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Re: woodstoves including Summers Heat, Englander, and timberidge. these are sold by Lowes as well as other distributors. We purchased our woodstove through Lowes in 8/05. It was back ordered and came in 9/05. Well right out of the box it was DOA ! An electrician did the wiring, including its own GFI. We contacted the company. their idea of customer service is to have you hold the phone to the stove so they can listen to it! Well after several such phone calls they sent us a new blower and thermostat. keep in mind this is under warranty yet we had to either install the parts ourselves or hire an electrician to do so! Well aprox every 3 months since the thermostat dies. At first they replaced it. They started telling us to do things like open it and BEND pieces to try and make them work. We average 1 1/2 HOURS per call, most of it being passed around and put on hold. finally being told someone else will call us back. the last phone call they actually told us to just DUCT tape the thermostat in the On POSITION! No one will call us back, answer emails etc. since they have dragged this problem out past the warranty they don't want to replace the thermostat. No one will answer if duct taping is SAFE or if they will cover the motor if using duct tape causes the motor to burn out. they were supposed to have a tech check the last thermostat that we SHIPPED back to them but they admit they never did. As I said they were notified of this problem while under warranty and have yet to properly correct it. This stove does not work properly, the company will no longer return our DAILY phone calls or emails. I plan on notifying everyone possible both online and off until they either correct the problem or have a RECALL due to FAULTY Thermostat. I want it repaired properly or removed from my home with a full refund given. I can and will hold them responsible for damages.
A follow-up to my last post. I received my new auger motor and shaft but chose not to install these parts. Seeing that stove was only on its 3rd bag of pellets I wasn't prepared to start fixing this thing so I ultimately returned it Lowes and was offered their top of the line Englander single auger stove. The new exhaust configuration cost me more time and money but so far so good. Burned 3 bags of pellets each of the past couple weekends with no issues. Anything above a setting of 2 and the fan will cycle itself automatically to dissapate heat build up. Fan is quite loud but tolerable, and after 24 hour burn glass is very dirty and ashes have to be cleaned out. In conclusion, this stove performs much better and gives peace of mind compared to the 2 auger stove
WE BOUGHT OUR PELLET STOVE 12/2010, OUR WARRANTY HAD JUST EXPIRED, WHEN WE HAD A TROUBLE SHOOTING PROBLEM. WE WANT TO THANK MATT AND PATRICK AT ENGLAND'S TROUBLE SHOOTING DEPARTMENT.THEY RAN EVERYTHING UNDER WARRANTY ANY WAY. THEY SENT US 3 PARTS BEFORE IT WAS FIXED, BUT HEY IT IS WORKING GREAT NOW.AND THEY WERE VERY FRIENDLY AND NICE TO US.AGAIN THANK YOU MATT AND PATRICK.WE HIGHLY RECOMMEND ENGLAND'S STOVE. SINCERELY, BRENDA AND TYREE BAILEY
WE RECENTLY HAD A TROUBLE SHOOTING PROBLEM, WITH OUR ENGLAND PELLET STOVE. AND WE WOULD LIKE TO THANK MATT AND PATRICK AT ENGLAND'S TROUBLE SHOOTING DEPARTMENT, FOR ALL THEIR HELP, THEY WERE GREAT, OUR WARRANTY HAD JUST EXPIRED, AND THEY RAN EVERYTHING UNDER WARRANTY ANY WAY.THEY SENT US 3 PARTS BEFORE THE PROBLEM WAS SOLVED, BUT IT IS WORKING GREAT NOW.WE HIGHLY RECOMMEND ENGLAND'S STOVES.AGAIN THANK YOU MATT AND PATRICK, FOR ALL YOUR HELP. SINCERELY BRENDA AND TYREE BAILEY
yes the auger motor will go out every year or so just when the warranty expired and you will not get help from them they dont burn good you will have to clean them everyday I made a new burn plate and put a bigger blower for the inside now it burns better i have been buying my auger motors on ebay the england auger motor is not a full duty cycle they sale them on ebay just got one going to see how it does it is a full duty motor
Sorry my mistake, my basement pellet stove is an Enviro Mini, not an Encore Mini as stated. I have a wood burning stove Vermont Castings " Encore " . Sorry for confusion.
An update to my top auger issue;, after repeated jams this past weekend and total frustration I called englander support, left message and was called back within minutes. Very imperssed with quick return call and friendly support from tech. He came to conclusion that i require new top auger, new more powerful motor and associated hardware which they will ship. Problem was I couldn't give him serial # which is inside hopper lid. Didn't want to chance another jam by opening lid. After stove was shut at end of weekend I got info tech needs and have since left voicemail with that info. I will post my success at a fix by their suggestions or my returning stove to Lowes. Bye for now
Ordered Two parts from Englander, igniter and gasket the idiots sent it UPS, (Eight days) instead of a little common sense of 1/2 lb would be Three days, through the Mail, this is even on there Website as to there process! I have had the Stove since 10/07 what a hunk of junk! only works properly when you really don't need the heat, e-mailed them no comment to this day. Since it appears they use the " MADE IN THE USA" crutch I hope to buy my next stove from China for a third of the price, DO NOT BUY ANYTHING FROM ENGLANDER STOVE COMPANY!
Hey fellow canucker. Man do I feel your pain. My 1500 sq. ft. Englander pellet stove also came from Lowes and resides at my cottage in Haliburton, Ontario. Bought my stove this past October and stove upper feed auger jammed tight after first 20 minutes out of the box. After 3 hours on phone I managed to free up auger ( taking off back panel, auger motor, loosening bolts, emptying hopper, and so on ) and start up stove again. This happened twice more then I discovered set screws on collar connecting auger motor to shaft were not at all tight. So I now think whos your Daddy I fixed the problem...NOT. Now I'm on my 2nd bag of pellets and the auger jams up again. I can't keep doing this every weekend. Its very frustrating and embarassing when guests arrive to freezing cold accomadations. Good news is Manager at Lowes will take a 2 month old pellet stove back. He really seemed to feel my pain, . Englander should be friggin ashamed of themselves for selling crap like this. Advice to potential purchasers.. stay clear of this brand.. try an Encore Mini made in British Columbia, Canada. Got one in my basement for four years now. ZERO PROBLEMS. Cost me $2000.00 but you sure get what you pay for. Good luck to all.
This is for ""CANUCKER'''Tty going to Hearth.com . Than go to FORUM HOME. Than hit FORUMS. Choose, ""THE PELLET MILL AND MULTIFUEL STOVES SECTION. I think you will like this. Hope it is helpful bubibear@roadrunner.com
I am a hardcore DIY'er and have no problems with maintaining and looking after my tools, vehicles etc. I am also a professional landscaper, a licensed mechanic and a tool and dye maker and I can honestly say that I have no problems whatsoever looking after my appliances, but when a brand new piece of equipment does not work out of the box there is absolutely no excuse.
If Englander plans to market and sell a pellet stove with absolutely no regards to quality control then perhaps there should be a Consumer Affairs investigation regarding their business practices. At the very least the BBB should be cognizant of the fact that their customer service outside of their home state is non existent.
We purchased this stove (EP-25) as a secondary heat source from Lowes and as an easier alternative than the current wood stove, but the multitude of problems from shoddy assembly practices to missing pieces to simply poor design is vast.
The customer service line was dialed and left on speaker phone and after 4 hrs and 13 minutes of no response was disconnected. In the first 48 hours of owning a stove that will not ignite, and after using gel on a 2 hour old stove I finally got some assistance from one of Englanders suppliers and one of the chimney companies, who advised me that in my location the only way to get any parts for the stove was through E-bay, on a $2000 stove I have owned for less than a week. Today is actually the one week anniversary for this turd and with a combined total of 1642 minutes of phone calls, I have yet to speak to anyone at Englander.
The issue that the myopic people on here seem to keep regurgitating is maintenance and that it is an economy purchase for the DIY'er to keep their costs down, and I agree, the maintenance and repairs are minor and working on an item as basic and rudimentary as this one is child's' play. The bigger issue is why am I forced to repair a brand new item that hasn't worked, ever? If you purchased a new fridge and when you plugged it in and it didn't work, would you be okay with having to replace parts on it yourself, and why does it have to be an item that large? If I purchased anything that didn't work when I took it out of the box, I would not expect it to have to repair and replace parts myself.
Maybe the car companies should take a lesson from Englander and if they have any issues with a new car under warranty, they should simply send the parts to the purchaser and tell them to repair it, however, with the defect track records of all the major car manufacturers in recent years, the entire global economy would shut down as the world population would all be employed as mechanics.
I think the biggest issues are why are the items of such poor quality at delivery and why is the customer service for anyone outside Englanders home state simply horrid.
By the way, I am from Northern Ontario, Canada and there is absolutely no service available for this stove, not local service reps or from Englander, period.
Thanks for allowing me to get this off my chest.
My stove PVDC-25 is 6 years old and has worked great! Nothing has broke down. I have tore down the gear boxes and cleaned and replaced the grease as well as greased the auger bearings. . Cleaned the vent and auger areas of baked on gunked. No problems!
I'm not sure what the guy above is saying about being a Democrat. I live in NH - a real red state - and I am REAL mad with Englander. Really poor customer service - 2009 Summer's Heat was the worse purchase of my life. The auger seized up in two months, the back draft caused the house to smoke up several times, we had a hopper fire when the motor stopped working. Called customer service for parts ( I am a mechanic so do my own repairs) and was on hold for over and hour, not once or twice but three times. I learned their parts are outsourced from overseas. Cheap metals and poor assembly. The second and last hopper fire caused the side panel to melt - I finally got someone on the phone and I said " This is a real hazard!" His reply - "Oh it won't hurt nothing." Good god amighty.
we bought a multifuel stove from lowes worked a little shottie the first season the fake brick fire panel board crumbled in pieces the first season there is a lot of maintenance if you don't like maintaining things stay away from this stove. Real pain in the ###.second season now and the main control board went $229.95 un---kingbelievable just out of warranty too?My recommendation is stick with plain old wood stoves. If my insurance agent wouldn't have been such an ### that is what i would have done ow and good luck with service
I have a 25 ep and customer service has been super. These stoves are not for you democrats that just want to set it and forget it! They will save you money, a concept that is totally misunderstood to you democrats that just want to complain.
Pellet stoves are only as complicated, as we choose to let them to be.When I was looking around for the different type of stoves that were out there, I was surprised at the number of models and price ranges for these units. I knew that I wanted a "DO IT YOURSELF OR DIY " stove.In looking at different stoves. I bought two Englander stoves. One was a Summers Heat 55-SHP-22 in 2008 and the 55-SHPEP-25EP model two months later. I have had the best results ever with these two stoves. Yes I do have to spend some time every week maintaining these stoves.But have enjoyed the one hour per week that it takes to do so.My home is a three bedroon cape, with a 14x14 breezway. My main heat and hot water source, is oil.But in the three years that I have had these two stoves in service.I've used about three (3) tons of pellets per stove, and have cut my dependency on oil to one tank per year.Thats a 250 gals tank. I've have the best response from Englander tech reps. So as I read the post here about this company and its stoves and employees. I have to say that not all people have the sames ideas, about heating their homes. I you are looking for a cheap and easy way out. There is no such thing in this world. You get out what you put in. There are no free rides.You are either going to have to spend some time and effort, and save money on the stoves, or spend much more money on the higher end stoves and someone service them for a large fee. I do not think that all the negative post on this sight, are helping anybody. Englander makes a product for certain groups. As we all see around us, people are different so are the way we want to heat our homes.I would never speak poorly about any other stoves that are being sold out there today. I think they all have their good and bad points, as per diffrent persons.So I think it would be grand if we would do our looking and reading about different models and makes, and do we want cheaper price, with a little work on our end, or spend lots of cash and be able to expect minimal work.P.S> I live in central Maine and it get cold here, and also when looking for a stove. My advise to people is as was told to me many years ago, when working in the paper mills"I was told the best way to keep things running was to use the 'KISS METHOD OR KEEP IT SIMPLE STUPID " WORKS FOR ME.
Kent101 is a complete [censor], these stove SUCK!, period. I have spent so much time fixing them I know more about them than there own tech support. If you see an Englander stove, run far far away...
We bought the Englander 25-PAH in October of 2009. We experienced problems IMMEDIATELY (E-2 CONSTANTLY and dirty burn). Englander told us to max out the low burn air, and we did. We had to replace the combustion blower, the exhaust blower and the board in less than 6 months! We cleaned this stove every single day and did monthly maintenance WEEKLY. NOTHING but trouble. In December 2010, the exhaust blower failed and we had a FIRE- the stove actually burned from the inside! Englander sent us another stove, but this one is just as bad as the first. We are getting rid of it and are buying an ENVIRO.
DO NOT BUY ENGLANDER STOVES! It is nothing but trouble and IF you can contact customer support, they are just not standing by their product!
We have a 25-ep pellet stove that we got in October 2009. It worked good for a few months but then come January of 2010 we had to pull it all apart. I wouldn't mind having to do this cleaning except that the metal edges are sharp, there's very little room to move, and hard to reach bolts. I disagree that pellet stoves are cleaner then wood stoves completely everyone's feet are always black with soot even the cats. This stove has been nothing but trouble. I'm upset I spent so much on it, only to be constantly buying parts to fix it.
I went on their site to complain and you can't even write a review, you'll only find testimonials that are hand picked to say only the best things by them. I will never buy from this company again.
Hey, glad to hear I am not the only one having problems with these stoves. I look after eight homes with pellet stoves. Harman, Enviro, Whitfield, and Englander stoves. Funny thing is the only ones I am having problems with are the Englander stoves. I have emailed the company, with NO response? I have talked to them on the phone and of course it is all my problem, (wrong pellets, wrong setting, wet pellets, blah, blah, blah...) They do not want to warranty anything. I have told these home owners and everyone I know to never ever buy an Englander Pellet Stove.
This is to Kent101 (Ignorant Republican [censor]) If you took as much time to READ the complaints as you did to write your bashing comment, you would have realized that MOST of the problems started right after installation. That would have nothing (and I repeat NOTHING ) to do with people not taking care of their belongings. We too bought an Englander pellet stove, had it professionally installed, and have had problems with it since- which, by the way, has only been 6 days. Not really long enough to be abusive or destructive with it. Actually, it is the second one that we had in 6 days- the first one had issues, so Lowe's delivered a second one and this one is doing the same thing. It has a HORRIBLE vibration to it. It actually vibrates our whole house. I have not slept in days- I finally had to turn it off and turn the heat back on. And, we too had called the tech support and were left on hold. We were told that the auger needed to be aligned and we had to do it. If the unit were a few years old, I might agree to fix it myself ; but not after a few days. Not good cusstomer service in my opinion. We will be returning it and getting our money back. There must be a better brand out there!
P.S. Kent101- We do take very good care of our belongings- even if we are Democratic !
thanx for sending the mannual what i didnt say was i keep having problems with stove shutting down it doent seem to want to run on any heat rang over 5 it shuts down and just has an E in the heat rang window tried calling the 1800 numb. but its allways busy and cant seem to find any one in my area that works on it [ clinton ct.]? i do like the pellet stove over wood but if i cant keep it running its usless and on 5 when its 10 deg. out it doesnt do it mike. mfp1024@yahoo.com
We recently purchased a 25-PDV England Stove. It's awful. I am extremely detail oriented, so I read the entire manual prior to installation. After starting the stove, we monitored the room temperature and the temp never got above 52 degrees. This 25-PDV is built to heat a 2200 sq/ft room, the room we were trying to heat is only 500 sq/ft. Also, the entire basement was filled with smoke after four hours. The exhaust pipe is hotter than the air coming from the stove. The air outside coming from the exhaust is hotter than the air inside. I disagree with those that say if you love your stove it will love you back. A brand NEW product "off the shelf" should work without issue for a good deal of time before any service is needed. The NEW product should not require numerous phone calls to the manufacturer, nor threats of return to get a response from them. Their phone line is always busy, I actually had to fax in a threat of return to get any response from customer service. And when they finally called me, I was told I would be put on hold for fifteen minutes but the actual time was 40 minutes.
I was excited that my boyfriend bought a product made in Virginia since I am a native. HOWEVER, their customer service reputation and product reliability do a grave injustice to our state. Since I only live two hours from Monroe, I'm seriously considering loading this POS into the back of my truck and driving it to them to return it. I will NEVER purchase another product from this company! And, for those women out there who say "MAN UP", I'm a woman and extremely competent. I remodeled my entire house myself so the issue is NOT a matter of "love your stove and it will love you back so stop whining".
well after reading this im not sure we bought are house in aug. of this year it has a englander pdv25 that they left it has been working well its date is 8/02 just resently it wont run on any # over six iv never had a pelleet stove allways had a woodstove i relealy like it dont have to mess with all the wood but i dont have a mannuall for it and not sure if im just not running it correctly looking for for a mannuall? it does give good heat and has saved me money on my oil bill where can i get a manuall? mike mfp1024@yahoo.com
We just bought an Englander pellet stove used. It is 3 years old. We went to Englander to get pipe and etc to install it. It needed a new upper auger motor. The guys in Parts and Customer service were GREAT. The CS guy asked for the information on the stove so he could put it in our names, and found that we were entitled to a new, improved bottom auger, which he gave us right then. The stove works great, no problems. The only problems we have are with the pellets. The poorer quality, the more problems, one type of pellet we bought will not slide down the bin into the auger, it will feed straight down and what is on the sides won't slide down into the feed hole. We have to watch that as the stove will go out if the pellets don't go down. The stove thinks it is out of fuel. If anyone has any ideas for this problem, let us know. We clean the stove every other day. I think general maintemance is the best solution to any machine. Also, anything that I would order, would get a good going over, tightening nuts, bolts etc. Shipping and handling can loosen these things. The stoves are made in Virginia, and shipped all over.
I have had my englander stove for two years, it's model number 25pdv. I can honestly say it has operated perfectly since i have owned it. The one thing about these stoves that has been mentioned before, is that they have to be cleaned regularly and thoroughly.This is a small trade off when you consider how much money I am saving by not buying oil. The other thing to remember is that you must use quality hardwood pellets. I use energex hardwood and am very satisfied.
I have a 25 pah and it constantly has an issue. Cust service at Englander basically told me to not call again. Very rude to me. If anyone can help with this thing I would like some input. It does not have good air flow. The glass gets black quick and 2 times now the exhaust fan has gotten full of creosote and has melted the aluminum and dripped it on the electric wires and caught them on fire. I am very frustrated and at a loss with this one. I have only had this for 1 year and to the guy earlier I am not a democrat! LOL! In any case if anyone has any input I would like some help here. Thanks
I just recently purchased a brand new England Stove model: 25-EPI and had it installed by a professional, certified installer who also happens to be a firefighter! After installation he could not get the fire to ignite. He suggested I call the manufacture and here is where the story begins. I am a young individual however the individual on the customer service side did not realize I suffered a stroke. I was instructed I needed to PULL the insert out from the fireplace. I said you have to be kidding me, and he insisted that I try to move the stove so he could assist me. I was finally able to do this and I was on the phone for a good 1 1/2 hrs with the customer service tech. It was on this call and this is very important to know, this company DOES NOT SUPPORT TECHNICAL ONSITE SUPPORT. These stoves are manufactured for the end user, yes that is right you to do all of the mechanical fixes via a telephone call with the customer service tech on the other phone. I was told if they need to mail me a part it would be my responsibility to install it, of course with their help. Had I know this I would have never EVER purchased this manufacturing brand. To me that is not a warranty. So now it has been 2 weeks and the stove will still not light and it is the first week in November in New England, yes it is down to the 30's at night now.
It was also on this call I was told I can simply just light the stove manually, of which I replied again you have to be kidding me this is a brand new stove of which is still covered under warranty. No reply to that one.
I should also mention that the small town supply store that I purchased this stove from tried to stand behind the product even if the manufacture would not, however after the store sent their service tech to the house for 2 hours of non billable labor, they have pretty much told me at this point I have to go through the manufacture technical support center for further assistance.
I tried calling again technical support to get a manager on the phone, where I was put on hold for 30 min without a tech picking up and therefore hung up. What triggered this call today was the manufacturers tech told the store I purchased the stove from now I need to have a fresh air intake installed in my chimney. Upon hearing this I called the professional installed where he commented he highly disagreed and would be completely surprised if this in fact resolves the fact that the igniter is not close enough to the collection pan for the pellets. I can't even see the red glow when the collection pot is installed and the unit is running. Installing this new air vent will run another 150.00 approximately in the chimney and the installer does not believe this will resolve the issue. Therefore I will call back England Stoves tech tom and request to speak to a manager to find out the next step after I have this vent installed and it STILL will not light. In the mean time I am continuing to spread the word that this company has EXTREMELY POOR CUSTOMER SERVICE and beware when you purchase one of their stoves. If you are not a handy do it yourself individual, this stove is NOT for you. I will post again after I get the managers reply to my comments. Wish me luck!
THOSE THAT ARE COMPLAINING ABOUT THEIR STOVES QUITE SIMPLE: MUST BE DEMOCRATS! [censor]S! IDIOTS! THIS STOVE IS A GOOD BUY AND IS MADE MORE DURABLE THAN MOST OUT THERE! WE HAVE ONE AND IT IS GOING ON THREE YEARS! NO REPLACEMENTS SO FAR! I BELIEVE IT IS ALL IN HOW YOU TAKE CARE OF YOUR THINGS, IF YOU'RE A SLOB AND CARELESS WITH THINGS, SURE YOU'RE GONNA HAVE PROBLEMS!
SO, IF YOUR ON THE EDGE TRYING TO DECIDE ON A GOOD PELLET STOVE, PICK THIS ONE AND IGNORE THE [censor] NEGATIVE COMMENTS HERE! IT'S A GREAT STOVE!
3 or 4 thousand for a harman or bixby no way ill pass, its a machine and needs to be maintained, iv saved thousands over the last 3 years true it needs sum tinkering but i love my timberridge corn burner, i went form a heating cost for one winter 2500 to 3000 for oil to 900 in corn u do the math hook up with a local farmer for my corn and use 3 to 4 ton a year thats 2 grand in my pocket !
I too bought one of their stoves from Home Depot (like a previous post author, I should have known better). The first year it worked pretty well, with few problems, although finding someone willing to install the stove was a problem. With all due respect to another post author, if buying such a stove requires that you be able to install and sevrice the stove yourself, they should say so upfront. Instead, both Home Depot & New Englander tout how easy it is to do yourself (even a caveman can do it? unfortunately, not every one can move these suckers around to install and maintain). Replace gaskets, yes, most everyone can do that; move the stove away from the wall to clean and or replace blowers, replace sensors or control panels - HA!
This year, year 2, despite finally finding someone to service the stove in the fall, the stove has been very troublesome: igniter failure, back drafts, etc. No technical support available on weekends and no one locally who knows the stove brand and will service it. They don't want to accept the liability. House fire anyone?
I should say that I clean out the stove religiously...daily, weekly, and so on as recommended by the stove company.
I would gladly accept occasional problems because I have saved money on oil (even figuring in the cost of electricity and good quality pellets), but the technical service is BAD. They need to certify local heating & electrical people to service the stoves or be honest about who should buy them.
2/23/2010, I bought a factory second in Oct 09 and it is a real life saver. I have baseboard electric, bill where averaging $1000 a month, in winter. Now down to $400. As for the stove, it ran for about a month, the bottom auger quit and the unit back burned into the hopper, it was scary to say the least. Called englander to get parts, since it was a factory second, I didn't think it would have a warranty. Talked to the service guy for a while and he said it still has a 1 year wannanty. They sent two new auger motors and bearing overnight, $400 worth of stuff for free. They where super nice to deal with and I have had a problem since. I think the two auger system is a poor design, but they now have the one auger system to avoid back burn. All in all still very happy with my stove and company
I am very disappointed with the quality of this product this stove ran at most 9 months (I don’t find a need to run it during the summer months) and for a motor to fail this quickly and not be covered under warranty is just very poor customer service.
Worse yet your service representatives deny any issue with this motor, below you will find just 2 links out of several I found where customers have experienced the same motor failure I have.
To stick your head in the sand and deny a problem exists either with the motor or a over am auger heating issue exists leading to premature failure is quite shortsighted because sir when you fail to stand behind your product your not loosing just that customer your loosing many, every person that the wronged customer knows will be made aware of your products shortcomings. And thanks to the internet your auger problem is impossible for you to deny. And your reputation hinges on how you handle these issues and in every case I have read about you have fallen short of the mark when it comes to honesty and reliability.
Rest assured sir when this product needs replaced I will be taking a serious look Lopi or Harmans product line they may be a few dollars more at initial date of purchase but it will be money well spent for a manufacturer that will stand behind their product with a far superior warranty
I bought a 25-PDV from the company in 2006 and I've had a wonderful experience with it! It took four years before anything started to go wrong, and even then it was because the unit wasn't being run properly. (Some one stepped on the outside air intake and didn't tell me it needed fixing.)
I bought it because it was described to us as very DIY and user friendly, which it has been. I've been able to replace all the parts myself, being a woman with only a little mechanical knowledge and my husband over seas, I was very surprised by this. You need two different sockets to take the whole thing apart and there are step by step instructions for just about everything on the website.
It does take a while to get customer service, but I've found that's because I'm on the phone with them for about an hour doing different diagnostics and trying different fixes. It seems to me the long wait time is /because/ they have such good service. I've had nothing but good advice and patient help from them.
I have an Englander and I have found the motors to very poorly made. Korean junk. Dayton makes a better motor but the rotation is CW instead of CCW. The stove would be great except for the motor quality.
It has been my experience that England's Stove Works has always been responsive to questions I may have had. I contacted them before I purchased my unit and everything the sales manager told me has been correct. The sales manager was very friendly and informative. He walked me thru what I was trying to heat and suggested that I purchase the smaller 25-PDVC, because that was all I needed for my purposes. I hope you all are able to have your issues resolved.
I bought an englander 25 pdv in 03, worked great till 07 then auger motor went. I bought a motor for $130. problem solved til last night, now both motors stopped . What gives with these motors? I shut the thing down weekly and scrape it out and vac out ashes. Is there something I'm missing. I love my pellet stove, if I could just figure out the motor problems.
My Englander 25-PDVE pellet stove is nothing but a boat anchor!
I bought it in Sept. 2006. I can't burn the stove at a 5 or higher because after a few minutes the stove will automatically show it's burning to hot and start running at a one. I've had to replaced the heat sensor like 5 times now and that doesn't fix the problem. I've even replaceed the control board once.
They won't tell me how to over ride the sensor so the thing will burn properly... They just keep telling me I need another new heat sensor!
I WILL NEVER BUY ANOTHER ENGLANDER PELLET STOVE AGAIN... and I stongly suggest to anyone that is thinking about buying one... NOT TOO! Save yourself the aggrivations!
and as far as I'm concerned the people on here writing good things about the englander pellet stove... well they probably work for the company and are trying to make company not look so bad!
Well, you bought a pellet stove. Don't you think it is a gimmick from the start. Buy pellets, three motors, it is electric! What ever happened to good ol'wood stoves. No pellets, no motors, no electricity. You buy a pellet stove you are just asking to be a consumer -- That is my two cents, Thanks!
I can't believe what I am reading...we purchased a Englander pellet stove in 2004...it worked fine so we decided to purchase another one the following year ( same model ) for the basement . The second stove has been nothing but problems from day one. We did get it to work for a short amount of time but has been unusable for the last 2 years . Again this year we have tried to get it working and still nothing . We have replaced 2 control panels ( not cheap ) and a heat sensor . It starts up but shortly afterwards a U5 code comes up and then a E2 code comes up and it shuts down .We have done everything that we can read up about on-line to help solve this problem since that is the only help you can get because Englander pretty much has no tech help. I've called and can't get thru to anyone, I've e-mailed them repeatly and I got a reply with a one word answer...whats that?I've e-mailed them telling them what I think of their tech department and how I would never buy another one of their products because of the way they had treated the problem..NO answer to that. But need a part and they ship it out at lighting speed. They can respond to them making money off a product which is useless . We have had this stove for 5 years and only have a small amount of burn hours on it . We spent a great deal of money on it and it is a piece of crap. You can't fix it because you can't get anyone at Englander to talk to you and if they do return a e-mail it only makes you mad with their one word answers...I think this company should be turned into consumer protection and let any company who carries this product know you will not purchase it and why...and maybe then they will choose not to sell it in their stores and Englander will get the hint. Anyone who is out there looking to buy a stove DO NOT purchase a ENGLANDER STOVE..they are nothing but problems...and you are stuck with it ...no way to get help...no way to get your money back...it's a total loss on your part. How are they getting away with this ?
I purchased my second NE stove October 9th. I was tricked actually, thinking the SUMMER'S HEAT brand wasn't NE (what a fool I was!) After a terrible experience with my first NE stove I vowed never to buy another one, which I unkowingly did. Piece of junk! It doesn't feed properly and the flame hardly ever gets above the burn pot, regardless how high I set it. I have a relatively small room and it doesn't even warm it up. I've made close to a dozen calls to their so-called 'technical support' and every time I call they tell me something different. Last time I called they wanted me to replace the motor! I didn't spend 2, 100 bucks on this thing to have to rebuild it. I finally called Lowe's and they have tentatively agreed to a refund, but I still gotta hire someone to help me carry this pig from my living room to my truck. Never again!
I'm planning to purchase a new pellet stove. I am considering one of the New Summers Heat Englander stoves sold at Lowes. For those of you with the complaints about your units, what stove would you have purchased instead of an Englander?
I've had an older pellet stove for over 10 years, parts are too spendy, and it's time to upgrade.