Menu
Empire Today Customer Service Phone, Email, Contacts

Empire Today
reviews & complaints

www.empiretoday.com
www.empiretoday.com

Learn how the rating is calculated

4.4 838 Reviews

Empire Today Complaints Summary

690 Resolved
147 Unresolved
Our verdict: Expect excellent service from Empire Today. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Claimed
Empire Today has claimed their business profile
Get notifications about new complaints and reviews of Empire Today. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Empire Today reviews & complaints 838

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Empire Today reviews & complaints

ComplaintsBoard
T
9:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Empire Today beyond horrible customer service / wrong carpet colors ordered

Empire sales rep “Tim” met my wife at our house on Wednesday, April 30th. After giving Tim an $800 deposit for our two rooms plus a hallway of carpeting Tim gave my wife his cell phone number to call if there were any issues. According to Tim, he was good at promptly calling back if there were issues. Being I have a relatively small house I sat on my porch as the installers arrived and began the carpet install on Saturday, May 3rd. (I first verified the two colors of the carpet as my wife told me I’d be asked to.) After completing one room this is when the problems began. (Note our issues are not with the installers. Both installers were polite and appeared to be knowledgeable and qualified.) The wrong colors were ordered for the wrong rooms. The bedroom and hallway color that was incorrectly ordered was installed in the living room but fortunately the living room color that was incorrectly ordered was not enough to cover the hallway and the bedroom. At this point the decision was made for the installers to return on Thursday the 8th to install thebedroom and hallway color that they would correctly order. Whenever my wife arrived home after work on the 3rd and the installers had left she immediately called Tim to complain about the order mixup. As of Monday night the 5th we’ve received no return call from Tim but the installers did call to verify that they would return on Thursday the 8th. My wife then called the Empire 800 number on Sunday evening. Marie the operator offered no apology but said that someone would call her. Again as of Monday night the 5th we’ve received no phone call. Due to the incorrect carpet orders we have carpet tack strips between two rooms and our bathroom that we had to lay towels over. Again though I feel that fault does not lay with the installers I foolishly paid them the remaining amount of the balance due. I do feel some measure of relief that they at least had the courtesy to call to confirm their return date.This will be our first and last business with Empire Carpeting. I’ll also be spreading our horrible Empire Carpet experience on Facebook, word of mouth, or whatever medium it takes to prevent any friends (or even enemies) from the total aggravation we’ve dealt with

Read full review of Empire Today
Hide full review
ComplaintsBoard
E
9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today high quote

After remodeling our old farm house, I got a quote from Home Depot for carpet in two bedrooms. I called Empire for a quote and was so surprised to get an extremely high quote for a cheaper carpet. When I showed the salesman my carpet sample from Home Depot and their quote, he went back to his car and showed me a better quality carpet sample and said he would lower the price to match Home Depot.with his "family discount". I asked where were the 2 free rooms they advertised and got stupid answers like-We do better work, and we can come tomorrow and you have to wait 3-4 weeks for Home Depot. When I told him I wanted to think about it and let him know later, he continued to pressure me to pay a deposit. I asked if I could cancel and he said yes, and it was in writing.
So I paid him a deposit of $50 to get rid of him. When he left I immediately called the number to cancel and complained about his sales tactics and the high price. The next day a representative called to offer a better price. I had already called Home Depot and they had the carpet in 5 days and came the following day to install. BEWARE, they are scammers and the salesman only has his commission in mind when giving a quote!

Read full review of Empire Today and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
M
M
M. Son
Ferndale, US
Jun 01, 2009 8:24 pm EDT

cashed my check for 200.00(checked with bank). Then took balance out on my credit card, (checked with them, took the money there too.) promised to install today, 6/1/09. workers come out with only half the order written up. They did'nt even know they were to tear up a sub floor and ply wood. so they couldn't do the job. so here I sit with kitchen stuff in my living room! and I'm told they cancelled my order! What the _ _ _ _?

C
C
Company Response
Northlake, US
Jun 15, 2009 4:08 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

ComplaintsBoard
A
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today bait and switch

Empire today salesman came to house measured rooms 2 bedrooms and my great room showed me carpet samples and then quoted a amazing price for installation complete with furniture moving and hauling away the old. I signed the contract with them and set an installation date only to have the salesman call me the following week claiming he had not included one of the rooms and the price would increase by approx. 350.00 more than quoted and signed for . Was I agreeable to the increase. Now by law I could have insisted they sell at the price quoted but what would I get? How would it be installed?nothing but a bait and switch scam! Offer to good to be true obviously!

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
6:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today poor installation

Hired Empire Carpet to do 2 bedrooms with closets, a bathroom, and stairway. They wanted to be paid fully before any work was done.. I refused. They set carpet out in the street and unrolled it so they could cut it. A car drove right over it. I don't blame the driver because he had no other place to go. After the carpet was partially installed, I criticized the workmanship.. The carpet was cut short in places and the metal molding strip at the top of the stairs was dented and bent up at the ends. One seam looked terrible. The installer had a fit and started swearing at me, He called me a "F" ing A hole. I refused to pay until the boss showed up. I showed him the terrible installation and the closet where they only did 3/4 of the area. He came back the next day and did the work himself. I suspect the quality of the carpet installed was not the same as I picked out.
I would tell anyone to not even consider this company.

Read full review of Empire Today and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
T
T
Thetruthsohelpmegod
Philadelphia, US
Jan 21, 2014 9:34 pm EST

Thanks for the heads up on this outfit.

ComplaintsBoard
J
1:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today bait and switch financing

We bought our home in 12/12 could only afford hard wood floors for approx.1/2 of the house on a 12 month 0% intrerest balance due loan through Wells Fargo. This October they were advertizing thier normal bait and hook sale so we got caught. We wanted to finnish the rooms that we did not feel comftorerable to do money wize. The financing was a must. we still owed approx. $1, 600.00 due 12/23/2013 from the original $5, 800.00 so we wanted to buy the new flooring for $3, 600.00 and refinace the $1, 600.00 for their standered 12 month 0% Starting the first payment in November. The salesmouse called his boss for comformation, He Said No Problem. Until we got the bill Wells Fargo wants the $1, 600.00 by 12/23/2013 and 27.99% if paid 1 day late that is $447.84 intrest = $2, 047.84 The irony of it all is we bank with Wells Fargo and when we talked to our branch manager she made some phone calls and said all they had to do was re-code their input info.She said there was nothing she could do fo us as WF costumers and Empire Today will not speak with us.

Read full review of Empire Today and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jen Duncan
, US
Dec 29, 2015 12:13 pm EST

We were told we were being financed with Wells Fargo and we have some shady company with a website i ve never heard of before.

ComplaintsBoard
D
5:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today Excessive Pricing

Had an estimate for about 517 sq ft of flooring - first price came out to almost 10, 000 dollars, final price was lowered down to around 7, 000 - basically anywhere between 13 and 20 dollars a sq ft. Was just going to lay it directly over existing tile - no rip out what so ever. Only about 6 flavors to choose from - there are allot better materials and more available out on the market - please do your home work before working with these folks.

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
1:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today unprofessional salesman

I made an appointment for an in-home estimate with Empire Carpet. At first the salesman seemed nice and professional. He measured our basement for carpet installation, I chose a carpet and he gave me an estimate. The estimate was almost twice the price of two previous estimates that we received from competitors. I explained to the salesman that my husband and I could not afford to pay that much. He asked me to call my husband at work so that he could speak with him. I informed this man that my husband would agree with me and that we were just not willing to pay that much. He became extremely frustrated stating that he usually does not leave a home until a contract is signed. I reminded him that I called his company for an estimate only. He then asked me in front of my children "Are you afraid that your husband will come home from work and smack you around if you sign the contract?!". At that point, I asked him to leave my home. Later in the evening I received two phone messages from the same salesman stating that he was going to come back to my home to discuss the estimate further and get the contract signed. I did not return his phone call and he did not end up back at my home. I ended up going with Molyneaux Carpet who were professional and had enough product in stock that we were able to find what we love for a great price.

Read full review of Empire Today and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
B
B
B. A. S. Jones
Brookville, US
Oct 18, 2013 9:42 am EDT

This complaint about carpets and how Empire does business made me decide to look for some other experts who know how to do the job. I know Empire has an ad on TV and its only to pull you in and charge you double the price. I figured it had to be gimmick. That is why the salesman would not take NO for an answer. Smart Lady :)

ComplaintsBoard
A
9:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today bad quality, worst service

I had the option to use another company for the same price and I am beating myself up every day for deciding to go with Empire!
I was promised compete satisfaction when ordering my hardwood floors. I complained from day 1 of installation, and one month later the issue is still unresolved. Apparently my sub floors are not level, but the installer did not mention this or do anything to correct them. Instead the threw the floors down and left. The supervisor did not even stay once he dropped off the supplies. I have had 3 people come to look at the issue and am told the floors need to come up and be leveled and that I WILL NEED TO PAY THE FEE. Now had this been addressed during the installation, I would have understood the additional cost. But one month later, I am still living with poor quality floors and a mess of a house (knowing the floors might be taken up again) and I am expected to pay full cost.
I also was never shown a sample of the quarter round molding - which I hate! I am told Empire does not offer anything else, so take it or leave it. Anyone can notice that it does not match the rest of the molding in my house. Someone should have brought this up during installation.
To top it off, the actual installer called me yesterday. In very broken English he told me the floors should have been leveled and glued down (not floating), but that the "company" doesn't allow them to do that. Apparently Empire cares more about money than quality. Horrible quality, horrible service, and satisfaction is clearly not guaranteed.
My only suggestion would be for Empire to step up and correct the issue by leveling the sub floor and gluing down the boards at no cost. The estimate I received the company I should have gone with included this. Why, oh why didn't I go with them?

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
1:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today not honoring signed commitment, not providing refund, bad customer service, rip off company

We have a written agreement dated 9/11/13 with company sales manager Ross Troquato who came after the appointment was fixed by the company. He signed a written agreement, took $587 from us and agreed in writing for a NET 30 day account for the company for $1175. On Thu afternoon he called say that company would not give 30 day account and wanted us to pay cash. we have made numerous attempts to confirm in writing their renigging their written undertaking. We have made numerous calls but cant get anywhere. Saturday 14 Sept is the installation date as we have a massive radio campaign starting on 9/16, Major newspaper ad from 9/17 and ribbon cutting ceremony by fremont chamber of commerce on 9/18. We have been made to suffer damages and loss of face. There is no sign of refund at this stage and no communication from the company inspite of numerous calls. Our email is [protected]@gmail.com.

Read full review of Empire Today and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
D
D
dennis flemmens
,
Dec 17, 2007 12:00 am EST

Empire carpets is a small family run business in jacksonville, fl that prides itself in doing quality work. Please check your receipts, they probably say " empire TODAY" not empire carpets!

E
E
E and L
Oxnard, US
Aug 21, 2009 12:11 am EDT

people should complaint about company they are not happy, its give other people the change to decided if they want to deal with this company

ComplaintsBoard
D
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today mistreatment of furniture

I had carpet installed a year ago. While they were here, they put my furniture out on the patio. I was upstairs and noticed it was raining. I had to tell them and they quickly brought the furniture in. That's not my major complaint, just an aside regarding the lack of care they take with your furniture. I had an almost new bed that was soundless. Not only did they not put it back together correctly which I had to repair that same night, but it now squeaks and squeaks a lot. When I looked to see what the problem was, I found that instead of unscrewing the screws that held the slats in place, they yanked them out, stripping the holes in the wooden frame. I've tried tightening, using larger screws, even toothpicks, but had guests, who commented about my "squeaky bed" ... Really, when they hire these Mexicans, or whomever, they are (only one of the crew speaks English), don't they instruct them on anything except getting the carpet installed as quickly as possible? I'm frustrated and angry and will never use them again.

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
11:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today poor installation, rude contractor never ontime

Do not purchase from empire!
I told contractor the day he installed carpet that I could feel something sharp in numerous areas. He pounded it with a mallet a few times, but that did not fix the issue. I thought that maybe with time, it would be ok. Empire pursued us for more sales and we told them we wouldn't use them. The carpet looks cheap and feels cheap. We supposedly got top of line carpet and padding. 2 days in a row they were supposed to come fix all the sharp tack strips and both days they were 35-40 min late. The first day the contractor argued w me. So I told him to leave. The second day they showed up during our dinner which was 40 min after sched 2-5 timeframe. I hate empire. What a rip off.

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today poor quality carpet

We bought carpeting from Empire, two times we had to get them to come out and replace the poor quality carpeting they installed even though we paid for the "best" carpets they sold...well not! The carpeting us stretching and looks terrible. So I called customer service and made a complaint. I was told that I had to pay $80 for someone to come out and inspect...what a scam. They install inferior product and they want me to pay to verify that! Stay far away from Empire!

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today false promised

Promised Tile installation 8-5, no show.. Promised installation 8-6, no show, called Pam the manager, promised installation, 8-7, no show. After each promised, I called the next day when no one showed and was told by customer service I was not on the schedule. sitting here 8-8, another promised day, no one here. I ripped out my kitchen, pushed back, at least 3 days now, the reinstall of the kitchen, painting and plumbing and have been living in one room full of furniture waiting for the floors to be completed. Customer service, installation manager and company manager clearly are not communicationg.

Read full review of Empire Today and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sick of greedy unscrupulous companies
, US
Feb 08, 2014 1:49 pm EST

Empire Carpet are crooks and I would not recommend them to anyone. The Salesman came to the house of a senior citizen and made all kind of promises. The carpet is stain resistant and if you get any stains just call us and we will come and clean it no charge to you and if we cannot clean it we will replace the portion free of charge. Well six months later we got a stain very small but annoying since the carpet was so new, we called them and within 24 hours they called back and said we have to pay a professional carpet company and iif they do not get the stain out then they will come and correct it. However all the sales people and the customer service people did not tell us that before we paid for the order. After we paid for the order they got very rude and told us they did not need out business and we could go somewhere else of course that is after they had all out furniture out in the yard and ripped up the old carpet. I will make sure I BAD MOUTH them any chance I get because they are a bunch of crooks and should be out of business. I think it is a shame to do that to senior citizens.

ComplaintsBoard
T
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today reliability

I called Empire Carpets to schedule an appointment for someone to come measure my basement apartment for carpeting in 2 rooms and linoleum to be laid down in kitchen on 7-22-13. I selected the time frame of 6:00pm to 8:00pm being I work. Empire had a representative call my home, that Monday, that they were unable to make the schedule appointment. The representative stated that if I was willing to reschedule, Empire would knock $50.00 off the price of the carpet. I agreed to rescheduling and set the date for Wednesday, July 24th, 2013 between the hours of 6-8pm with the understanding that I needed the carpeting laid down BY the following weekend being I had tenants moving in the following Monday 7-29-13. The representative reassured me that there wouldn't be a problem with that accomodation and apologized for the inconvenience. 7-24-13 I rushed home early from my job to make it home in time for the carpet measurer who was supposed to arrive that evening between 6-8pm. Noone showed up to my home AGAIN! I telephoned Empire to see what was going on and if the man was possibly delayed. At 8:15 pm that evening I telephoned Empire and the representative went into their computer system and said that I was in the system for 6-8 pm that evening but Empire never assigned anyone to come out to the home! They again offered an additional $50.00 off my order. I was enraged and on a time limit, I told them that this was poor business and that I had no time frame left to go with anyone else! The following day, Empire called my home on 7-25-13 and I spoke with Manager, Anthony Baque. Manager was outraged and said that this situation NEVER has happened before and he did NOT blame me for being upset. He then offered me his "manager discount" and personally GUARANTEED that if I was willing to wait until Monday 7-29-13 he would PERSONALLY make sure that someone was here to measure. I explained to him that the tenants were moving in on Monday and Anthony reassured me that they would move all furniture when laying carpet down at no charge in good faith. So, I agreed, assuming that a manager was involved so whatever the mix up was, it would be handled from this point on. So, Manager gave me his email, sent me an email confirmation, which I have taken the liberty of printing out for the Better business bureau, and ANOTHER appointment was scheduled for 7-29-13 between 6-8 pm. After speaking with the manager, getting his reassurance and e-mail, Empire was a NO SHOW on 7-29-13, ONCE AGAIN! I phoned Empire carpets AGAIN, the representative tried contacting the manager in charge and left a voicemail and never received a phone call back! The person responsible for the measuring tried calling my cell phone leaving a voicemail asking me to call him back. I tried to call him back and his cell went immediately to voicemail. He was probably trying to cancel AGAIN! Since the final chance I gave Empire to make good on this situation (7-29-13), I have not heard from Empire Carpets AT ALL, no follow up call from Manager OR the person scheduled to come out to my home and measure. POOR, POOR, POOR business and DISGUSTING managerial skills! Whatever you do, think twice before calling Empire Carpets! I wouldn't want anyone else to experience the same situation! I am now left with tenants in the aprtment with concrete floors due to no carpeting or linoleum, thanks to this wonderful and accomodating company! Ive called other places and theres a 7-10 day wait! THANK YOU EMPIRE! FOR ABSOLUTELY NOTHING! I am taking this matter further to the better business bureau and reporting you! I can assure you, you have not heard the last from me!

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today ripoff

I had Empire, Home Depot, and Lowes give me estimates on a 4 room carpet installation. Empire had the special of pay for 1 room and get the rest free. Well, even though they were giving me 3 rooms of carpet free(just the carpet) it was still $400 higher than the other 2. Home Depot and Lowes were even selling me better grade carpet too. After the Empire salseman gave me the price and I showed him the other 2 bids he called his boss and they dropped the price to match Home Depot's bid. I then explained to him how I don't trust him or his company. Home Depot was the best deal so I went with them. My only complaint with them was that they sent 2 Mexicans who barley spoke english (they had US work permits), but we have thousands of US Citizens who are carpet layers and out of work!

Read full review of Empire Today
Update by Little Devil2
Jul 31, 2013 8:44 am EDT

You tried to sell me cheaper carpet at an inflated prices ($400 over competors) and I was suppose to get 2 rooms free under your sale. Why would I want to deal with you, or do a price match knowing that you are tried to overcharge me with lesser quality carpet!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
7:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today not gettng any satisfaction with defective carpet

Living room carpet that was installed inMay 2012 has since developed a large
amount of pulls in it. I have been playing phone tag trying to arrange for someone to
come to house to look at it. This has been going on for many weeks. I am not happy
at all with the customer service of this company

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
6:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today terrible salesman

Have done business w / empire before, but mid march 2013. Had a salesman come over to give us quotes. Guy didn't look very professional at all, almost didn't let him in. Came in and started measuring carpet, then we sat down. Hit is mega highball, about $5, 000 for carpet in 3 rooms and discounted it right off the bat about 40%. Still way too high (This is what they always do, it's business). Salesman became agitated when we wouldn;t take his inflated quote, said he'd make a call see what he could do (Again, another tactic they use). Came back with about another 40% off, still way too high, not even close to what we had last time. When we told him the prices we got last time he flat out said "no, you didn;t" and stopped just short of calling us liars. Then said "i'll bet you $1000 bucks you didn;t get that deal" (I should have taken his bet because we have the paperwork). Became very disrespectful to the point when I wrapped it up, said no, and sent him packing. We called empire and complained about the crappy service, they said someone would get back to us in couple of days. Still no word! They seem to hire freelance salesman to sell their products, which concerns me as to the kind of people they are sending to peoples houses. How much of a background check or investigation does empire do into it's salesman, maybe I should do more next time. This guy had his own business card that was "his name, llc". Apparently he doesn't even work for empire, he's an independent contractor, and apparently that's how empire does it. After this spooky experience I will never do business with empire again. I'd highly recommend getting quotes from better-known businesses before considering empire. They may be cheap, but sometimes you get what you pay for. Or don't pay for.

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
4:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today bad carpet

Our carpet is coming apart not at the seam but at the backing. We have called and spoken to several people that have no clue what they are talking about. They constantly send installers out that say the same thing, you can't fix defective carpet. This is the worse company. They also messed up my front doors that they cut at a angle and now cold air comes in. The cost of the doors are 8000.00 dollars they are solid wood doors. Empire Today offered us 200.00. This place is a joke.

Read full review of Empire Today
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today defective carpet

I hope you realize that the carpet you are showing (and its congeners) cost 67 cents a sq ft on the rolls in the back of the store at both Home Depot and Lowes. I have it and its just fine. Bet I paid less, though. Same installers will install it, by the way. I took the time to warn them about damaging the mouldings and they were careful. In any event, HD and Lowes would have been far easier to get a hold of if you weren't satisfied with the job or the carpet. By using Empire you "overthought" the situation and next time you'll know better.

Read full review of Empire Today
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
2:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.

Empire Today empire 'scrapped' our job

We ordered tile and carpet On September 9, 2012 with the tile to be installed on October 8 and the carpet installed on October 12, 2012. It was very important that it be installed on these dates due to upcoming events. We packed up and moved out everything in the china cabinet, hutches and refrigerator. Anything small we moved out. The tile installers showed up as scheduled and unloaded the tile. We had a conversation with the salesman that we may or may not have to install a thin sheet of wood over our sub floor but he said he checked with the installation manager who told him we would be fine without it. After several calls back and forth between the installers and Empire Today's installation manager Russell Ford...he scrapped the job. Evidently there is a small 'roll' in our foyer that Empire Today's salesman didn't even notice so they loaded up the tile and left...don't understand...don't believe any sub floor is perfect. Empire Today had to have a deposit the day the salesman was at our home but doesn't return my deposit as soon as they scrap my job? Will never recommend Empire Today to anyone...this is the worst company I have ever dealt with. As I stated above I am working on a time frame here that is critical that this work be done and Empire Today really has left us in a terrible bind now and does not care.

Read full review of Empire Today and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
U
U
Unhappy in Portland Oregon
portland, US
Jul 12, 2013 1:13 am EDT

Portland, Oregon met with a very nice gal from Empire Carpet to get a estimate on carpeting. I explained that I had recently been diagnosed with severe allergies and was looking for the most accommodating carpet for someone with allergies. The tech told me that the looser the carpet, the better it would be for capturing dust particles that could be vacuumed later. Everything she told me sounded good, so we placed a order for carpet and hardwoods and paid for Empire to move our heavy furniture. We scheduled the installation. We followed their preparation checklist, took the molding at the carpet off, and moved all of our smaller personal possessions, leaving only the heavy furniture. Our house was in complete disaray. The day before the installation we received a call stating that they would be doing the carpet as scheduled, but would have to postpone the hardwood installation. The next day 4:00 rolled around without a word from Empire Carpet. I called the office. They stated that they have a 9am-7pm installation window. The woman said..."Aaaaaaaaaaaaand we may not be making it to your house. One of the installers was sick today." It was 4:00pm ... I was curious as to what point they were going to call me to tell me that they were not coming. The scheduler inquired about the amount of furniture that needed to be moved. I told her that it was incredibly heavy furniture that would require at least two men to move it. She paused. The sales tech and the scheduler must not communicate. I have two broken feet. We paid for the furniture to be moved. To top it off, I had been Googling allergies and read that the best carpet was exactly the opposite of what the sales tech sold me...I should have been advised to buy a extremely short tight weave carpet.. In the course of learning I had been sold the wrong product, I also ran across hundreds of complaints about Empire's sales, customer service, installation and warranties. I told the woman I was not getting a good vibe from them. And my feeling of dread was compounded by the fact that the 3-day right of recission had passed. Our house was ripped apart and the scheduler had a "We could care less" attitude. 5:00pm a man called to ask about the amount furniture we have. I told him it was a lot. I also told him that I was less than happy with Empire's honesty and their customer service, that I had read all the complaints, and had serious concerns I would not even be getting the carpet I purchased, warranties, etc. He said he understood my frustration, that he could not get to my carpet installation until the next day but that he would come by and show me the carpet to alieve my concerns. He was a "no show". No phone call to explain he was not coming...nothing. Zip, zilch, nadda. We are just left to assume that we will not be seeing these folks again. They got their $5, 700, and are no doubt onto their next theft. If ethics, quality products, service and guarantees are important to you...find another company...Empire will only disappoint you. That old saying you get what you pay for? We didn't. Empire Carpets is proud to promote they are a national company, approved by the Better Business Bureau. Watch out America! Take a moment to Google ALL the complaints about Empire's baiting and switching, refusal to honor warranties, horrible customer services, lies, etc. Not good.

Empire Today In-depth Review

Overview: Empire Today is a well-established company that offers a wide range of flooring options and services. With a rich history and background in the industry, they have become a trusted name in the market.

Product/Service Offerings: Empire Today provides an extensive selection of flooring options, including carpet, hardwood, laminate, vinyl, and tile. They also offer additional services such as installation, repairs, and maintenance, ensuring a comprehensive solution for all flooring needs.

Quality and Durability: Empire Today's products are known for their high quality and durability. Customer reviews and ratings consistently praise the longevity and performance of their flooring materials. In comparison to competitors, Empire Today stands out for its exceptional product quality.

Pricing and Value for Money: Empire Today's pricing structure is competitive and affordable. When compared to industry standards and competitors' prices, they offer great value for money. Customers can expect to receive top-notch products and services without breaking the bank.

Customer Service: Empire Today excels in providing excellent customer service. Their support channels, including phone, email, and live chat, are readily available and responsive. They handle inquiries, complaints, and after-sales support efficiently, ensuring a positive customer experience.

Installation Process: The installation process provided by Empire Today is highly efficient and professional. Their installation team is known for their expertise and attention to detail. Measurements are accurate, and timelines are adhered to, ensuring a smooth and hassle-free experience for customers.

Reputation and Trustworthiness: Empire Today has built a strong reputation in the industry. They are known for their trustworthiness and reliability, as evidenced by positive customer feedback, online reviews, and ratings. Customers can trust Empire Today to deliver on their promises.

Warranty and Guarantees: Empire Today offers comprehensive warranty and guarantee policies. Their warranties provide coverage for a specified duration, and customers have reported positive experiences with warranty claims and support. Empire Today stands behind their products and ensures customer satisfaction.

Sustainability and Environmental Impact: Empire Today demonstrates a commitment to sustainability and environmental responsibility. They use eco-friendly materials and practices, contributing to a greener future. Certifications or partnerships related to sustainability initiatives further highlight their dedication to the environment.

Online Experience: Empire Today's website offers a user-friendly experience. It is easy to navigate, with efficient search capabilities. Customers can also access online tools and resources, such as room visualizers and flooring calculators, to make informed decisions about their flooring choices.

Overall Satisfaction: Customers are highly satisfied with Empire Today's products and services. In comparison to competitors, Empire Today consistently receives positive feedback and ratings. Based on their exceptional offerings and customer-centric approach, Empire Today comes highly recommended.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Empire Today customer service

Phone number

+1 (800) 588-2300

Website

www.empiretoday.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Empire Today?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Empire Today Customer Service. Initial Empire Today complaints should be directed to their team directly. You can find contact details for Empire Today above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Empire Today. Discuss the issues you have had with Empire Today and work with their customer service team to find a resolution.