Complaint Rating:

On 10/9/06 I placed an order with Yourmusic.com for 2 CDs (#YM002921395), a Vivaldi and a Telemann disc. On 11/10/06 this company then charged $12.98 on my debt card for the 2 CDs. A day later the Vivaldi CD arrived. However, I never received the Telemann disc. I complained to Yourmusic about this state of affairs by email through its complaint division on 11/15/06, and followed up with a second complaint on 11/21/06. I received an email notice from Yourmusic a day later after each complaint acknowledging receipt of my email and a prompt resolution of the problem. Empty promises! To this day (11/30/06), Yourmusic has never responded to nor acted upon my complaints. I still remain without the Telemann CD, despite the fact that Yourmusic charged me for it twenty days ago.