me wonder that in the rain maybe they did not catch this from the last renter. Also notice the tag. It is a Mass. tag. I am so mad because I have to get my insurance to pay for the damage that I cant even see in these pictures. If I have to pay my deductible to fix nothing seen then I will never rent from them again. All other car rentals give us a discount working at SAMC. I just always have liked Enterprise...till now.:(

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Enterprise Rent-A-Car fake toll voilation notice sent and charged

They sent me a fake toll voilation notice and charged my card. I called their customer care which didn't pick up and told me to leave a voice mail. Still waiting for a call back from them been 7-10days.. I feel cheated

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Enterprise Rent-A-Car - damage fraud

In January 2013, my wife and I went on vacation to Oahu. We got a pretty inexpensive rental rate at this specific Enterprise location and desided to take our business there. The staff at the location were very kind and helpful, even if it did take quite a while to get our car ready. Well, when we walked out to the vehicle (Nissan Rogue)- it was raining...

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Enterprise Rent-A-Car - toll violations

My problem occurred after the rental car was returned. I checked my credit card and found a $4.70 toll charge. I called Enterprise and was sent the toll violation report. It was for a date/time that would have been impossible for me to get to the toll road. I then called Enterprise and was told it would not be difficult to get the toll violation corrected...

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Enterprise Rent-A-Car wouldn't rent us a car

Husbands car broke down on Feb.14, 2013 coming home from S.C. where he works to N.C. where we live. He had it towed to a transmission place that said it would be repaired the next day. It wasn't. He got a hotel room for two nights. They still had not repaired the car. He had Enterprise come pick him up so he could get a rental car and go back to where he works since the whole weekend was shot. After getting to enterprise and getting a copy of his license they wouldn't even rent a car to him because he had a N.C. license! They picked him up from a hotel! Did they think he lived there? All of this ended up being half the day and by the time they told him this is was closing time and all other places were closed too. So he ended up calling a friend to drive two hours to come pick him up! Since when does a car rental agency not rent to people from out of state that is crazy! People fly around the world and get rental cars and he was unable to get one to drive within S.C. to get back to work! I will NEVER recommend Enterprise to anyone EVER! my e-mail is [protected]@yahoo.com we live in Waynesville, nc

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D. G. 3019
, US
May 06, 2019 9:53 am EDT

Enterprise regularly descriminates and picks and chooses it customers. Based on the color of their skin or their outward appearance.

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Enterprise Rent-A-Car cost

I had a stop over for 4 hours and I wanted to check my vacation home 4 miles from the airport. i am a member of Enterprise and thought they want my business so I did not check in advance. When I went to the window the cheapest car was starting at $90.00 for the day. I explained I need it for about 2hours and 16 miles of driving. They said $90.00 and that did not include taxes, fees or the gas. I rented cars for the weekend with unlimited miles for less. So I took my business somewhere else. I am no longer a Enterprise member.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

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Website

www.enterprise.com

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