Complaint Rating:

To whom it may concern



On the 17th February 2008 I flew with Emirates from Brisbane Australia with the destination being Rome Italy. After arriving in Rome I was informed that my baggage was left in Dubai and no one could tell me when they were expecting it to arrive. After spending one hour with the attendants and filling out forms I was told to contact the airport everyday to find out when my luggage would be arriving.

I had nothing and wasn’t offered any compensation, clothes or even a toothbrush to tie me over as all my items were now sitting in Dubai!!

From Rome I still had to travel to Venice and found the weather to be freezing and with only the clothes on my back I had no other choice than to buy some clean underclothes, a heavy jacket and some toiletries which weren’t available in the motel where I was staying.

Everyday I rang Rome from Venice and finally on the third evening my luggage was delivered to the Hotel Canaletto at the expense of myself!!!

By this time half of my holiday had been ruined as I didn’t have enough clothing to go around and was unable to spend anymore money on clothing as they were very expensive in Venice and I wouldn’t have had enough funds to continue with the time I had left.

I spoke to the Emirates employees when I arrived back in Rome and they informed me to contact Australia Emirates when I arrived back home……which I have now done, only to be told to write an email to you and the claim would be investigated by yourselves, so I am still not being helped by your company even now that I am back home.



I am seeking to be compensated for the phone calls that I had to make from Venice to the Rome airport and for the clothes, jacket and toiletries which I had to buy while freezing in Venice.

The flight number I was traveling on was:

EK433/Feb17 EK095/Feb18

My claim reference number:192252

File number FCOEK10032

My name: Eckert Ann-Marie

Tag number:EK650070



If you could investigate my claim as soon as possible it would be greatly appreciated as I had nothing but good report about your company before this incident had occurred and would like to have dealings with your company in the future.



Thank you for your assistance and will be awaiting a response in the near future



Ms Ann-Marie Eckert

38 Seaview Road

MORPHETT VALE SA 5162



Please contact me by phoning (08) 8186 4649 or emailing me at: ann-marie.colliver@police.sa.gov.au