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Englander International
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2.8 13 Reviews

Englander International Complaints Summary

6 Resolved
7 Unresolved
Our verdict: Dealing with Englander International, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Englander International reviews & complaints 13

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2:58 pm EST

Englander International The matrass was too firm and I couldn't replace it now

I went to the store of Englander Sleep and their customer assistant offered me to try one of their matrasses. It was very firm, but the customer assistant assured me that within couple of weeks it would become softer and I wouldn’t feel anything uncomfortable. After 3 months I called to the store and said that it was still firm and couldn’t sleep. However, the customer assistant said that it was possible to change the matrass only within 30 days.

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10:07 pm EST

Englander International 25 PDV pellet stove

We have had this stove for a few years now and it has been nothing but problems, auger motors have gone out at least once a year, it shuts down randomly for no reason, very noisy, doesn't put out much heat. Basically a huge pain in the butt and certainly not worth the price paid.

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9:50 am EDT

Englander International Poor Quality

Bought a pellet stove form one of their retail sellers. He installed and from that moment . it had issues and problems. Part after part was replaced . At one point said idiot hooked the theromstat up wrong and it wouldnt throw any heat. Wasted pellets after pellets. Next he couldnt finda proble so he unhooked the safety wires to the door and lid ...this made the stove run continually. Couple weeks a fire in the top of the stove...almost burnt my house down. Fire chief condemned the stove. The said idiot comes back into my house the day after and hooks the wires back up because he doesnt want people to think he was responsible ...He then go to te forechief and tells him it was an exttension cord ! Trying to to take the pressure off him . That didnt fly, because certified wet inspectors said it the most a cord could do during power surge was to shut the stove down! He also at some point changed the lid with serial number and the company was going to give me a stove that was $500 cheaper ! The said idiot actually forgot his tools in the process of hooking up the stove ! He was given a reasonable amount of time to pick them up but refused . He wanted the stove . Yes the same stove so he could further tamper with it more and try to blame it on me further...I said no way ...it needs to go direct to the company since they already aware he changed serial numbers and hooked up the wires...you see my house is equipped with video security cameras! So, I picked out a stove I wanted . the company and I agreed on it . Then calls said idiot saying he wants to know what i want and that he is picking up the stove withut replacement cause it is going to take months to replace...So company flatly iied to me...Two weeks later the company starts calling me again. So does said idiot. When he calls it is quite predictable the Englander calls...So today, I am given an option of no stove . Money back...not for the installation I paid to said idiot ...just the stove money. So i am out, Stove, Installation cost and pellets, high hydro bills because the stove was never running properly, wasted pellets...man I must have stupid written across my head ! They then proceed to say, well you give him his tools back and he gives you his money back for stove and you give him the stove ! OMFG...they know he tampered with the stove, serial numbers dont match ...and they demand i give the said idiot his tool back ! I never held his tools at randsom. He was given a week and then more to pick them up ...however at his time and convenience and without a call ! He is a 250 lb bully and Iam a single woman ...NOT Acceptable

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4:08 pm EDT
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Englander International Sagging

In January of 1907 I purchased an Englander mattress for $680.. The ;next day I changed my mind
and in talking to the owner, he stated that he had his foam mattress for 20 years. Thar's what I bought.
I had it replaced once because of sagging The one I have now needs to be replaced. I've been putting off because of the hassel Today I spoke to a gentalman that asked what I wanted. A Mattress replacerment I replied.He asked "what's the matter with it?" When I said, " same problem, sagging, bothers my back."He asked me to call back the next day to talked to the one in charge. I said, " is he the owner?" He replied was, "No I am the owner". I replied, " I bought this mattress because you assured me that you had this same mattress for 20 years, then who can I talk to?" would not give me a name instead gave me a phone number, [protected]. Few minutes later that phone number called, would not give me his name.and said he was not familiar with Beds, Beds, Beds on 3535 Industrial drive. in Santa Rosa, . Now what do I do? The owner said if I call back again he will not talk to me.

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Somel
, US
Feb 03, 2011 10:05 pm EST

We bought a brand new Englander mattress in April of 2010 from Sleep Zone in Kingsport Tennessee and it's worn out already. There is a huge depression in the middle, but only when you're in the bed. Englander will not warantee this bed because the depression is immeasurable unless there is someone laying on the bed. We wake up every morning stiff and sore and have to fight through the night to stay out of "the hole" as we refer to it. We spent $2700 on this set up and are entirely disgusted over it. I will NEVER buy another Englander product.

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nsqfdn
Jackson, US
Jun 20, 2012 7:19 pm EDT

GOEMMM = Eflkin

Zzonkk
Zzonkk
Basalt, US
Jun 20, 2012 4:29 pm EDT

I see lions in the trees.

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5:12 pm EDT
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Englander International Poor reliability

I purchased a new Englander Pellet stove in Fall 2009 from Lowes. It worked fine for the heating season [protected] and then the beginning of this season [protected]. Suddenly, nothing worked. When talking to the technician at Englander Stoves, he concluded the control panel was no good. The replacement part was over $200 and they were offering a discount to me - I refused since it is my feeling that a control panel should last for more than 7 months of heating season. Of course they have a 1 year guarantee (which is actually 4-5 months since the stove is not in use most of the year). The part is made by the supplier EDM.
Do not purchase a stove from this company since service is not good and parts are not reliable. If you are looking for a $1000 + investment for a pellet stove that lasts 7 months, then Englander is the stove for you. Unfortunately, $1000 can still by a lot of heating oil.
BTW: president of England' Stove Works, Inc. is Carroll Hudson, President/CEO; Monroe VA 24574 - I am sure he would enjoy hearing from his other happy customers (so would Lowes).

Jack Lawrence

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clw95
Erving, US
Jan 27, 2014 2:11 pm EST

I too unfortunately bought an Englander pellet stove. They are useless pieces of crap. They break down constantly and customer service is always busy because the parts are so poorly made they get nothing but angry people on the phone all day. The parts are made to last about 3 days, and they break again. I would NEVER recommend this stove to anyone, and I regularly tell people who ask me not to buy an Englander but to go with another brand. It has been arctic here and the house is freezing because as usual the stove is broken. I have oil backup but it's not enough. However, I am not willing to put anymore money into keeping this piece of junk running. We have spent more money on parts than on the stove itself.

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wtwombly
Hollis Center, US
Nov 05, 2011 5:23 pm EDT

The same thing happend to me, the kicker is that the stove was working last spring. It was unplugged all summer, when I pluged it in this fall there was no lights on the control pannel, I called tech support and they said it was the control pannel amd it would caost 230.00 so i am without a stove now.

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4:46 am EST
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Englander International Nothing but trouble

Yes my husband and I bought a Englander wood pellet stove February of 2010 and this stove has been nothing but a pain my bootie...I have black soot all over my house, the ceilings, my counter tops, my furniture, the dog and even my cats...My white cats are not white, their black...And can u imagine that my family is breathing that in as well...We bought the one stove that is SUPPOSE to heat 2200 square feet and does it? NOPE...We cannot get our living room/dining room (which is connected) any warmer then 70 degrees unless it's 40 degrees outside...Well here in Michigan our winters get pretty cold...It's december now and we've had some really, really cold temps and it was cold in our house...My kids rooms and my room is colder then snot...I would NOT recommend this darn stove to anyone...This last time I had it on, after 3 hours of burning, my burnpot was overflowing because the premium pellets wouldn't burn; they just turn black, then the pellets that are dropping down the shoot are backing up, the glass is totally black, the side of our house is black, it's a mess...We are going to try and get our money back; we still have our receipt, it's not even a year old stove and only used a tad bit in the beginning of the year and a little bit right now and we are very, very disappointed in this product...

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AJEWELLJR
Newport, US
Dec 09, 2011 11:54 am EST
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I BOUGHT ONE AND I HAVE MORE TROUBLE WITH IT ALREADY REPLACED BOTH MOTOR 2 TIME IN 4 YEARS AND NOW ONE GOING AGAIN

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11:15 pm EST
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Englander International the stove

Do not buy a New Englander stove to save money. Do yourself a favor and spend the extra $$ for a better quality stove. I have had nothing but problems since I bought it ini 2008. Everytime you call service the person gives you a different answer from the time before. Its like you have to sit by the stove and adjust it all the time. Then they expect you to clean it every day! What! Then the noise is so loud, blowers... Spend the extra money!

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8:40 pm EST
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Englander International Your putting you life in danger buying from these company!

I bought this corn/pellet stove from Home Depot in 2007. It worked O.K. for the first year. The second year the blower motor kept filling up with soot and carbon. The build-up was so great that the fan would stop running. The pipe for the exhaust would turn RED HOT. I contacted New Englander Stove Works and they said that I would have to clean out the stove everyday! "Yes, everyday" One day when I got home the fire dept. was at the house. The exhaust pipe had gotten so hot that it had melted and fell to the floor. I have a nice 6" round hole in the carpet. When I called New Englander the guy on the phone said "What do you want me to do about it" and then he hung up the phone. This weekend I'll take it to the dump and get rid of the piece of crap.

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9:50 am EDT
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Englander International Mattress and box

I purchased an Englander 575596LT Sienna Latex Pt mattress and box 6/6 and was delivered to my home on [protected]. On 11-13-2009 the salespeople came at a charge of $53.17 to check my complaints of sags, lumps, soft spot and noise. They fluffed the mattress, pulled the pillow top and measured. The box was broken and replaced. Now 3 months or so later I am have the same problem with the noise, but the sags, lumps, soft spot never went away. If I call the salespeople out again I will be charged $53.17 to tell me I have a broken box. I feel that this mattress set is defective and it should be checked from a representative of the company. I purchased an Englander mattress set in 1999 and it is the best mattress I have ever owned. Something is not right with this mattress set.

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Bedfixer1
Overland, US
Jun 29, 2011 3:02 am EDT

I bought the 585595LT Englander Sienna Latex Pillowtop queen in 2010 for $1400.00. At delivery a notice was attached to the bed explaining that sagging of the mattress was normal and is not a defect. The box spring (foundation) sqeeks. I removed the fabric on the underside and discovered that the construction was of 2 1/4 x 3/4 inch cheap knotty pine board frame covered on the top with a piece of cardboard. The wood was supposed to be nailed and glued but the pieces were misaligned so the nails and glue were completely missed in about half of the connections. I had to use about 50 screws to stabilize the frame and make it quite. The cardboard was cut too short and bends inward because it misses the supporting wood. This type construction is typical of inexpensive no name beds, not a well known brand in the $1400.00 range. Englander is a top ten bed company. This particular bed was built by the Fraenkel Company in Olive Branch MS. I have seen the cutaway mockups in stores and they all show metal spring or metal stiffener construction in the $1000.00 plus range. Buyers beware!

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Ouchthathurts
Hoffman Estates, US
May 13, 2010 11:10 pm EDT
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I think ALL THE COMPANY'S that make mattress have been cheating the public big time and it's time we all file lawsuits against them for fraud. They are called a Class Action Lawsuit. Not only are they overcharging for this crap but it's ruiining our backs as well.

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12:38 pm EST
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Englander International poor quality

Bought England pellet stove at Home Depot for a great end of season sale price for our retirement home. Installed it one year ago. Impressive looking unit, supposed to have been top of the line. That's where it ended. A very dissapointing year of operation! Clean it out regularly per manual. Have squeeking lower auger, recirculating blower noise, and pellets pile up on wear plate patrially burned and these are premium pellets bought from a reputable mill. It's performance has been on a down hill slide for the past year. We looked at stoves for over two years! What a dissapointment!

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elizabeth J nickerson
Clinton, US
Feb 08, 2011 1:36 pm EST

both my husband and I have gotten upper resppiratory problems since using the stove It had to do with the air that is blown out of the stove via the fans. there are no filters as there are on hot aif furnaces to filter the air. there is a big film of black dust on everything every day. the inside of my pidcture window is always covered. We will be hecking our sputum to see if there are any foreign items in it.

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7:56 pm EST
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Englander International poor quality

This is by far the worst purchase I have ever made. I have owned my stove 65 days and it has only worked for 6 days. I might add 6 days not in a row. It was dead when it came out of the box. Customer service sent part after part. Finally I had enought and told them to send me a new stove which they said they would . Just one problem, I would have to bring the 238 lb stove to the shipper and take delivery there of the new one and haul it into the house myself. I said no it want my money back. I bought the stove from Home Depot and called them to return the stove. Home depot is now trying to tell me that because I repaired the stove with parts from Englander that I have now modifed the stove and they cannot take it back. I am so angry at the both of them I would never buy anything like this from Englander ever again or Home Depot. I now have a ton of pellets sitting on my back porch, a $2500 stove that dosen't work and englander and Home Depot pointing at each other as to who needs to take this back. I put this on my credit card and plan to dispute it. Take my advise do not buy a pellet stove ever from Englander. This stove was poor quality in every way possible, never worked, missing parts, broken parts and misaligned parts. Save yourself the headache, DONT BUY IT

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7:38 pm EST

Englander International Thermostat

I have purchsed a pellet stove from lowes and we installed a thermostat and the stove shuts off before it should and will not come back on, on its own. Can anyone help me with this?

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2:54 pm EST

Englander International BOTTOM AUGER

WE PURCHASED 2 NEW AUGER MOTORS AND 1 NEW IGNIGHTER WE PULLED STOVES APART A NOTICED BOTTOM AUGER IS WARPED IT IS RUBBING ON SOMETHING WE ALSO REPLACED 1 IGNIGHTER AND IT WAS BENT BADLY LAST YEAR WE SENT A AUGER BACK THAT SPLIT IN HALF AND SENT IT BACK TO YOU AND REPLACED IT FREE OF CHARGE SAME IS HAPPENING AGAIN AND WE WOULD LIKE TO HEAR FROM YOU THANK YOU

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Englander International contacts

Phone number

+1 (888) 909-0551

Website

www.englander.com

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