ENMAX Energy [EEC] review: irregularities in billing 44

We just move a month and a half ago to SE Calgary, Alberta and we have already experienced 4 power outage. Every time is raining the power is going out. ENMAX should fix the issue because we do not live in a 3 world country. ! Today we have been without power for more than one hour and still going...
Very very disappointed!

Enmax thinks it is OK that they lie to ratepayers to criminally overcharge them.
Enmax cheats the taxpayers by handing massive losses in billing, energy trading, and managing their grid to the taxpayers.
Enmax deserves to be in jail. They are a criminal organization, and they are staffed by criminals.

Enmax deliberately, and as a matter of corporate policy, lies to the ratepayers to criminally overcharge them. They will continue to lie to you on the phone to make it as difficult as possible to get out of their criminal traps.
Enmax cheats the taxpayers, by being incompetent in metering, electricity trading, managing their grid, etc., and passes their losses on to the taxpayer. (They will certainly do this again when they screw up their $2B Maine acquisition, which their balance sheet does not support so they are again using the taxpayers as leverage).
Enmax thinks they are special and should be allowed to lie and cheat to benefit their useless $300, 000/year vice-presidents.
Enmax deserves to be in jail.

Hi there
My name is Nam Phan, I try to call the number [protected], and the machine keeps saying the number is not in service, so I do not know which number I should call to concern about my monthly billing keep go up every month. Can you please call me back at [protected] or email me at namphan7979@yahoo.com. I really want to talk to someone on the phone not the machine...thanks

Me and my two sisters live in a 3 bedroom house. Between the months of may and June we were charged nearly 800$ for water and waste water. Meaning we used 250, 000 liters of water in 1 month. I have called numerous times trying to figure out the problem. en max keeps saying there will be an investigation from the city of Calgary. I have been waiting for an appointment to be arranged for 4 months. I called back this afternoon and apparently the investigation was done in June. Nobody from en max or the city of Calgary contacted me or made me aware of this investigation. So now they are saying my meter is fine and that somehow I managed to use the equivalent to a family of 4 in a year in one month. Everything has gone back relatively to normal with the meter and no leaks have been detected or fixed. Yet somehow it is still my fault. Pure robbery. en max needs to fix their own problems and stop making excuses. When I can I am leaving en max and will be using another company. en max needs to go away and never come back,

I will be launching a class action suit against enmax. They pulled the same scam on me. Sent a bill for 800 dollars that they said was for 6 months in unpaid natural gas as they didn't bill. But they are scanning people with this lie. My bill showed it paid. Everymonth. So I paid the 800 and the next bill was for 1700 . They keep adding an additional 288 per month as they say it was payments for the outstanding gas dept which I already paid in full. My bill went from 0 - 2495 in three months and customer service refuses to correct it. I switched company's and they still charged for 2 months after I was already with another company. If they are doing this to me I'm sure 100 of others are being ripped off and credit threatened with illegal false billing. If you are have proof of incorrect billing please email me at csummer79@yahoo.ca. Will be putting together a class action suit against enmax. I'm willing to expose this scam ASAP. I will also be contacting global and the CBC to expose this mass fraud.

Wow this company is a joke.. In January 2014 I made a lump some payment of $400 towards my bill and it's now April 2014 and I have yet to see that money on my bill. I now am with a different company ~Direct Energy~ And still till this day they still charge me. I do see that low income family and non low income people have problem with this so called company and that Enmax will never grow balls to stand up and take the responsibilities of the actions. My bank as even put a pull on that money to be put back in my account and nothing yet. People like are family and many others that don't know what to do well as for me being a low income family that I will not stand down from them and will fight for are rights as people, human beings to be treated like dirt on the bottom of there shoe. After all this that I have read from other and there story's I will be getting a lawyer as we r human beings and have rights so let's use those rights against them. I'm strong so you be strong and as a community let's be strong together. No one should be bullied, we teach are kids not to bully others. So why is a company doing it to use? I will be strong for anyone that is fighting in this dispute with Enmax do your homework cause in the end it will pay off

Hi, so I am very good at knowing exactly when bills are due and how much. I always call and double check. This time I called enmax a few weeks ago and she told me that my bill wasnt due until October 28th (same thing my paper bill states). I went home last night and was putting away groceries (6:30p.m.) when all of my lights and everything went off. I looked outside to see if it were other houses with no power. Nope, just me. I call and they were going on saying no that my bill was due on the 11th of Oct, saying I never called and that they shut off my services. I fought with a bunch of different people and cried my eyes out telling them i have a newborn and I'm pregnant. They even have more then enough money from me. They told me they cannot come put it back on for up to three days because of where my name on the list is. Someone has to phisically come and turn it on. I didnt get to cook my supper last night and have been in the dark ever since. I have had nothing but rude people talk to me and everyone said nothing I can do. Has this happened to anyone else? What can I do? If anyone knows my email is jennybrock@live.com Thanks!

I didn't realize there were so many others going through some of the same issues as my family.
We have now been without electricity in our home for more than a month and yet just received another bill for $200+ dollars... seems a bit strange if you ask me
=S

ENMAX IS THE WORST POWER PROVIDER EVER

ENMAX is the worst power provider ever

I am apparently on the best easymax program they can offer to date 5 yrs I have been with enmax 10+yrs and my bills have always been between 150.00 and 180.00 a month on the easy ax program well Dec I received a bill 275.00 then January 2013 another bill 305.00 so I called the rep I spoke with told me my gas is outrageous and I asked how can that be I do not do anything differently then I have the whole time I've been with you she advised me it was my Christmas tree that made gas bill so high. I got off the phone with her shook my head and have now changed companies.

Wow... I guess i was the only one with billing issues with this pathetic excuse of electric company...I just wish someone stands up and ask mayor or primier that who gave these company right to do what and how ever they charge... why do we take this abuse ... what's wrong with us... we pay high taxes, hig food cost etc ... where is that leader who is will stand up and say enough is enough... how will a single mother with 2400 income suppose to keep warm in winter... we all are dead from inside... we like to talk ... but no action... i wish someone ask enmax to explain why the fees part of our bill is 85% in fees and taxes while actual usage and utilization of utility is only 15%... f*** I AM SO SICK OF THIS SO FUKCING FED UP OF THESE f***ING ###S SO DEPRESSED SO ANGRY SO SO ANGRY ...YOU FUYCKING POLITICIAN YOU PATHTIC EXCUSE OF HUMANS... SUCKING BLOOD OF OUR VAINS YOU f***ING VAMPIERS

I implore a mass exodus to the competition but, there is none. Enmax along with the clowns in City Hall are making certain Enmax is the sole energy provider for Calgary. If anyone has any suggestions or another company I can use as my provider, please leave a comment.

I am appalled at the type of treatment I received from a Larry and Dave at the payment arrangement centre when I called to notify them that I was not able to keep the arrangement to make a payment on November 30, 2011 to avoid disconnection. I made the initial call at approximately 5:20 post meridian on this December 03, 2011 expecting it to be a routine call to make a new arrangement since extenuating circumstances prevented me from keeping the arrangement. I informed them both that I would be making a payment this Friday of the full amount of bill which was well over amount required but, they would not wave the disconnection. I told them that I would be making a payment but there was no guarantee I would not be disconnected as per Dave and Larry I asked them to work with me but, none of them even considered waving the disconnection even if Enmax received the payment. This is the first time I have come across such unreasonable people. They both said even if I maintained my payment arrangement that they could not waive the disconnection fee. This cannot be Enmax policy. Even after pleading with these 2 individuals to work with me, they still said that they could not waive the disconnection because I broke the initial agreement. This is ridiculous and it goes to show that certain people should not have certain jobs because whatever little power they get, it is abused.

I am in a similar situation regarding a huge bill all of a sudden from Enmax, saying they had to do a correction and back date (of course in they're favor). It was over $1000 hit at once. I repeatedly complained to no avail. I want to leave Enmax, as I see it, basic business sense, poor service = no business. Anyone know of another provider in calgary?

These people are terrible, proud crooks, lawyer up

I too, am appalled by the lack of customer service shown by enmax. After not receiving bills to my new business for 2 months my power was cut off without a phone call. When I contacted enmax they said they could not help me without an account number, which I did not have because I had not received a bill to my new address. After several phone calls to multiple managers I was informed that my electricity would be reconnected in 24 to 48 hours. That was 3 days ago and I have now been informed that it is actually only 2 business days for Enmax, as they do not work on Sundays. My business runs on Sundays. I will be without power for 4 or more days now and am still unsure of my "place" in their "first come first served" system and none of their agents can tell me that either. They have disconnected me twice during phone calls most recently at 445 today. When I called back their office was closed. Enmax is the worst company I have ever dealt with and if an alternative arrives I will be first in line.

I feel for everyone that has had problems with Enmax (or any other business).
Any time you are dealing with any company (large or small) keep a paper trail. Big companies will screw you by accident, small companies will sometimes do it on purpose. A big company has nothing to gain by screwing you out of a $300 deposit. $300 to a small company is a lot more substantial.

I regards to knix, and anyone else that wasn't getting properly billed. If you know there is a problem with the billing why wouldn't you set aside money each month to cover the bill you know you are going to get? People need to take some responsibility for the problems they get into. Human nature is to get away with what ever you can against a big company but when the error happens they get mad when it is corrected. The whole time they are hoping they will not notice the problem.

It's no different than getting paid too much on you pay cheque. If you don't say any thing and spend the money is that right? If the company comes back to correct their error should they care you don't have the money any more?

I'm not saying that anyone on here has this thought process but many people do.

Our Enmax situation:
We paid a $300.00 deposit to Enmax which we never received back. When we moved to a new house we transferred Enmax to our new house. All of a sudden our bill was $400.00 more then it should be with no explanation as to what that money was for. When we asked them about it they said that there was a $400.00 was for a deposit. We asked them what happened to the $300.00 deposit we already paid; they told us they refunded it to us. When we stated the no deposit had been refunded, they said it had been. When we request documentation showing when it was refunded they said they could not provided that for us but it was recorded in their “system”. When we asked for a letter or some kind of bill explaining that we have paid this new deposit, they said that it was recorded in the system and that they don’t provided the customer with documentation. When we said that we didn’t trust their recording methods because they had already took $300.00 from us, they said to bad. We have been dealing with this for 6 months now and last week we were speaking with another supervisor and our $300 deposit from our old house was found in the system and no it had not been returned to us.
We now have paid $700.00 in deposits that we have no record of other then our bank statement saying we have paid them. They are still refusing to give us documentation that we have paid the deposits. The amounts are just added to our monthly total without explanation as to what it is for and we are told to trust them that it is being recorded on their system.
It has been so frustrating dealing with Enmax because there is no recourse if they do things and you disagree with them. There is no place to go to be able to get your money back or to have a third independent party to make a decision. Currently if you don’t pay whatever they demand you to pay they just threaten you with disconnection. As a renter, there is even less choice out there for service providers for electricity and nothing for water.
As a side note, Enmax didn’t charge us for water for about 6 months as well. We would call them every month after receiving our bill and explained that as students with children, we are on a fix budget and can not afford a sudden bill and asked them to fix the billing issue. They did not fix the issue for months and when they finally did put the outstanding amount on our bill we owed them over $600.00. They then threatened to disconnect us if it was not paid off immediately.
Dealing with Enmax is so difficult and trying to get the company to be accountable for their mistakes is even harder. We struggle every month to make it as a family and the added pressure of dealing with Enmax and never knowing what unexplained demands they will have just adds to our stress. The power that they have and the lack of accountability to its customers is so what frightening; especially, when you are that customer who never knows if they are going to disconnect you or give you your money back.
It is sad that a publically owned company can be so unaccountable to its owners. Clearly the corporate culture of accountability was not only lacking at the top with the CEO but throughout the entire organization. Too bad that they only got rid of the CEO and have done nothing to address the issues around accountability and customer service.

OMG I thought i was the only one! thwy have d****d me around for the last 6 yrs iwas with them. The final act of jerkism on their part was when i was cancelling my account to move to another province. I arranged to have the account terminated effective Aug 30th.I asked for my balance to date and made a payment arrangement to pay the full amount of $290 on Sept 5th. they said everything was done and dandy. Aug 28th, they cut my power-i was still in the house. When i gor a hold of them thay said my final bill was due August 28th and it was not paid so they cut service. i yelled at them that not only is the account terminating in 2 days, I had a mutually agreed to paymrnt arrangememtn to pay the account off Sep 5th. They saud no such arrangement was on file and i had to pay it immediate ly get power back...for 2 frackin' days! hate them. Then they sent me an invoice for an adjusted metre read plus to charges of 45 dollars each-one to go to my house and cut power, the next to come back and turn it on. The new bill was for $333. May they rot in hell.

That customer service said it's legal to do actual reading only TWO times/year.only need do TWO times actual meter reading and make it's bill legal !

Be caution! When you see your bill, usually at page 3, there's a BC
(bill code)colum, if it shows "E', it means the reading number is just
estimated. not actual. Be caution! Later, they will charge you extra
amount, name by 'NET adjustment', and they can use this excuse to
charge as much as they want, they explained that all the numbers were
estimated before, so at last time, they can give you a huge amount
bill and tell you that's the final correct one. I think put BC E
(estimate), make money later, it's their normal dirty trick. If you
never watch out your bill carefully, it's better to check it from
now. to check that BC Colum at page 3 of you bill!

They play this dirty trick, when I noticed them I move out at the end
of March 2011 in advance, they did a actual reading at 5th of April,
not March 31. Then they charged me by 'NET adjustment', and still
estimated backward to my November 2010 to March 2011 monthly. The fact
is I always rent apartment for live, and my electrify usage is always
around 150KWH /month from 2007, but according to their later backward
'NET adjustment' to previous 5months, it means they charge me
electrify usage more than 300kwh/month.All my use is for normal
energy-save lights, laoptop.refrigator, once a while use TV and oven.
I asked them how didn't you do actual reading, even I noticed you the
exactly date I move out.

They DO NOT do actual reading timely, so that means after their
client move out from one address property, if some people use a lot of
electrify in that old address property, Enmax will charge to you
during the period form you move out till they do actual reading.
How ridicules is it? That customer service said it's legal to do
actual reading times/year, all their failure (not do actual reading
timely) need customer to pay for it . If they do estimate all the time, why they never estimate customer bill amount less ?They just do
estimate for clients more, I guess, at least in my case, they charged
me more than double my normal usage. So we should be careful, when we
move out, epically rent apartment, we have to do actual reading by
ourselves, and It's better to take a picture. Otherwise, guess Enmax
probably will find a excuse to say you didn't read meters correctly.
You have to pay as how much as they say.
My email : kim.manjung@gmail.com

Last year I received a bill for over $1000 extra (above my monthly billing) because they had estimated my bill for 6 months. This is so ridiculous! I am a single parent and it took a year for me to pay it off. I was lead to believe that the extra billing was for actual consumption. I now know it was their chosen amount for me to pay based on completely different months. This is robbery!

I have problems keeping up with my Enmax bills, even though i have been paying on a monthly basis but still can't seem to catch up. Last month i paid $300, t he month before that $200 and so on. They have told me that if i don't paid the full amount my electricity will be partly cut-off and it has been cut-off for over 3 weeks now even though I been paying as much as I can. I called and they told me that I cannot have my electricity back until I pay the full amount of $309. As a single parent it has been so stressful but I am telling my story so that is well known that companies like Enmax or Direct Energy don't care about the regular people, the working people that are trying to make an honest living! I am so disappointed and mostly very sad that these companies get away with this type of behavior. Very Sad! claudia_p35@hotmail.com

It appears after repeated phone calls and repeated attempts to get my billing straightened out that I too am on the rollercoaster Enmax has self prescribed. I would also be interested in a class action lawsuit if one so exists!

Are people really serious about doing something about this as a group/class action?

If so, let me know asap

OK--I actually started writing here @ 4:32 pm July 6, 2010, while on hold to talk with another supervisor regarding the "Final" disconnection notice I received today, despite their lack of applying the Credit we had agreed upon back in May 14, 2010 when I paid my agreed upon 60%. This is absolutely ridiculous. I let them know I was extremely upset, despite keeping a level voice, and that I was considering legal/class action against them. Over one hour from when I called (which also made me late for getting to daycare), their standing offer was to give/grant me another $215 off the total over $1000 bill, reversing the arrangement so that they would essentially cover off 60% while I was still expected to pay 40%. Their logic is that 90 days was acceptable turnaround time for an investigation/response, and so out of the 237 days I had not been billed, I would pay for the 90 days that they deem 'acceptable' (all their numbers).

I demanded that the amount they failed to bill me in an accurate and timely fashion should be completely removed from my bill (viz., the full 'unbilled' bill for Natural Gas). I cited their own "Meter Reading" policy on page 2 of every bill, stating "Meters are read at regular intervals. If your meter is not read, the current charges will be estimated based on previous use history for the property." I argued that as such, consumers are led to believe and trust that they are paying their total bill, actual or estimated, EACH month, and that THEIR failure to bill us in an accurate and timely fashion constituted a breach of trust causing psychological, emotional, and physical harassment due to these disconnection notices and time detracted from regular living in order to resolve this issue.

Their argument was that when an account goes to 'investigations', they are required by law to ensure the correct amounts are on the bill before printing them off. Balderdash! If such a policy is in place, then great if it works in the spirit of the policy, which I would assume was implemented for the purpose of Consumer Protection. But ENMAX is trying to use it as justification for their failure to bill, even an estimate based on the prior year/month's consumption (really-it takes 8 months to check my consumption from last year?), and offload the admin/fees/delivery costs to us in a massive un-notified lump sum down the road. I told them that any other company that failed to bill someone for services/goods already rendered 8 months prior would be laughed out of the business into bankruptcy! (maybe i hit a nerve?)

At any rate, I've considered their offer, but after taking a look at my 'recoup' bill more painstakingly in detail tonight, I discovered a few more things:

1) I did pay for NG along with Electricity for the month of August 2009, which they are charging me for again in this recoup bill (am I being charged double?)

2) My total Energy Charges/NG consumption for the 7 months outside of that contentious Aug09 bill are less than $500! My Recoup Bill total was $1, 113.41! Over $600 / over half my bill is NOT for Natural Gas consumption.

3) The GST for the net total $1029 recoup 'NG bill'--some $51 dollars--they would still charge me for.

Alright, I'm reading what everyone has to say and I am beyond disgusted! My room mates and I are students, trying to get through school and have enough money to eat. Now we're expected to pay a $1300 bill this month! I'm trying to work with Enmax but it's ridiculous and doing nothing. Let's put Enmax to shame. Please send me what you want to say and I will work on getting our voices heard. Email me at francesdewinter@hotmail.com

I just received a letter of collection from Nor-Don collection Network this morning on behalf of an amount for 168.81 from Enmax Utilities in my name. I have been on EasyMAX since 2008, having everything billed under one account# which is in good standing ...I get my billing via EPOST and everything is managed and paid for through online banking. I called ENMAX today about it as I was upset to see a collection notice arrive. Apparently sometime back in 2009 the suddenly decided to bill one of the services separate from my arrangement with them (all under one EASYMAX account) and they are saying this account remains unpaid and was sold to collections. I have not received any billings or warnings to my knowledge until today.

I have a problem with this because I take pride in managing my affairs with the utilities and if they can "out of the blue" set up random associated billing schemes (who even knows what is the purpose of this rogue account?), as you can understand, it becomes difficult to track these services you're billed for, not to mention costs me money in time and administration for having to deal with it on my end, sifting through billings, calling for clarification, waiting on hold. I told them that any new accounts set-up without my consent (whether for adjustment purposes or not? ) need to be resolved through my active account arrangement. They said this was not possible and I still don't understand what the purpose of this additional or supplementary account# is...

Is it fair to expect me to pay just because they are the utility and they should know what they are doing? How is it now that I must deal with a collection agent on this issue? Speaking of class-action suits, everyone on here should summarize their dealings with ENMAX down to the hours they spent pursuing clarification on an issue; Action should be taken against this company for chargeback of all Administration fees charged to accounts where there is evidence of misconduct or improper billing pratices, or even utter incompetance in handling an account. Then they should be sued for the sum of those hours that everyone spent in their own Administration efforts dealing with ENMAX's screw-ups.

I agree with the fella that stated, i'm paraphrasing, "All utilities should be forced to bill for entirety of services only within that billing period, eg. 30 days, and any missed billing due to their own incompetance should be taken at a loss to the company."
In my mind, the only historical adjustments on account that should be made are those that are in favor of the consumer. This or the billing of Administration Fees and service charges is completely unjustified. This is a utilities company, their service is providing us with power, water, gas, sewer... administration is a part of doing business...in accounting terms :Overhead, it should be unlawful to pass this off to the customer, only in the case of offering special services should this be allowed.

Hello,
I have been having troubles with Enmax for about 3month, april 2010 I received a bill 684$ I tried to contacts them to fix the problem so I can pay the correct bill, that was a big mistake, the customers service treated me like a [censor], I e-mail them, then they e-mail me back to say just sorry for that.
June 2010 I received a 1300.00$ bill, I have no Idea why and what can cause that kind of extreme billing, for two people living in a house! This is like we have a restaurant or business in the house to pay 700$ a month...

If, you are planning any mass complain, count me in...

I've also just received a bill from Enmax for a computer error on there part and now they want over$1100.00. Administration fees that are over 55.00 for what! Not sending me the proper bill for 8 months! I already paid it once on the original bill so why should I have to pay it again. They decide to tack on a $200.00 deposit fee! And they are claiming there is a balance forward of $120.00 which I've not seen anything on it before. In all out of the 1160.08 only $420.00 is actually the energy charge all the rest is all the extra crap they added on to it, stuff you can't even argue about because you don't know what the hell it means! After reading all the blogs on this issue I strongly believe a Class action law suit should started. As a single parent of 3 children I'd like to know where they think I'll come up with this kind of money. We have to have water, power and gas. If any one knows how to fight this company or has had luck in fighting down there bill, please tell me. I really don't know where to turn now. I will certainly complain to BBB but I really don't know what else to do, consult a lawyer I guess? Is this even legal?
Any help would be much appreciated. You can also contact me at bludia60@hotmail.com Thanks

Wow--I had no idea so many people were going through similar/same things with ENMAX. I just received my May due bill, and it had an extra $1029.00 tacked onto it. Apparently, they had not been charging me for natural gas (NG) consumption since last August, when they noticed some discrepancy in the meter reporting that they needed to 'investigate'. It took them 8 MONTHS?! And no notification or heads up that this 'investigation' was going on, and that I should prepare for an extra whopper of a bill come tax time?! After talking with the manager, I got them to 'forgive' 40% of the bill, so now I'm looking at less than $700...Still, I have to wonder how a UTILITIES company can operate with such gross negligence bordering on misconduct? Apart from reporting them to the BBB, I wonder if there's any way to demand a public accounting/investigation of this company--maybe a mass boycott or something? --3 years ago, a similar thing happened too, where they didn't charge us for 6 months, blaming it on changing their tech system/access to local (Edmonton-ATCO) reports.--So why the h--- should I be paying any admin fees if no communication is happening anyways? ON this current bill, I just noticed the ATCO fixed + variable charges, plus the Municipal Franchise Fee total over $400! That's more than half my reduced outstanding bill, and over one third of my original outstanding!

Really, if anyone on here is a lawyer, please aren't companies required by law to charge total billing per month, else suffer the losses due to their own incompetence? SOMETHING MORE HAS TO BE DONE! contact me @ cjsoro@yahoo.ca if something effective can be organized. Thanks.

ddraig01 - there is nothing you can do, you need to pay the bill out and then move towards getting a refund on your future billing. You should file a complaint with the BBB ( http://calgary.bbb.org/ ) and your local Alderman ( http://www.chinatowncalgary.com/CityContacts.html or http://content.calgary.ca/CCA/City+Hall/Municipal+Government/Office+of+the+Aldermen/Office+of+the+Aldermen.htm ) and inform them of your problems.

tonytech - In Calgary you can switch your Gas and Electricity to other carriers based on where you are in the city. Direct energy will typically cover you for both gas and electric. Sadly Water is billed exclusively through Enmax, the City of Calgary has given them carte blanche to make your life hell. You should file a complaint with the BBB ( http://calgary.bbb.org/ ) and your local Alderman ( http://www.chinatowncalgary.com/CityContacts.html or http://content.calgary.ca/CCA/City+Hall/Municipal+Government/Office+of+the+Aldermen/Office+of+the+Aldermen.htm) and inform them of your problems.

Over all there is a HUGE problem with Enmax doing water billing, they seem unable ( or unwilling ) to pull remote signals from water meters. There also seems to be a disconnect between the City of Calgary Water Works and Enmax, they don't seem to share information on meter installation and new home ownership.

Same thing. Missing Gas or Eletricity on bills for last few months. Called them yet again and they said it take between 60 and 90 days to get a response from the resolution center? They say just estimate my bill based on previous bills. Rediculous.
ARE THERE REALLY NO OTHER PROVIDER SOLUTIONS OUT THERE?

I moved into my house in Oct of 2008. At that time I hooked up Enmax and all was fine. My bills every month were around $140-$180 a month. I thought that was pretty standard. During the summer months my bills dropped to around $45 to $60 a month. Then two months ago I recieved a bill for over $500 dollars. OUCH. I called them and had them excalate it to a manager. All she was concerned about was setting up payment arrangements. I asked them to investigate this further and was told that I should be more on top of my bills that it wasn't my fault if they i didn't notice that I wasn't being charged for one component of my bill. Again, my bills had been pretty standard since I moved in. So after persuading her to look into it further, someone had canceled this component when the former owner called to have her Enmax hooked up...in February. So my bills are the same from Oct to Feb and from Feb till May...hmmmmm. So again I told them that I am not willing to make payment arrangements until they get it sorted out. I have been paying more then my billing amount to help bring the amount down and today I got a disconnection notice. WOW. I need am wondering if anyone knows of a governing agency to report these scam artists too. I think I am moving over to Direct Energy. This is bull. Any advice would help. Thanks.

In April 2009 my wife and I bought our first home. As part of buying our home we had the city install a water meter, and contacted Enmax and informed them that we would like to be billed on metered water service.

The water meter was installed April 7th, 2009 by a City of Calgary approved agency.

Every month since that time Enmax has billed us for flat water fees. Every month I have contacted Enmax about problems with our billing.

In June/July I filed a complaint via the Better Business Bureau, and shortly after Enmax credited my account and refunded service fees for billing and handling for the period up until that current billing. They then charged me for flat fee water again on my next bill. I contacted their customer support and they claimed to escalate to investigations. At that time they refunded the entire water component of my Enmax billing for our billing history with Enmax. Since that time they have continued to bill us flat water fees.

On my most recent statement for September/October Enmax has billed me for flat water usage from April 30, 2009 to September 23, 2009. The billing totals $299.45 in water charges, and $223.29 in wastewater and drainage charges, a total of $522.74 in incorrect billing, which has made my current bill highly onerous and quite a shock.

I have consistently contacted Enmax about incorrect billing, credits, and our water services every month since April. I have even contacted them and given them the meter number and readings on two occasions. I have also notified the City of Calgary about the problem. This has become an insane monthly ritual: I get my mail, I open my Enmax bill, I call Enmax and complain.

They have told me three times they are escalating the problem to investigations. They have told me each month that the problem lies in the City of Calgary. They have told me each month that they will sort out the billing. On my latest communication with the customer service department at Enmax I gave them the lifetime meter reading on our meter, 67.34 cubic meters as of today. The customer service person informed me that the current rate for water billing is $1.25 per cubic meter. That works out to a total of $84.18. Wastewater and Drainage is calculated at 62.62% of the monthly water fee, which works out to $52.71, for a total LIFETIME water usage of $136.89.

To date Enmax has over-billed us $385.85 since April 2009.

I am sick of this. If there was an alternative to my water service, I would use it. But there is no alternative, it is a monopoly situation, and I am sick of the wasted time and money.

Hi,
I've been with Enmax for 7 month. Bills paid regulary. Couple of days ago i received a bill for 500$ extra. Called em they said that forgot to charge me for water for the last 6 month. My last bill with water included is 82$. Water only in it is 38$. Now 500 divide 6 is 83.3. I'm still trying to understand how thouse 6 month are different from the last one that i manage to spend twice as much water

Enmax stinks.
I switched from direct Energy to Enmax. What a big mistake I made. I was renting a Condo I had the service for about a year and a half. In the winter of 2005, I with my girlfriend bought a Condo of our own. I informed Enmax that I would be moving and needed my service switched to a new address. I was told by disconnecting my service I would be breaking the contract. I moved and was fined $1, 400 for breaking the contract. I continued to call Enamx over the next six months but I was always refered to a supervisor who would call me back but never did.

It eventually went to collections. I told them I would never pay it on principle alone. I never wanted to break the contract just transfer it, they broke the contract not me. Now they have a lean on my house. Thanks a lot you clowns.

Never ever sign with Enmax, they stink.

I wait for the day when Enmax monopoly will be broken. The company is worse than useless, but because there is no competition, they do whatever they please.
I was billed for a tenant's electricity usage and when I called to complain, I spoke with a supervisor, who asked me to fax the tenant's lease, which I did.

They have since refused to do anything