ENMAX Energy [EEC]
reviews and complaints

Sat. Oct 27/18 at 3:50 pm
Residents on the east side of 4 st nw and the north side of Memorial Dr. between 4 and 3 st nw were not notified that their alley way would be blocked on Sat. afternoon for Pro Line to replace power pole anchors between 2-4 pm. Residents could not remove their vehicles from their garages. Enmax could have put a notice in our letter boxes on the previous Thurs. telling us about our alley being unavailable for vehicle traffic. My wife and I could not use our vehicles during this time period. What would have happened, if we had an urgent need to use our vehicles?
Why weren't we notified in advance, so we could parked on the street outside our home? Both alleys have one way in and out. Not impressed with a lack of planning and communication from Enmax.

Another month where my electricty charges are 1/5 my electric bill charges.

Enmax advertises $0.068 kwh but when u add in the additional charges it works out to be $0.327/ kwh that's an increase of about 480%. I assume they do this so they can charge clients that use larger amounts of power less, while spreading that cost to people who use little power. (these fee's are different depending on the base electricity cost)

I am literally paying 4x my electricity usage so large buildings can enjoy cheaper costs. Or you know, so the directors of enmax can enjoy nearly twice the average pay for company directors (174k a year average + average of 50k in additional pay vs. Average of 125k a year for company directors)

A company so driven by profits that every person in calgary and surrounding area is enslaved to them. The only other option for electricity is to get it from a company that resells enmax's energy. That's right, the only other companies that you can get electricity from is a company that already pays enmax for their electricity. Democracy working real wonderful here. This company deserves nobodies business and literally everyone in this province hooked up to the grid is their [censored]. And they treat their customers that way to, not just my personal experience feel free to google some horror stories. I feel so trapped and extorted that i'm looking at ways to live without being on the grid, and I can pay these bills but I cant stomach how much of my life i'm spending working so enmax can enjoy charging me 5x their advertised price like its nothing. And it gets worse because enmax takes no responsibility for this, and their public relations is to literally treat every customer like we should be eternally grateful that we have no choice or avenue of relief in this regard. Yes we get it, enmax has spent probably millions on analysts and lawyers and representative to spin every single situation to make their company look like the victim despite being a monopoly. The problem with this is since enmax has monopolized the energy industry in alberta so long that any company would be unable to keep up with competition. Enmax has extorted people for so long they could literally half their electricity costs and take massive losses until such a time as any competitor will have gone out of business.

This is literally why monopolies are illegal, and they get away with it... I'm so frustrated I wouldn't even know who to contact? Mla? Mp? Anyone got some information on this?

All I am saying is that enmax should be forced to charge their rate one time, and be forced to advertise this cost as such.

How enmax is able to advertise $0.068/kwh and add on 4.8 times the cost after this advertised price? And yes, I realize airports do this too but that's another issue and yes I believe airports should also be forced to include the costs of their business in their advertised price and not try to charge the customer extra at the end of the transaction.

The price advertised should be the last price charged. It should be up to the company to figure out their costs and include it in the advertised price, and if I find out which of my local politicians should be addressing this I will be calling them on the daily. And I sincerely hope there are others that will join me.

I had an overdue bill for my electricity and water. They shut it off without a single phone call or email telling me they were doing so. I noticed they were shutting it off because I heard a banging (not them knocking on my door to inform me). They broke down my fence. They could have easily gone through the other side or gone up the step and simply stepped over the fence but no, they smashed it. I paid my bill ($2400.00) within an hour after they shut it off and called them immediately to give them the reference number. It was 12:00 pm and the woman on the phone told me it would be reconnected before 10pm. I came home at 10:30 pm thinking it would be back on and it wasn't. It was too late to call them so I got a hotel room as my house was freezing cold and unbearable. I called them first thing the next morning and the man I spoke to told me something completely different, that it would take up to 48 hours. So I booked a second night at the hotel. I checked out the next day and went home around 2pm, again thinking it had to be back on by then, and it wasn't. It was still unbearably cold and I had nowhere to go, and I called them again. It was a different man this time and once again I was told a completely different story, that it would be 48 BUSINESS hours, rather than 48 hours. I booked a different hotel room and the next day was Sunday and since they told me they didn't do reconnections on Sundays I booked two nights. I received a $227.00 bill sent to my email on Sunday and I had no idea why since I had just paid the full amount, the power was still off, nor had I even been at home. I checked out Monday afternoon and went home to find it was still not back on so once again I called them and they informed me that it WAS on (I was sitting there in the dark shivering). They told me to go look at the meter to see if there was a timer on it that would limit my power use. There was no limiter and it was completely shut off. She told me she would send someone to look at it, which she did and they came right away, but the guy who fixed it found "socks" on it that were installed when they shut it off. He had no idea why so clearly none of them were communicating with each other and if they had, then maybe the power would have been reconnected days sooner as they would have had to know that they needed to take the socks off. So I was charged an extra $227.00 for absolutely nothing and no one would tell me why, no one would listen to me when I was upset and wanting to know when it would be back on, zero communication with me or with each other, an absurd $2400.00 bill to begin with, over $800.00 in hotel rooms, nasty and disrespectful employees on the phone, and a broken fence that none of them will do anything about or find out which employee did it. They also will still not tell me why I was charged the extra $227 WHILE I was disconnected and I have absolutely no choice but to pay it or I'll be disconnected again. I cannot wait to move and never have to deal with them again. PLEASE if you are an enmax customer please please, review your bills carefully, moniter your usage, question EVERYTHING, record your phone conversations with them, even go as far as having security cameras in your yard and by your meter, and always have your lawyer on hand. Don't make the same mistakes as me and succumb to their dirty, greedy corrupt ways.

When discussing options with the rep - was told there was nothing they could do to help out my daughter, who was about to get cut off - i offered to pay the full amount - with a credit card - they don't accept cards, only at the bank.. To which I replied - but you said this disconnection would take place within 48hrs, to which she replied yes.. And then I asked if she new what day of the week it was (Friday) and therefore they wouldn't get their payment until potentially AFTER the 48hrs was up.. To which she replied - oh well.. To which I replied to her, so you don't really care if people get cut off or not.. To which she replied she did not.
What company, that is traded publicly, NOT take payments via C/C in this day and age?
What company does not have a supervisor present, so that a client may talk with them? Enmax - (rep told me she worked unsupervised and that no one would be able to talk to me, she told me she did not even have support handy).
I have since paid this bill and moved my daughter to a company that not only supports their clients but one that has supervisors present, to handle questions/needs..

Hi there We were renting our house out to a builder during the time between a sale and possession date. They in turn sublet to a tenant. The possession date was June 30 2015. The tenant moved out soon after. That left Enmax to look for the owner so they did the title search and our name was still on title even though we did not own the property anymore. So Enmax billed us. I called and they explained so I called the real estate lawyer we used and he said the title does not need to be changed right away but he did agree to change the title. Enmax did another search and found the title changed but still insisted we needed to pay the bill. I offered to send them the paperwork to show possession date but they had no interest in settling this. They since have sent the issue to collection agency. How do I stop this from effecting credit rating as I refuse to pay for service on a property that I did not even own at time of service?

In 2015, I received the electricity bill for the house, which was sold in 2007.I contacted Enmax customer service by email and told them my situation. She told me she would take care of it and I would not have to pay. I thought that was solved. But they kept sending me bill again I sent them email they did not reply, they called to my house and left message: will send my bill to collection. November 13, 2015 I called Enmax and talked to lady name : Sarah. She said she will take care of it: I will not have to pay or responsibility with the house I did not own for 8 years . But in January 5, 2016 I received letter that my bill was in collection. I don't know what going on with Enmax customers service. They just said but do nothing. I want they to fix their problem and repair my credit. My account number is [protected].

I was Enmax customer for almost a decade. I always received my bills to epost, and I always paid my bills electronically (Enmax was set up as a payee on my bank account). All this was going on for ages, will one day my power was shut off (although the bills were paid up to date). I was working oversees, and I was really puzzled as why the hell they shut off my electricity. Well, it appeared that I have TWO accounts with Enmax - the old one, and the new one they created without letting me know. Customer service provide a reason for creating a new account as something like "contract can't be combined with regular services", or something along those lines. Anyway, I was stupid enough to sign the contract with Enmax for the fixed electricity price, so they changed my account number, took a large deposit for a new account (again, without notifying me), and cut off my electricity as a result of this mess - mess, created by Enmax bureaucracy for their own convenience. WHAT A SERVICE. No apologies from the Customer Service rep, of course. I am looking for a new electricity provider - there is no way I am going to stay with Enmax after this incident. You, Enmax corporation, are arrogant and irresponsible, and you don't deserve my money.

I was billed in May 2015 for 315 m3 of water usage in January 2015 for my residence in Calgary occupied by two adults. I have had my meter replaced, and water softener replaced, and applied for one time forgiveness. They refused the forgiveness and opened a second account for utility at the same address, and added a $424 deposit requirement despite receiving payments of $400 per month since being made aware of this issue in May 2015. I had been paying my usage charges but not the prior water charge. My Util Ac is [protected] and the second Util account for the same service address is [protected]. Other than acknowledge my application for the water forgiveness, there has been no communications from Enmax other than calls to my cell phone and home phone with disconnection notices. These occur because they removed the "Account Lock" at some point. They have also assigned both utility accounts for the one property for collection. I know receive two utility invoices for the one property and my customer service number has now been changed to the collection department. I called Enmax at 11am Thursday Oct 22 and got through at 1pm. They did not claim to have sent me anything, so this seems normal for them to make decisions and go for disconnect. I talked to agent Dion who suggested I try the forgiveness route another time. He put me on hold and somehow I was disconnected on the call. He did not call me back, and I did not have the two hours to call back in to speak to another agent. Enmax's invoices are complex and hard to read. For example, there are six components to the power bill, but in the end it costs an average of $600 per month for a single family home in Calgary ( 2 people) which is expensive in my books. My $319 cu meter of water cost approx $2000 and occurred over 2 days. If it had continued until billing, 90 days later, I estimate that the bill could have been $90, 000. Here are my recommendations for Enmax: Do not make decisions without informing customer. Do not send accounts where customer is paying to collection. Do not open a second account for the same service to allow you to add an additional penalty. Do not remove the customer care phone number from billing Do not remove account locks without telling the customer Do not send repeated phone calls to all phone numbers on file about immediate service disconnection for a customer unless this is the last thing you will do.

Reconnection was to occur 24-48 hours as per email received Thursday July 24 at 11:39am. On Saturday was informed that due to an error the reconnection was to commence starting July 26th. Error is on Enmax not mine; no supervisor available nothing offered to rectify Enmax error. Hung up on 3 times as I was naturally livid. They can easily put my reconnection as an urgent or rush given their error. No explanation nothing given but terrible customer service. I will take this to the Ombudsman and do have documentation via email. This is an Enmax error and they must give me some form of credit to make ammends for their error

A very sleazy company which in the name of business processes will do whatever on their own and pass on additional charges to clients. Please be aware and choose alternate providers. In my case on a rental property which the tenants vacated for 20 days, a land title search was done to find out who the owner is and on a usage of 16.90 a bill was sent for 65.98. I called them and advised them that how come they could not do a property tax search and find out who the owner is or a simple phone call on my phone number would have sufficed, I was advised that I can go to whosoever I want but the charges would not be waived and that they are mandated by the govt. Well guess what I will write to MLA's and premier as well as opposition leader with proof of how they are conducting daylight robbery and then have the guts to say " do whatever you want". Disgusting

Received current bill and the electricity charges (via Enmax) have been increased by over 33%
Direct Energy claims that this reflects one years charges of 'estimated charges'. Each and everyone of my bills indicate actual usage. Direct Energy claims that the costomer must contact Enmax to ascertain the actual reason for this increase, Enmax claims that the customer is to contact Direct Energy. One must go through this 3-4 times before anyone from Direct Energy acknowledges the consumer/customer
Direct Energy advises that they have no control over the meter readers at Enmax, and cannot readily explain why my bill is exorbitant. Invoice indicates that 'enmax' did a reading for the past six years, however, Direct Energy claims it is one year. Again, 100% of the invoices for the past six years indicate ACTUAL usage. How is it possible that there is a 'correction' when invoices indicate actual eletricity usage. Jury is still out, have yet to be advised by Direct Energy the reason for this charge. Oct 15 2012

So about two months ago i was in a bind and wasn't able to make full bill payments (my problem i know) Anyway a "contractor" for Enmax shows up one day to disconnect my power, although since i had dogs in my yard, he was unable to do so. In leaving he handed me a nice green tag that said i had 12 hours (or 48 hours dont quite remember) to resolve the matter or my power would be disconnected. I immediately called Enmax, the lady on the other end kindly informed me of my outstanding balance and that if they did not receive full payment within a certain time frame, they would disconnect my power, and subsequently incur an extra charge to reconnect the power.

In order to pay the account i had to force my own bank account into overdraft and email in a proof of payment which was confirmed and disconnection was averted...great right? unfortunately not, today(August 28th, 2012) i received my monthly power bill complete with a nice extra $40 charge listed under Service changes - financial de-energize. Seeing know explanation of the charge on my bill i called Enmax. It was explained to me that even though my power (two months ago) was never actually disconnected, i was being charged as if it had been, and all i got back was a "Sorry sir". Oh and in case anyone from the company in question is reading this you're more than welcome to go back through my call history with your staff as i know they are recorded and hear for yourself that i was indeed assured that since i paid my account i would incur no such extra charges on my bill.

Rude employees - ELECTRICITY IS A NECESSITY. . . . NOT A LUXURY We moved from a home from having our utilities included to paying utilities extra, so we had to set up utilities. No big deal . .I thought . . because it has been over five years we are considered new customers. I guess the house that we moved into had some issues with the last tenants with not paying their bill. We moved into the place with a bar on the electric meter, so we were only allowed to run a few lights. Having three children we could not run the stove and our kettle for some reason kept blowing it. We set up the utilities and I was wondering what was going on, it is passed the 1st and we can still only run so much electricity, no stove for cooking for my children, as we got to move in a day early. I contacted Enmax and holy moly what rude people in this world. She told me that there is not new tenants at this residence and that there is an investigation out on me, um okay, what is going on? Getting no where with the rude people from Enmax I took my lease down town Calgary and they had to set us up. There is a deposit of $425.00 okay that is a huge deposit when electricity is a necessity Not a luxury, and you have 1 month to pay the deposit or you are cut off? . We have to make arrangements for a three payment process to pay this off, due to the other utilities wanting deposits not to this extreme though. Combine them altogether is quit overwhelming with rent, other bills, the extra moving expenses, children, school lunches, food etc.I received one bill in the mail owing approx 2.00 dollars for the recycling and garbage. I paid for the 1st part of the deposit of $160.00 and thought the other 2nd part owing would be mailed like a bill and all I received was other mail they sent was to the other tenants that use to live here and indicating that there is a disconnecting in effect. (seen on the envelope part) I phoned Enmax and indicated that we are new tenants . . . again, and there is a new account associated to this address, afraid of being cut off due to small children living here. I just received a call from a Tawna another nice employee (shocking) indicating a disconnection notice for me because the rest of the deposit was not paid. I have not received nothing in the mail - Three payment options that I requested for this payment. I paid the bill of $141.36 and paying $160.00, to pay the deposit quicker: knowing and expecting another bill shortly. Dealing with Enmax from when we moved into this place was a extreme nightmare.We Receiving nothing in the mail from Enmax with my name on the it, but did receive the last tenants mail from Enmax, They stated that a statement was sent out May 22nd? The only thing that I received was a phone call to disconnect tonight - because she was being nice" she will let me have a week to pay the full deposit. All this within a month, wow thank you for all the worry free connection Enmax - Awesome company you are running. :) Oh, and thank you to all your employees of call me a criminal because of the last tenants when trying to set up a new account for this residence - Greatly appreciate that! when trying to hook up our NEW electric bill within your company.. Thanks Tawna for being "nice." I guess it takes heartless people to work at a heartless place. I bet it feels good and puts a smile on your employees face with pride to cut electricity off on small children. I strongly think this is a good news story. This place is full of unprofessional, rude employees. Be careful where you move, you might be RED flagged from this company due to other previous tenants from that address, even when you have documentation to prove other wise.

I would like to post exactly what is occurring to us here in Ponoka, Alberta.

First of all I understand that the responsibility of looking after oneself is the primary problem here in my case. That is to say, my parents should have taken steps to ensure that the information they were given was checked.

With that said, the vultures in this province deserve a moment in the spotlight.

Both of my parents have passed away, with my mother passing away in summer of 2010 she left my father behind who was in very very poor shape. Both had been living on assistance for many years.
Dad had purchased life insurance through the Royal Bank of Ponoka, or at least he thought he did.

It turned out he purchased accident insurance.

There was no money to bury mom and with dad not having any income this was bad situation. We buried mom with what we could borrow.

Dad died with the Town of Ponoka refusing to clear a block in the sewage lines at a location where they had replaced a sewer line years ago...that work essentially caused a problem where the old lines from the house didn't match the new lines. Dad died without any dignity at all having to store his ...

Then of course the Royal Bank insisted they did no wrong in providing dad an accident insurance policy that did no good for anyone except for the Royal Bank to take money.

With dad passing the debts are building. We had to borrow money to bury dad. Then I find out that Canada Mortgage and Housing had lent them money to have this house fixed, only to find that the work that was done was not to code and in some cases not done at all...at the time of writing this CMHC has told me that this debt is now on my shoulders. I've demanded to know who the subcontractors were that did this terrible work and as a result I'm not hearing anything from them.

I'm here in the house. I've borrowed thousands of dollars to keep going. I'm trying to fix this house just so it can go on the market and in the process of trying to do that both Enmax and Direct Energy have been threatening to cut off utilities. They've both been informed that my parents have passed away, neither my brother or I live here and we're doing a lot of hard work to try and make this situation work for everyone.

The lawyers here in Ponoka started proceedings for the probate portion of this horrible situation only to tell my brother and myself two months into this work that they wouldn't continue unless we came up with nearly 4000 dollars, leaving both of us to twist in the wind.

I just received a call from Enmax informing me that this account has just been approved for disconnection.

Mr. Fedun either you are a bold faced liar or you don't have a handle on what your employee's are doing, which in that case makes you incompetent...I'd like to ask which one of the above is correct?

I've given up my life in Manitoba to be here to try and fix this situation that has occurred and is mainly due to both my parents not looking after details. The income taxes are behind by years, dad never received his pension because he screwed up and sent photocopies without them being certified...

...and of course the Town of Ponoka Royal Bank who took his money and provided him with a useless insurance policy have all conspired together to make this an impossible situation in which my brother and I are being left with nothing but debt and the very distinct possibility that we are going to lose th family home because we can't afford to stay here and try to fix it up.

I don't know what to do.

But I had thought that I had the winter to make the fixes and do the work I needed to do so that I could fix this whole situation.

Direct Energy representatives have been calling threatening to cut off utilities and now Enmax. The Town of Ponoka has deferred their bills but neither of the above multi-million dollar operations seem to care enough in this situation to do anything but threaten.

Merry Christmas Kevin. I'll be here alone with no money (thanks to the local car shop who sucked every last dollar I had to fix dad's van just so I could sell it...believe it or not they had to replace two reflector lens covers and a transmission linkage cable to the tune of over 700 dollars just so the van could pass the insurance evaluation for the van to be sold).

I'm surrounded by vultures and con artists and you all better know that I'll remember this

For the third time this year, Enmax has shut my power off, without warning. The first time was because my husbands ex wife has not paid HER bill from 3 years earlier, and his name was also on the account.
The second time, my husband had moved, and given them his new address. They never forwarded him the final bill for the previous address, so it went unpaid. Despite hooking up at a new address, they never even attached the charge to a new bill.
Tonight, our power went out again. After calling Enmax, it turns out that they shut our power off over the last bill being underpaid by THREE DOLLARS! So after calling them and making the payment for both the three dollar under payment, and our next bill (which they forced us to pay despite it not being due for another week) they said they would put in a request to get our power turned on. However, over an hour later, STILL NO POWER. I think it is ridiculous to shut off someones power at 730 at night, because a bill was underpaid by three dollars. Enmax states that they gave us a shut off notice, however, they did not. There is nothing in my mailbox, and nothing on my door. Should we not have the right to fix/pay the billing discrepencies before just shutting off our power? I find that this company has made the mistakes in not forwarding bills, or advising us that there is an outstanding charge, and they shut the power off with no warning. We have never recieved a shut off notice, and have been given no opportunity to fix the problem. Then, it takes hours to get the power hooked back up. I may not even get my power back tonight, as they stop turning it back on by 10pm, and it is almost 9. Very poor service, and I am sure I will be charged a fee for getting my power turned back on. Ridiculous.