Complaint Rating:

Company information:
Enterprise
2927 E. Hamilton Ave.
Eau Claire, Wisconsin
United States
Phone: 715-835-2500
www.enterprise.com

I have had a few issues with Enterprise car rental in Eau Claire, WI. On Tuesday, March 4, I was told that there were NO vehicle available only a 15 passenger conversion van. The representative had told me that nothing would be available until the next day. On Wednesday, March 5, I return to Enterprise with the impression that I would be able to rent a car. Well once again I was told that there were NO vehicle available until Thursday. This time the representative asks: "Would you like to set up a reservation?" OF COARSE!!! In my mind I am thinking "Why didn't they ask me this yesterday?" So I am told to come back to the office at 8:30 a.m. on Thursday, March 6. Today is March 6th, and still I have no vehicle. I arrive at the Eau Claire Enterprise office as scheduled and next thing you know I am told that there will be NO vehicle available for another couple of hours. ARE YOU KIDDING ME??? They were not kidding. The representative told me that they were bringing in cars from the Wausau, WI office. This office is about 2 hours away. I feel personally that this NO VEHICLE problem has to do with the closing of the other Eau Claire office and Menomonie, WI office. Maybe Enterprise should consider reopening another office in a more convenient location by Eau Claire, WI. In conclusion I will try and see about a discounted rate for Thursday at a weekend rate. If not, you will probably be hearing from me again. Thank you for your time and consideration.