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Enigma Software / SpyHunter, Stamford, Connecticut Complaints & Reviews - Unauthorized recurring charges!

Enigma Software / SpyHunter Contacts & Informations

Enigma Software / SpyHunter

Posted:    Andy Schmidt

Unauthorized recurring charges!

Complaint Rating:  74 % with 61 votes
Contact information:
Enigma Software Group, Inc.
150 Southfield Avenue Suite 1432
Stamford, Connecticut
United States
http://www.enigmasoftware.com
On 12 November 2007 our credit card was charged $35.69 for "SPYHUNTER 952-646-5288 022". LAST year, in 2006, one of our staff DID purchase the product, order number 1758675. Their product catalog does NOT disclose any time limitation before someone presses the "Buy Now" button:
http://www.enigmasoftware.com/spyhunter_more_info.php

Their purchase form does NOT disclose any time limitation before some enters the credit card information:
https://www.enigmasoftware.com/purchase_spyhunter.php

Since the time-limited subscription as well as the recurring charge are an ESSENTIAL aspect of the purchase (and clearly effects a consumer's purchase decision), it smells like a deceptive business practice to HIDE that information in the fine print that appears ONLY when someone actually clicks on the End User License Agreement link AFTER having already entered their credit card information. If it was disclosed that the purchase last year did also require subsequent payments, then we may or may NOT have opted for competitive products.
Comments United States Software & Games
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Enigma Software / SpyHunter - no way to contact firm


Comments

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 11th of Mar, 2008 by   lilith cohen 0 Votes
I've had exactly the same problem with Spyhunter. Ironic, given that the product is supposed to detect fraudulent internet activities.
 8th of Apr, 2008 by   al 0 Votes
i had the exact same problem, plus the program is totally useless !!!
buyer be aware, DO NOT BUY FROM ENIGMA SOFTWARE (ironic name of business too LOL) !
Al.
 27th of May, 2008 by   geo 0 Votes
Enigma Software is a Scam, they renew and charge without consent and don't give you cancellation policy.

I raised a fraud investigation on my credit card. Please do the same thing if you are victim of Enigma Software scam in order for he credit card companies to take legal action against them
 10th of Jun, 2008 by   john 0 Votes
I have the same problem with Enigma, very deceptive business practice. not only that, the program didn't work and i had to buy
another one to fix the problem. I urge everyone to file a complaint thru your credit card company.Notice how they have no phone # listed anywhere. There is a company in canada with the same name that i called by mistake, and their customer service rep
said they recieve about 10 calls per week complaining about this issue.
John H.
 28th of Jul, 2008 by   Sam 0 Votes
Dri Spyhunter software is faulty and contravenes the Sale of Goods Act (UK), because they are a net company they have managed to deceive innumerable consumers. There is no contact information and any emails you send are replied with a standard automated response. They charged my credit card twice for goods they never supplied and was faulty too. WARNING !! DO NOT BUY ENIGMA SOFTWARE
 1st of Aug, 2008 by   enrico 0 Votes
total scam. damn
 11th of Aug, 2008 by   Lyn 0 Votes
I specifically purchased SpyHunter because it purported to get rid of the virus "Antivirus XP 2008". However, it did not do that, and I now suspect that tactics used by "Antivirus XP" are also used by SpyHunter, in that the scans bring up the same problem cookies, etc., even during periods when the internet has not been accessed. I tried emailing Enigma, but of course the emails got kicked back. Thanks for the tips about improper charges, I will keep checking the credit card billings. Now I not only have to get rid of "Antivirus XP", but also have to get SpyHunter off of my computer. Makes one not likely to trust anything on the net.
 19th of Aug, 2008 by   l marems 0 Votes
They did the same to me. I have to check my credit card. They said they would refund the money. We'll see. Their offered a cancellation which I clicked on and it was a purchase instead.
THEY ARE SCAMMERS!!!
 24th of Aug, 2008 by   Charles Severs 0 Votes
The program DID NOT WORK. The Customer contact page did not work and gave instructions that were impossible to follow. I purchased as it was especially for UAV 2008.
Incidentally some of the UAV claims to be a Microsoft Program. as some pages call it Ultimate Antivirus XP2008 and are labeled MICROSOFT.
I am complaining to Visa..
This is a SCAM noone could be that dumb if not SCAM
 20th of Sep, 2008 by   Seth Walker 0 Votes
I had the same problem, they have stated they issue full refunds, but good luck contacting them. All of the links are broken circles with no real way of contacting the company. I am going to fine a claim with my credit card company.
 27th of Sep, 2008 by   Cheekibegger 0 Votes
I heard about this 'scam' through one of my customers, I sent Enigma a 'ticket', as section 3 of their terms and conditions state:

3. Renewals When you purchase Spyhunter, your account will configured for automatic billing. If you choose not to utilize our automatic billing option, you can change this option only by opening a ticket with technical support and requesting to remove the automatic billing option.

You may do this from the webpage http://www.enigmasoftware.com/support/.

If you cancel automatic billing, we will not bill you for continued service when your account expires and it will be your responsibility to renew your account if you desire continued service. If you remain on automatic billing, your account will automatically renew at the end of your subscription and your credit card will be billed accordingly.

The response to the 'ticket' I sent was:

... cancel your auto-renewal, or print your receipt at anytime by clicking on the link below.

https://secure.reg.net/Customers/OrderStatus.asp?Validate=1&EMailAddress=xxxxxxxxxxxxx@tiscali.co.uk&OrderID=1234567

So basically, they are saying, go to their website, enter your info, and cancel the billing, make sure you cancel everything! Hopefully this means I won't get another charge against my business credit card.
 25th of Oct, 2008 by   joe williamson 0 Votes
Ironically, my computer was not infected until after I purchased Spyhunter 3.0. After no less than the creation of 6 support logs requesting the removal of "Burritos Winreanimator", absolutely NO support was given. Not even "impossible to follow" directions as a recent poster was given. I would certainly NOT recommend this product to anyone and would absolutely define Spyhunter as a SCAM!
 29th of Oct, 2008 by   Michael Brown 0 Votes
I like many others purchased the software to make my laptop secure, unfortunately it was a futile purchase. the program detected a Trojan but was unable to remove it, so I created a ticket and sent it to customer support who sent back a custom fix for the problem that did not work. On the third attempt at a custom fix the entire laptop shutdown and I was unable to restart it. I had to take the laptop to get a reformat and this cost me.
I complained to Enigma and asked for a refund of the purchase price, as the software was unable to do what it was supposed to do, and compensation for the cost of the repair, they basically said tough luck, no refunds after 30 days and no reimburstment of the repair cost and then at the bottom of the email they had the hide to thank me for the purchase of the software.
I agree with the other respondents this company has little or no interest in their product once payment has been received, not at all satisfactory for a company that is supposed to know what hey are doing.
I would recommend to anyone thinking of buying from this company NOT to do it, research all software of this type and buy only from a reputable dealer with a proper office and contact details and good customer service.
 1st of Sep, 2009 by   Ken Deane 0 Votes
I purchased Spyhunter 3.0. It could not do what they advertised. I asked for a refund and they refused. I complained to my credit card company and it finally sided with me when I told them to cancel my account. STAY AWAY FROM ENIGMA SOFTWARE PRODUCTS!
 22nd of Sep, 2009 by   Queenpeafrog 0 Votes
My laptop caught a pop up worm virus and I could not access any internet sites apart from Enigma. I should have smelt a rat, but it was late at night and I bought their product as surpris surprise they new all about my exact virus. I went to pay 29.99 euros for the product but was actually billed for £62.70. Thi is fraud and I am trying to get my credit card company to retrieve payment. But they haven't been particularly helpful so far - Barclaycard Goldfish. If I have to pay this time I will cancel the credit card so that I don't have to pay the renewal. When I woke up in the morning I realised exactly what I had done. Tiredness and overwork can be expensive.
 3rd of Feb, 2010 by   India Villarreal 0 Votes
I've heard the same complaints again and again!

If you feel like you've been wronged by Enigma Software, please email me:

IndiaJVillarreal@nym.hush.com
 5th of Feb, 2010 by   janice hope 0 Votes
I am disgusted.
I do not want your product.
I sent an email to unsubscribe and that activated an automatic billing.
I am sending this email to new Zealand investigators who will alert all New Zealanders via live TV that your company is not to be trusted.
I demand you uninstall auto repayment on my account.
13390610
I am prepared to go on live TV and tell all of New Zealand on TV news your company is running a scam.
 16th of Feb, 2010 by   Enigma Software Customer Service 0 Votes
Hello Janice Hope and Others,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to say that Enigma is not and do not run a scam.

We are a legitimate private company located in Clearwater, FL, USA and we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

I would like to inform you that we have an email specifically for complaints (complaints@enigmasoftware.com) and that I personally read all messages on that account.

I guarantee you that we will find a suitable solution for any problem related to our product or service.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.
 16th of Feb, 2010 by   Enigma Software Customer Service 0 Votes
Hello Janice Hope and Others,

Also, I would like to inform you that I have looked at all the identifiable complaints listed above and they all have been dealt with, including the initial complaint from Mr. Andy Schmidt.

We would like to keep no outstanding complaints and again we work hard to make sure that every customer becomes a satisfied customer.

We sell a service and it is of our best interest that our customers remain satisfied.

All the best,

Alec Malaspina
Enigma Software Group USA, LLC.
 16th of Mar, 2010 by   t_star_77 0 Votes
While running the "stinger" program through microsoft several times and having it not report any problems, I went into the "preferences" tab and found it set at "disabled". I set it to "very high" sensitivity and it found the trojan "enigma spy hunter uninstall" and said it couldn't be repaired. I also keep getting the pop up that takes over my computer which is why I downloaded the spy hunter program. What can be done to uninstall this program and fix this problem for good?

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