Complaint Rating:

Car Renter Beware!

Recently I needed to rent a vehicle while mine was in the shop for repairs. It was a short term rental, only 3 days. When I picked up the vehicle they tried to talk me into taking their bumper to bumper car insurance for $12.00 plus some change per day and I informed them that I had excellent insurance and would not need the extra coverage. I walked around the vehicle with the agent and looked for any obvious damage before signing for the vehicle. I noticed small chip in paint but figured this was normal wear and tear and did not examine every square inch for any type of damage. I drove the vehicle less than 100 mile and had no incident with the vehicle. When I returned the vehicle a different agent walked around the vehicle and stopped by the windshield. When he can in to the office he asked me about the stone chip in the windshield and how the accident happened. There was no accident and nothing flew up and hit the windshield while I was driving. I also informed him that I didn’t note every little stone chip in the paint or examine the windshield for stone chips. He tried to make me sign 3 different forms about me having an accident with the vehicle and I refused. I did sign one form acknowledging that there was a chip in the windshield and that I wrote on the form I did not examine it for chips when I picked it up. I watched him walk around the vehicle and he walked right to where the chip was as if he already knew it was there. Enterprise had my insurance information and made no attempt to contact them, infact they had the windshield replaced the same day I returned the vehicle. Within 2 weeks of returning the vehicle I received a bill for $160.00 for a new windshield. My son took a picture of the chip with his camera phone and 2 different glass companies and my insurance agent all state that it was fixable and didn’t need to be replaced. My insurance agent filed a claim and the windshield will not cost me anything but still Enterprise is ripping off my insurance company. The moral to this story is check every square inch of your rental car for damage and make sure it is documented on the form and you get a copy of the form. And second DO NOT rent from Enterprise.