Menu
Emirates Customer Service Phone, Email, Contacts

Emirates
reviews & complaints

www.emirates.com
www.emirates.com

Learn how the rating is calculated

2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Emirates has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Emirates. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Emirates reviews & complaints 724

Sort by:

Newest Emirates reviews & complaints

ComplaintsBoard
C
12:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates illness contracted while on flight

I cynthia clark a passenger on emirates flight 0726 on 7/6/09 from dar es salaam, tanzania to dubai, duration 5 hours and 30 minutes. Arrived 11; 20pm, stayed over night hotel / food and accommodations provided by emirates airline. On 7/7/09 departed dubai united arab emi at 9; 30 am on flight 0211 to huston geo-bush, tx, duration 16 and 20 minutes. While on flight 0211. I was cold, I asked repeat for a blanket. After approximately 1hour and 30 minutes, I received a blanket. I suddenly became very ill. Upon departure of flight 0211, continued to experience extreme discomfort. 7/8/09 admitted to hospital emergency. Diagnosis, I have salmonella poisoning and pneumonia. Please context me concerning this matter.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Really?
San Diego, US
Jul 17, 2009 4:02 pm EDT

So you are going to blame the airline? Good luck with that. You might have better luck playing the lottery.

Seriously, I know you are upset, but think about your complaint.

ComplaintsBoard
A
6:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates worst customer service

Last 1st of june, 2009, i was travelling from LGW to Dhaka, BAngladesh. As soon as i arrived in the airport all traumatic experience on customer service of the emirates airlines staff shocked me and it was totally unexpected as a frequent flyer. At the first place they argued me with baggage weight and mislead various deplorable guidance. I am very sorry to say four staff came along together to defy the issue which was really terrifying to me as lonely traveller. furthermore they charged me £175 for baggage which i paid without my intention. I want this money back now and expect apology from the airlines authority..

Read full review of Emirates and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
sick of the rudeness
, QA
Jul 20, 2009 9:39 am EDT

i am fed up with the rude ground staff at dubai airport. very disappointing. i fly through there up to four times a year.

M
M
Mina Tran
San Jose, US
Jul 17, 2009 10:43 am EDT

I had a horrible experience. I was told that I had full access to a lounge in Dubai during my 7:45 hours wait. it turns out they changed the rules and decided I can only stay for 4 hours or pay an extra 50 dollars if I wish to stay, per Emirates Ailines instructions. you cannot change rules on passengers who already purchased tickets prior to your new rules. the staff was fairly ridiculous with no sense of concern and strong sense of indifference. I informed all my friends who were planning to use UAE and my travel agency who had no idea about the changed policy.
on a 16 hour flight the meals were server only twice and we were left to wonder when to eat next..
I will never use this airline again. this is the most annoying issues I had in my 20 years of traveling.

blanche95050@yahoo.com

ComplaintsBoard
O
12:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates staff mistake caused passenger to pay around sr 4,500.00

Check my bellow complaint which has been sent to the email given by the supervisore of emirates office at kuala lumbur for almost 22 days and up to now no action has been done and even no reply to my email. To be honest emirates from dubai had called but not because of the email it is due to the written complaint I have made while flying at dubai airport. Up to the moment no action has been taken and day by day am facing problems because of the money i've spent because of their mistake.

Dear customer affairs at emirates,
Salam alaykum,

With all the respect I would like to complain about the sad and bad trip i've ever had in my entire life which became so because a mistake of one of your staff at your office in kl, malaysia.
Before proceeding with my complain I want to you to know about my information as recorded in your system so it can be easy for you to trace what had happened to me.
Names: mr. Mohamed ali / omer abdelaziz & ms. Mohamed ali / sara abdelmoniem
Booking reference no: c6wdeb
Tickets no: 0176 [protected] 3 4 & 0176 [protected] 5 6
Flights roots: (Jun ek 347y kuala lumbur - dubai) * (7 jun ek 835y dubai - bahrain) * (7 jun ek 4354y bahrain - dammam) - return: (16 jun ek 824y dammam - dubai) * (16 jun ek 342y dubai - kuala lumbur)

My complain:
I went to your kl office as I was having diffcalty in finding booking in my required dates (Between 6 & 16 june) as I got some work to catch up after then. I asked your staff to find for me a booking in the above dates and I showed her my umrah visa and I told her that too. As she did not say anything about that I proceed with my booking and the next day I bought the ticket. Then I cut also my ticket to jeddah through saudi airlines as my wife is pregnant and can't travil by bus. After that we took our flight and every thing was fine until we reached dammam then the saudi immegration didn't allow us to inter the country saying that umrah visa holder cant inter saudi from any city apart from jeddah and he told that this role is will known by all the airlines. So they asked us to go back to bahrain and change the ticket to jeddah. When I reached bahrain I contact your office in the airport and I asked for help mintioning that my wife is pregnant and sadly your guys instead of helping us told us that I cant do any thing than sending us back to kl or we get our own ticket to jeddah. As we are coming with specific budget we couldn't manage to buy the tickets to jeddah. Again I meet one of your supervisor in one of your flight there in the airport and I explained to her our setuation and she told that she can do nothing and i've to go to your office at jeddah to sattle this matter. So, I asked my family to send us the money to buy jeddah tickets and that took 3 days until I got the money and travled to jeddah on 10th june. As u can see I spend me and my pregnant wife 2 nights and 3 days in the airport sleeping in the chairs like those people who don't have homes. The tickets to jeddah from gulf air cost us around bd 300 (rm 3, 000). After all that and when we reached jeddah I went on 13th to your office there and I explain to them my setuation and problem and asked them for small help as I didn't want us to had the same difficult time as in bahrain. That help was only to change our return flight from dammam - dubai to bahrain - dubai as we got gulf air ticket to return to bahrain. They told me that this is emirates officer mistake and they (kl office) can do reavalidation for the ticket and authorise jeddah guys to that small matter and even they told me that I might pay extra and I saied never mind. So what they do is that they've send an email to kl office in the same day and ask for the assistant and I also book for a flight from bahrain to dubai which can replaced my flight from dammam. That day was saturday and that why they told me that the reply for sure will come on monday in which i've my booking return to bahrain and I told jeddah staff about that. So I came back to the office on momday with all the hope that emirates consider my setuation and do the small help mintioned above. Unfortunatily, the reply of jeddah staff was that they didn't get the reply yet. Again they send one more urgent email to kl but nothing happened for a while. Then the staff and after I put them under prouser they advice me to call kl office and they gave me the no. I called twice and I explained my problem to them in the two times but what they told me in both that in less than half an houre they'll reply bak to jeddah and authorise them and I said why u cvant do it now they told that they're witing for the supervisor to authorise 1st. By that time my flight to bahrian was so near so the supervisor there mr. Khaled ahmed told me that it better to call them and he'll ask them to do the change from kl office and then he'll print the same from jeddah in order to safe time. I spend in total around sr 80 to sr 100 in the above calls to kl and what I got at the end? Nothing only the words " pls hold on for a while we are speaking to the supervisor " and nothing happened after that. So I was told told when I cut my ticket that there won't be any way for booking if I miss my flight on 16th until the begining of september. So and as I have some work and matches to catch up in kl I cut one more ticket for me from gulf air with the cost of around sr 1400. One more time when I reached dubai on 16th morning and exactly at 4.30am and in terminal 3 I went to your office in there and I explained my case to 3 of your guys there and as same as every where I couldn't get help sattle that problem. One think to be mintioned here is that your staff (sopervisor) mr, khaled who was working in the shift end at 6am advice me to write a complaint in one of your sugestion form and I did so and submitted the same to his colleage (supervisor) who took after khaled shift.
After reaching here kl I went the next day on 17th to your office and i've explained the same to your supervisor there who asked me to send this email and told me that you gonna ask them to do something for this case.

I told her that i'm trying to finish this matter between me and emirates without invloving my lowyer or my agent or anybody else.

I'm just looking for my rights and i'll never leave these rights even if I had to go to the legal action and courts.

U cant imagin how hard it is to spend that time sleeping in the airport chairs for a pregnant women.

Awaiting your immediate reply.

Note: I have all the documents to prove my matter including emirates & gulf air tickets emails sent from jeddah office to kl office and if you require them i'll send them to you.

Sincerely / omar bin abdelaziz (Obahja13)

: hp: +[protected] - +[protected]
1st address: [malaysia / selangor / subang jaya / ss 16/1 / jalan persiaran kemajuan / p. O. Box 47500 / l3a - 21]
2nd address: [malaysia / selangor / kl / iium / jalan gombak/economic canteen / 53100]
Email: [protected]@hotmail.com, [protected]@yahoo.Co. Uk

Read full review of Emirates
Update by Omer Bin Abdelaziz
Jul 03, 2009 12:21 am EDT

It has been sent since the bellow dates

From: Omer Abo Abdulrahman (obahja13@hotmail.com)
Sent: Friday, 19 Jun, 2009 12: 11 AM
To: customer.affairs@emirates.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates not receiving my bags

To however may concern. I fly from vancouver to san fransisco and from there to dubai and than to tehran.
I had to bags and I give them in yvr airport tag # for my bags are:ua81986 and ua810987 but I did not receive them on tehran airport. I report it to airport security and I made a file my file number is ikaek35271 and my ticket number is etkt and my flight # and date is: ua305/30jun/ek226/30jun/ek975/02july
This is all of my information.
I came to tehran because of my uncle wedding and I paid lots extra money to be here in tehran on july 2
My suet and all of my personal things and my gifts for my uncle are in my bag and I have to have it today before 2 pm local time or either I will go and buy new gift and suet and I will sue emirates for that.
My home phone number in tehran starting with area code is 021 [protected] and my cell number is [protected]. And my email is mehdi. [protected]@gmail.com
Please let me know as soon as possible.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
strawberry and rocket
, ZW
Nov 24, 2009 8:33 am EST

Emirates Airline is the worst airline - even Air Zimbabwe has a better track record.
They lost our baggage and for three days on arrival in Dubai we had no clothes and could not even compensate us. Worse still there was a lady Mrs Ping who would not help us at all. it was only when we phoned again and again that we got some joy with a person by the name of Beavin.
I am truly disgusted at the staff ...they also seem to be racist as on more than one occasion I noticed that they were vey polite to the white skinned persons but anyone of asian or indian origin was treated as a nuisance.
I will never travel this airline again and would encourage as many people from southern africa not to do also because we can definately find alternative airlines and so what if you have to spend a day or two in qatar or another gulf state - at the end of the day we go to the gulf region as investors and need to travel frequently to dubai but not necessarily with the awful Emirates Airline... others can give us a better deal any day.
I always remember what my late father used to say - that people don't buy things from you by looking at your face - its the service and goods you deliver that make you sell well, - so, if emirates give you attitude support other airlines - you'll still get to your destination and beautifully also.

ComplaintsBoard
S
7:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates theft of valuable from luggage

This to inform that my valuable are stollen from my luggage ek 614720, 614719 grp sarvesh/ams 0278 during flight ek762 ek 510. Valuable are camera, jewellary & charger. This shame for your airlines... Sarvesh saxena

Read full review of Emirates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
7:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates awful airlines

I had a very good impression about emirates airline so i decided to take emirates from lahore dubai n my destination was LAX. I did travel through emirates before but never had such a bad experience.first of all the food was terrible all the way thru...there was no choice as it was written on the menu...the airhostess and the male steward didnt bother to respond on call...i only called twice throughout the flight to LA ...the couple sitting besides me had the same experience so its not only me but other passangers who were annoyed by the service on board.

the plane had to wait for 45 min on dubai airport with all the passangers sitting in the plane waiting for the baggage to be shifted on the plane to fly to Los angeles . it was so hot n no water or other drinks were served...i had severe cramping in my legs ...n was so exhuasted n had to wait for 15 to 20 min for the hostess to come on my call.i just sat there helplessly with a lot of pain n anger n thinking tht i would never ever take emirates n would nev er suggest any other family member or friend to travel by emirates...this airline is no more the same...airhostesses were busy talking to the male hosts...not at all bothered to know how n what the passangers r going thru on their flight...of almost 17 hours...

i hate emirates now as i had to go thru a lot of disgusted feeling n pain due to cramps just bcoz i was not served enough water n liquids.

i have spent a lot of money for sum comfort in this 17 hours flght n wut i got in return...terrible hosts n horrible food.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Frequent fly
Brisbane, AU
Apr 30, 2012 12:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree, maybe read my daughters experience...re Emirates Lengthy Tarmac Delay. Listed by me Frequent fly. I thankfully have never flown with them and give me Qantas any day. Been flying with them for 20+ years. Can't think why daughter chose Emirates, but they have some knack of getting to be first when you go on the internet...search engine chooses them first. I've yet to work on that. I am not having any luck with a reply. If lack of care on flight and they now have the money...I don't have much hope.
But can keep my fingers busy phoning, emailing, posting on sites and for all on facebook...GO FOR IT! Tell the world about Emirates. Sorry to hear your experience

ComplaintsBoard
S
1:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates non adjustable seats & damage to luggage

Dear sir/madam

My self and mr. Abdullah al menhalli travelled from jeddah to beiging in china on ek 306 on 14th may with arrival to beiging on 15th may

Complaint no. 1.

Abdullah al menhalli never got a chance to use the excellent facilities that you had on the flight to beiging. His seat number 1f, broke thus not allowing him to use it in recline or bed position. This can be confirmed with your hostess on the first class area. It was a very bad experience.

I addition to above, on the return flight from dubai to jeddah his seat was again not oprating and again a very bad experience.

Complaint no. 2

Eng. Shazad khan bag was badly damaged on the return flight from beiging. I have kept the bag at my residence for you to inspect it is badly twisted and cannot be re-used.

We seek your help and fair judgement for the above cases

Regards

eng. Shazad khan,

Read full review of Emirates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
4:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Emirates rude behaviour of the supervisor at the gate 214 for the flight ek542 on 4/06/2009

From
Mrs. Arunachalam chellam
Passport no. E0060445a.
Blk 790 choa chua kang north 6
Singapore 680790.

To
The airline manager,
Emirates airlines,
Dubai.

Dear sir,
I am travelling with my husband and two kids (7 and 5yrs) from singapore - dubai-chennai (Round trip). Since I had been told that emirates airlines provides best services, I choose this airline.
But all through out my travel I am facing difficulties.
First problem: at singapore airport on 29/06/2009
When I started from singapore my travel was stopped and baggages were off loaded. The reason was my daughter holding an indian passport stamped with the reference number reffering to her singapore citizenship certificate. As she is a minor we hold the indian passport together with the singapore citizenship certificate as advised by singapore immigration. Since it is your country's policy to not allow an indian passport holder without uae visa, and it is impossible for us to get uae visa, we got singapore passport for her with help of my singapore immigration within one day. Though all these caused lot of inconveniences/confusions in my schedule, I appreciate the singapore airport counter personel's services which relieved much of my stress. Atlast we boarded the flight on 30/06/09 at 9.45am to dubai. We were unable to prebook my kids meal as we were travelling thru the waitlist tickets. The inflight crew was stubborn and refused to give any food to my kids earlier, though they were crying for it. My kids need to wait until crew distributed to all. I understand the crew's difficulties. But they should also understand ours too. We came to the airport at 6am in the morning as we do not hold confirmed tickets. I even remember a crew staff named mark whom my son was asking for food many times and the guy replied that all are hungry and my son need to wait.
Second problem: at dubai uae airport terminal 3
After spending 4 days in dubai we are now back to airport to catch the flight ek 542 on 4/06/2009 at 9.25pm (Dubai time) to chennai, india.
We got the boarding pass around 8+pm (Dubai time). My kids were unwell they were passing motion and vomiting, I rushed to the gate at 9.20pm. The lady at the gate 214 was trying to reply us. The guy behind shouted at us that we need to talk to him as he is the supervisor. How we will know that he is the supervisor? He pulled the boarding pass from us and scolded us rudely that he doesnt bother about anything. He says that he had no information that my kid is vomiting. When we asked him to help us he was talking thru the walkie talkie in some language. He never bothered to our questions like where is our baggage and what should we do. I went behind him requesting him he just walked away shouting. I understood he is looking down as we are indians. I am mentally stressed I searched and enquired and atlast went to transfer desk. By the time they issued us temproary boarding pass and we came out to gate area to wait for another 4hrs we were all upset, I am unable to explain in words except my tears.
I have no more energy to tolerate stresses. I am scared to talk to your staffs. As we need to travel 7+4 hours we need to depend on your staff even for water. Please try to help me and communicate with me to refund the full money for my return trip from chennai-dubai-singapore on 15/06/2009, 16/06/2009 by flight ek547 and ek432 respectively. My india no. Is 91-[protected]. My email id is [protected]@yahoo.Co.In. Please reply as earlier as possible, I wish to re arrange my schedule back to singapore as I need to report to my duty on 16/06/2009 in singapore.

Thanking you, 5/06/2009,
Arunachalam chellam dubai airport.

Read full review of Emirates and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sudharshan Manayath
, CH
Apr 05, 2010 12:04 pm EDT

Arrogant behaviour of the Emirates ground staff at Banglore International Airport.

Dear Sirs,

I have experienced an very simple ingnorace on my previous registered complaint. I would like to take this issue to the higher authority for the clarification.

My previous complaint reference: DBX/X/MT/130110/6683074

After insisting an answer for my complaint, I received an response through your customer affairs ( Marsha Rozario ) that the report was a dispute on my baggage.

This unfair simple report is not just to close your file. Therefore I would like to open this file and get a justified response.

Please be kind to advise me my next proceeding by return.

My direct contact & email address can be traced on my above mentioned reference.

Many thanks & Kind regards

Sudharshan

Zurich

ComplaintsBoard
B
7:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates cancelled tickets

I booked and paid for two tickets with emirates using their offices in riyadh to fly to beijing from riyadh via dubai. When we arrived at the airport we were told that the tickets had been 'cancelled' or 'the booking had not been 'confirmed' (My paper ticket clearly said 'confirmed' on all accounts) with no explanation (Not overbooking with offer of compensation). This was to be a major holiday but we were only given anumber to phone. This was late at night with the following day being the holy day. When we tried, there was an out of office response saying they would not be open for two days (Weekend). After a three hours fruitlessly seeking explanations or help or alternatives arrangements for the following day, from a particularly unhelpful emirates supervisor, my wife broke down in tears. Only then did another employee make a call to another number and arrange for us to be on the flight the following day. We missed one day of our holiday and had, ourselves, to make emergency rearrangements.

On our return, naturally I went to the emirates office in riyadh but nobody in authority was there. The booking was checked on their computer and no problem could be found! I was given the e-mail of emirates customer affairs and sent them all the details.

That was one month ago and all I have heard is that:

"our investigation is ongoing. Please be rest assured that the points you have raised are receiving our full attention and we hope to be in a position to write to you shortly. "

I do not understand the reason for the delay and, to be frank, reading other experiences of people dealing with customer affairs, I doubt whether I will hear again.

I find their attitude hard to believe since I will never fly with emirates again, and I will certainly warn others what might happen to them when they get to the airport.In addition, I have posted this negative complaint and will also contact the groups who endow awards on them. I expected some form of compensation but an acknowledgement, explanation and apology would have sufficed.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Barrak
, SA
May 27, 2012 4:06 pm EDT

Me too,
I didn't get any refund yet for more than 3 months

ComplaintsBoard
T
5:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates rude, arrogant and inhuman staff

I would like to share the nightmare we experienced with emirates airline. My husband who is a national from india but married and living in south africa decided to travel with emirates for a short holiday to india. He left sa and had no problems with his visa but when he arrived back to sa he was told that his visa was not proper. We could not understand how he left the country initially and the emirate airline did not pick this up but only on arrival back home they discovered this. He was sent back to india (Without meeting his wife and child who was standing impatiently to see him,) and when I approaced the airline about how come they did not pick this up when he left they were rude and arrogant and I was told that they made a mistake not checking it properly and they paid imigrations a fine for this. But they did not consider that he has a wife and a child left behind in south africa. When I went to the emirates office in the oliver tambo airport the lady incharged (Koola) embarrassed me and humiliated me in front of all her staff and also asked for security in escot me out of her office. All I wanted to know from her was where did they leave my husband. She just told me "if your husband does not want to contact you its his problem" only later on I learnt that he was dropped by emirates in bombay and then kept imprisoned for a further 12 days. He has not reached home as yet (Today being 18/05/2009) trying to get back his passport which is held by the prison.

I am totally disgusted by the way the staff talk to there clients. They have absolute disregard for people and I have never seen such inhuman behaviour.

Read full review of Emirates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates hindu meal

To whom it may concern

There's a thing called the hindu meal on emirates. I strongly believe airlines should call any meal after what's in it. Like in this case how about non-veg w/o beef meal? Here are my takes on this stupid practice:

- I don't want to be given a hindu meal by default just beacuse I am brown, I love beef!
- you can find people from the indian subcontinent who enjoy all kinds of foods.
- you can find hindu's who are pure vegetarians and others who are non-vegetarian and some like me
- I don't want to hear a dumb stewardess giving me a dumb reply when asled about the meal: "this meal has been specially prepared keeping you in mind" - my god - how ###ed is that?
- if you don't know what 'hindu' means don't try to use it in meaningless ways; it's very insulting.
- last but not the least it simply makes better sense to name a meal after what's in there!

P. S. I was tempted to use stupid/###ed more number of times than you see above.

Read full review of Emirates and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
Livs
Scarborough, US
Dec 17, 2010 12:09 am EST

You have to call up Emirates and specify Hindu non-veg otherwise the Hindu meal by default is vegetarian.This applies to any other airline too.

E
E
ExposingCriminals
Townsville, AU
Jun 19, 2010 6:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Greyhound Racing Townsville THUG Chris Condon Manager Townsville Show Grounds. Would you have a bet on Greyhounds in Queensland with a criminal and stand-over thug like Chris Condon Manager of the Townsville Show Grounds involved ?. Chris condon is a nasty viscious criminal thug and gangster who has gun and firearm offences and at least 8 serious assault arrests, just to name just a few serious criminal things this viscious nasty criminal Chris Condon has committed. He is also known for nasty assaults against elderly and aged pensioners. Would you take your family or children near the Townsville Showground ?
http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=75&p=123#p123

View 0 more photos
E
E
ExposingCriminals
Townsville, AU
Jun 19, 2010 6:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ignatius Park College Townsville CRIMINAL THUG Chris Condon standover king hit viscious nasty bully who assaults innocent aged pensioners, including Vietnam veterans, why do organisations like the Townsville Show Society and Townsville Greyhound Racing associate with a nasty criminal like thug Chris Condon ? http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=75&p=123#p123

R
R
reply
, AE
Jan 16, 2010 2:21 pm EST

dear mr. stupid/###ed,
if u are culturally educated you will understand that the meal is called Hindu meal following the Hindu religion and not the region, and when you book your ticket why don't you clarify your order with your travel agent as this kind of meal is pre-ordered. stop complaining and start acting... thank you.

ComplaintsBoard
S
5:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates terrible pr and customer relations

My name is salmaan irani and I reside in kisumu, kenya. We (Immediate family) are frequent flyers on emirates airlines, for many reasons mainly the baggage allowances and the dubai duty free. I was to fly to pakistan with my mother in march 2009 and purchased the ticket from a travel agent based here in kenya. Before the flight we confirmed with agent as well as on the emirates website regarding the checked baggage allowance which was confirmed to be 30kg per passenger.

We had an 18 our stopover in dubai at which emirates staff flatly refused us a hotel stay and only allowed one meal during this entire period, we landed in dubai at 5.35am on flight ek722 and were to depart on flight ek622 at 10.35pm to lahore, we were told that emirates only provides hotel or lounge access only on long haul flights, it later came to our attention that many flyers from pakistan and india are provided these facilities if requested. Why was our request denied? My mother is middle aged and suffers from asthma we had no place to rest or freshen up and were only provided with a voucher for one meal during this stop-over.

While in pakistan, we extended the date for the return flight the first time at the emirates office in multan and requested to purchase an moc (Or mco) for additional baggage which we were informed by other friends and relatives who have used this facility to purchase additional baggage allowances at us$2 per kg and that this can be done at any emirates office, apparently no one in emirates pakistan had ever heard of this facility.

Anyways, we paid the us$50 charges and were issued with the receipt by the staff at emirates multan office, during this period I got engaged to be married and had to change the date again, I was informed by a staff at the emirates call centre in karachi that I can miss the flight and when I go confirm the next date I can pay the us$50 charge then. Which I did.

Initially the return flight was from lahore to dubai but we were informed that all flights were fully booked ("it is not possible to get any seat from lahore"). We were then forced to get a local flight to karachi and fly to dubai from there at a later date (20th april2009)

This date change was done by the travel agent in kenya and the us$50 (Per passenger) charge paid by him as emirates will not effect the date change until the payment has been received. We were informedby the agent and the e-tickets were issued (I have the ticket numbers if anyone needs to confirm this).

Please note that on the flight to lahore our checked baggage total was 58kg for 2 passengers and we had no problems regarding the baggage allowance.

On arrival in karachi for the return flight to kenya (I was already married and was travelling with my spouse and mother) is where all the problems started.

At the check-in for this flight our bags were weighed and were found to be 95 kg in total. At a 30 kg allowance we were prepared to pay for the extra 5 kg. This was not to be as first the lady at the counter said our allowance is only 20kg per passenger leaving us with an extra of 35kg but they will give a relief of 20kg thus making us pay for the remaining 15kg.

We tried to make it clear to the lady at the check-in counter that according to the emirates website the allowance is 30kg. We then asked for the supervisor, a lady who turned out to be even more arrogant and thick headed, for she first reprimanded the lady at the counter for giving a "relief" of 20kg. We then asked the supervisor to see the information on the emirates website that we accessed from a nearby internet booth, to which she flatly refused saying it is a waste of her time and moreover what ever is shown on the website comes into effect after 4th may 2009 (If this was the case then on the outward flight from kenya to lahore we had no such problems) please note all this is happening about 40min before departure time (It basically took us over 2 hours 30 min to check in) all this time trying to talk to the most arrogant batch of airport personnel who were not prepared to listen to us even though by then the check in counters were almost empty.

Finally, we had to pay pakistani rupees 30, 200 at the check in for which a receipt was issued. After this at the immigration counter one emirates official comes up and says that we have to pay the us$100 for two tickets change of date, he said that the "system does not reflect any payment made" please note this is happening at the immigration counter. He then takes us$100 from me and says he will have the receipt issued at the boarding gate as the flight was getting delayed. This was not done and no receipt was issued.

It is here in kenya after our arrival that we asked the travel agent and he informed us that the us$100 had been paid when the date change was effected.

This was an extremely terrible experience and the arrogance and lack of understanding has left a terrible taste in our mouth on the services offered by this airline.

One of our relatives is now using another airline and we are thinking about doing the same.

My questions are as follows:

1). Why were we only allowed one meal in 18 hours during the stop over?
2). Why are pakistani staff so ill informed regarding the services offered about the airline they are working for?
3). How can the airline condone the harassment received by passengers at the karachi airport?
4). No where on the website is it mentioned that the baggage allowance shown is valid after 4th may 2009. (In baggage allowance calculator section).
5). What about the additional charge of us$100 paid to the airline staff at karachi airport for which no receipt was issued. Please note we were informed that we will not be allowed to board the plane if the us$100 is not paid.

I would appreciate to receive some feedback from emirates regarding the above and would like to hear from some one at emirates.

Ps. We are both skywards members and the supervisor at the emirates counter in karachi even refused us from purchasing skywards miles she said in verbatim "go to the emirates office and ask them"

Read full review of Emirates and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
Hello1
Sacramento, US
Jan 01, 2011 9:38 pm EST

It is horrible AIRLINES. It has very very poor customer service.

D
D
dys
Glasgow, GB
Feb 01, 2010 11:49 am EST

Emirates does not really care about customer issues, they only care about generating sales. Let 's warn other people to stay away from Emirates.
join us at facebook group "Emirates Airline-poor customer service"

ComplaintsBoard
S
4:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates missing baggage

To whom it may concern,
I am fed up phoning and e-mailing such a poor services airline! I had heard a lot of good things about emirates well I experienced alot and regret travelling with emirates! I would like you to send me the head office address or phone number so I can get in touch with them directly! I have went to my holiday and come back without my luggage nobody wants to get back in touch! I dont have time to run around I do have a job which I have to go to so I do expect a flipping reply as soon as possible!

Read full review of Emirates and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
devika pranam
,
Jul 04, 2007 12:00 am EDT

My family flew from New York to Bangalore. On the 24th of June. But when we reached Bangalore one luggage did not come. Since then it has been one week and still no news.

C
C
Carol Muller
, ZA
Mar 02, 2010 4:13 am EST

I am so in agreement with the fact that emirates Airlines never call back, I have been fighting about missing luggage since the 4th February 2010, no one ever phones me back and every time I phone I get through to someone else and have to repeat my whole story again, then get told to fax through my paperwork which I do and get told it will get looked into and I hear nothing again, this happens every time I phone and it is costing me 100's and 100's, not counting my phone calls and time lost during working hours as well, This is just very bad service and then you pay through your neck just for a ticket as well! Something really has to be done about this.

ComplaintsBoard
C
10:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates crew labour union

Please join me to show to the world the truth about emirates airline ek and how it`s cheating it`s passangers, and employe.. And also how there no labour union.. And how they hiding the truth of firing crew for no reasons.. Because simply you can`t do nothing about it.. Before you buy an emirates airline ticket plzzzzzz think again and plzzzzz check on google how many complaines are already there.. Many thanks to all your support.

*eg: first class passangers did you know that ek offer you the cheapest water called emirates water costs 0.50 aed for 1.5 lt instead of evian.
*did you know caviar served in f/c has no expiry date, , omlette frozen.. Food stay without fridge for houres.. The wine is re-used on return sectors.. Bread frozen... They heat your meal on microwave as crew I know all this things.. Catering is only 50 per cent and they ask the crew to cinvaince you to eat what left... So all first class pax cheated all the time.
*did you know that crew flying in 16 hours flight can`t even save you because simply there r tired or jetleged as they do not get enough rest outstation so the company can make money..
Did

Read full review of Emirates and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rishan Skantharajah
, US
Nov 30, 2015 6:29 am EST

Dear Ceci,

i would like to get in touch with your regarding this comment as I am a university student in my final year and I would like to get further information on the lack of a union for crew members please comment bellow and I will comment with further questions, I would also like to know where you recieved this information and if you are an employee or an ex- employee of Emirates.

ComplaintsBoard
G
11:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates flight operations incharge at karachi

Emirates flight operations incharge at karachi airport mr. Feroz, I would say for him that (He make himself an honest person and than he may be sure there is one less rascal in the world)

What happened when I reached the emirates counter at karachi airport for travelling from (Karachi to dubai) he said u have an excess baggage around 35 kg, he asked me to pay 35, 000 around 1000 rs per kg after that at last he asked me to give him 15000 indirectly for his personal pocket for releasing my luggage, he is a kind of ###.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Z
Z
Zohaib
, PK
Apr 29, 2009 3:56 am EDT

Hello !
Every one Cargo Booking in Dubai, U.K, Malaysia, USA & Middle East Country Etc Etc...
Plz Contract To Sky Logistics
Mr. Zohaib
Mob : [protected]

ComplaintsBoard
H
12:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates denying mother of sick child to accompany the child in the same flight - ek 719 on 13th april 2009

Dear sir/madam,

I am one of the passengers (Waruhiu/hmr) who flew in the above mentioned flight from dubai to nairobi and would like to inform you of my dipleasure with the manner in which my case was handled by your ground staff at dubai international airport.

I travelled with my family to dubai on 8th april - my wife, two children and my sister. The following events made me upset with your services.

1. 8th april 2009 in nairobi: my two children were placed in a different flight from the rest of us. One child is slightly over one year and the other four years. The children had been scheduled to fly on 9th april. After a lot of difficulties, we were able to fly on the same flight - an issue that took more than two hours to be sorted out.

2. 13th april 2009 in dubai: my younger son (One year) fell sick while we were there. My wife (Jane njoka) was scheduled to fly out of dubai in a different (Afternoon) flight from me and from the children. We made changes by contacting the emirates office in nairobi and your colleague in nairobi (Michael) confirmed that my wife's ticket had been changed and that we could fly altogether that morning. When we arrived at the airport, we were told her details did not reflect on your system though we later obtained this information. I was eventually informed by your ground staff that she would fly with us. We had a sick baby with us and we made this known to your staff. This was not to happen and eventually, I and the children flew and left my wife behind. Upon arrival in nairobi, the baby needed to be admitted but could not be taken in without the mother.

I consider the act by emirates (To deny the mother of a sick child to fly with the child) as totally irresponsible of the airline as well as morally and ethically wrong. I also consider this to be against fundamental human rights. While some staff on the ground empathized with our situation, some of them were completely insensitive and non responsive to the case at hand. Efforts to have my sister or myself left behind so that the mother could fly with the child went unheard.

Although it might be late for you to do anything now, any position that I consider on my end should be looked at from the manner in which the case at hand was handled. It is indeed my third time to have issues with your airline. As a matter of fact, I find it difficult to ever reconcile flying with emirates again or even recommend the airline to anyone. Needless to say that my flying experience on 13th april with your airline is the worst I have had in my 20 years of flying.

Hopefully, if this matters to you, you will be able to improve your passenger handling services, if only to save the reputation of your airline.

Sincerely,

Waruhiu henry

Read full review of Emirates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
12:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates bad attitude

to whom it may concern,
most respectfully I am obliged to inform Emirates Authority about my bad experince this time. I had been flying Emirates for more than 10 years and have flew various destinations, only this time I had shock of my life when the emirates staff were impolite and rude to me. It happened on 6th of April 2009, I had direct flight from dubai to toront and I was flying economy class with the infant (15months). 3 weeks prior to departure I personally came to Dubai International Airport Terminal 3 to confirm my bassinet seat and was told by the Manager (Indian guy) that it is confirmed and he said that almost 3 times, the day of departure on entering the plane I was surprised to see that I had been issued seat between 2 passengers, I reported that to your respective crew members and the Ground crew Manager was v v rude and was totally not helpful to me. I have no reason to tell you that a single parent travelling with an infant should have the priority to bassinet seat, you would not imagine how terrible the flight was I had the baby on my lap the whole time (13 hours). I had been put through mental and physical stress, Even my baby felt sick post flight and still is recovering from it. Whatever you reason might be it is totally not acceptable that for sake of making money you put your customers through this, if there were not any bassinet seats available I would have been extremely grateful if your staff would have informed me and told me to change the flight. I understand there is a penalty to it I dont mind paying if your staff would have been honest to me. I woudl appreciate if proper action is taken against it and the airline saves me the trouble of taking the issue to higher authorities.
thanking you in gratification.
Dr Hajra H Mirza

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Neels
Los Angeles, US
Jan 20, 2010 12:46 pm EST

Oh I'm really sorry about the pain u had. Once with thai airways I got the same seating, but I strictly decline to travel that way. there were people who did not have babbies and were seating at the bassinet seat. and air hostesses were requesting them. they were not willing to change because of the leg space, but there was one very nice lady, she gave me her seat.
I'm not able to understand, why do the airline people allow bassinet seat to people travleing without infant. they shoud improve there system. I'm going to travell with Emirates next week with 1 infant and 1 toddler, and I dont have bassinet seat. but they say, they will give me bassinet seat at the time of chek -in.
I'm praying for this, really I'm . coz it is 15 hrs journey.
I'm requesting here to everybody to please, do not ever take bassinet seat, if u r not traveling with infant. A request from mother

ComplaintsBoard
A
1:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates lost and delayed luggage

My family and I traveled with emirates airlines last december and at my destination when I tried to collect my luggage, much to my horror I discovered that I was missing 3 of my luggage. It took me about 7 days to receive 2 of them but the 3rd was never found. I filed all the necessary paper works including a signed affidavit of the contents with the local emirates office before I left for home. I was told by emirates employee that it will take 6 weeks to resolve the issue. After 2 months emirates called my relatives at the local number that I have provided to come and pick up a check. I called emirates and explained to them that I lived in the us and it is not possible for me to go to another country to pick up my compensation check. Much to my surprise I was told that I will receive much lower amount than what my total loss amounted to and the new york office will contact me. Sure enough the new york office contacted me almost 2 weeks later and informed me that they are ready to send me a check. When I questioned the amount the representative told me that she had her instructions from the head office in dubai and she will not be able to negotiate the amount of my compensation. When I asked how emirates came to conclusion that the compensation amount should be $530 when my signed affidavit of lost items totaled around $1100. I was told that since I did not provide any receipts, the amount was $530. I emailed emirates 2 times since then and it has been another 2 weeks but I am yet to hear from them. I informed emirates that at the time of my paper work for lost luggage and contents, it neither was on the form nor was I told that receipts were required in order to receive just compensation. Should one carry receipts to a vacation? Why require signing affidavit if emirates will question the truthfulness of the person who signed? Should one exaggerate on the lost content list in order to get just and due compensation? It is over 3 months now but I am yet to have my lost luggage issue resolved. Needless to say that I have the feeling of utter frustration and total helplessness. So I decided to write blog and I hope my fellow passengers will be aware of emirates airlines.

Read full review of Emirates and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
usha ayrga1
, ZA
Jan 10, 2010 2:23 pm EST

I travelled to Delhi via Dubai on the 12th December 2009. Much to my dismay I landed in Delhi only to find out that my bag had not arrived from Dubai. I spent 2 painful hours filling in forms and contacting Dubai where I was told by the assistant in Delhi that there were 2 flights due that day from Dubai to Delhi and that my bag would be on it. I was told to carry on with my journey hence forth and that my luggage would be delivered to me where ever I was India. I was left with only the clothing I had on and my handbag.
I contacted Delhi airlines the following day and was told that my bag had not arrived. this went on for a weeka and finally I contacted the managers office at the emirates office in Delhi ( spoken to Devendra) and was told to fax him all the relative forms, with my ID and ticket and also that upon my departure I would be compensated with $150.
Sad to note that to date I have not been compensated, neither has my bag been found.
I have contacted the Johannesburg, South Africa emirates Office ( Henrietta) and was told that she would contact the Delhi office once I fax her all the relevant copies. I have done so and have not to date ( 10/01/2010) heard from them.

My dismay was that I had to buy underwear, toiletries, cosmetics, and clothing. I was going on a pilgrimage to India and was left totally deserted. I had to buy Eastern Clothing to attend the pryarer ceremonies being attended.
I also had my travelling iron, kettle, and blow dryer in the bag. Futher to this I had all my Baby's medication (she is asthmatic) in the bag.
I had no jerseys and had to buy these too as the north of Delhi was freezing.
In Mumbai it was 35 deg and very very hot, which left me having to buy summer clothing.

I am so disappointed with the way this query has been handled. I was told by Henrietta (in the Emirates Jhbg offices) that I could possibly wait for up to 3 to 6 months for them to try and tradce my bag or for a compensation on my bag. in the interim I have to compensate myself. And should they find and retutn my bag, what happens to the money I spend on purchasing all these items.

I honestly thought from the all the positive advertising Emirates does in our media that they would provide an up to date service and look after their passengers esp. in a foreign land, and yet they created the inconvenience.

I will be taking this issue up with the media and also in all Emirates advertising cmpaigns, 'cos I think the service stinks!

My ticket no : 176 [protected]-139.
Place of issue : Johannesburg South Africa issued by Emirates.
Depart 12th Dec 2009 - EK 762 JNB / DUBAI @ 14:10 hrs and EK 510 Dubai - Delhi @ 04:40hrs.

A reply hereto will be sooo greatly appreciated

Usha Ayrga
Johannesburg
South Africa (contact details cell no: [protected] on the south african code)

ComplaintsBoard
H
4:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates overweight chargebaggage

Dear sir/madam,
Regarding excess baggage weight
As I have travelled with emirates with my family and have been pleased with services, when I checked in at bangkok airport on 05.04.09 to fly from bangkok to dubai via emirates at 20.30 p. M with my family 4 persons
1 - hossein nasirinejad skyward [protected]
2 - shadi gilani [protected]
3 - amirhossein nasirinejad skysrfers [protected]
4 - sanam hajinorouznazary [protected]
We had 9 kg extra baggage weight and when I told the check in counter that my 6 yearold boy is very ill and has high temperature and I have to buy medicine and do nothave time to pay and weight for paper work and asked her if she would be kind to ask her superior to not to charge me, when the person in charge saw my situation and baby, he still insisted that I have to pay for less (5kg) !
So I told him it is not matter of payment and I will pay for full 9kg which is attached.
My question is that isn't the purpose and intention of having a superior person at counters to resolve special circumstances and is having 2kg extra baggage per ticket is really unusual in the above circumstances when I have a very sick baby on my hand?
Yours truly,
Hossein nasirinjad

Read full review of Emirates and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Deeda
, TH
Apr 30, 2009 4:02 am EDT

The Emirate Air is very strick to the extra weight, and will no mercy for any passenger.

ComplaintsBoard
T
6:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates non-refundable tickets

Emirates have been sued bymy friend because apparently he had a nonrefundable ticket. he did not know this but because of medical reasons he had to extend. They took his money and gave an extension. When he came to book the return journey they said there were no seats. Then they rang and said they had a seat. He went to collect the ticket and they said his ticket had expired and demanded nearly US $2, 200 for his flight home!

We now discover that if you have a restricted fare then you may not get a seat because only a limited number of seats are allocated for restricted fares. So if they can't provide a seat because all seats have been allocated and you are forced to stay beyond the validity date, well bad luck for you it seems. They tell you that you have to pay a higher fare to get to come home. The number of restricted seats varies according to how full the plane is, so you are never guaranteed a seat!

Has anyone ever had a problem with non refundable tickets? Do people know that they might have difficulty getting a seat if they have an 'excursion' fare or one with similar restrictions?

If anyone in Sydney or Australia are having a problem please let me know. Maybe I can help.

Read full review of Emirates
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Emirates customer service

Phone numbers

+371 8000 4464 +44 20 3320 2609 More phone numbers

Website

www.emirates.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Emirates?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Emirates Customer Service. Initial Emirates complaints should be directed to their team directly. You can find contact details for Emirates above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Emirates. Discuss the issues you have had with Emirates and work with their customer service team to find a resolution.