Complaint Rating:

While visiting the Radio Shack store in the Green Acres Mall this past weekend, my boyfriend and I noticed a sign for a cordless phone which was on sale for a limited time. The phone was a Radio Shack brand two handset unit that was on sale for $29.99. The sign for the phone listed that it was equipped with a digital answerer and that phone messages could be checked both from the unit and remotely. I called one of the employees and asked if the unit had an answering machine. He said no, and then stated that the sign said digital answerer not digital answering. When asked what exactly digital answering meant he responded by shrugging his shoulders and stating "I don't know." He then proceeded to stare at me for about 30 seconds until I asked him if he was going to ask any of the other associates or a manager to obtain an answer to a CUSTOMER'S question. He jumped as if he was startled, said ok and walked over to another associate who was busy helping a customer. He waited there for about two minutes until he realized that the other associate was busy and would not turn around. Not once did the associate that was 'helping' (please note that I am using the word in the loosest sense possible here) me say anything. Not 'excuse me' or 'can I ask you a question', nothing. He then proceeded to do the same thing with two other associates who were helping other customers. My boyfriend and I were then shocked to silence when he began repeatedly walking in a circle between the three other associates while waiting for them to finish up with their own customers so that he could ask his question. He then walked to the back of the store. He was out of sight for about 1 minute. When he came back, he had the nerve to say, "I asked everyone in the store, and no one knows what that is." When I asked him how it was possible that none of the Radio Shack employees could know what it was when the phone was the store's brand, he just shrugged, said have a good day and walked away. I have never witnessed such blatant incompetence by an employee before and hope that I will never have to again.